Firefox Support Forum

Hi I am running Firefox 103 on my lenovo thinkpad T570 running windows 10. Streaming any video (e.g. BBC iPlayer or GCN+ or any source I have tried) Video very choppy, freezes for several seconds while audio continues as normal. this is essentially unusable. Task manager shows firefox running at 70% or more I have tried all the power management settings and that makes no difference. The Nvidia Gforce940 appears not to be used at all. All my drivers are up to date I have tried firefox troubleshoot mode, which makes no difference full screen mode or not makes no difference (its a 4k screen so I wondered if it was doing some kind of upscaling) makes no difference whether I run on external monitor or internal. Also makes no difference whether the laptop is connected to my thunderbolt dock or not. I can run the same content side by side in Chrome. Chrome displays the video smoothly with no glitches at all and consumes around 16% CPU (still no Nvidia GPU utilisation)

This problem does not happen on my other PC, a 5 year old Intel NUC, with i5 cpu, also running win 10 connected to my TV.

If i can't fix this I will have to very reluctantly revert to Chrome for video streaming I havent worked uot how to obtain the troubleshooting info to share but happy to do this if necessary

many thanks John

Few days before everything was working as usual. But few days before the size of firefox gets larger. It means the tabs, URL address bar menu becomes larger. I'm using the same screen resolution as I'm using previously. I've refreshed and reinstalled firefox several times, even I reinstall my Windows OS. But the problem is still there. I'm using NVIDIA GTX 1650 super GPU.

Before COVID, I would travel about once a year. I would just copy the profile from my office email machine to my laptop, set the desktop computer to stop downloading emails (the laptop was always set to leave them on the server), and go traveling. When I returned and turned my regular email machine back on, turn the "leave on server" off, and download all the emails to it.

The COVID break from traveling meant that some file formats had changed. When I tried to load the v78 profile from my desktop to v68 on the laptop, I got a lot of errors, and went on to do other chores. Now I've come back to this issue and decided to just load v 102 to my laptop. I want to be able to load all those emails and the address book. Does v 102 read earlier versions of files, and which ones? I have a large volume of emails that I want to load, review, and then archive about 99% of them. I really need to retrieve the address books, get rid of duplicates and dead addresses, and then save about 85% of them a vcards before deleting them from the address book.

It would really help to have a list of the files that changed with each version, so that we can see what files we need to look for.

I'm hoping that 102 will convert all previous formats, and if not, I can have a list so I can migrate these v 68 files to 102 when it imports them.

Running Win10 21H1.

Ever since the update a couple of days ago my settings are so large that I cannot function in Windows. I am vision impaired, so I have Windows display set at 125 percent. This has never caused a problem with Firefox before. Please help!

So, I just saw an add-on nesting on my "Connected Service" list. It's quite weird, because I never see something like this. Is this normal? The add-on is "video downloadhelper". Since the list description is "Everything you are using and signed into.", it it true that my firefox account has been compromised?

How do I configure Firefox to work with the Sophos Home application on Windows? Many of the buttons on the Sophos Home application do not function. For example, clicking "Dashboard" does nothing. (It still prompts me to enter my Windows login, but nothing happens after I confirm; there is no error message, just nothing happens.) I confirmed the Sophos Home application does launch when Microsoft Edge is set as the default browser. Turning off Firefox plugins/add-ons and my VPN makes no difference. Firefox is up-to-date. I am on Windows.

I am on Windows 10. I utilize Firefox browser only. I have always been able to log in to my 53.com online account. Every time you update, it messes my 53.com online account. I don't have a problem with Google Chrome but do not use it because I don't like it. Your advice is appreciated.

BCook

Hi,

I don't know how but it seems I lost all my account related data. I connected my account to my new computer but I don't have anything: no history, no apps, no password. Is there anything i can do? I have the hard disk of the old computer, can I restore the data from it?

Thank you

Hello!

I've been a Firefox user for quite some time now, thank you!

Currently, I'm working on a new website for my business and have a custom font that I'm trying to get compatible across all browsers. For some reason, I can't seem to get the right CSS to have it work on my Firefox browser, despite the trusty Internet assuring me it should be otherwise!

This is the CSS I'm using at the moment:

@font-face {

 font-family: 'Santana';
 src: url('santana.woff2') format('woff2'),
      url('santana.woff') format('woff'),
      url('santana.ttf') format('truetype');

}

I'm wondering how I might go about circumventing this issue so that the Santana script also shows on Firefox browsers.

Thank you!

Best, Rivka

Hello,

I have too many information in my Firefox account but. Before updating I was logout from account and logged only when upgrade is completed. But when I have logged I have noticed that my account don't have any data/password so on. How can I recover it? Is it possible to contact Mozilla support to request to restore my account and tell me why it has been removed?

constantly daily , firefox is open and must be closed before starting it again have to close it 3 or 4 times before it kicks in , happens all the times , numerous times during the day , theres no problem at all with microsoft edge or google chrome JUST FIREFOX ! if you have a solution please let me know thx john

Hello, Has something changed recently in how bookmarks are backed up in HTML format ? In mid-May I backed up my bookmarks, and the resulting file was about 13.8 Meg in length. I was using whichever Firefox version was current at the time. I recently upgraded to the latest version (103.0.1, 64-bit, Windows 10). Today when I did a backup the file size was only 7.7 Meg. I have even more bookmarks now than back in May, so I'm confused about why the backup file is half the size. Is this normal or is there a problem somewhere ? Thanks in Advance

I now have four websites that either won't open in Firefox or open better in Chrome. Firefox is my default browser and I hate the aggravation of opening a new tab for Chrome to access those four sites. They are sites I use regularly.