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  • Archived

youtube suddenly stops loading

Recently I have been getting an error where after some point in time youtube-related pages will stop loading when I try to open them or if they do load they will tell me … (read more)

Recently I have been getting an error where after some point in time youtube-related pages will stop loading when I try to open them or if they do load they will tell me I am not connected to the internet despite being connected to the internet. It will have occasional brief windows where it will load the site again before going back to not working but I have no idea what causes this change. I have tried clearing my cache/cookies and disabling my add-ons but neither of those things stop this from happening. Interestingly, if I restart in troubleshoot mode or open a private window, youtube will load perfectly. Any suggestions on what I can do to fix this issue?

Asked by kai_draws 2 years ago

Last reply by SuMo Bot 2 years ago

  • Archived

url autocomplete

Since a recent update. Whenever I start typing a URL into my address bar such as "goo" expecting "google.com" or the like to come up nothing happens. It appears the URL a… (read more)

Since a recent update. Whenever I start typing a URL into my address bar such as "goo" expecting "google.com" or the like to come up nothing happens. It appears the URL autocomplete is no longer functioning. I've searched extensively for a solution to the issue but have come up with nothing useful. If you can help I would appreciate it.

Asked by amw3223 2 years ago

Last reply by amw3223 2 years ago

  • Archived

Firefox does not interpret encoded URL as a URL

When I paste the following URL into the URL bar, it works on Chrome and Edge, but Firefox returns a 404 (page not found): https://github.com/nidi3/graphviz%2djava#user%2… (read more)

When I paste the following URL into the URL bar, it works on Chrome and Edge, but Firefox returns a 404 (page not found):

https://github.com/nidi3/graphviz%2djava#user%2dcontent%2dhow%2dit%2dworks

How can I get Firefox to recognize encoded URLs?

The un-encoded URL works, but is fragile because of the hyphen-minus characters. The source text is on a Powerpoint slide, and preservation of the hyphen-minus depends on the PDF writer, any PDF tools used (croppers, n-uppers, rotaters, page manipulators/extractors/combiners, etc.), and the various systems on which the document is processed.

Asked by FoxyFirey 2 years ago

Last reply by FoxyFirey 2 years ago

  • Archived

Firefox Keeps Wanting to Update

My Firefox is v102, 64-bit, on W10 Enterprise. ESR channel. It keeps telling me I need to update. Under HELP, it fails to download whatever it is trying to update. Even … (read more)

My Firefox is v102, 64-bit, on W10 Enterprise. ESR channel. It keeps telling me I need to update.

Under HELP, it fails to download whatever it is trying to update. Even though I got v102, I tried the online installer (mozilla.org/en-US/firefox/new). Thinking about it now, I did not try an offline installer.

I been searching online and tried this policies.json file (github.com/mozilla/policy-templates/blob/master/README.md#backgroundappupdate) with these entries:

{

 "policies": {
   "AppAutoUpdate": false
 }

} {

 "policies": {
   "BackgroundAppUpdate": false
 }

}

But still not help.

Is there anything else I can try? There seems to be no simple option to click to not check for updates temporarily.

Thank you.

Asked by NotKnowEverything 2 years ago

Last reply by NotKnowEverything 2 years ago

  • Archived

Nominate specific Outlook account to use for 'Save page as'

I have two Outlook accounts registered & one set as default. But, when I tried to setup my default in settings, Apps, default apps, email it only offers me Outlook.c… (read more)

I have two Outlook accounts registered & one set as default. But, when I tried to setup my default in settings, Apps, default apps, email it only offers me Outlook.com (instead of my default choice) so automatically always selects the mail account I do not want! It used to work OK for years until I had a recent SSD failure & hence I need to reset it correctly. Your help page doesn't seem to tell me how to select the specific mail account I want (i.e. when you have more than one)? Please therefore tell me how to do that & also change your help notes accordingly.

Asked by Greystones 2 years ago

Last reply by Greystones 2 years ago

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  • Archived

DownThemAll is missing on the right-click but active in Extensions

I downloaded the DownThemAll Firefox extension, and I see it in my settings under Extensions, however, when I right click on a web page, there is nothing in the list to a… (read more)

I downloaded the DownThemAll Firefox extension, and I see it in my settings under Extensions, however, when I right click on a web page, there is nothing in the list to allow me to use the extension. I did not receive any instructions on how to use the extension either like I receive when I update my Firefox Browser. I have checked everywhere in my browser for something that allows me to use the Extension, but there is nothing. Attached is a snippet that shows my right click in an area on a webpage that I would like to download.

RM Cascio

Asked by SuMo Bot 2 years ago

Last reply by cor-el 2 years ago

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  • Archived

I am absolutely FURIOUS extension no longer work or icons appear (ublock, avast, etc)

Hello I am trying so hard to contain my anger, I am so angry and frustrated i am finding it hard to get help and i am in just dispare over this i have spend days trying … (read more)

Hello I am trying so hard to contain my anger, I am so angry and frustrated i am finding it hard to get help and i am in just dispare over this i have spend days trying myself to fix this i dont know what do anymore i am so very very angry, i am beyond fury with this i cant get any help i just cant believe this is happening

Asked by SuMo Bot 2 years ago

Last reply by SuMo Bot 2 years ago

  • Archived

Firefox is redirecting customers to another link

On my video gallery page, some of my videos are stand alone and others are a series of two or more videos. When you click on the series, it takes you to the page where al… (read more)

On my video gallery page, some of my videos are stand alone and others are a series of two or more videos. When you click on the series, it takes you to the page where all the ones in the series are housed, but then when you click on one of the videos in that series, I receive a prompt from FIREFOX: Receiving prompt on my created web site "FIREFOX CAN'T OPEN THIS PAGE" Open site in new window...

This totally messes up my ease of use for customers and is keeping them from following through. I would like this feature disabled if possible. Any work around for this?

Thank you for any help and consideration! -Carol Ragsdale ([email]@msn.com) www.westmarionbaptistchurch.com

Asked by cragsdale231 2 years ago

Last reply by jscher2000 - Support Volunteer 2 years ago

  • Archived

Firefox closed and lost all tabs/windows with no option to restore previous session

I use tabs within windows to keep track of to-do items/wish lists etc. I had about 5 windows open with anywhere from 10-30 tabs each, my firefox closed unexpectedly and … (read more)

I use tabs within windows to keep track of to-do items/wish lists etc. I had about 5 windows open with anywhere from 10-30 tabs each, my firefox closed unexpectedly and did not give me the option to recover the windows and tabs as it has before. Any way I can recover these or am I screwed? Thanks.

Asked by kyleawilson 2 years ago

Last reply by Terry 2 years ago

  • Archived

Jar files from GitLab are being turned into .jar.zip files

Since earlier this week my Firefox browser has been turning .jar files from GitLab into .jar.zip files, which prevents them from being used properly until renamed. Attemp… (read more)

Since earlier this week my Firefox browser has been turning .jar files from GitLab into .jar.zip files, which prevents them from being used properly until renamed. Attempting to download the same files on Edge or Chrome works correctly, and attempting to download any jar files from other websites (even GitHub) also works correctly. It seems that GitLab is the only website that is affected by this.

Examples of files being affected (they should be downloaded as normal .jar files): 1. https://gitlab.com/Trafalcraft/antiRedstoneClock/uploads/3b3c84814d76810f826c3803eaca1e66/antiRedstoneClock-1.4.1.jar 2. https://gitlab.com/Aristois/ui-installer/-/jobs/2505715157/artifacts/raw/packager/Aristois-Free.jar 3. https://gitlab.com/Aristois/Installer/-/jobs/2495195255/artifacts/raw/packager/free/Installer-2.0.3.jar

I'm using Firefox developer edition (102.0b3), and already tried using private mode, resetting Firefox, and reinstalling. Since I use GitLab as a main source to upload files, many users have also complained the same problem to me, in which all of the users were running Firefox. After they downloaded with a different browser, it worked for them as well.

Asked by Dyiing 3 years ago

Last reply by jscher2000 - Support Volunteer 3 years ago

  • Archived

Can't click "copy song link" in Spotify

I suddenly can't click the "copy song link" item in Spotify anymore. It worked fine last week and works normally in Chrome. It also fails in Troubleshoot Mode and after … (read more)

I suddenly can't click the "copy song link" item in Spotify anymore. It worked fine last week and works normally in Chrome.

It also fails in Troubleshoot Mode and after clearing Startup Cache.

Firefox 102.0 (64 bit) on Windows 10

Asked by CortJstr 2 years ago

Last reply by SuMo Bot 2 years ago

  • Archived

Login

My desktop icon gave me a bad link error message, what happened to my forefox account? I upgraded, checked the save settings, and EVERYTHING is gone. All of my saved logi… (read more)

My desktop icon gave me a bad link error message, what happened to my forefox account? I upgraded, checked the save settings, and EVERYTHING is gone. All of my saved logins for several hundred sites. How can I restore them?

Asked by emurphy917 2 years ago

Last reply by emurphy917 2 years ago

  • Archived

Individual site custom font allow option

Hey, some websites break and show weird fonts when the option to let them use their own font is disabled from the prefernces settings. Is there anyway to allow an individ… (read more)

Hey, some websites break and show weird fonts when the option to let them use their own font is disabled from the prefernces settings. Is there anyway to allow an individual website to use their font if they want to?

Asked by Amay 2 years ago

Last reply by Amay 2 years ago