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Firefox Browser

When I modify my website, the updated version shows fine in CHROME and EDGE but shows my old version in Firefox. I cleared browser cache, hit reload numerous times, relo… (read more)

When I modify my website, the updated version shows fine in CHROME and EDGE but shows my old version in Firefox. I cleared browser cache, hit reload numerous times, relogged, all the usual things I could think of.

Have any helpful info?

Kind regards, Vally https://valiumsl.com

Asked by valiumregion 2 years ago

Answered by FredMcD 2 years ago

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PLEASE HELP ASAP - CANNOT CONNECT TO GOOGLE OR GMAIL!!!

What is going on? After doing a reset to try and get rid of the yahoo redirect malware attached to the Firefox browser, now I cannot access google search engine within f… (read more)

What is going on?

After doing a reset to try and get rid of the yahoo redirect malware attached to the Firefox browser, now I cannot access google search engine within firefox, or my gmail email account. I get the error messages attached below. I have spent hours looking on your support pages and tried all ways and NOTHING WORKS!!!!

FIrefox has been my default browser for years but if you cannot fix this very annoying and frustrating bug, I will be forced to your Chrome.

Very unhappy with this

I am using a MacBook Pro and latest version of FIrefox 100.0

PLEASE HELP ASAP!!!!!

Asked by nz.jason.duncan 2 years ago

Answered by nz.jason.duncan 2 years ago

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Firefox locking up / hangs after using search

At random, whenever use a search box on a page, Firefox will lock up. The "loading" icon on the tab will animate as normal, but the entire window won't respond. If I pre… (read more)

At random, whenever use a search box on a page, Firefox will lock up. The "loading" icon on the tab will animate as normal, but the entire window won't respond. If I press the show desktop button and then try to reveal Firefox, none of the windows will appear. I'd have to go into Windows Task Manager and be lucky enough to terminate the correct process containing the tab, or else I'd have to start all over again.

Asked by lokeyhermit 2 years ago

Answered by lokeyhermit 2 years ago

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Subtitles in picture-in-picture are duplicate

Subtitles in picture-in-picture are doubled. I've tried clearing the cache and restarting the browser but the problem persists. Site in question is Netflix (first image).… (read more)

Subtitles in picture-in-picture are doubled. I've tried clearing the cache and restarting the browser but the problem persists. Site in question is Netflix (first image). Does not happen on YouTube (second image).

Asked by Lobo 2 years ago

Answered by James 2 years ago

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Audio no longer plays on website

I enjoy listening to https://ici.radio-canada.ca/ohdio online with Windows 10. Since the latest version of Firefox was installed, the audio no longer plays; nothing happ… (read more)

I enjoy listening to https://ici.radio-canada.ca/ohdio online with Windows 10. Since the latest version of Firefox was installed, the audio no longer plays; nothing happens when I click the hyperlinks on the page. The audio plays in Edge and Chrome. I've turned off Enhanced Tracking protection, and the pop-up blocker is off. Any help much appreciated!

Asked by afwi2g 2 years ago

Answered by Dropa 2 years ago

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Cannot install Norton

I go to Norton, sign in, then go to another sigh-in button and the screen just flashes. Click it several times and just see the screen flash. Norton logged in remotely an… (read more)

I go to Norton, sign in, then go to another sigh-in button and the screen just flashes. Click it several times and just see the screen flash. Norton logged in remotely and went through some hoops but they came up with the same thing. Cleared the cache, history, no-go. They tell me that is is a problem with Firefox and not them. (and recommended an expensive organization to get help from) This is a computer I just reset to factory and reinstalled completely. Any assistance would be appreciated. Thanks!

Asked by James Gunnells 2 years ago

Answered by James Gunnells 2 years ago

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Prevent number of unread GMail messages from being displayed in Firefox tab

I would like to stop the default behavior of firefox displaying in the tab that contains my GMail how many unread GMail messages there are -- in other words to delete "(9… (read more)

I would like to stop the default behavior of firefox displaying in the tab that contains my GMail how many unread GMail messages there are -- in other words to delete "(9)" from the attached photo and never have the count displayed -- if it could instead simply say "Inbox - xxx@gmail.com"

Asked by mp34142 2 years ago

Answered by Terry 2 years ago

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Cannot search or load new websites

I can load up a new session of Firefox and browse OK. Then suddenly if I enter a different website in the address bar and press enter nothing happens, as if I didn't pres… (read more)

I can load up a new session of Firefox and browse OK. Then suddenly if I enter a different website in the address bar and press enter nothing happens, as if I didn't press anything. Same for if I type into the search bar, type what I am searching then press enter and nothing happens. I can refresh the same page, that works, I can click on websites via the favourites bar and it will take me to the correct page.

I have troubleshooted, tried a few obvious things on the help pages, clear cache etc. Troubleshoot mode and refresh and the issue goes away. Then comes back quickly. This is the latest version as of 13 May 2022 with clean install I haven't any other plugins etc.

Asked by Freddy_Bandwidth 2 years ago

Answered by Terry 2 years ago

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Website Login not Retained while Browsing

I don't mean "saving" login information for later use, that I do not want to do. What I mean by the login not being retained is that when I log-in to a website like say … (read more)

I don't mean "saving" login information for later use, that I do not want to do. What I mean by the login not being retained is that when I log-in to a website like say Amazon, while I'm browsing, I end up having to re-enter my login information pretty much every other time that I switch between pages. I've never had an issue like that with any other browser. Is there some setting I need to adjust to stop that from happening? As I said, I'm not looking to save my passwords and usernames within the browser, I just want to effectively browse a website after logging into it without needing to login every time I move between pages. Thanks!

Asked by The_Dude_Abides 2 years ago

Answered by FredMcD 2 years ago

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cookies

suddenly Firefox is blocking my entry to a specific site with the measage "Log on error. You need to enable cookies in your browser to logon to Internet Banking." I have… (read more)

suddenly Firefox is blocking my entry to a specific site with the measage "Log on error. You need to enable cookies in your browser to logon to Internet Banking." I have tried umpteen ways around this to no avail. Google Chrome does not have this problem!! I am using version 100.0.2

Asked by Elgar 2 years ago

Answered by cor-el 2 years ago

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Twitter Sticky Header Problem

The "Latest Tweets" header on twitter has recently started automatically scrolling and blocking whatever is shown on screen. If I try to tweet, the screen appears to spl… (read more)

The "Latest Tweets" header on twitter has recently started automatically scrolling and blocking whatever is shown on screen.

If I try to tweet, the screen appears to split and it is not possible to see the actual Tweet edit and post screen and the screen locks not able to move up or down.

This has only started in the past few days.

Can you help me to disable to scrolling of the sticky header?

Thanks

Asked by raana.walker 2 years ago

Answered by raana.walker 2 years ago

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Can't find where to update my details for donate@mozilla.

Hi, I need to update my credit card details for my monthly donation to Mozilla but I cn't find out how to do it. I can't find a way from my Firefox user account to do it.… (read more)

Hi, I need to update my credit card details for my monthly donation to Mozilla but I cn't find out how to do it. I can't find a way from my Firefox user account to do it. Clicking on the only link I can find to Donate just throws a 403 error. Clicking on a link to help for Mozilla Donate does the same thing. Please email me advise how I can do this. Thanks, Andrew

Asked by firefox1859 2 years ago

Answered by firefox1859 2 years ago

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MazdaUSA.com won't load correctly

mazdausa.com won't fully display. I just updated to version 100 (woohoo) and tried looking in troubleshooting mode, still no luck. The middle of the page where the car (p… (read more)

mazdausa.com won't fully display. I just updated to version 100 (woohoo) and tried looking in troubleshooting mode, still no luck. The middle of the page where the car (picture) is supposed to show up is blank. The rest of the site loads.

Asked by andrewmccoy123 2 years ago

Answered by Dropa 2 years ago

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Restricted Access using Mozilla

I mistakenly blocked a website that I use all the time this morning. I am not getting a big red exclamation point and it says Restricted Access. I need to regain access… (read more)

I mistakenly blocked a website that I use all the time this morning. I am not getting a big red exclamation point and it says Restricted Access. I need to regain access to this site as I use it daily for business. Help! Thanks.

Asked by stlhseeker 2 years ago

Answered by Terry 2 years ago

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Stop with the unannounced updates

I am sick of the unannounced updates that occur without prompting me. Edge doesn't do this and I'm fed up with Mozilla unannounced updates. Going to uninstall Firefox bec… (read more)

I am sick of the unannounced updates that occur without prompting me. Edge doesn't do this and I'm fed up with Mozilla unannounced updates. Going to uninstall Firefox because of unannounced updates.

[Profanity removed by moderator. Please read Mozilla Support rules and guidelines, thanks.]


Asked by Michael Rohwedder 2 years ago

Answered by Chris Ilias 2 years ago

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Lightshot extension does not display itself.

I got mad at a website that wouldn't let me right click menu to save pictures, so I stubbornly saved them via less efficient means, in the process I picked up the Long Sc… (read more)

I got mad at a website that wouldn't let me right click menu to save pictures, so I stubbornly saved them via less efficient means, in the process I picked up the Long Screenshot extension and this had an error shortly before or after I had an issue with Lightshot not appearing, other extensions did not appear either when I added them during this time period, but now these all appear with the exception of Lightshot, which gets deleted and reinstalled only to not appear, that of course being the problem, though I will also say that a right click menu not being there is like reaching onto my computer and pulling my finger away, sites that do that should be given the cold shoulder somehow, at least.

Asked by Moe Zilla 2 years ago

Answered by Dropa 2 years ago

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"Site isolation" seems to make me click the back button multiple times on pages with embedded YouTube videos

I am currently creating a website in WordPress. It has many embedded YouTube videos. On pages with embedded YouTube videos, in order to go back to the previous page, I … (read more)

I am currently creating a website in WordPress. It has many embedded YouTube videos.

On pages with embedded YouTube videos, in order to go back to the previous page, I have to click the Back button multiple times. If I right-click on the back button, I see that the page I am currently on has been listed multiple times.

Many other support questions list this issue. I have found that if I disable "Site Isolation" (URL about:config -> set fission.autostart to false -> restart Firefox), the issue goes away.

I am interested, however, in the user experience for those who will go to my site. Is there anything I can do so that "Site Isolation" does not cause this problem?

Thanks, Jeff

Asked by jpawlick4 2 years ago

Answered by jpawlick4 2 years ago

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microsoft Pop-up

Every time I log in or refresh outlook, I get an email ad for outlook upgrade. It is from microsoft, and can be opened as an email, but it is an ad and can't be blocked. … (read more)

Every time I log in or refresh outlook, I get an email ad for outlook upgrade. It is from microsoft, and can be opened as an email, but it is an ad and can't be blocked. These emails remain blocked with Brave, and I am running an ad blocker. Will mozilla update to remove these ads, or is there an ad blocker that works better with Mozilla. When I inspect it, the first line shows:-

<!doctype html><html dir="ltr" xmlns="http://www.w3.org/1999/xhtml" translate="no"><head><meta charset="utf-8"/><meta http-equiv="X-UA-Compatible" content="IE=edge"/><meta http-equiv="pragma" content="no-cache"/><meta name="viewport" content="width=device-width,initial-scale=1,user-scalable=0"/><meta name="google" value="notranslate"/><meta name="format-detection" content="telephone=no"/><meta name="scriptVer" content="20220513004.19"/><meta name="physicalRing" content="WW"/><meta name="environment" content="Prod"/><meta name="bootFlights" content="sourcelistapi,novaappbar,sendClaimsChallengeInQuery,performanceDatapointHealth,patchnode"/><meta name="cdnUrl" content="//res.cdn.office.net/"/><meta name="backupCdnUrl" content="//res-2.cdn.office.net/"/><meta name="cdnContainer" content="owamail/"/><meta name="devCdnUrl" content=""/><meta name="ariaUrl" content=""/><meta name="compactAriaUrl" content=""/><meta name="wcssFrameUrl" content="https://webshell.suite.microsoft.scloud"/><meta name="scriptPath" content="scripts/"/><meta name="owaIsAuthenticated" content="OwaIsAuthenticated"/><link rel="shortcut icon" href="/mail/favicon.ico" type="image/x-icon"/><link rel="apple-touch-icon" href="//res.cdn.office.net/assets/mail/pwa/v1/pngs/apple-touch-icon.png"/><noscript>JavaScript must be enabled.</noscript><title>Outlook</title><style>@font-face {

Asked by 64bit_windows_10_user5 2 years ago

Answered by Dropa 2 years ago