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in Firefox it reastart it ask me me for a update i did then it aks me to itnal a helper i did then i open firefox then keep on asking me to instal hlper im on mac

today i open firefox ask me to reastart for a update i did it ask me to do instal a helper i did then i open it then agian on a loop i task me to intall a helper i did l… (read more)

today i open firefox ask me to reastart for a update i did it ask me to do instal a helper i did then i open it then agian on a loop i task me to intall a helper i did like 50 times hwo cna i jsut do the update and get otu fo the loop of intaling helpers for firefox

Open 1

had two subscriptions & paid for two but one did not get credited

Had two Mozilla VPN subscriptions and paid for two with Visa c.c. 6/5/2026 credited to pete.loya at gmail 6/6/2026 should have been credited to linda.loya at outlook bot… (read more)

Had two Mozilla VPN subscriptions and paid for two with Visa c.c. 6/5/2026 credited to pete.loya at gmail 6/6/2026 should have been credited to linda.loya at outlook both charges were $59.88

need way to rectify Plese help,


/edited emails from public community support forum

Solved 1

INDEPENDENTLY close Firefox (Standard) windows separate from Private windows

I am looking to be able to INDEPENDENTLY close Firefox (Standard) windows separate from those running in a Private session. ATM, it does not seem possible to close jus… (read more)

I am looking to be able to INDEPENDENTLY close Firefox (Standard) windows separate from those running in a Private session.

ATM, it does not seem possible to close just one type of Firefox session without the other.

I see this possibly as a simple about:config switch which would allow one to close ALL Standard or Private windows with the respective system tray icon's "Close (All) Windows" OR the Menu's Exit selection. No other behaviors need change.

USE CASE: I frequently use both types of windows and will sometimes close Firefox Standard and unintentionally loose tabs I have not saved in Private.

Solved 2

Why do many websites non longer open for me in Firefox even after deleting my VPN account?

Previously available websites suddenly stopped opening for me. I just get a blank page. I thought it was the VPN so I canceled my account and deleted it. Still not workin… (read more)

Previously available websites suddenly stopped opening for me. I just get a blank page. I thought it was the VPN so I canceled my account and deleted it. Still not working.

Open 1

Keep getting ad message. Can't view videos on yahoo. I use Ad REmover to block ads

Firefox is my browser. I use Yahoo.com for my email and news. On articles with videos attached, I get the message below (see uploaded image). It is trying to get me to ac… (read more)

Firefox is my browser. I use Yahoo.com for my email and news. On articles with videos attached, I get the message below (see uploaded image). It is trying to get me to accept adds in order to make full use of Yahoo.com capabilities. I do not want these adds. I thought my add blocker would prevent this. I use "Ad Remover". This just started this week. Before I was able to view any video loaded on the Yahoo cite. Any suggestions?

Open 1

VPN blocking all access to Internet starting on evening of 7/11/2026

Today (7/11/26) Mozilla VPN began blocking all access to the Internet. When I turn it off, I can connect. When I turn it on, I can't. Am I the only one? So far I have: … (read more)

Today (7/11/26) Mozilla VPN began blocking all access to the Internet. When I turn it off, I can connect. When I turn it on, I can't. Am I the only one? So far I have:

  • Reset the app
  • Uninstalled all WAN network adapters and restarted (I notice for the first time that Mozilla Tunnel appears in the list after doing this)

It is interesting to note that Proton free VPN which I installed as an experiment, and ran with Mozilla VPN entirely off (system tray quit as well) also blocks all Internet traffic. So it could be one of those Windows update issues. This afternoon, all was well. I turned off my machine, turned it back on, and no browsing can happen with either VPN on.

Normally, Mozilla VPN works flawlessly, so I have no complaints--it's only a technical mystery to unravel.

Best regards, C. Crowley

Open 1

trying to use built in VPN but nothing happens when I click on icon.

The instructions for changing country in built in VPN do not work as after clicking on icon it states open VPN and nothing happens to open it. I am trying to set France … (read more)

The instructions for changing country in built in VPN do not work as after clicking on icon it states open VPN and nothing happens to open it. I am trying to set France as my country.

Open

Stylesheets not loading lately

Lately I am noticing my browser takes a very long time to load certain websites (GitHub and Confluence mainly) I don't experience the same issue on Google Chrome When sit… (read more)

Lately I am noticing my browser takes a very long time to load certain websites (GitHub and Confluence mainly)

I don't experience the same issue on Google Chrome

When sites do load, they are often without stylesheets, and page elements do not work (possibly indicating scripts are not loading)

Open 1

firefox will not load zyngagames.com game

after the last Firefox update the zynga game Farmville 2 will not load. It gives me a screen to fix mentioning chrome..but all efforts to manually fix referencing Firefo… (read more)

after the last Firefox update the zynga game Farmville 2 will not load. It gives me a screen to fix mentioning chrome..but all efforts to manually fix referencing Firefox have failed. Odd that I can load the plain Zyngagames.com on Edge but it seems they too only load a "local" game that is not connected to any network. Help also mentions to make sure I allow to redirect but that "Options" feature to do so is not there. In fact it seems like the Firefox menu system is even much different and expanded. I will add the screens I have tried etc. Pop ups are allowed, turned off enhanced etc. but cannot find any reference to "third party redirects" Any suggestions are appreciated.

Open 8

Navigation broken

When I use this site and scroll down the page, then select a news piece https://www.telegraph.co.uk/ And then navigate back to the main page it scrolls to a completely di… (read more)

When I use this site and scroll down the page, then select a news piece https://www.telegraph.co.uk/ And then navigate back to the main page it scrolls to a completely different part of the page. I then have to scroll around to find my place. This gets irritating - and other browsers don't have this problem. I have had to stop using Firefox Android. It would be good to get it fixed Phil

Open

I cant customize my screen to dark anymore, why?

I do not have the function to customize my display screen to dark anymore after the last update, why? The screen shot below used to be a White on Black screen before the … (read more)

I do not have the function to customize my display screen to dark anymore after the last update, why? The screen shot below used to be a White on Black screen before the last update now it Black on White and I cant change it back

Open

Firefox continually freezing up

I am facing a recurring issue while browsing websites on Firefox. This happened even before the latest upgrade. Only it is worse after this last software upgrade. After … (read more)

I am facing a recurring issue while browsing websites on Firefox. This happened even before the latest upgrade. Only it is worse after this last software upgrade.

After using the browser for 1–2 minutes, the browser gets stuck or becomes unresponsive. While scrolling through websites, the full page does not load properly, and parts of the webpage suddenly become blank. In many cases, the existing tab cannot even be refreshed. I have to close the program, wait a few minutes and reopen. Very frustrating. I have been using Firefox for many years and this is the most unstable I have ever seen it. Browser Version: [151.0.4(64-bit)] Operating System: [Windows 11]

Looking forward to your support.

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