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Firefox crashes

Crash happen frequently when I access different websites at different time, also, right click the images and save to folder will cause a short time hang. When I reboot fi… (read more)

Crash happen frequently when I access different websites at different time, also, right click the images and save to folder will cause a short time hang. When I reboot firefox with Safe Mode, not see the crash again for a long time , could anyony can help to analyse why this happen? Thanks!

the crash report id: bp-49dd30db-e34f-4912-a362-7041b0200229

Asked by 一个大西瓜 8 months ago

Answered by FredMcD 8 months ago

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My bookmark folders disappeared after upgrading to Ver. 60.2.0esr although exporting them still looks OK.

I have been using multi-level bookmark folders with a lot of URLs for awhile and they worked fine. Upon upgraded to Firefox Ver. 60.2.0esr (32-bit) yesterday, however, I … (read more)

I have been using multi-level bookmark folders with a lot of URLs for awhile and they worked fine. Upon upgraded to Firefox Ver. 60.2.0esr (32-bit) yesterday, however, I can not find where they are any more. Basically, I have no idea what is the new entry point to these folders from the new basic FireFox screen. Since I have been saving HTML backup files regularly, I tried to follow that procedure to make a new backup and it did get saved to my H/D with the content organized like all the earlier ones. I tried to import one of the earlier backups. It seemed to work. Yet, I could not find where did it go afterwards. I do find some single level / linear listings of many URLs of sites that I visited previously under "Other Bookmarks". Most of them were a long time ago (I can even remember the subject.). Although I spotted some that are fairly recent (within the past month). But, surprisingly, one has triple identical entries. This is very puzzling. Please provide some guidance. Thanks a lot,

Abe (2018-09-05 17:56)

Asked by PugCPC 2 years ago

Answered by jscher2000 2 years ago

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browser.photon.sctructure.enabled removed?

Hi, Running FF 60esr. The preference browser.photon.structure.enabled is not found in about:config. Adding it does not work. Has this feature been removed? If so, is ther… (read more)

Hi,

Running FF 60esr. The preference browser.photon.structure.enabled is not found in about:config. Adding it does not work. Has this feature been removed? If so, is there another way to get the pre-photon 3 column menu back? thanks

Asked by Tanyac 2 years ago

Answered by user633449 2 years ago

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conflicting settings; restore sessions conflicting with clear history

using quantum, 60.6.x well, this is a no brainer: browser will not remember previous session if you clear the browsing data on exit. i want to both. i want to clear the… (read more)

using quantum, 60.6.x

well, this is a no brainer: browser will not remember previous session if you clear the browsing data on exit. i want to both. i want to clear the browsing data on exit, and also be able to restore previous sessions:

clever internet programmer: that isn't possible me: like 'duh'

before the conversation goes that way, i want to say that i'm asking for an enhancement feature - to clear browsing data EXCEPT for the data needed to restore my sessions, which is something you guys probably already thought of, but may not have because of all the other fires you're expected to put out

Asked by hamoo 1 year ago

Answered by cor-el 1 year ago

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the input fields are hard to find

On just about any web page I work on, after this recent upgrade to 60.2.1esr on my Macbook Pro, I cannot find the text input boxes. There is no outline visible at all un… (read more)

On just about any web page I work on, after this recent upgrade to 60.2.1esr on my Macbook Pro, I cannot find the text input boxes. There is no outline visible at all until I click somewhere inside the "invisible" box to make it visible. This tiresome... And additionally, the colors seem so washed out - tables and spreadsheets are so hard to read now! I tried some of the available themes but they didn't help any.

Asked by Taylor855 2 years ago

Answered by Taylor855 2 years ago

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Firefox crashes on startup even in safe mode

Thanks for your help with a stubborn problem. I have an Asus N750 notebook, running Windows 8.1, 64 bit. I reported this problem about 1 week ago and was helped temporar… (read more)

Thanks for your help with a stubborn problem. I have an Asus N750 notebook, running Windows 8.1, 64 bit. I reported this problem about 1 week ago and was helped temporarily by reinstalling an updated Nvidia GeForce N750 graphics display driver. However , the problem has recurred. I have tried many approaches, including uninstalling and reinstalling different versions of Firefox, including 58.0b7 and currently version 52.5.0,ESR using Profile Manager to create a new profile, checking RAM memory, using sfc.exe, and finally a newer version still of an Nvidia Game Ready version 388.00 display driver. I have enabled crash data to be sent, but not sure if this is reaching you before the crash occurs. Crash ID: bp-750d516e-1705-44fd-be90-1a4961171117 from 17/11/2017, the last successfully submitted one? Yours sincerely, Philip

Asked by philip_s 2 years ago

Answered by philip_s 2 years ago

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I keep getting a blank window with a close option on top of whatever I'm browsing. Took a screen shot. https://screenshotscdn.firefoxusercontent.com/images/94cc

This generally happens with facebook. A small window pops up on top of the fb content. It has an X in the top right corner, a line across the middle, and a "close" button… (read more)

This generally happens with facebook. A small window pops up on top of the fb content. It has an X in the top right corner, a line across the middle, and a "close" button in the bottom right corner. What is it? Why does it happen? Screen shot: https://screenshotscdn.firefoxusercontent.com/images/94cc1e94-4de8-4755-864d-ffd1b9ec75a0.png I am using firefox on linux, but it happened with Windows 8 as well.

Asked by Lonestar1 1 year ago

Answered by Lonestar1 1 year ago

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Thousands of errors on every page, but none shows in the console

Since Friday 25/5/2018 Firefox Developer Toolbar (SHIFT + F2) shows me hundreds if not thousands of errors on every page I visit, but if I click on the counter it'll show… (read more)

Since Friday 25/5/2018 Firefox Developer Toolbar (SHIFT + F2) shows me hundreds if not thousands of errors on every page I visit, but if I click on the counter it'll show the Developer Console with 0 or almost 0 errors.

Just to make an example on this page it's showing me 663 errors, but if I open the console it only shows 2(3) warnings and 1 error. On some pages after a few minutes it reached 4k+ errors.

Firefox ESR 52.8.0. Yes I tried to launch firefox in safe mode and in fact I'm using the safe mode right now to write this post, but nothing really changes.

Asked by agog 2 years ago

Answered by agog 2 years ago

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Firefox 60.6.1ESR crashes on non-persistent VDI machines

On our non-persistent VDI environment we experiencing users where FireFox crashes frequently - We're running W7 Enterprise 32bits - Firefox version 60.6.1ESR 32 bits i wa… (read more)

On our non-persistent VDI environment we experiencing users where FireFox crashes frequently - We're running W7 Enterprise 32bits - Firefox version 60.6.1ESR 32 bits

i was expecting Sophos to causing this issue, so i created a new VDI machine without Sophos installed. The same issue appered.

I can reproduce the issue when launching a radio station on http://www.onlineluisteren.nl/ Issue appears between the 5 minutes and 2 hours

Worknotes: - Launched firefox in safe mode - Turned off hardware acceleration - created a new VDI image without our anti-virus 'Sophos' - issue was also happening with Firefox 60.5.2ESR

Log reports: https://crash-stats.mozilla.com/report/index/8b0db8fe-fba8-4cfb-b621-c87740190507 - Without Sophos installed on the machine and running in safe mode - this is on a test machine

https://crash-stats.mozilla.com/report/index/94037459-040a-404a-a7f0-3aca70190507 - Without Sophos installed - this is on a test machine

https://crash-stats.mozilla.com/report/index/62aa7ab3-0adb-47b7-ab20-26de60190507 - Without Sophos installed - this is on a test machine

https://crash-stats.mozilla.com/report/index/c5770d27-a023-43da-aa2b-06f3a0190501 https://crash-stats.mozilla.com/report/index/30dae469-7400-49d8-b020-748760190501 https://crash-stats.mozilla.com/report/index/8ab54247-3add-431e-8176-6f4ef0190501#tab-metadata https://crash-stats.mozilla.com/report/index/04819f59-8ff6-4d9e-82f8-ea8910190501#tab-metadata - With Sophos installed - PROD machine

Asked by UserUnknown 1 year ago

Answered by UserUnknown 1 year ago

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mail.com keeps logging me out. does not happen on other browsers.

I can log in. soon as I click something inside of mail.com account, it says "restoring session" and logs me out. does not do this with other browsers and it use to work o… (read more)

I can log in. soon as I click something inside of mail.com account, it says "restoring session" and logs me out. does not do this with other browsers and it use to work on this one. I have cookies on so I guess that is not the issue? FF 52.8.0 ESR. still happens with extensions turned off.

Asked by macgig 2 years ago

Answered by macgig 2 years ago

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Firefox crashes

Firefox keep crashing on startup, also in safe mode. I've already did an uninstall, removed the folders in "c:\program files (x86)", "%appdata%\mozilla" and reinstall, bu… (read more)

Firefox keep crashing on startup, also in safe mode. I've already did an uninstall, removed the folders in "c:\program files (x86)", "%appdata%\mozilla" and reinstall, but it didn't solve the crashes.

Rapport-ID: bp-6145e392-ff57-4e1d-a50a-4bd6c0180227

Startup Crash: True Crash Reason: EXCEPTION_ACCESS_VIOLATION_READ Crash Address: 0x8

Asked by dlm_support 2 years ago

Answered by dlm_support 2 years ago

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No success with firewall exceptions so how do I allow download link from unknown publisher

Trying to allow a manufacturers' system scan after suffering longstanding desktop issues but before this can happen I have to download their support assist launcher. So… (read more)

Trying to allow a manufacturers' system scan after suffering longstanding desktop issues but before this can happen I have to download their support assist launcher. So the problem is, the download is blocked after the run/save window with another saying unknown publisher and so refuses to start downloading. The manufacturer says check internet connection. It's fine Now I've allowed the name of the support launcher in firewall via exceptions but it still won't load. Even tried it with firewall turned off. The download Icon TzsetupSfx, is shown in the downloads folder along with its file version 1.2.0.715 and name of publisher. So what can I do to get the download accepted by Firefox. I'm running 52.7 in win XP 3 pro. The manufacturers' URL is a www.

Asked by donedo 2 years ago

Answered by donedo 2 years ago

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How do I prevent frequent plugin stalls ?

I'm running XP64 pro. The scripts on Yahoo will stall FF after a few minutes. Often I get the popup message that a plugin script has stalled and asks if I want to prevent… (read more)

I'm running XP64 pro. The scripts on Yahoo will stall FF after a few minutes. Often I get the popup message that a plugin script has stalled and asks if I want to prevent seeing this again from the site. That's nice but every page on Yahoo is unique. So the stall happens on every page that isn't closed after a short while. The more stalls I get the slower my computer runs even though I use task manager to kill stalled processes. Then I have to reboot to clear out the FF remnants. Is there a way to kill remnants of stalled scripts without rebooting? Often FF crashes and asks me to send a report to Mozilla. Seems to me you guys should have a feature to enable extended logging for inclusion in crash reports. I have sent many requests to fix the problem. If you guys can't fix the root cause of the problem then can you at least provide a decent workaround so the memory doesn't get cluttered up with orphaned threads sucking up all my CPU power?

Asked by John_is_annoyed_with_FF 2 years ago

Answered by FredMcD 2 years ago

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Firefox crashes on startup - normal and safe mode

Firefox was fine until, one day... crashes on startup, even in safe mode. Tried uninstalling and reinstalling - same problem. I'm told no changes were pushed out at that … (read more)

Firefox was fine until, one day... crashes on startup, even in safe mode. Tried uninstalling and reinstalling - same problem. I'm told no changes were pushed out at that time.

AdapterDeviceID: 0x1616 AdapterDriverVersion: 20.19.15.4531 AdapterSubsysID: 222717aa AdapterVendorID: 0x8086 Add-ons: %7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:52.7.0,aushelper%40mozilla.org:2.0,e10srollout%40mozilla.org:1.10,firefox%40getpocket.com:1.0.5,webcompat%40mozilla.org:1.0 AddonsShouldHaveBlockedE10s: 0 AvailablePageFile: 3520704512 AvailablePhysicalMemory: 1745371136 AvailableVirtualMemory: 3707920384 BIOS_Manufacturer: LENOVO BlockedDllList: BreakpadReserveAddress: 54329344 BreakpadReserveSize: 67108864 BuildID: 20180307131617 CPUMicrocodeVersion: 0x21 CrashTime: 1523595638 DOMIPCEnabled: 1 E10SCohort: test EMCheckCompatibility: true FramePoisonBase: 00000000f0de0000 FramePoisonSize: 65536 InstallTime: 1522014586 Notes: AdapterVendorID: 0x8086, AdapterDeviceID: 0x1616, AdapterSubsysID: 222717aa, AdapterDriverVersion: 20.19.15.4531 FP(D00-L1000-W00001000-T0000) D2D1.1? DWrite? DWrite+ D2D1.1+ ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: esr SafeMode: 0 SecondsSinceLastCrash: 23 StartupCrash: 1 StartupTime: 1523595636 SystemMemoryUsePercentage: 78 TelemetryEnvironment: {"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox","architecture":"x86","buildId":"20180307131617","version":"52.7.0","vendor":"Mozilla","platformVersion":"52.7.0","xpcomAbi":"x86-msvc","hotfixVersion":null},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":7872,"virtualMaxMB":4096,"cpu":{"count":4,"cores":2,"vendor":"GenuineIntel","family":6,"model":61,"stepping":4,"l2cacheKB":256,"l3cacheKB":3072,"speedMHz":2295,"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2","hasAVX","hasAVX2"]},"os":{"name":"Windows_NT","version":"10.0","locale":"en-AU","servicePackMajor":0,"servicePackMinor":0,"windowsBuildNumber":14393,"windowsUBR":2125,"installYear":2017},"hdd":{"profile":{"model":"SAMSUNG MZNLN128HCGR-000L1","revision":"EMT22L0Q"},"binary":{"model":"SAMSUNG MZNLN128HCGR-000L1","revision":"EMT22L0Q"},"system":{"model":"SAMSUNG MZNLN128HCGR-000L1","revision":"EMT22L0Q"}},"gfx":{"D2DEnabled":false,"DWriteEnabled":true,"ContentBackend":"Direct2D 1.1","adapters":[{"description":"Intel(R) HD Graphics 5500","vendorID":"0x8086","deviceID":"0x1616","subsysID":"222717aa","RAM":null,"driver":"igdumdim64 igd10iumd64 igd10iumd64 igd12umd64 igdumdim32 igd10iumd32 igd10iumd32 igd12umd32","driverVersion":"20.19.15.4531","driverDate":"9-29-2016","GPUActive":true}],"monitors":[{"screenWidth":1920,"screenHeight":1080,"refreshRate":48,"pseudoDisplay":false},{"screenWidth":1920,"screenHeight":1080,"refreshRate":60,"pseudoDisplay":false},{"screenWidth":1920,"screenHeight":1080,"refreshRate":60,"pseudoDisplay":false}],"features":{"compositor":"none","d3d11":{"status":"available","version":45312,"warp":false,"textureSharing":true,"blacklisted":false},"d2d":{"status":"available","version":"1.1"}}},"isWow64":true},"settings":{"blocklistEnabled":true,"e10sEnabled":true,"e10sCohort":"test","telemetryEnabled":false,"locale":"en-US","update":{"channel":"esr","enabled":true,"autoDownload":true},"userPrefs":{},"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":false},"profile":{}} Theme: classic/1.0 Throttleable: 1 TotalPageFile: 18130214912 TotalPhysicalMemory: 8254652416 TotalVirtualMemory: 4294836224 URL: UptimeTS: 2.910250234 User32BeforeBlocklist: 1 Vendor: Mozilla Version: 52.7.0 Winsock_LSP: Hyper-V RAW : 2 : 34 : 1 : 1 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 1234191b-4bf7-4ca7-86e0-dfd7c32b5445

MSAFD Tcpip [TCP/IP] : 2 : 2 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 
MSAFD Tcpip [UDP/IP] : 2 : 2 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 
MSAFD Tcpip [RAW/IP] : 2 : 2 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 
MSAFD Tcpip [TCP/IPv6] : 2 : 23 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 
MSAFD Tcpip [UDP/IPv6] : 2 : 23 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 
MSAFD Tcpip [RAW/IPv6] : 2 : 23 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll :  : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 
MSAFD Irda [IrDA] : 2 : 26 : 1 : 1 : 0x20006 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 3972523d-2af1-11d1-b655-00805f3642cc 
MSAFD RfComm [Bluetooth] : 2 : 32 : 1 : 3 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9fc48064-7298-43e4-b7bd-181f2089792a 
RSVP TCPv6 Service Provider : 2 : 23 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
RSVP TCP Service Provider : 2 : 2 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
RSVP UDPv6 Service Provider : 2 : 23 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
RSVP UDP Service Provider : 2 : 2 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a

useragent_locale: en-US

This report also contains technical information about the state of the application when it crashed.

Asked by wwwebb 2 years ago

Answered by wwwebb 2 years ago