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  • Archived

Frequent Crashes - Follow-up

I received the following information from one of your team: Frequent Firefox Crashes cor-el Jul 20, 2020, 5:44:39 PM OK, I found one crash report from Firefox 78.0.2.… (read more)

I received the following information from one of your team: Frequent Firefox Crashes

cor-el Jul 20, 2020, 5:44:39 PM OK, I found one crash report from Firefox 78.0.2. • Firefox 78.0.2 Crash Report [@ RtlSizeHeap | NS_FaultTolerantHeap::APIHook_RtlFreeHeap ] bp-2544f95b-926b-4b8f-b0e1-6c9740200720 This crash report looks like related to the Windows block list for injected DLLs. Boot the computer in Windows Safe mode with network support to see if that has effect in case security software is causing problems. • https://www.bleepingcomputer.com/tutorials/how-to-start-windows-in-safe-mode/https://www.7tutorials.com/4-ways-boot-safe-mode-windows-10

Since I am totally blind, I cannot run the computer in SAFE MODE because I won't have speech and screen reader to guide me through it. I do not have any sighted help at my beck and call to "mouse" things through for me. Perhaps when this social-distancing stuff relaxes a bit so that I can have someone from the Best Buy Geek Squad come here, that person might be able to go further in troubleshooting the crashes. IN THE MEANTIME, I'll have to GIVE UP ON FIREFOX and use another browser. In doing that, I mention again that THE CRASHES DO NOT OCCUR IN GOOGLE CHROME, BUT THEY DO IN FIREFOX! So for now, at least, I have to conclude that there is a Firefox issue which I won't be able to troubleshoot further unless I can get sighted help. Also, I note that running in SAFE MODE is a "testing process" on which I would have to somehow get back to the screen that caused the crashes. Most of the time, these crashes seem to be happening when I am trying to finalize a purchase and pay for an item. For now, at least, I AM STUMPED AND, QUITE RELUCTANTLY, GIVING UP ON FIREFOX FOR NOW, though I remain open to any further suggestions which I could carry out without sighted assistance.

Asked by Dave 1 year ago

Last reply by the-edmeister 1 year ago

  • Archived

Master Password

I have just set up a Master Password on my iMac as I am concerned that anyone opening Firefox on my computer has access to my passwords. But it only worked once and now d… (read more)

I have just set up a Master Password on my iMac as I am concerned that anyone opening Firefox on my computer has access to my passwords. But it only worked once and now does not work even though I thought I was being careful to record the new password. How can I reset it or recover it or cancel it? I can still see logins and passwords on my iPad but concerned that the master password will sync with my iMac and not sure how to stop this. My iMac is 2009 and running OS X El Capitan (10.11.6)

Asked by Bruce 1 year ago

Last reply by cor-el 1 year ago

  • Archived

New version of Firefox not comaptible with lap top

Hi I support young people ( aged 7-11) with Dyslexia. they all use Firefox to log in to their lessons. It automatically recognises them and it is a system they are famili… (read more)

Hi I support young people ( aged 7-11) with Dyslexia. they all use Firefox to log in to their lessons. It automatically recognises them and it is a system they are familiar with. All of the lap tops up grade to the latest system automatically. One of them does not work on the new version. The students get a message which says version 78.0.2 is not compatible with 78.0.1 It is a Windows system. This is really distressing for the students using this lap top. They blame themselves for the problems and itis having an affect on their confidence. Can I revert it back to the older version ? and if so how? I really would appreciate some help as my wee students are upset and i don't know how to help.

Caroline

Asked by farquhar52 1 year ago

Last reply by cor-el 1 year ago

  • Archived

My Browser deleted itself and left a folder of old files on my desktop, WHY?

My Firefox Browser deleted itself somehow and microsoft edge took over as the default browser. I clicked on the browser in my task bar and a grey error box came up and s… (read more)

My Firefox Browser deleted itself somehow and microsoft edge took over as the default browser. I clicked on the browser in my task bar and a grey error box came up and said the short cut needed to be removed because foxfire.exe was not found. Then on my desktop I had a new folder called "Old Firefox Data".

I had a issue yesterday where I downloaded 2 Viruses (in a zipped folder) off the firefox secure transfer app because I thought it was a contract for work. My virus scan software removed the 2 trojan viruses and corrected the unauthorized changes to my computer.

How did the entire Firefox.exe disappear? Do I still have a problem? Thanks in advance!

Asked by nytxalamo 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

incorrect checksums of downloaded Firefox

Every time I download a new release of Firefox (win64 german), I check the downloaded file at virustotal and check the hashes published under http://releases.mozilla.org/… (read more)

Every time I download a new release of Firefox (win64 german), I check the downloaded file at virustotal and check the hashes published under http://releases.mozilla.org/pub/firefox/releases/<Version>, e.g. http://releases.mozilla.org/pub/firefox/releases/78.0.1/SHA256SUMS Up until release 77.0 the hashes matched but for 77.0.1 and also the current release 78.0.1 the hashes do not match, neither SHA256 nor SHA512. For "win64/de/Firefox Setup 78.0.1.exe" the SHA256 hash should be 56cff68e3f0cb76a6404d675f7e1bacc40ebaba7bbb5cadcb4950378656ab0a6 but the calculated hash is 8e69755f257aba44b6bbe5079e17f3bff8b62ddc27de9e1c479686e9ad871dfb When checking at virustotal, the file is recognized as scanned before and the displayed hash is the one I calculated, so at least my downloaded file is equal to the file other persons downloaded. Could it be that since v77.0.1 the published hashes are incorrect?

Asked by juergen.renner1 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Recover user data missing after Firefox update

After updating to the latest Firefox version, Firefox messed up my older version and I couldn't recover my previous settings and quite a lot of passwords. It is very tedi… (read more)

After updating to the latest Firefox version, Firefox messed up my older version and I couldn't recover my previous settings and quite a lot of passwords. It is very tedious to go through the whole rigmarole again. Will I recover my old settings and passwords if I reset to the previous running version? Thanks and cheers.

Asked by jalnet1 1 year ago

Last reply by jalnet1 1 year ago

  • Archived

Secure Connection Failed with no error code

After a successful 2-way TLS handshake, I was able to browse my website for 1-2 times, subsequent requests failed with the "Secure Connection Failed" message and there is… (read more)

After a successful 2-way TLS handshake, I was able to browse my website for 1-2 times, subsequent requests failed with the "Secure Connection Failed" message and there is no error code to understand what the error is. In Network tab, it showed that Firefox didn't send the request to the web server (request_not_make_to_webserver.png). In Console tab, there was a message of "This error page has no error code in its security info" (console_show_no_error_code_msg.png). There is no issue to connect to my website using Chrome.

Did anyone face this issue before? What could be the cause for such problem?

Thanks, Tuan

Asked by tuansoibk 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

Files containing Japanese characters are garbled in Firefox 68.6.0esr

After upgrading to Firefox 68.6.0esr, when we open a Japanese file with [File]->[Open], it becomes garbled and unreadable. Before upgrading, we could read the Japanes… (read more)

After upgrading to Firefox 68.6.0esr, when we open a Japanese file with [File]->[Open], it becomes garbled and unreadable. Before upgrading, we could read the Japanese file. This file is a plain text file and the character code is ISO-2022-JP. The character code is not specified in the file. I tried to change the character code with Text Encoding menu of Firefox, but the menu is grayed out and we cannot select it. It seems that files with character codes UTF and EUC can be displayed without problems. Is there a way to correctly display a Japanese file in which no character code is specified?

Regards,


Regards,

Asked by HAYASHI Tomoko 1 year ago

Last reply by HAYASHI Tomoko 1 year ago

  • Archived

Etsy problem

Hi, I am an Etsy shop owner. I have been told that Firefox is the best browser to use for adding new listings and editing existing listings in my Etsy shop. However, th… (read more)

Hi,

I am an Etsy shop owner. I have been told that Firefox is the best browser to use for adding new listings and editing existing listings in my Etsy shop.

However, the problem that I am having with Firefox is this: when I want to either add a listing or edit one, I get a yellow bar at the top that says: A website is slowing down your computer, either click stop it or wait. I have tried both and both give me the same problem. The 'radio' buttons become unusable on the site and I cannot click on them anymore (such as the Publish button, for example). So I am unable to save any of my work and must just shut down. I have also tried do nothing and this just freezes everything.

This is very very frustrating and counterproductive. PLEASE HELP ME!

Asked by skkp 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

hard drive become defective with W7

'my computer crashes (defective hard drive); I lost all my favorites! CAN I RECUPERER ??? How??? in advance thank you for reply.... with solution...!! ' 12juillet2020 … (read more)

'my computer crashes (defective hard drive); I lost all my favorites! CAN I RECUPERER ??? How??? in advance thank you for reply.... with solution...!! ' 12juillet2020

Asked by j-marc_gatineau 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

FIDO2 user verification on Linux

I'm running Firefox 78.0.2 on Linux. If I try to register my FIDO2 token with user verification enabled, I don't get a pop-up to fill in my token's pin. It does work wit… (read more)

I'm running Firefox 78.0.2 on Linux.

If I try to register my FIDO2 token with user verification enabled, I don't get a pop-up to fill in my token's pin. It does work with Chrome on Linux and with Firefox 78.0.2 on Windows. Chrome seems to use a browser-embedded input mask while Firefox on Windows calls some Windows API. I guess that this API call is the one not working properly on my Linux system (but Chrome has to be using one to access the token, too) or that the pop-up doesn't get drawn/shown e.g. due to me using i3 as a window manager.

Does anybody have an idea how I could go on from here?

Asked by Nesuma 1 year ago

Last reply by Roland Tanglao 1 year ago

  • Archived

forgotten password

Trying to replace "forgotten passwords" but when I recieve the "re-set email" it is just a page of letters and numbers If I run cursor over emaila few words in the email… (read more)

Trying to replace "forgotten passwords" but when I recieve the "re-set email" it is just a page of letters and numbers If I run cursor over emaila few words in the email are highlighted but on clicking on them I get a screeen the says there is a uidfault. any help would be appreciated, thank you John.

Asked by john508robinson 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Data Breach?

Over the past 48 hours there have been at least ten breaches of my account. At first I assumed it was a breach of PayPal when someone used it to purchase a $3000 laptop o… (read more)

Over the past 48 hours there have been at least ten breaches of my account. At first I assumed it was a breach of PayPal when someone used it to purchase a $3000 laptop on Newegg. I figured it couldn't be Firefox because Mozilla is pretty good with that sorta thing and because the only fraud was via my PayPal account. Well ... just over an hour ago someone attempted to purchase a $2200 laptop with my Amazon account using a completely different payment method, and I received several emails in both my Gmail and Protonmail regarding several accounts which I did not create. Firefox is the only browser I use, and I have passwords stored in it; I'll have to change all of them and remove them to a thumb drive. But Firefox appears to have a data breach ongoing right now. I can share screenshots if necessary but I will have to redact personal information and that will of course take time.

Asked by ancapbarbie 1 year ago

Last reply by ancapbarbie 1 year ago

  • Solved
  • Archived

Firefox 77.0 Not Storing My Cookies?

After updating to Firefox 77.0, it no longer store my cookies between sessions. I have made sure the "Delete cookies and site data when Firefox is closed" is UN-clicked. … (read more)

After updating to Firefox 77.0, it no longer store my cookies between sessions.

I have made sure the "Delete cookies and site data when Firefox is closed" is UN-clicked.

I tried deleting the cookies.sqlite file and replace it with an archived cookie.txt file, but Firefox 77.0 no longer converts cookies.txt to cookies.sqlite.

I then tried backing up the cookies.sqlite file after a Firefox session spent signing into various accounts, but it too seems to get cleared out.

What the heck ?

Asked by jason_cheng 1 year ago

Answered by cor-el 1 year ago

  • Archived

Synch firefox bookmarks, history, logins & passwords & preferences

I just received my new MacBook Air and am trying to use the synch to synch the above-referenced items from my old MacBook Pro. I am NOT synching to a phone. Each time I c… (read more)

I just received my new MacBook Air and am trying to use the synch to synch the above-referenced items from my old MacBook Pro. I am NOT synching to a phone. Each time I choose to not continue w/a QR code or SMS message, I'm taken to a screen about FF Monitor and am never able to enter "another device", which is where I began, "Connect another device" - any assistance or work around will be gladly appreciated. Thank you in advance, DD

Asked by ddirving 1 year ago

Last reply by cor-el 1 year ago

  • Archived

computer won't turn on since upgrading Firefox

I got a message on my iMac running High Sierra, to upgrade Firefox this am, It upgraded to v. 78.0.2 on restart, getting message that cannot load OS. It will load in sa… (read more)

I got a message on my iMac running High Sierra, to upgrade Firefox this am, It upgraded to v. 78.0.2 on restart, getting message that cannot load OS. It will load in safe mode. but can't connect to internet or mail. Please help! Thank You, Scott Mandel MD

Asked by drscottmandel 1 year ago

Last reply by Roland Tanglao 1 year ago

  • Archived

Since Firefox 79 beta my college website doesn't work (embedded content)

Hi, Since I've updated to Firefox 79 beta I can't access my university campus website. It worked until Firefox 78 and it works with latest Chrome and Edge, but not in Fir… (read more)

Hi, Since I've updated to Firefox 79 beta I can't access my university campus website. It worked until Firefox 78 and it works with latest Chrome and Edge, but not in Firefox 79 beta and nightly.

The error is: "Website will not allow Firefox to display the page if another site has embedded it": https://support.mozilla.org/ca/kb/xframe-neterror-page?as=u&utm_source=inproduct

Is it a bug or a "feature"? UOC is one of the biggest online university of Spain, it will be a "disaster" if students can't access it with Firefox.

I can explain you how to reproduce it because it's the private area and you need student credentials to enter, but the login website is: http://cv.uoc.edu

In the console I can see some errors like this: Cookie “example” will be soon treated as cross-site cookie against “http://cv.uoc.edu/rb/inici/plin/fonts/icons.woff?cc152853f8bb07259fb3eb89b6fbfee7” because the scheme does not match.

Asked by Dimas 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Need a Firefox Assistant Dealing with Millions of Bugs

The latest is I can't search from the search bar with a new tab. This is after doing a migration. I erased Firefox and reinstalled the app and all of my data was still th… (read more)

The latest is I can't search from the search bar with a new tab. This is after doing a migration. I erased Firefox and reinstalled the app and all of my data was still there. I reopened the session as if I had just closed a session and I was logged into gmail. So clearly Mozilla's instructions on deleting the app on MAC doesn't work. Recycle bin. How do you literally delete the app?

Hoping deletion will solve the issue of not being able to hit enter in the search bar to perform a google search, or click the arrow. Nothing works.

Further, I'm logged into this browser, yet when the tabs disappear I can't reaccess them. What's the point of logging into a browser if it doesn't remember the tabs?

Asked by erotichabit 1 year ago

Last reply by cor-el 1 year ago

  • Solved
  • Archived

Cannot disable Cipher TLS_RSA_WITH_AES_128_GCM_SHA256 or TLS_RSA_WITH_AES_256_GCM_SHA384

Hi there, I'm trying to disable insecure ciphers in TLS 1.2 since 1.3 isn't widely supported yet. I'm using this to determine whats secure: https://browserleaks.com/ssl… (read more)

Hi there,

I'm trying to disable insecure ciphers in TLS 1.2 since 1.3 isn't widely supported yet.

I'm using this to determine whats secure: https://browserleaks.com/ssl

I cant find any option to disable these two ciphers:

0x009c TLS_RSA_WITH_AES_128_GCM_SHA256 0x009d TLS_RSA_WITH_AES_256_GCM_SHA384

Thanks :)

Asked by Reuben 1 year ago

Answered by Mike Kaply 1 year ago