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  • Archived

Firefox won't load certain pages (such as Google.com) but works in windows safe mode with networking.

Firefox safe mode does not solve the issue. Disabled and also uninstalled antivirus and firewall and did not help. Disabled all startup items except the ones known not to… (read more)

Firefox safe mode does not solve the issue. Disabled and also uninstalled antivirus and firewall and did not help. Disabled all startup items except the ones known not to cause the problem. Other browsers such as Chrome has no problems. Mozilla Thunderbird also will not connect.

Asked by idgassfy 6 years ago

Last reply by cor-el 6 years ago

  • Archived

Checked box for 'do not ask again' on stop unresponsive script dailogue, now facebook page does not load... Help!

I'm not sure exactly where this question should go, so apologies if I picked the wrong category. As far as I can tell, it fits into 'other problems': So I was getting … (read more)

I'm not sure exactly where this question should go, so apologies if I picked the wrong category. As far as I can tell, it fits into 'other problems': So I was getting an 'unresponsive script on page, do you want to stop it' dialogue for a Facebook page I frequent. Got sick of telling FF to stop the script every time, so I checked the 'do not ask again' box, hoping it would automatically just stop the script whenever it became a problem. Well, it's working a little too well. Now the page loads zero content. I'm just wondering how to 'undo' checking that box. Is there maybe a line in about:config I can look for, some setting I can adjust, to reset the 'do not ask again' option on 'stop unresponsive script' dialogues? Thanks in advance for any help!

Asked by Jade-Raevyn 6 years ago

Last reply by guigs 6 years ago

  • Archived

How do I control Firefox's response to "ms-windows-store:" URLs?

Normally, when Firefox encounters a link with a pseudo-protocol that it doesn't know how to process (such as iTunes store links, which Apple only wants you to open with i… (read more)

Normally, when Firefox encounters a link with a pseudo-protocol that it doesn't know how to process (such as iTunes store links, which Apple only wants you to open with iTunes), usually Firefox puts up a "Launch Application" dialog each time, which allows the user to choose a program to use for the URL (or, for the way I usually use this dialog, to cancel the attempt to act on the URL completely) - unless you check the "Remember my choice" option, in which case it will stop asking, but put an entry on the Applications page of the Options dialog, in case you want to change the chosen action in the future. However, in the case of the new Windows store URLs, I don't get that dialog and I don't have an entry in the Options; I automatically get thrown off the Desktop and into the Windows store app every time, with no obvious way to change this behavior. What's different about these URLs (or about Firefox's reaction to them) that won't allow me to modify or abort this action?

Asked by soubeagi 6 years ago

Last reply by guigs 6 years ago

  • Archived

Web Search tab opens every time i open firefox. i do not want this

i always have had four tabs on my as a standard when i open firefox. all of a sudden a tab called Web Search opens. i neither asked for or want this. how can i stop it fr… (read more)

i always have had four tabs on my as a standard when i open firefox. all of a sudden a tab called Web Search opens. i neither asked for or want this. how can i stop it from opening

Asked by toant 6 years ago

Last reply by FredMcD 6 years ago

  • Archived

How to upgrade to latest version on Ubuntu 10.10 LTSP server

I run Ubuntu 10.10 LTSP server/client network and DO NOT want to upgrade Ubuntu... too much trouble, nobody can guarantee it will not hammer my LTSP install and besides, … (read more)

I run Ubuntu 10.10 LTSP server/client network and DO NOT want to upgrade Ubuntu... too much trouble, nobody can guarantee it will not hammer my LTSP install and besides, Unity is awful. I need newer Firefox due to some frequently used web pages, so I need an install procedure that will not hammer anything. It's a mission critical user environment. If anybody has positive experience with Firefox upgrade in similar environment please advise.

Asked by InterpreDemon 6 years ago

Last reply by patrickmc 6 years ago

  • Archived

Nothing happens when I put in a subject to be researched or I put in a website to be found.

When I open Firefox there is a box in the middle of the screen where I usually place items that I want to look up. Previously, if I put an item or name in this box and … (read more)

When I open Firefox there is a box in the middle of the screen where I usually place items that I want to look up. Previously, if I put an item or name in this box and clicked it, numerous websites would appear. Now nothing happens. If I go to the address bar and put in a valid website address, nothing happens. However, the websites on my Bookmarks still function Please help. I also note that when I access the search engine box, there are no search engines listed. My wife is a Facebook person, and I don't know if this somehow has changed by Firefox settings.

Asked by jobobmun 6 years ago

Last reply by cor-el 6 years ago

  • Archived

firefox crashes PC BSOD bad spool header error mssg

I am unable to re install Firefox on my Windows 8 PC. Since yesterday trying to launch Firefox causes my PC to crash and then as it shuts down I am advised to search onli… (read more)

I am unable to re install Firefox on my Windows 8 PC. Since yesterday trying to launch Firefox causes my PC to crash and then as it shuts down I am advised to search online for bad_spool_header info

After I did (both Chrome and Explorer work) I found a" search by conduit" add on which I was able to uninstall and completely (?) clean out from my system I also ran several malware tests and cleaned out my registry keys. The computer works fine only issue is with Firefox. Since Firefox immediately launches after install and this causes PC to crash I am stuck in an endless loop and cannot even go into safe mode for Firefox, attempting to do that to stop the launch caused not only a crash but a weird vibrating noise from PC.

Please note I use Win 8 as old style Win programs from regular desktop/start menu, not via app/charms interface (in case you are sending me instructions). Hope you can help me get my Firefox back!

Asked by ckinsobe 6 years ago

Last reply by guigs 6 years ago

  • Archived

Move firefox profile automatic

Hello Everyone, On my company I'm working on a replacement of 100 virtual Windows machines. The users on the old virtual machines are complaining about the FireFox profil… (read more)

Hello Everyone,

On my company I'm working on a replacement of 100 virtual Windows machines. The users on the old virtual machines are complaining about the FireFox profile is overwriting the max profile size of the windows profile... Some users have moved the FF profile to a different location and has a size near 300MB. On the new virtuals I really want to move the FF profile automatically on startup or something. So users don't have the problem with the profile size. Is there any way to do this? Maybe with a startup of logon script? Or a policy setting.

I hope someone can help me with this.

Asked by Loirt 6 years ago

Last reply by cor-el 6 years ago

  • Archived

Windows 7x64 FF 28 renders internal "Get Add-ons" page as text only

Setting up five new Acer Veriton E430G Windows 7 x64 desktop machines for work, each has been Windows live updated to latest spec as of end of March '14. All were brand n… (read more)

Setting up five new Acer Veriton E430G Windows 7 x64 desktop machines for work, each has been Windows live updated to latest spec as of end of March '14. All were brand new factory pre-installed Windows 7 x64, all have had the same set of software individually installed, Adobe Flash player, Adobe Shockwave, Acrobat Reader, QuickTime, Oracle Java 8x32 and x64, Picasa, 7-Zip, LibreOffice, Skype and of course Firefox 28.0. All have the exact same behaviour in that when the "Welcome to Firefox" first run page displays, it displays in text only with a large grey box "No video with supported format and MIME type found. If you go to Tools\Add-Ons\Get Add-ons, the internal page displays in full text only as well - no graphics, same problem when you load "Plugins" page and click "Check to see if your plugins are up to date", the following page/tab loads as text only.

After taking one of the machines brand new out of box and creating an Acronis snapshot of the entire drive [factory install before first run] using it as a test install, I played around with a number of software / driver / updates / Firefox add-ins scenarios trying to get to the bottom of this. I have come to a dead end in as much as all runs great within Firefox, web pages from all internal pages and many on-line websites render correctly when I load a previous version of Firefox [v26.0 or v25] rather than the latest v28.0 onto each of the machines, I tried v27.01 & v27.0, these gave the same text based pages. This has been replicated successfully on the other four machines with all of the above listed latest software versions installed [no AntiVirus software installed yet as not fully in use in Office yet], change nothing else other than load the latest version v28.0 Firefox and the problem reappears.

I did for the sake of completeness test the brand new factory install just past 'first boot set-up' and first time desktop hello, let everything settle and installed Firefox v28.0, [tested with v27.01 & v27.0] this too exhibits the exact same text only page rendering on internal Firefox pages. Yet again, over install Firefox v26.0, clear history and the same pages start loading correctly.

I am open to suggestions regards a fix for this as I really do not want to leave the machines with old version Firefox installed on each desktop. I would also prefer not to allow each member of staff to install Google Chrome. The on-line web pages that were found to be loading as text only within Firefox 28.0 were tested and rendered correctly within Chrome 33.0.1750.154 and IE 11, this would indicate something to be clashing with Firefox or Firefox not behaving with something else. I would like to get this resolved.

Asked by Jewelie 6 years ago

Last reply by guigs 5 years ago

  • Archived

Firefox sync couldn't restore information on other device

I created an account for the new firefox on my laptop to sync my bookmarks. However, I can't retrieve them when I log into the account on my desktop. Nothing changed afte… (read more)

I created an account for the new firefox on my laptop to sync my bookmarks. However, I can't retrieve them when I log into the account on my desktop. Nothing changed after login.

All the newest bookmarks was on my laptop but my laptop has been formatted due to some serious problem. How could I retrieve my bookmarks from firefox sync?

Asked by aa16092000 6 years ago

Last reply by rnewman@mozilla.com 6 years ago

  • Archived

Why is my sync not syncing on my computer and on my android phone it is. Need assistance at once. WHY?

I cannot sync my firefox after a format of my HDD. I am synced on my android phone, but cannot get a reset password for my account. I cannot get to my addons nor bookmark… (read more)

I cannot sync my firefox after a format of my HDD. I am synced on my android phone, but cannot get a reset password for my account. I cannot get to my addons nor bookmarks. Reset does not work, new account on my email doesnt do either. "Attempt limit exceeded." is all I get from firefox. I am one step from getting rid of it after many, many years of our relationship. I pitty that firefox is getting slower and slower, I get more and more problems, and still hang on to it. Today I couldt find any useful help. Its quite disturbing. Maybe it has come to "Attempt limit exceeded."?

Please help.

Asked by Rewenat 6 years ago

Last reply by fire-fly 5 years ago

  • Archived

Frequent crashes, different machines, FF 24-30

Since using Firefox on Windows 7, I have been encountering crashes and hangs that all exhibit the same symptoms. Large blocks of the screen go black. Moving the mouse res… (read more)

Since using Firefox on Windows 7, I have been encountering crashes and hangs that all exhibit the same symptoms. Large blocks of the screen go black. Moving the mouse restores the images, then they go black again. It happens most quickly when scrolling through images (like from a Google image search). Sometimes I will kill FF, but other times it crashes before I can kill it. The Windows eventvwr doesn't record the crash.

I've reinstalled FF from scratch. Reimaged my machine with Windows 7. Bought another laptop installed Windows 7 from scratch and the crashes continue. I've started Firefox in safe mode, still crashes. It usually takes a couple of hours of use before the video goes black and it crashes, almost like a memory leak.

This has been going on literally for months.

Based on a problem someone else here reported, I've pasted the last few crash ID's below.


bp-dcbe53c4-9d14-4cbe-a195-86ba12140701 7/1/2014 9:58 AM bp-4e6d0b65-21d6-4424-a6df-d99442140630 6/30/2014 9:34 AM bp-57910066-00e1-4d64-8fec-9debc2140626 6/26/2014 3:24 PM bp-9926193c-3346-4be0-80bc-ebf892140625 6/25/2014 1:41 PM bp-685a8aad-8006-436c-accf-f23b72140625 6/25/2014 12:13 PM

Asked by rtav 5 years ago

Last reply by guigs 5 years ago

  • Archived

Cannot login to Yahoo mail or other sites with password. Different windows account works fine though.

Recently I can no longer access websites that use passwords, they no longer get stored. Yahoo mail for instance keeps displaying "The browser you're using refuses to sig… (read more)

Recently I can no longer access websites that use passwords, they no longer get stored. Yahoo mail for instance keeps displaying "The browser you're using refuses to sign in. (Cookies rejected) I have tried all solutions about cookies, delete profiles, clear cache, uninstall re-install etc. website logons do not work with correct user names and passwords. I did however create a "Test" account (user profile) on windows, logged in and installed firefox which everything works fine. All websites work. The computer is a dell precision t3500, dual intel xeon w3565 with 6 gigs ram. Windows 7 professional w/sp1. This seems to be a user account, registry or maybe a policy error? I have run malware bytes, spybot, antivrus, all clean.

Asked by jimtcurry 5 years ago

Last reply by guigs 5 years ago

  • Archived

High security flaw in the sync system?

Hi , I've met a very confusing security problem and a serious one , First of all let me give you my account details , username: *******@*mail.com , password: I can provi… (read more)

Hi , I've met a very confusing security problem and a serious one , First of all let me give you my account details , username: *******@*mail.com , password: I can provide it for you if necessary , And knowing that I only use the sync system on my personal PC (laptop) which is considered as private one used by me only and well protected , and I assume what I'm saying. So one day I was in need to access the Internet on a public PC and as always I love Mozilla Firefox , and I've opened only facebook account , and filled a website form with my email account (the same as my sync username) , Please Notice I've not used the sync(no need to,and not stupid). Once finished I cleared my history and caches. And The enigma comes after two days if I remember correctly , I used a 3g data modem( the Operator was ATM MOBILIS) it was so urgent to me to connect my laptop to the internet,and once connection established , I opened Firefox and discovered that my sync account has been used by someone else and I've found saved passwords that aren't mine and history also, And the stranger part is that the Data (passwords & history) belongs to a person that lives in my city. I recognized him through his facebook photo , I can also Provide you with the Data I've found. I've passed a lot of time thinking of this issue and nothing comes clear yet , So I've decided to ask you to provide me with your helping and assistance , and if I've forget something please let me know.

Waiting for the reply.Thanks in advance.

deleted email address - we have no use for it, but web spiders can gather it for spam purposes

Asked by nasgeneration 5 years ago

Last reply by rfkelly 5 years ago

  • Archived

After restore , uninstall, and reinstall, firefox still crashes on startup on Mac

I had about 20-30 tabs open, but that has never been an issue. Firefox was slow to load an active page, and suggested restore. I clicked restore and tried to reopen fir… (read more)

I had about 20-30 tabs open, but that has never been an issue. Firefox was slow to load an active page, and suggested restore. I clicked restore and tried to reopen firefox. the main page came up and then crashed. I tried again and it crashed again. I opened in safe mode, and it crashed. I uninstalled from the app folder, opened opera to download and reinstall, and it still crashed. That was two days ago. I cleaned everything off the computer related to firefox in the spotlight search, and uninstalled and reinstalled. It opened for a little longer, and crashed again.

AdapterDeviceID: 0x 863 AdapterDriverVersion: AdapterVendorID: 0x10de Add-ons: %7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:33.1.1 BuildID: 20141113143407 CrashTime: 1416511016 EMCheckCompatibility: true EventLoopNestingLevel: 1 FramePoisonBase: 7ffffffff0dea000 FramePoisonSize: 4096 InstallTime: 1416177811 Notes: AdapterVendorID: 0x10de, AdapterDeviceID: 0x 863GL Layers? GL Context? GL Context+ GL Layers+ ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SecondsSinceLastCrash: 167372 StartupTime: 1416510925 Theme: classic/1.0 Throttleable: 1 URL: about:home Vendor: Mozilla Version: 33.1.1 useragent_locale: en-US

This report also contains technical information about the state of the application when it crashed.

Asked by cytrus 5 years ago

Last reply by FredMcD 5 years ago

  • Archived

I need Mozilla 33.1.1 to work with Java 7u67 for my organization's core applications

We'll soon be using a core program in are organization that works better on Firefox than in IE. However, We are at a point where Java 7u67 is the supported version of J… (read more)

We'll soon be using a core program in are organization that works better on Firefox than in IE. However, We are at a point where Java 7u67 is the supported version of Java. Having installed Mozilla Firefox v.33.1.1 I find that it is rejecting Java 7u67 for security reasons. Is there a way to allow the use of 7.67 with our core application?

Asked by Dave Larson 5 years ago

Last reply by cor-el 5 years ago

  • Archived

Adobe Flash Player Making Firefox Crash/Hang

So, I've been having this issue for sometime now. I went through all the help pages, read through all the different ones on Mozilla support and Adobe's official forums, a… (read more)

So, I've been having this issue for sometime now. I went through all the help pages, read through all the different ones on Mozilla support and Adobe's official forums, and I haven't been able to stop it from crashing.

It started around a month ago, and I've just been trying to deal with it, but it has gotten to a ridiculous level of hanging. It almost never crashes, but it hangs indefinitely making me have to end it in the process area of the Windows Task Manager. It hangs when I open a new tab, when I'm mid-video, when I just leave it for too long, and randomly whenever it feels like it. And each time it looks different.

I also have some of my most recent crashes here if they are helpful:

bp-c108d7aa-e837-44f0-a5a6-b5cf52150224 2/23/2015

0508ff2b-b5b0-4c70-b73b-934819e6e224 2/23/2015

c90683a9-2287-4a19-a619-e1efdef4c747 2/22/2015

b0fb5635-f384-4997-956c-94e1856fa53e 2/21/2015

dacfbdc8-1265-43cd-930e-8c6097c191cd 2/19/2015

EDIT: Here are the 5 newest ones since he said 7-10 this will make a total of 10 now.

d6d9738e-2bc0-44d1-8ada-23e8b622961f 2/25/2015

ce931c1e-6fd1-4967-9db2-086a44616c20 2/25/2015

d40a05b6-1639-42ca-9cb0-c883d649f1a8 2/24/2015

1c8fd87a-89c4-414f-b828-f9f346e36a45 2/24/2015

bp-d3ce79cb-c45e-44ca-8d7e-0f96c2150224 2/23/2015

Asked by Chazzen 5 years ago

Last reply by jscher2000 4 years ago

  • Archived

firefox crashes and process won't terminate, deleting profile won't fix

a few days ago my firefox started acting weird. after random time, usually about 30 - 100 minutes after using it, it would crash. in fact, it doesnt "crash", but actually… (read more)

a few days ago my firefox started acting weird. after random time, usually about 30 - 100 minutes after using it, it would crash. in fact, it doesnt "crash", but actually just stops loading pages. when i then close it, the firefox process keeps going in the background. and nothing i do, not even terminating it will kill it completely. it just stays.

on this website it says you can try deleting the profile.ini file. so i did that, and it does infact kill the process and let me start firefox again. BUT! this time, it instantly crashes again. on the first page i try to load it dies and doesnt load it, and when i then check the task manager, there is TWO firefox processes (the first one reappears, out of nowhere it seems).

i also tried reinstalling it COMPLETELY (deleting every firefox folder i could find on this pc) and am up to date with the versions. i did the same to java and adobe, just in case. doesnt fix.

there are of course many other things to try on this website, and i think by now i tried all of them. they do work for the moment. they will untangle firefox and let me start it once more, but with not much success as it will create another process and crash right again.

i've also tried safe mode with network, and it actually works there. interestingly, if i then restart the pc again, it will work just one more time without a crash - well, until i shut down the pc and start it a second time, where the problem will reappear.

yesterday the same thing happened to skype! when i started it there then were two skype icons in the task bar, one of them being completely dead (you couldnt even click on it, and right clicking it would open a small, empty box) and the other one being the actual skype, but just not working because no matter how hard you tried, you couldnt log in. however, this was fixed by disabling uPnP in the skype menu. could it have something to do with uPnP? does firefox use it too?

im currently using google chrome while firefox isnt working, and i would love to return to firefox soon. please help! im all out of ideas.

Asked by thepimpcane 5 years ago

Last reply by madmaxxc 4 years ago

  • Archived

Firefox no longer displays comments on Youtube videos, unless I switch the view to > page style>No Style.

But then there is no page formatting. I've searched and tried everything I know of. If it's a Youtube setting I can't find it. I see the playing video but below there are… (read more)

But then there is no page formatting. I've searched and tried everything I know of. If it's a Youtube setting I can't find it. I see the playing video but below there are just related videos. What's wrong? (Firefox 37.0.2)

Asked by cognoman 5 years ago

Last reply by cor-el 4 years ago