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How do I remove a previous question on this forum?

I've asked a previous question on this forum, but would like it to be removed since it contained some private info. It seems there are no ways to do so, could you please … (read more)

I've asked a previous question on this forum, but would like it to be removed since it contained some private info. It seems there are no ways to do so, could you please help me out.

Asked by passepartout 1 year ago

Answered by FredMcD 1 year ago

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How does Mozilla Support rate Questions?

So far i asked a handful questions here. Some are being replied while others are ignored. How do i get more attention on my questions and how is determined if they are im… (read more)

So far i asked a handful questions here. Some are being replied while others are ignored. How do i get more attention on my questions and how is determined if they are important or not? support.mozilla.org behaves in a wired way here, it's not like a Forum. Im certain admins have full sight over all topics here while a normal user like me, feels pretty lost.

Why do some questions show the amount of views while others dont? -See attached screenshots https://i.postimg.cc/QtyPZ0Nh/1.png https://i.postimg.cc/q7QSjp9t/2.png

Asked by Firefox_Beginner 6 months ago

Answered by Amelia 6 months ago

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Browsing on local development URLs derives on "Unable to connect"

Hi there, I'm using my PC for local web development. I use Firefox as my regular browser and recently, in order to distinguish between personal time and development time,… (read more)

Hi there,

I'm using my PC for local web development. I use Firefox as my regular browser and recently, in order to distinguish between personal time and development time, I've established a new profile just for development purposes.

The local website I can't reach is "site.local.dev". My OS is Ubuntu 20.04 and that URL points to a local IP on my network (resolved via /etc/hosts file on my PC).

Funny thing is that: - In dev-profile: site.local.dev does not work => "Unable to connect" and the URL bar shows https://site.local.dev even if I force it to http:// - In personal-profile: site.local.dev does work :P

I have tried with CLI tools like "wget", "hosts", "ping", "telnet" and so on and the site loads ok. Even I have used Dillo (damn simple web browser) and the site loads ok also.

Things I've tried so far: - Suggestions at https://support.mozilla.org/en-US/kb/firefox-cant-load-websites-other-browsers-can - Suggestions at https://support.mozilla.org/en-US/questions/1011327 (similar issue, not exactly the same).

It must be a silly thing but I'm out of options now. Perhaps anybody has faced to this situation in the past: any suggestion on this issue?.

Thanks in advance, Ibon.

Asked by Ibon Castilla Varela 3 months ago

Answered by Ibon Castilla Varela 3 days ago

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Firefox 77.0 Not Storing My Cookies?

After updating to Firefox 77.0, it no longer store my cookies between sessions. I have made sure the "Delete cookies and site data when Firefox is closed" is UN-clicked. … (read more)

After updating to Firefox 77.0, it no longer store my cookies between sessions.

I have made sure the "Delete cookies and site data when Firefox is closed" is UN-clicked.

I tried deleting the cookies.sqlite file and replace it with an archived cookie.txt file, but Firefox 77.0 no longer converts cookies.txt to cookies.sqlite.

I then tried backing up the cookies.sqlite file after a Firefox session spent signing into various accounts, but it too seems to get cleared out.

What the heck ?

Asked by jason_cheng 1 year ago

Answered by cor-el 1 year ago

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Extremely urgent

I just allowed an update to my computer from Mozilla called software updater and now I can't use duckduckgo to search the web. I had to use google to get to this page for… (read more)

I just allowed an update to my computer from Mozilla called software updater and now I can't use duckduckgo to search the web. I had to use google to get to this page for help. Let me know right away how to remove the mozilla updater from my computer and get back to the firefox browser that works. This is interfering with my web searches and banking. This is extremely urgent.

Asked by alubbers 3 months ago

Answered by Terry 3 months ago

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Can Someone Guide Me About My Website Flora Terra Issue?

I have noticed that my Flora Terra Website (https://floraterraca.com) sometimes open perfectly but often not. Should I include some extra code to make it compatible? Rega… (read more)

I have noticed that my Flora Terra Website (https://floraterraca.com) sometimes open perfectly but often not.

Should I include some extra code to make it compatible?

Regards Usman

Asked by Arslan Goraya 1 year ago

Answered by Arslan Goraya 1 year ago

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Delete Firefox account without email access

I'd like to permanently delete an account that was set up on a former employers email address (email which I can no longer access). Unfortunately I have no secondary emai… (read more)

I'd like to permanently delete an account that was set up on a former employers email address (email which I can no longer access). Unfortunately I have no secondary email address recorded in the account and all the options on my account page require that I authorise any changes from the email account which I can no longer access.

Is it possible to delete the account?

Asked by Paul JCH 2 days ago

Answered by Seburo 2 days ago

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[Solved] Crash firefox. no Identifiant number

Hi, Since i upgrade the computers i have on my network to W10, i have big issues with firefox, even when the computers are not register on the domain. After the first lau… (read more)

Hi,

Since i upgrade the computers i have on my network to W10, i have big issues with firefox, even when the computers are not register on the domain.

After the first launch of firefox evrythings good, but after it become imposible to open the software. I try evrythings i can find on the firefox internet sites. delete cache, reinstall firefox, try others version...

i try to get the ID of the crash report in "%APPADATA%\Mozilla\Firefox\Crash Report\submitted" but the file name "submitted" doesn't appear. so, i sent you the message i could fing in the "events" file finded in "Crash Report".

I'm not sure if the informations a send you is the good one, so if you have any question, please ask them and if you needed tell me where to find more information which can be usefull.

Sorry for my english, i'm french, i try the make me understandable. I hope i succeeded.

Firefox version : 77.0.1

Thanks for your reading ! :D

Here the information :

https://gitlab.com/BertrandToffolon/FirefoxBug/-/blob/master/Bug

Asked by b.toffolon 1 year ago

Answered by b.toffolon 1 year ago

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Latest update turns all pages (except mozilla) to gobbledy gook

Hello all...When I restarted my machine tonight Firefox installed a new update. now all of my pages show this (see attachment) my passwords have disappeared to be replace… (read more)

Hello all...When I restarted my machine tonight Firefox installed a new update. now all of my pages show this (see attachment) my passwords have disappeared to be replaced by lockwise which has no passwords in it at all (I had reset that a few months ago back to the old password manager) the only pages I can see clearly are mozilla pages. all else is this gobbledy gook. help!

carrie

Asked by solutions7 1 year ago

Answered by jscher2000 - Support Volunteer 1 year ago

  • Solved

why did my firefox crash

bp-186b028e-4571-4ea8-8dd6-e13c40211120 bp-b9a18a59-0808-43e2-a103-0c4580211120 bp-88a97ccf-6ac8-4669-9265-a1e3b0211120 bp-1c47ef47-258a-4ad6-92ee-97aee0211120 bp… (read more)

bp-186b028e-4571-4ea8-8dd6-e13c40211120

bp-b9a18a59-0808-43e2-a103-0c4580211120

bp-88a97ccf-6ac8-4669-9265-a1e3b0211120

bp-1c47ef47-258a-4ad6-92ee-97aee0211120

bp-8652fdde-3903-4415-8dc8-10cf20211120

bp-13ade298-bb74-45ca-8912-af80c0211120

Asked by 2102395503 5 months ago

Answered by FredMcD 5 months ago

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Firefox and problem with Missing Profile - nothing helps

Hi, Huge problem here. My Firefox won't start. There is a message that Profile is Missing, but no solution from support helps. Itried to reinstall app, romove profiles, c… (read more)

Hi, Huge problem here. My Firefox won't start. There is a message that Profile is Missing, but no solution from support helps. Itried to reinstall app, romove profiles, copy profiles from time machine when the app was running, even profile manager doesn't start from terminal - it throw same error.

I dont have any idea what's wrong. Someone something? Please help me.

OSX 10.13.6

Asked by maniex1 1 year ago

Answered by maniex1 1 year ago

  • Solved

Bookedmarl URL not visable

Since upgrading to Firefox 99.0.1 when I bookmark a web page into a specific folder, the URL does not appear when I open that folder. A restart of Firefox does not fix th… (read more)

Since upgrading to Firefox 99.0.1 when I bookmark a web page into a specific folder, the URL does not appear when I open that folder. A restart of Firefox does not fix the issue.

But if I try to Bookmark the same page again, I am asked to edit it. So it must be in the folder but it is not visible! Help!

Asked by zeus2022 4 weeks ago

Answered by cor-el 3 weeks ago

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No window was opened, but window's name that closed still appear

Problems that I faced: 1. There is no firefox window opened, but "new staff train - google drive" window name still appear. Please see attachments. ( the "new staff train… (read more)

Problems that I faced: 1. There is no firefox window opened, but "new staff train - google drive" window name still appear. Please see attachments. ( the "new staff train" was a window that was closed long time ago) 2. Normally, when one minimises a window and clicks the firefox, the minimize window will pop up, but now it won't.

I did try to delete, uninstall and reinstall firefox, but the problem still exists. Please advise what I can do to solve this inconvenience. Currently, I'm using Firefox 89.0

Asked by sooying5966 11 months ago

Answered by sooying5966 10 months ago

  • Solved

Boot up issue

Can you put one of those hourglass "wait" symbols to show on the next update because I never know if Firefox has booted or not and if you hit it again, it corrupts the ne… (read more)

Can you put one of those hourglass "wait" symbols to show on the next update because I never know if Firefox has booted or not and if you hit it again, it corrupts the next boot and wastes a bunch of time.

Asked by fishn.jim2 5 months ago

Answered by FredMcD 5 months ago

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Account locked up and waiting for 24h didn't work

I met the same problem as https://support.mozilla.org/en-US/que.../1191123 I have read this https://support.mozilla.org/en-US/kb/forum-response-firefox-sync-verifica... I… (read more)

I met the same problem as https://support.mozilla.org/en-US/que.../1191123

I have read this https://support.mozilla.org/en-US/kb/forum-response-firefox-sync-verifica...

I have tried waiting for more than 24h, not working, and submitted a request at Bugzilla (maybe it's because I didn't write the request in the right way so I haven't got response yet).

I have some so many bookmarks in my firefox account and passwords in my lockwise account. Please help me out, my account email is xxxxxxxxxx@xx.xxx

(email address phone number removed by moderator; please do not post personal information on a public website)

Asked by 1319324245 1 year ago

Answered by 1319324245 1 year ago

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Suggestion (meta): Bug in navigation of this forum

Sorry if this is the wrong place to post, but I have a little suggestion about this forum. I love helping people and often browse the page https://support.mozilla.org/en-… (read more)

Sorry if this is the wrong place to post, but I have a little suggestion about this forum. I love helping people and often browse the page https://support.mozilla.org/en-US/questions/firefox?show=all&owner=mine to check if anyone has replied to discussions that I took part in. However, when I then click the link ## questions in the last 24 hours have no reply. Help solve them!, I am redirected to https://support.mozilla.org/en-US/questions/firefox?show=all&owner=mine&filter=recently-unanswered, which is always an empty list. Basically, the &owner=mine parameter is still present, but it should have been overriden by &owner=all. On mouse-over, I see that the link does include &owner=all but this does not seem forced as I still end up on a page where owner=mine.

While I think that this question is somewhat irrelevant to Firefox, contributors here should have experience with the site and therefore could help with meta issues.

Asked by Václav Trpišovský 1 year ago

Answered by jscher2000 - Support Volunteer 1 year ago