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  • Archived

Prevent Updating Again And Again And Again......

Hi I know I have asked this before, but it is still something I want to do. I want to prevent Firefox from automatically updating itself. I know there is a box for this i… (read more)

Hi I know I have asked this before, but it is still something I want to do. I want to prevent Firefox from automatically updating itself. I know there is a box for this in options but this doesn't prevent automatic updates: a known issue. I have tried all manner of about: config settings registry edits etc. but I still cannot prevent Firefox from updating. As Firefox apparently cannot update without removing all my settings addins etc. it becomes more and more like I am having to hold its hand each and every time. Gone are the days when software worked for you, now you have to sist back and continually waste time restoring settings and addins: but only if Firefox decides they remain of use, whether I want them or not. I then have to either start from scratch by manually reinstalling them, or find another as Firefox no longer lists them. I find this "we know better than you " attitude is unnacceptable. Does anyone else share my thoughts that software should do what the end user wants it to and not what the provider wants?

Asked by Les 2 years ago

Last reply by Les 2 years ago

  • Archived

Browser issue

I haven't been able to open a website (remnote.io ) on Firefox It is a blank white screen I cleared cache data and tried again, it didn't work The website worked on Chrom… (read more)

I haven't been able to open a website (remnote.io ) on Firefox It is a blank white screen I cleared cache data and tried again, it didn't work The website worked on Chromium, I was hoping to get it to work on Firefox, since all my add-ons etc. Are on it.

Asked by vibhunagrath 2 years ago

Last reply by vibhunagrath 2 years ago

  • Archived

Firefox Freeze on startup

Hello together, first: sorry for my bad english. I have the problem that my firefox crashes everytime i try to start it. I have to create a new profile with the "-profil… (read more)

Hello together, first: sorry for my bad english.

I have the problem that my firefox crashes everytime i try to start it. I have to create a new profile with the "-profilemanager". Then it will work for like 1 or 2 hours and then he crashs again. I also tried to reinstall it...,

Firefox does not save any crashreports or something. I also tryed the "clean up" function.

I'm desperate...,

My specs: Firefox Version 85 Windows 10 LTSC 2019

Asked by ngundlach 2 years ago

Last reply by ngundlach 1 year ago

  • Archived

Old history

Hi, This evening I rebooted my laptop and when I came to use Firefox again it decided to install the new version, wiping all my data in the process. Luckily, I had backed… (read more)

Hi,

This evening I rebooted my laptop and when I came to use Firefox again it decided to install the new version, wiping all my data in the process.

Luckily, I had backed up my bookmarks earlier in the day but unfortunately not my history.

Is there any way to get it back?

Asked by BP1992 2 years ago

Last reply by BP1992 1 year ago

  • Solved
  • Archived

Can't Access County Website. Get SSL not supported message.

Have always been able to access county dept. of public health website but now get the following message: SSL Not Supported Error 29 publichealth.lacounty.gov 2021-02-08 … (read more)

Have always been able to access county dept. of public health website but now get the following message:

SSL Not Supported Error 29 publichealth.lacounty.gov 2021-02-08 18:48:35 UTC

Am able to access website using IE and Chrome. Any suggestions about how to fix problem? Thanks.

Asked by mjo1971 1 year ago

Answered by cor-el 1 year ago

  • Solved
  • Archived

Streaming websites with Firefox 85

Ever since Firefox updated to version 85, I have been unable to stream anything. Netflix tells me I need to install Microsoft's Media Feature pack. Nope! I am running… (read more)

Ever since Firefox updated to version 85, I have been unable to stream anything. Netflix tells me I need to install Microsoft's Media Feature pack. Nope! I am running Windows 7 Home Premium (NOT the "N" version) so I have Windows Media Player installed already. I also cannot stream SiriusXM stations, Apple TV+, Spotify, CNN videos.....basically anything that involves streaming. YouTube videos still work however.

It's definitely a problem with the Firefox browser because all the above streaming sites work just fine under a different browser (Chrome). I have cleared the cache, I have started Firefox in Safe Mode, I have unchecked hardware acceleration.....NOTHING works!

Help please! I really don't want to refresh Firefox and lose all my settings.

Asked by Jane 1 year ago

Answered by Jane 1 year ago

  • Archived

Blank/White Page Issue

I've used Firefox for years on the same PC and one day Firefox just started only showing a white/blank screen in the browser page no matter what page I try to load. I've:… (read more)

I've used Firefox for years on the same PC and one day Firefox just started only showing a white/blank screen in the browser page no matter what page I try to load.

I've:

- scanned for malware - restarted in safemode - refreshed - cleared the cache - uninstalled and reinstalled

Nothing works. WHAT CAN I DO TO FIX IT???

Asked by ben20091 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

firefox clogs disk

Hello. Firefox quickly takes up all the space on the SSD. After about two days of work, there is no disk space left. Closing the browser helps, but it's not comfortable. … (read more)

Hello. Firefox quickly takes up all the space on the SSD. After about two days of work, there is no disk space left. Closing the browser helps, but it's not comfortable. Windows 10 system.

Asked by vasiliev.andrey2020 2 years ago

Last reply by spdgnzls 1 year ago

  • Archived

Compatibility change

My Firefox browser seems to have reset itself to Windows 8 compatibility. I have Windows 10, 64-bit. Firefox will not open full screen, but opens a tiny, narrow window at… (read more)

My Firefox browser seems to have reset itself to Windows 8 compatibility. I have Windows 10, 64-bit. Firefox will not open full screen, but opens a tiny, narrow window at the bottom of the screen which I have to use task manager to close. I remember one of the automatic updates coming through a few days ago.

Can I do anything other than uninstalling and a new install? I'd like to keep my favorites list, etc. I am at the extent of my computer skills with this.

Asked by fzharris 1 year ago

Last reply by cor-el 1 year ago

  • Solved
  • Archived

Webpages do not load nor does the option menu

Firefox opens with a blank page and does not load any websites. The options menu does not come up either. Other browsers work fine. Tried troubleshooting by restarting,… (read more)

Firefox opens with a blank page and does not load any websites. The options menu does not come up either.

Other browsers work fine. Tried troubleshooting by restarting, refreshing, reinstalling, restarting in safe mode, scanning for malware.

Asked by vvarkey75 2 years ago

Answered by vvarkey75 2 years ago

  • Archived

Firefox take a long time to load!

Hello, Firefox takes more than 30 seconds to load. Thunderbird is also slow. I've had this problem before at the end of last year. After a while it got better. But now I … (read more)

Hello, Firefox takes more than 30 seconds to load. Thunderbird is also slow. I've had this problem before at the end of last year. After a while it got better. But now I have to wait again. I scanned windows with various anti-virus and anti-malware programs. I have absolutely nothing. I only use Microsoft anti-virus. I have run many repair options on the net. I have also uninstalled and reinstalled Firefox. This long wait to load before I can use the software is really irritating. Internet Explorer starts within 3 to 5 seconds including the display of the first page. Best regards Otto Haldi

Asked by Otto 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

Firefox crashing constantly and incredibly unstable

Firefox is crashing almost immediately after loading a page. Sometimes it crashes while loading the page, sometimes I can scroll down or click a link, and then it crashes… (read more)

Firefox is crashing almost immediately after loading a page. Sometimes it crashes while loading the page, sometimes I can scroll down or click a link, and then it crashes. Biggest issues are on Reddit. I'm able to browse the Firefox support pages with minimal issues (although it has crashed once or twice).

Crash happens in Safe Mode. (I'm in safe mode right now and it just crashed) I did a FULL clean install about a week ago. (actually did it twice just to be sure)

Not sure what info you need in order to help, but here is some of the crash report from the latest one today.

Signature servo_arc::Arc<T>::drop_slow<T> | servo_arc::Arc<T>::drop_slow<T> | mozilla::dom::Element::UnbindFromTree More Reports Search UUID 2a1bc85b-67b2-4dd4-a669-82da60210119 Date Processed 2021-01-19 18:12:21 UTC Uptime 19 seconds Install Age 845,692 seconds since version was first installed (1 week, 2 days and 18 hours) Install Time 2021-01-08 20:07:45 Product Firefox Release Channel release Version 84.0.2 Build ID 20210105180113 (2021-01-05) Buildhub data OS Windows 10 OS Version 10.0.19042 Build Architecture amd64 CPU Info family 6 model 158 stepping 10 CPU Count 12 Adapter Vendor ID

Intel Corporation (0x8086)

Adapter Device ID

UHD Graphics 630 (Mobile) (0x3e9b)

Startup Crash

False

Process Type content Crash Reason EXCEPTION_ACCESS_VIOLATION_READ Crash Address 0xffffffffffffffff Total Virtual Memory 140,737,488,224,256 bytes (140.74 TB) Available Virtual Memory 138,530,992,422,912 bytes (138.53 TB) Available Page File 7,993,192,448 bytes (7.99 GB) Available Physical Memory 4,360,728,576 bytes (4.36 GB) System Memory Use Percentage 48 EMCheckCompatibility

False

App Notes

FP(D00-L1100-W00001000-T000) Has dual GPUs. GPU #2: AdapterVendorID2: 0x10de, AdapterDeviceID2: 0x1c8d, AdapterSubsysID2: 12191462, AdapterDriverVersion2: 26.21.14.3086DWrite? DWrite+ WR? WR- OMTP? OMTP+4

Processor Notes

processor_ip-172-31-18-68_us-west-2_compute_internal_7; ProcessorPipeline; non-integer value of "SecondsSinceLastCrash"

Asked by elliotlandes 2 years ago

Last reply by elliotlandes 1 year ago

  • Archived

Bookmarks

For well over a year, I have had this problem: Many times when I selected a bookmark, nothing happens. It does not go to the bookmarked site. I have tried the following … (read more)

For well over a year, I have had this problem: Many times when I selected a bookmark, nothing happens. It does not go to the bookmarked site. I have tried the following things: 1. Start FF in safe mode. 2. changed OS from Windows 7 to Windows 10. 3. Made sure my OS and browser were up to date. 4. Tried different Antivirus programs.

Can anyone help me with this?

Thank you so much!

Asked by sean.ayers 2 years ago

Last reply by cor-el 1 year ago

  • Archived

White banner complety covers my menu bar and the only way to fix it is to reboot

A white bar completely covers the top of the browser. It is if the menu bar has disappeared. If I try and click where the menu bar should be I click right through the win… (read more)

A white bar completely covers the top of the browser. It is if the menu bar has disappeared. If I try and click where the menu bar should be I click right through the window to the other open applications below.

This has happened a few times and the only way to remedy it is to reboot the machine.

Image attached.

Any idea what is happening?

I am running firefox on windows 10 Version 84.0.2 (64-bit) (latest available)

Asked by mikejstevens 2 years ago

Last reply by FredMcD 1 year ago

  • Solved
  • Archived

Firefox 86 crashes in Debian Buster x86_64

After updating to Firefox 86 it always crashes at launch: ExceptionHandler::GenerateDump cloned child 14439 ExceptionHandler::SendContinueSignalToChild sent continue sign… (read more)

After updating to Firefox 86 it always crashes at launch:

ExceptionHandler::GenerateDump cloned child 14439 ExceptionHandler::SendContinueSignalToChild sent continue signal to child ExceptionHandler::WaitForContinueSignal waiting for continue signal...

And Crash Report dialog appears. This is the "Details" dialog content:

AdapterDeviceID: 0x0126 AdapterDriverVendor: mesa/i965 AdapterDriverVersion: 18.3.6.0 AdapterVendorID: 0x8086 AvailablePageFile: 0 AvailablePhysicalMemory: 127062016 AvailableSwapMemory: 4183494656 AvailableVirtualMemory: 2200952832 BuildID: 20210222142601 CrashTime: 1614250267 DesktopEnvironment: unknown EMCheckCompatibility: true FramePoisonBase: 9223372036600930304 FramePoisonSize: 4096 InstallTime: 1614249624 IsWayland: 0 IsWaylandDRM: 0 MozCrashReason: OOB Notes: Debian GNU/Linux 10 (buster)FP(D00-L1000-W00000000-T000) WR? WR- OMTP? OMTP- ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SafeMode: 1 SecondsSinceLastCrash: 641 StartupCrash: 1 StartupTime: 1614250265 ThreadIdNameMapping: 14784:"IPC I/O Parent",14785:"Timer",14786:"Netlink Monitor",14787:"Socket Thread",14788:"Permission",14793:"JS Watchdog",14794:"JS Helper",14795:"JS Helper",14796:"JS Helper",14797:"JS Helper",14799:"Cache2 I/O",14800:"Cookie",14802:"DOM Worker",14803:"IPDL Background",14807:"BackgroundThreadPool #2",14808:"QuotaManager IO",14809:"IndexedDB #1",14811:"StreamTrans #5",14815:"StreamTrans #9",14817:"StreamTrans #11",14819:"StreamTrans #13",14821:"StreamTrans #15",14822:"Worker Launcher",14823:"SoftwareVsyncThread",14824:"Compositor", Throttleable: 1 TotalPageFile: 8249114624 TotalPhysicalMemory: 4046426112 UptimeTS: 1.8864044 Vendor: Mozilla Version: 86.0

Safe mode also crashes. Headless mode is the only way I found to make it not to crash.


Thanks in advance!!

Asked by ociu 1 year ago

Answered by ociu 1 year ago

  • Archived

After an Update I get white screens only

I did an Update to Firefox 86 and the Webbrowser crashed. Since then I'm not able to open any page. I reinstalled several times including deleting all folders and all rec… (read more)

I did an Update to Firefox 86 and the Webbrowser crashed. Since then I'm not able to open any page. I reinstalled several times including deleting all folders and all records in Regestry I found. All what I can find is the following: Starter Process is deactivated after error. All details out of Error Report see in Troubleshooting Information

Asked by kar16 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

Firefox 86 Crash On Startup

I'm currently running Ubuntu 20.04 although this problem began yesterday while I used Ubuntu 18.04. Simply put, I went to sleep on February 26 and on February 27 when I t… (read more)

I'm currently running Ubuntu 20.04 although this problem began yesterday while I used Ubuntu 18.04. Simply put, I went to sleep on February 26 and on February 27 when I tried to start up firefox I only get the crash reporter. I am able to run 78.8.0esr thankfully, however I would greatly prefer to use the latest version of the browser. I can think of nothing I did between shutting down my browser on the 26 and waking up the next morning. Firefox will not start up in safe mode. I clean install from the snap store or ubuntu repositories has done nothing.

Below is my crash ID and i've attached all the details the crash reporter gives me.

Crash ID: bp-2e4e360d-605b-4fa6-9cdf-17eb90210227

Asked by jyevoli01 1 year ago

Last reply by cor-el 1 year ago