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  • Archived

Firefox install

Tried to download and install the Firefox browser, 64 bit. While processing, said "cannot continue, cannot find VCRUNTIME140_1.dll. I know that I did remove the Visual C … (read more)

Tried to download and install the Firefox browser, 64 bit. While processing, said "cannot continue, cannot find VCRUNTIME140_1.dll. I know that I did remove the Visual C re-distributable file or from the windows system but have been trying to re-install. Downloaded and executed visual c, to no effect, did not re-install the driver or whatever Firefox is looking for during the install. At a total loss on how to re-instate the VCRUNTIME140_1.DLL so that I can use Firefox, HELP!!! P.S. the help provided on-line tells one how to re-install the driver but so "poluted" with other programs wanting you to download their programs that impossible to find the correct tools to use. Anyway, your help will be appreciated. I do like Firefox and have been enticed to use Microsoft Ecge but do not want to if I can help!

Asked by sid_kraft 2 years ago

Last reply by FredMcD 1 year ago

  • Archived

Password reset question

Is it true that resetting password will result In losing history and bookmarks? Ive used for years on laptop which just died. Trying to install on iPad and it doesn’t lik… (read more)

Is it true that resetting password will result In losing history and bookmarks?

Ive used for years on laptop which just died. Trying to install on iPad and it doesn’t like my password. The reset page says I might lose hx, bookmarks as well as saved passwords. Noooooo!!  If this is really going to happen, is there any way to work around it?  

Thx

Asked by charlotte.giese 1 year ago

Last reply by cor-el 1 year ago

  • Archived

incorrect checksums of downloaded Firefox

Every time I download a new release of Firefox (win64 german), I check the downloaded file at virustotal and check the hashes published under http://releases.mozilla.org/… (read more)

Every time I download a new release of Firefox (win64 german), I check the downloaded file at virustotal and check the hashes published under http://releases.mozilla.org/pub/firefox/releases/<Version>, e.g. http://releases.mozilla.org/pub/firefox/releases/78.0.1/SHA256SUMS Up until release 77.0 the hashes matched but for 77.0.1 and also the current release 78.0.1 the hashes do not match, neither SHA256 nor SHA512. For "win64/de/Firefox Setup 78.0.1.exe" the SHA256 hash should be 56cff68e3f0cb76a6404d675f7e1bacc40ebaba7bbb5cadcb4950378656ab0a6 but the calculated hash is 8e69755f257aba44b6bbe5079e17f3bff8b62ddc27de9e1c479686e9ad871dfb When checking at virustotal, the file is recognized as scanned before and the displayed hash is the one I calculated, so at least my downloaded file is equal to the file other persons downloaded. Could it be that since v77.0.1 the published hashes are incorrect?

Asked by juergen.renner1 1 year ago

Last reply by cor-el 1 year ago

  • Archived

offer from mozilla

Hello, is this offer from Mozialla? https://www.mozilla.org/de/firefox/78.0.1/whatsnew/all/?oldversion=77.0.1&v=5 and then a message with a phone number comes to the… (read more)

Hello,

is this offer from Mozialla?

https://www.mozilla.org/de/firefox/78.0.1/whatsnew/all/?oldversion=77.0.1&v=5

and then a message with a phone number comes to the handy

my english knowledgeis not so good, if somebod could answer in german. if not I try to understand.

Asked by Madlen 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Downloading files and programs.

Every time I download something whether its a program or file, Firefox would completely freeze for a few seconds and then go back to normal and resume the download. I fin… (read more)

Every time I download something whether its a program or file, Firefox would completely freeze for a few seconds and then go back to normal and resume the download. I find it very irritating, especially when I am trying to do something else on a different tab whether its working on school work or just watching a video. Is there a fix for this or will this be fixed in an upcoming update?

Asked by razerhoff 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

I have been trying for a long time to open my hotmail with this browser. I'm tyred ! I only can do with chrome. Trying also to update your browse , no way! I like this browse. Please help me

I have been trying to login in my hotmail.com and only can do it with chrome. when I enter any shopping page the links don't work. I really like firefox but I'm tired o… (read more)

I have been trying to login in my hotmail.com and only can do it with chrome. when I enter any shopping page the links don't work. I really like firefox but I'm tired of trying. I am trying to update the browse, it doesn't work ! It seems to me that the mozilla browse i being blocked. thank you for being so good !

Asked by arelisgalavis9 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Firefox Reverts Back to Old Version

We rec'd errors that we were using an older version of Firefox. We updated it and then overnight it reverts back to the older version. We have uninstalled the old versi… (read more)

We rec'd errors that we were using an older version of Firefox. We updated it and then overnight it reverts back to the older version. We have uninstalled the old version, restarted the computer, reinstalled the new version, etc, with no luck.

Asked by ronmurtaugh 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago

  • Archived

Passwords Saved on a Firefox Browser that had to be deleted and now I can't find the saved passwords on the newly installed Firefox browser

I had to reinstall my Firefox web browser because of the XPCom error I kept receiving. For one of my jobs that I work remotely, I had my information saved on my old Firef… (read more)

I had to reinstall my Firefox web browser because of the XPCom error I kept receiving. For one of my jobs that I work remotely, I had my information saved on my old Firefox web browser. Now that I had to reinstall the web browser, my information is lost and I do not know how to retrieve. My question is, once a password is saved, you guys on the backend have the ability to retrieve it? Please let me know as this would be greatly helpful for my job.

edit: removed personal information for your protection. please note that we cannot offer support via telephone, so please continue in the forum. thanks for your understanding! (philipp)

Asked by dannyhyppolite 1 year ago

Last reply by gild 1 year ago

  • Archived

Missing Pictures

I downloaded the new improved Firefox and all my pictures posted this year are gone. I asked Mozilla for help and of course like I thought an effing robot must have answe… (read more)

I downloaded the new improved Firefox and all my pictures posted this year are gone. I asked Mozilla for help and of course like I thought an effing robot must have answered me. This is because Mozilla washed their hands of the problem and the robot (obviously uneducated) gave me a song and dance about how this is MY fault and Mozilla is completely blameless. Mozilla is using the old operator error routine we hear so often when a company can’t be bothered to help a customer. Now I am faced with $50 an hour to have a TRUSTED computer repair person to sort this out. Don’t ever ask Mozilla for help, their uneducated robot will just say it’s your problem. Perhaps I should have just stayed with Google Chrome, at least they tried to give an intelligent answer and not give up on their customer and blame the customer for the problem. I think this is on page 35 of the Mozilla customer service manual. When you don’t know the answer just blame the user and move on to a simpler question. An uneducated answer is better than no answer at all. Let the user pay someone to fix the problem caused by Mozilla. Good luck if you ask them anything, best not to waste your time and go to someone private or a grade 9 student that knows more about Mozilla and computers than Mozilla itself does.

Asked by rodger_mckibbon 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Firefox with adobe flash player

Hi Team, As a concern,we want to enquire that since our company has its own product which uses Flash technology but its been known now that firefox will not suppport adob… (read more)

Hi Team,

As a concern,we want to enquire that since our company has its own product which uses Flash technology but its been known now that firefox will not suppport adobe flash player after 2020. So if we save and continue to use an oder version of firefox(with autoupdate off),will it allow to continue usage of Adobe Flash Player after 2020? Please confirm the same or any other workaround so that adobe flash player can be used within firefox after 2020 as well.

Thanks

Asked by seemapruthi24 2 years ago

Last reply by Danny Colin 1 year ago