Firefox Support Forum

I am lost. The articles in Mozilla Support explaining how to backup and migrate my current account , after reading them, just gave me a headache. Can someone explain (in plain english) please, how I can save my passwords, bookmarks and cookies that Firefox has associated with my 8 year old Win 10 Pro desktop so I can transfer that data to a new Win 11 Pro desktop. Any and all suggestions will greatly be appreciated. Firefox and I have been running together since 2004! Thank you, The Old Guy

Every few days, Firefox makes me log back in again to my account and "create" a new profile version - the message I get is that I have launched an older version, and can only EXIT or CREATE NEW PROFILE. The problem is when I have to do this, I lose all the pinned tabs I had open, also I have to log into Gmail each time and generally set the profile up again. I can then access my bookmarks and containers but not the tabs I had open.

Is there a way to stop Firefox from forcing me to relaunch my profile each time? Its frustrating to lose the pinned data and have to log back into my Firefox profile, then Gmail, then try to figure out where I was at last. Note, the pinned tabs are not things I need to bookmark but rather a running list of tasks/things I need to complete - and unfortunately I don't know when I will be forced to launch a new profile but don't want to create a bookmark each time for temporary tabs... for example, last night I was just in the middle of planning a trip so had a few tabs open to come back to, but when I logged into my laptop this morning, I was forced to create a new profile and have lost these tabs I had pinned.

Dear Sir

I have been using Firefox for a long time certainly all this century, I regret to say that you have done something to the system such that I am unable to get into online banking and on some sites I get a message something to do with a frame whatever that is. I regret to say that i have been forced to make Edge my default browser When you have cured the problem please advise and I will revert to making Firefox my default. Many thanks Graham Blackburn

I was in italy when I first created my firefox account and by default it choose italian as language. All of my search results are in italian even though in browser settings I choose English as preffered language. Now I discovered that actually my firefox profile is in italian that's why I see results in italian. In the profile settings (https://accounts.firefox.com/settings), there is no option to change the language. Please help.

I have downloaded Firefox 113.0.1 for Windows x64 but the file seems to be corrupt. When I check the installation file with 7Zip Test Archive appeared a Warning Message due to a Checksum error. All others versions of Firefox downloaded can be checked correctly by 7Zip, but this installation file show an error message that I never have received. Is there a problem with the file? Thanks

bold textOriginal account setup email no longer exist can't get verifiction code to log in can't transfer any firefox info to new phone can't log in to change email

Need some help with Firefox crashing. System: Windows 8.1 64 Bit instilled on a Samsung SSD, 24 GB free space, 24 Gigs RAM, Firefox installed on conventional HDD (G:\) drive, 1.03 TB free space. This has been the standing configuration for many years, working with no problems.

Problems began with FF update 111.0. Any attempt to download files (.jpg or .pdf) would cause the “save” button to freeze, and after a seconds FF would crash. If an attempt was made to change a setting FF would again crash so quickly it was impossible to attempt any changes. Oddly enough, FF update 111.0.1 fixed the issue (or so I thought) and things returned to normal. I assumed whatever caused the problem had been fixed.

Unfortunately, every update beyond 111.0.1 reverts back to the same freezing and crashing behavior. I have attempted the following with all updates above 111.0.1 in an effort to correct the issue. So far nothing has worked. BTW, Brave and Chrome work just fine.

Cleared out all cache and cookies. Changed download folder Opening in safe (trouble shooting) mode Clean install(s) Disabled hardware acceleration. Putting the entire program on C:\ drive (apparently the newer FF installer does not allow custom installations any more). Checked and updated all drivers

Currently I have disabled automatic updates as none of them have the same freeze/crash issue. I am out of ideas and would certainly be glad to get any advice. At this point Brave is going to be my new default browser. Yes, I know 8.1 is no longer supported but I am not in a position to replace this PC at the moment.

I am using Version 113.0.2 (64-bit) and trying to access a home camera system, mydlink.com. When I go to log in there, it tells me "You are using an unsupported browse.....We recommend you use Firefox 12-51/52 ESR on Windows" Can I get this version? What options do I have? Thanks, Ed Corcoran

I received a message from Fire Fox that I should update. Now I have 2 Fire Fox icons and I need to know how to determine which one to delete. Then I need to know how to transfer my favorites and history to the one I keep. They both show favorites and history. I'm a rookie at this so if you can explain step by step it would help, thanks.

About a week ago I started having trouble downloading large high resolution photo files. I have been downloading these files for work for over a year and they have always load very quick. I would click on the file and the entire photo file would be there instantly. However, for the past week these file do not download or download very slowly. I have checked internet speed, which is 310. I can also switch browsers and have no problem downloading the same files. So its not my computer and it not the internet, so something has changed with Firefox. Can you help?? I have used Firefox for over 20 years and don't want to change browsers, but I have to work and this downloading is a problem.

I recently installed Firefox on my new laptop. During install I recall seeing a pop up for McAfee. I think I clicked that I didn't want it. After using Firefox for a little while, a McAfee pop up appeared about being on a dangerous site. (This is one that I have been on numerous times before and my preferred virus protection has not had an issue with it.) Does Firefox automatically install McAfee even when we don't want it? I searched through my apps and found a McAfee Webmaster app and uninstalled it. I have inadvertently had McAfee added on other computers and have had nothing but problems with it. If Firefox wants to associate itself with McAfee, I am having my doubts about what else is being added to my computer. Should I be concerned?

Earlier today (well, it's yesterday now) Firefox was updated to 116 and since then it won't download any images or other files from anywhere. I've set a default download directory and when I click "Save image as...", that image should appear in the preset directory but it doesn't. I have two extensions for downloading images and they work just fine, only the default function of firefox doesn't work. Here's a short video showing the problem:

https://www.youtube.com/watch?v=EUr45Jzv-Ko

I tried downgrading Firefox to 115.0.3 but that didn't fix the problem and I'm out of ideas how to fix it. I'm 100% sure it's a firefox problem bc I tried saving images with Opera and Chromium and there was not a single problem with that task in either of these browsers.

Firefox code ought to be able to import data from an old Seamonkey or Firefox profile as well as data from other browsers such as Microsoft products. My Seamonkey profile isn't even old. I'm using the version compiled about a year ago because the two more recent ones crashed occasionally.

There presently doesn't seem to be any code in Firefox to import data. Supposedly there used to be. It's still needed or very desirable.

I don't have a question because it's pretty clearly not there. It's something for you to fix.

After repeated falures to launch Firefox on my Windows 10 PC, I tried refreshing from uninstall process then several attempts to uninstall completely and downloading and installing again. After four attempts, all failures. I still cannot get an installation that works. No error message, nothing. Launching from taskbar icon or Start Menu all failures. Now uninstalled but would like to be able to use Firefox again. System is an HP SFF with i7 processor, Windows 10 Pro 64-bit Version: 19045.3324, and 32 GB RAM.

Hi I updated Firefox and now everything is gone. History Dave bookmarks and paid downloaded programs all gone. I tried everything to recover but nothing

Please help

When I try to open or hyperlink to smithsonianassociates.org I get an error message that says, "the requested url was rejected. Please consult your administrator."