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Cant sync

Hi, My computer died and I can't access it. I tried to sync firefox but it wont let me as I did not have my original password. All of my personal medical links and bill… (read more)

Hi, My computer died and I can't access it. I tried to sync firefox but it wont let me as I did not have my original password. All of my personal medical links and billing links are bookmarked there. Is there any hope to get it to sync?

Asked by laurie251 1 month ago

Last reply by cor-el 1 month ago

change request: change wording / tell people they can switch off background updates

Hi, it seems to me that there are quite a few questions in the forum about the backgound update process. It has bugged me for a long time that my Firefox would every now… (read more)

Hi,

it seems to me that there are quite a few questions in the forum about the backgound update process. It has bugged me for a long time that my Firefox would every now and then just refuse to open a new page and force me to restart.

Only now did I learn that this changes when de-selecting the (recommended) "automatically install updates" option. The wording used does not make clear that automatically installing updates sometimes renders Firefox inoperable until a restart. I would love to see at least a "learn more" link there? I chose "automatically" but then was cursing every time Firefox refused to open a new page in the middle of my work. Then I failed to connect this to the choice I had made weeks or months back.

install and migration/Update Firefox to the latest release https://support.mozilla.org/en-US/kb/update-firefox-latest-release suggests that on Windows there is a way to have automatic updates without forcing a restart in the middle of the workflow? I assume this is through some little helper process, which perhaps is not popular on MacOS.

But: would it not be possible to at least point to these options from the message that says that Firefox needs to restart so people know they have a choice? Even better would be to have a "not now" button but I realize there might be technical reasons why we cannot have that.

Asked by Alex Voss 5 months ago

Last reply by cor-el 5 months ago

attempting to upgrade

I know my password is " [edited from public] " but you keep saying it's wrong! Why? It has always been that! Please, I am trying to update Firefox as per your directions!… (read more)

I know my password is " [edited from public] " but you keep saying it's wrong! Why? It has always been that! Please, I am trying to update Firefox as per your directions!

Asked by rogersunbeam66 1 month ago

Last reply by James 1 month ago

Installation issue

Hi Support team, I just got a new laptop and having issues installing FF. I have tried multiple variants of the installer on your site 32 bit 64 bit , msi... Attached is… (read more)

Hi Support team,

I just got a new laptop and having issues installing FF. I have tried multiple variants of the installer on your site 32 bit 64 bit , msi... Attached is the error message. Thanks

Asked by Andrew.Chee 1 month ago

Last reply by jonzn4SUSE 1 month ago

Mozilla Firefox

How on earth do I update my Mozilla Firefox, I cannot play my Apple TV or Amazon Prime, which I am paying for, until I update it! I have tried really hard but am 78 and i… (read more)

How on earth do I update my Mozilla Firefox, I cannot play my Apple TV or Amazon Prime, which I am paying for, until I update it! I have tried really hard but am 78 and it's not happening!

Asked by joanniegilbert1 2 weeks ago

Last reply by jscher2000 - Support Volunteer 2 weeks ago

Problems with Firefox installation

I had posted my question yesterday and received a response from jscher2000. I sent a reply to the response by email a short while ago, but I wasn't sure it went through. … (read more)

I had posted my question yesterday and received a response from jscher2000. I sent a reply to the response by email a short while ago, but I wasn't sure it went through. Therefore, at the possible expense of having you receive the reply twice, I have recopied it here:

Thank you for trying to help me download Firefox onto my computer. As per your advice, I first tried shutting down and restarting my computer. That did not work. Then I went onto the link you sent me: https://www. mozilla,org/en-US/firefox/all/#product-desktop-release . The installation began, but only got up to around 80 - 90%. It stopped at the point where it said Execute: "C:|Program Files\Mozilla Firefox\default-browser-agent.exe" register-task 308046B... (It looks like there might be some more letters and/or numbers after the "B", but I can't see what they are.) I waited a few more hours to see if the installation would continue, but it did not. I then went back to try downloading Firefox in the regular way. First I got a message, "Now installing. Firefox will be ready in just a few moments." Again, installation proceeded to around 80 - 90 %, and then I got a message, "Hmmm. For some reason, we could not install Firefox. Choose OK to start over." Starting over didn't help. I got the same message. Any further help or advice that you can give me would be greatly appreciated. drzee1946 email: [removed from public support forum]

Asked by drzee1946 1 month ago

Last reply by James 1 month ago

Custom install option for Firefox

The link discussing this on your website shows a different installation program than what I see when trying to install Firefox. (Image from your website below.) In my cas… (read more)

The link discussing this on your website shows a different installation program than what I see when trying to install Firefox. (Image from your website below.) In my case, I am not presented with this screen nor the option to choose my own destination (D:\Program Files\).

Help, and thank you!

Mike

Asked by mike.taggart 2 months ago

Last reply by James 2 months ago

Firefox has garbled GUI font

Firefox on MacOS, today upgraded to the latest version and GUI font is completely unreadable, looks like some kind of arabic font. I deleted, reinstalled older version (w… (read more)

Firefox on MacOS, today upgraded to the latest version and GUI font is completely unreadable, looks like some kind of arabic font. I deleted, reinstalled older version (which is OK) and automatic upgrade crated unreadable GUI again. SOmehow GUI font in latest release is screwed up. We pages render OK. But I am unable to change any settings as I cannot read anything. this is MacOS 13.6.3 on M1 mac. I have US version of MacOS with standard font setup, nothing special or unique. May be one thing, I have installed US English and also Czech language. But US is default. No other app seems to have issues.

Asked by Jan Ilavsky 3 months ago

Last reply by cor-el 3 months ago

Firefox browser

Since Firefox updated? a week ago we have lost our browser and can not install a new setup. The cursor freezes before we can finish the new install. Any ideas for what … (read more)

Since Firefox updated? a week ago we have lost our browser and can not install a new setup. The cursor freezes before we can finish the new install. Any ideas for what to do? We did like Firefox before they fixed? it and we lost use. Thank You.

Asked by debiggar 1 month ago

Last reply by cor-el 1 month ago

Have new Mac Mini computer with Sonoma 14.3.1 with Rosetta

I'm trying to install & use Firefox as my browser of choice on this new computer. Using the migration assistant, Firefox seemed to transfer to the new computer with … (read more)

I'm trying to install & use Firefox as my browser of choice on this new computer. Using the migration assistant, Firefox seemed to transfer to the new computer with no problem, except that it did not work. Neither does, apparently a new installation directly on the Mac Mini. Any suggestions? I do prefer to remain with the new operating system if possible

Thanks,


Wes Sokolosky

Asked by wessokolosky 1 month ago

Last reply by cor-el 1 month ago

downloading/installing Firefox

I have been using Firefox for quite some time. Suddenly it stopped working on my computer, I tried uninstalling and reinstalling, but I keep getting a message that there … (read more)

I have been using Firefox for quite some time. Suddenly it stopped working on my computer, I tried uninstalling and reinstalling, but I keep getting a message that there is a problem with the download and installation. Can anyone help? Let me know if you need any further information. Thank you in advance.

Asked by drzee1946 1 month ago

Last reply by dr-z 1 month ago

My email address has to change as Internode has closed down

Craig Davies is my name and I live in Adelaide Australia. 10 Days ago I received advice that my email address is closing in a week so I have had to get a new email addres… (read more)

Craig Davies is my name and I live in Adelaide Australia. 10 Days ago I received advice that my email address is closing in a week so I have had to get a new email address. I can't work out how to change my email address and password in your records. My new email address is [edited] @gmail.com My old email address was [edited] @internode.on.net. Can someone please advise me how I notify firefox of this change

Asked by daviescj 3 months ago

Last reply by James 3 months ago