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trouble installing firefox on my computer

Hi jscher2000, I want to thank you for your advice concerning a problem I had downloading Firefox to my Windows 10 laptop. I tried to follow your advice but was not succe… (read more)

Hi jscher2000, I want to thank you for your advice concerning a problem I had downloading Firefox to my Windows 10 laptop. I tried to follow your advice but was not successful. In the end, I googled "what if Firefox doesn't install". It took me to a website, https://www.makeuseof.com/fix-firefox-not-installing-windows , which took me to an article entitled "8 Fixes to Try if Firefox Won't Install on Windows". I tried #1 and #2 without success. #3, Temporarily Disable Your Antivirus Software, worked. Firefox is up and running. Feel free to share this with anyone who has a similar problem. No guarantee that it will work, but its worth a try. Again, thank you. drzee1946

Asked by dr-z 1 month ago

Last reply by Terasacucarti 1 month ago

Firefox browser to Mozilla Firefox my att.net login account was deleted

My att.net account was deleted when I created Mozilla account. Can you please tell me how to fix this issue? Thank you, Mary B Bowen … (read more)

My att.net account was deleted when I created Mozilla account. Can you please tell me how to fix this issue? Thank you, Mary B Bowen

Asked by Mary 5 months ago

Last reply by cor-el 5 months ago

I cannot launch Firefox whatsoever

I have been desperately trying to get off Chrome and onto Firefox and I simply cannot. Over the past month I have tried at least a dozen times to install Firefox and migr… (read more)

I have been desperately trying to get off Chrome and onto Firefox and I simply cannot. Over the past month I have tried at least a dozen times to install Firefox and migrate, to absolutely no avail whatsoever. Any time I "launch" Firefox, I simply get a flicker of a black (or sometimes white) window, and then nothing. Firefox immediately disappears off the taskbar after a mere flicker. It doesn't even show up in task manager during this process. The browser absolutely refuses to launch, period. I have tried uninstalling Chrome. I have tried reinstalling Firefox. I have tried restarting my PC. I have tried updating Windows. I have tried booting Firefox in Safe Mode. I have tried running Firefox as Administrator. There is no error message. There is no bug report. There is no Windows alert. I have scanned the PC for malware at least five times, it's completely clean. I've tried "refreshing" Firefox in the uninstall menu. I've looked through every existing support article known to man at least five times over. I've tried checking my antivirus software, and I've tried checking for files that can reportedly keep the browser from running, none of which I have on the PC. I have tried simply launching the damn browser more times than I can count. The result never changes or deviates from Firefox simply flickering for a nanosecond before crashing. Please help me find a way to just launch the browser.

Asked by Munching Banana 5 months ago

Last reply by zeroknight 5 months ago

Xpcom error

I've deleted and reload Firefox several times in an attempt to resolve this issue as suggested in response to the various users with the same problem. I'm running Window… (read more)

I've deleted and reload Firefox several times in an attempt to resolve this issue as suggested in response to the various users with the same problem. I'm running Windows 11 Pro 22H2 I've tried it with and without my security programs running. Unless you've got something else to try, I'll have to switch to a different browser.

Asked by Steve Matuszak 5 months ago

Last reply by cor-el 5 months ago

Running firefox now populates my Windows desktop with firefox operating files. Help!

I am a very long user of Firefox but absolutely hate the migration to an upgraded PC. I was trying to backup my firefox settings/profile to save passwords, bookmarks, etc… (read more)

I am a very long user of Firefox but absolutely hate the migration to an upgraded PC. I was trying to backup my firefox settings/profile to save passwords, bookmarks, etc. When I went through the process of creating the profile, it reset my Firefox settings altogether and now populates my Windows desktop with firefox folders and files (folders like cache2, minidump, startupCache). If I delete the files, once I rerun Firefox, they come back. How do I revert to the typical setup where those files are held in the User area or otherwise? As it stands, Firefox is totally unusable.

Many thanks to anyone who can help.

Asked by dvlewis 5 months ago

Last reply by cor-el 5 months ago

Automatic updates

With automatic updates, does Firefox actually notice when the computer's operating system no longer meets the system requirements? Will the update still be carried out, e… (read more)

With automatic updates, does Firefox actually notice when the computer's operating system no longer meets the system requirements? Will the update still be carried out, even though this could lead to problems with use, or will Firefox stop the updates automatically?

Asked by Zeno Bit 5 months ago

Last reply by cor-el 5 months ago

Firefox updater requires admin permission to run

When I start FF I get a Windows popup requiring an admin username and pw to run Firefox Updater. I'm in a corporate environment and users don't have admin rights (which i… (read more)

When I start FF I get a Windows popup requiring an admin username and pw to run Firefox Updater. I'm in a corporate environment and users don't have admin rights (which is standard for any company doing reasonable security). I checked the properties on firefox.exe and updater.exe and neither requires admin or is set to run in compatibility mode. Chrome and Edge update without an admin requirement.

Asked by mitch28 5 months ago

Last reply by zeroknight 5 months ago

your update does not work. cannot bring up firefox. error - platform version 118.0.2 is not compatable with minversion > '18.0.2' ? ?

your system asked to do update. I said 'OK' downloaded and hung system with error message - Platform version '18.0.2' NOT compatable with minversion > = 118.0.1 or ma… (read more)

your system asked to do update. I said 'OK' downloaded and hung system with error message - Platform version '18.0.2' NOT compatable with minversion > = 118.0.1 or maxversion<= 118.0.1 . my firefox is dead. cannot recover. ? ? Please reply

Asked by bobtomas357 5 months ago

Last reply by cor-el 5 months ago