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'Import from a File' button in the Passwords tab does not work

I have my saved login and password details from another browser in a CSV and would like to import them to Firefox. I initially did not have the 'Import from a File' optio… (read more)

I have my saved login and password details from another browser in a CSV and would like to import them to Firefox. I initially did not have the 'Import from a File' option in the drop down menu of the Logins and Passwords tab. After following a guide that instructed to set signon.management.page.fileImport.enabled to true in the about:config page, the option appeared. However, the said option is unresponsive to any clicks. The drop down menu simply closes once the option is selected, without any other reaction.

I'm not sure if this is a related problem but I am also unable to use the Import Wizard that appears on performing Alt+F and choosing 'Import From Another Browser...' The Import Wizard window only appears with a message that says "No programs that contain bookmarks, history or password data could be found."

Firefox browser version: 103.0.2 (64-bit) OS: Ubuntu 22.04 (64-bit) Windowing System: Wayland

Funnily enough, the 'Browse..' button for adding images under this support question doesn't work either.

Asked by Fuzzy 1 year ago

Answered by jscher2000 - Support Volunteer 1 year ago

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Firefox downgrades itself automatically every night

At some point every night, my Firefox (and only Firefox) reverts to version 111 from the latest version. This happens on 2 different Windows 11 machines. I can only get… (read more)

At some point every night, my Firefox (and only Firefox) reverts to version 111 from the latest version. This happens on 2 different Windows 11 machines.

I can only get Firefox to run again by running from command prompt with "-allow-downgrade" option and then updating again.

I usually don't notice until I launch Firefox the following morning and it gives me a message that the profile was created with an older version and to exit or create a new profile.

I've had Firefox open and then it reverts and it gives me a XULRunner error about the profile being used by an older version.

I don't have any special backup or restore software running and the physical files in my Firefox folder in c:\program files\mozilla firefox are being physically pushed to a prior version dated 3/21/2023.

On both machines, I've completely uninstalled and reinstalled and it's good for a day and then reverts.

No log entries for the reversion can be found. It's just back to a prior version.

I've never come across anything like this before and have scanned for any malware or other issue, but haven't found anything.

Asked by Splutt 11 months ago

Answered by Splutt 11 months ago

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How can I stop .pdf files from automatically downloading to my computer?

Why has this started up again? Pdf files are automatically downloading to my computer when all I want to do is look at the file. So many files that now need to be trashed… (read more)

Why has this started up again? Pdf files are automatically downloading to my computer when all I want to do is look at the file. So many files that now need to be trashed after looking at them. This problem has happened in the past, but was resolved, only now I am finding it happen again. I do not want to have files saved unless I want to save them, not Firefox deciding that any file I open should be saved. I have Windows 11 & Firefox Version 113.0.1. Is there a way to revert to an older version of Firefox?

Asked by sreller_6 11 months ago

Answered by Terry 11 months ago

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Reinstall browser to new hard drive.

Hello and thanks. I have a new PC hard drive and need to reinstall browser. I logged into my Firefox account online but cannot find the answer. Is there a way I can inst… (read more)

Hello and thanks. I have a new PC hard drive and need to reinstall browser. I logged into my Firefox account online but cannot find the answer. Is there a way I can install my browser with my old bookmarks and/or history? I am running Windows 10.

Asked by lyounghhs 1 year ago

Last reply by cor-el 1 year ago

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Show All download opens about:downloads instead of Library

Hello, I recently migrated to a new MAC and now when I download a file and click on "show all downloads", it opens the about:downloads tab and not the downloads list fro… (read more)

Hello, I recently migrated to a new MAC and now when I download a file and click on "show all downloads", it opens the about:downloads tab and not the downloads list from the library. Is there any way to force Firefox to open the Library when I click on see all download please? Thanks

Asked by Nad 1 year ago

Answered by cor-el 1 year ago

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Firefox update will not download completely

Firefox 112 update will not download completely. It just keeps saying it is downloading but it does not complete. I can't access some websites now since I have been tryi… (read more)

Firefox 112 update will not download completely. It just keeps saying it is downloading but it does not complete. I can't access some websites now since I have been trying to download the update. Please help. Thanks.

Asked by mmilitti 1 year ago

Answered by mmilitti 1 year ago

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Icons Doubled in Size

When I installed version 103 on Windows 10 yesterday, the Tabs, address panel row of icons and the onscreen bookmarks icons doubled in size pushing about half of them off… (read more)

When I installed version 103 on Windows 10 yesterday, the Tabs, address panel row of icons and the onscreen bookmarks icons doubled in size pushing about half of them off screen. Can I get them back to the size the were?

I keep them on screen to facilitate use and work more effectively. Pushing them off screen reduces the effectiveness of Firefox for me. I spent too much time today trying to find options that would allow me to revert to the former format without uninstalling v.103 - without success.

HELP!!!!

Asked by rabbit 1 year ago

Answered by rabbit 1 year ago

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using chrome(came with computer) will not download firefox

I recently purchased a dell refurbished computer, I set it up went and downloaded fire fox without any trouble. I restarted computer today and it would not accept passwor… (read more)

I recently purchased a dell refurbished computer, I set it up went and downloaded fire fox without any trouble. I restarted computer today and it would not accept password I called DiscountcomputerDepot.com help and they helped me to restart and they told me they would have to reinstall windows from computer. So I lost all my programs. when it restarted said would have to update windows. I have tried multiple locations and get this same message This download.mozilla.org page can’t be foundNo webpage was found for the web address: https://download.mozilla.org/?product=firefox-stub&os=win&lang=en-US&attribution_code=c291cmNlPShub3Qgc2V0KSZtZWRpdW09KGRpcmVjdCkmY2FtcGFpZ249KG5vdCBzZXQpJmNvbnRlbnQ9KG5vdCBzZXQpJmV4cGVyaW1lbnQ9KG5vdCBzZXQpJnZhcmlhdGlvbj0obm90IHNldCkmdWE9ZWRnZSZ2aXNpdF9pZD0obm90IHNldCk.&attribution_sig=c3e7484d24556be08270fa603b3ed24cad53bd6caaec3f9e3f355d5c37300daa HTTP ERROR 404 Please help ,I have only use firefox since I had a computer , about 25 years. Many thanks Jack Terry. [email removed from public]

Asked by jact363 1 year ago

Answered by James 1 year ago

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Import passwords from CSV or Microsoft Edge (Linux)

I'm trying to move to Firefox from Microsoft Edge on Linux. When I go to import data from another browser Edge is not an option. I have a CSV file that I exported from … (read more)

I'm trying to move to Firefox from Microsoft Edge on Linux. When I go to import data from another browser Edge is not an option. I have a CSV file that I exported from Edge. How can I import this CSV file? I found something on reddit that said to change security.allow_eval_in_parent_process to true, but that no longer works. How can I get my passwords imported without having to install another browser and import to that and then import to firefox?

Asked by zeos386sx 1 year ago

Answered by cor-el 1 year ago

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one website login problem

I have just installed V.100 and have come across a small problem. I can't sign into 'The Canberra Times' site. The option to sign in is missing from their home page. It i… (read more)

I have just installed V.100 and have come across a small problem. I can't sign into 'The Canberra Times' site. The option to sign in is missing from their home page. It is there using MS Edge or Chrome and I can login to the site on those two browsers. This does not seem to be a problem with other websites that I have tried since the new version!

I can't even begin to imagine what might be going on with a situation like this! Thanks.

Asked by john.kelly11 1 year ago

Answered by jth 1 year ago

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Temp folder on browser

I have a problem with opening files: Mozilla keeps saving them and ignores temp folder. I tried to modify browser.download.improvements_to_download_panel in about:config,… (read more)

I have a problem with opening files: Mozilla keeps saving them and ignores temp folder. I tried to modify browser.download.improvements_to_download_panel in about:config, but nothing happened. Can anybody help me?

Asked by sergio.pastore99 1 year ago

Answered by cor-el 1 year ago

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Importing Passwords and History From Safari

I've read all the articles here about importing my passwords and history, but the Import Wizard is ONLY giving me the option to import my bookmarks. Even if I can't get t… (read more)

I've read all the articles here about importing my passwords and history, but the Import Wizard is ONLY giving me the option to import my bookmarks. Even if I can't get the browsing history I need to be able to migrate my (extensive) password list.

I've exported my Safari passwords as a .csv file, but there doesn't seem to be an option to import a .csv file.

The page here regarding it says the feature is 'disabled by default' but does not say it's unavailable and I can't find clear instructions for how to activate the feature so that I can import my passwords. Can anybody help?

Asked by jayson3 2 years ago

Answered by jayson3 2 years ago

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Firefox automatically re-installs after reboot on macOS

Hello everyone, I have a very weird behaviour with one of my Apple MacBook Pro M1 (2020) with macOS 13.3.1 and Firefox. After removing Firefox (trash + remainings in /Li… (read more)

Hello everyone,

I have a very weird behaviour with one of my Apple MacBook Pro M1 (2020) with macOS 13.3.1 and Firefox. After removing Firefox (trash + remainings in /Library and ~/Library), Firefox is gone... until I reboot. It then reinstalls automatically!

One weird thing I see in Disk Utility is an "Apple UDIF read-only compressed (bzip2) Media" that I cannot delete because it's in currently in use (see screen shots attached).

I can also see it in with diskutil list:

/dev/disk5 (disk image):

  #:                       TYPE NAME                    SIZE       IDENTIFIER
  0:     Apple_partition_scheme                        +391.2 MB   disk5
  1:        Apple_partition_map                         32.3 KB    disk5s1
  2:         Apple_Driver_ATAPI                         4.1 KB     disk5s2
  3:                 Apple_HFSX Firefox                 391.1 MB   disk5s3

There is no dmg file attached to it, I have no idea where it comes from.

My question is: how can I uninstall Firefox on this computer?

Thank you for any help, Panda

Asked by pandaseatbambus 12 months ago

Answered by cor-el 12 months ago

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Firefox and Tor both wont launch if installed in default location

If i move the directory to anywhere else it launches In the default location it wont launch - No errors - cannot launch in profile manager mode - cannot launch via cmd -… (read more)

If i move the directory to anywhere else it launches In the default location it wont launch - No errors - cannot launch in profile manager mode - cannot launch via cmd - cannot by going to C:\Program Files\Mozilla Firefox\ and launching firefox.exe literally nothing happens

Asked by Nixos 1 year ago

Answered by Nixos 1 year ago

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Security Vulnerabilities fixed in Firefox 102: bug 1771084.

Hello, there is the note for FF 102 Release:While Bug 1771084 does not represent a specific vulnerability that was fixed, we recommend anyone rebasing patches to include … (read more)

Hello, there is the note for FF 102 Release:While Bug 1771084 does not represent a specific vulnerability that was fixed, we recommend anyone rebasing patches to include it. 102 branch

Patch 1 and 2. 91 Branch: Patch 1 and 2 (Despite saying Parts 2 and 3, there is no Part 1). To clarify, so the current 102 release of FF does not 'contain any patch for that bug 1771084, and it's recommended manually to install these patches? Or they are already incorporated in the release?

Asked by exched 1 year ago

Answered by TyDraniu 1 year ago

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32-bit vs 64-bit on Windows 11 22H2?

Hi there. This is my first post so bare with me.  :-) We are deploying the 32-bit version of the Firefox Browser to 4 700 clients and the 64-bit version to only 8… (read more)

Hi there.

This is my first post so bare with me.  :-)

We are deploying the 32-bit version of the Firefox Browser to 4 700 clients and the 64-bit version to only 8 clients; all clients on a 64-bit Windows 10 environment. We will migrate to Windows 11 22H2 this year. The manager for the 8 clients says he wants the 64-bits version just because it's...64-bits. No other reason.

I've read that the 64-bit version can not handle Java, Media Players like VLC and mayby some other plugins. Is that still so?

What is the main reason TODAY for using 64-bit Firefox Browser instead of 32-bit, except for the use of 4 GB+ RAM?

Regards. Anders, Göteborgs Stad, Sweden

Asked by software.maintenance 1 year ago

Answered by James 1 year ago