Showing questions tagged: Show all questions
  • Solved
  • Archived

I have downloaded Firefox on Windows 7 but it will not work. It was working previously but has now stopped.

Without any warning messages being displayed, Firefox which we have used for years successfully has just stopped working. I have uninstalled it twice and each time reinst… (read more)

Without any warning messages being displayed, Firefox which we have used for years successfully has just stopped working. I have uninstalled it twice and each time reinstalled the latest version from the download website. However each time even with the new version installed it comes up and says a previous version is running (which we cannot see) and this must be closed first.

On running it simply puts up a "New Tab" screen with nothing in it. I have run my installed Antivirus program twice and it has reported no issues.

I do not know what to do next.

Asked by noelandDel 2 years ago

Answered by Shadow110 2 years ago

  • Solved
  • Archived

Will not download because Firefox is my internet access.

I've down loaded the latest version of Firefox. When I try to install it it stops about 3/4 done and says Firefox has to be shut down before it load. I have windows 10 … (read more)

I've down loaded the latest version of Firefox. When I try to install it it stops about 3/4 done and says Firefox has to be shut down before it load. I have windows 10 on computer. I close all Firefox. When I go to downloads it opens Firefox and stops the download. I also use Firefox to access Google and emails.

Asked by traveltp 2 years ago

Answered by FredMcD 2 years ago

  • Solved
  • Archived

I have a question to ask, i open the browser and a Firefox update loads itself. By the time the update has installed i have forgotten what i wanted to ask.

I have a question to ask. what can be done about a Firefox update which loads it's self. Stopping a train of thought. By the time it has installed i have forgottenwhat i… (read more)

I have a question to ask. what can be done about a Firefox update which loads it's self. Stopping a train of thought. By the time it has installed i have forgottenwhat i wanted to ask. There must be many 'silver surfers' out there who suffer the same sort of problem. Anyone got an answer?

Asked by Regulas496 1 year ago

Answered by FredMcD 1 year ago

  • Solved

How do I stop using beta?

I Googled about stopping using Firefox beta and transition to release version but none of the pages I found in this forum talks about an error message about user profile … (read more)

I Googled about stopping using Firefox beta and transition to release version but none of the pages I found in this forum talks about an error message about user profile that only gives me the option to Create a New Profile (therefore losing all my add-ons, cookies, settings and everything) or Exit.

I tried manually googling "download Firefox" and downloaded the release version and after installing it, I get the warning message above. This thread here https://support.mozilla.org/en-US/questions/1224888 has a link to the rapid release version but I end up in the same warning message.

Since the beta will necessarily always be a newer version than a release version, how do I transition from beta to a release version but preserve all my settings, add-ons and everything if Firefox will tell me that it won't let me use my existing profile in an older version, the release version?

My motivation to leave the beta version is that Firefox started having a bug since 27-Oct-2020 in Google meetings where either a shared screen or the camera image of the person in a meeting appears very zoomed in in the top left corner so it doesn't show the rest of the image.

Asked by riluma 4 months ago

Answered by jscher2000 4 months ago

  • Solved

Lost files

I've been using Firefox for years. The other day I tried to open and got a message that it could not be opened and to download again. Did that and all my files are gone. … (read more)

I've been using Firefox for years. The other day I tried to open and got a message that it could not be opened and to download again. Did that and all my files are gone. All my documents, scans etc. Saw a message during download that all that info is in a previous installation but there were no instructions on how to access them or reclaim. I am desperate. Please help.

Asked by d.bowie 3 months ago

Answered by cor-el 3 months ago

  • Solved

Firefox cannot find profile after copying from other computer

I followed the instructions on the support pages to transfer my profiles from an old W7 laptop to a new W10 one. After the copying of the profiles to the correct location… (read more)

I followed the instructions on the support pages to transfer my profiles from an old W7 laptop to a new W10 one. After the copying of the profiles to the correct locations neither Firefox nor Thunderbird would start complaining that they could not find the profiles.

What I did (same thing for Thunderbird) 1. Opened Firefox troubleshooting on the old W7 laptop, opened the profile folder. 2. Closed Firefox 3. moved two levels up 4. copied the Profiles folder to a usb drive.

On new W 10 laptop 1. Opened Firefox troubleshooting on new W10 laptop, opened the profile folder. 2. Closed Firefox 3. moved two levels up 4. renamed the existing Profiles folder to Profiles OLD 5. copied the Profiles folder from the usb to the same correct location on the new laptop

When I tried opening Firefox on the new laptop it would not open complaining that it could not find the profile. Firefox had opened correctly previously.

Then when I renamed the moved Profiles folder to Profiles NEW and renamed Profiles OLD to Profiles, Firefox opened normally on the new laptop.

Identical procedure and result with the Thunderbird profile transfer.

What should I do?

Thanks.

Asked by MaybeYou 2 months ago

Answered by MaybeYou 2 months ago

  • Solved

Return to last place after scrolling to another page instead of from first page.

I use Scenesource to download items of interest, after scrolling down to find what I want, the settings do not allow me to get to the last page I started from and goes ba… (read more)

I use Scenesource to download items of interest, after scrolling down to find what I want, the settings do not allow me to get to the last page I started from and goes back to the first page. I know that I found the setting before but at my age I cant seem to get to it anymore. Can someone tell me how to get that back?

Asked by dmussatti1 2 months ago

Answered by FredMcD 2 months ago

  • Solved

other - update

The latest update has resulted in an error message: Platform version 84.0.1 is incompatible min version >= 84.0.1 and max version <= 84.0.1 Can this computer no lo… (read more)

The latest update has resulted in an error message: Platform version 84.0.1 is incompatible min version >= 84.0.1 and max version <= 84.0.1 Can this computer no longer use Firefox?

Asked by johnandizzi 1 month ago

Answered by FredMcD 1 month ago

  • Solved

Auto download without consent on some malicious websites

(Automatic translation in English ) As what happened in the title, when I was collecting information on the internet, the webpage was redirected twice to a malicious web… (read more)

(Automatic translation in English ) As what happened in the title, when I was collecting information on the internet, the webpage was redirected twice to a malicious website. And then I closed an advertising module with "X " in the center of screen, my firefox started to automatically download apk files from a webpage

Asked by Ceesucc 1 month ago

Answered by Scribe 1 month ago

  • Solved

Unable to successfully install FIrefox

When I download a fresh copy of firefox and attempt to install it, the install seems to go ok. But when I activate firefox, it just comes up with a blank page, I've tried… (read more)

When I download a fresh copy of firefox and attempt to install it, the install seems to go ok. But when I activate firefox, it just comes up with a blank page,

I've tried uninstalling it and re-installing it 3 times now.. Same result.

Asked by tenglema 1 month ago

Answered by cor-el 1 month ago

  • Solved

Two drives (C) - (D) one FF version. Want to remove version on (C)

Dear All I switched over to latest version Firefox, installed it on other, parallel drive (D). However, older version FF -still on (C)- updated itself. (Left it there be… (read more)

Dear All I switched over to latest version Firefox, installed it on other, parallel drive (D). However, older version FF -still on (C)- updated itself. (Left it there because I wanted access to some data while changing - bad idea, obviously!) Now there's a (new) version on either drives. Can I remove (C) version? C-disk is rather small, therefore idea came of swapping it to (D) And HOW do I remove it from (C)? Many thanks for any idea All (MY real name)

Asked by Dutch Eagle 1 month ago

Answered by cor-el 1 month ago

  • Solved

For some reason I was just upograde to a new version of Fire fox. I have lost everything I had on the old version. Completly lost all book marks etc. Is there any way to access thenm again, or delete this new version?

For some reason I was just upgraded to a new version of Firefox. I have lost everything I had on the old version. Completely lost all book marks etc. Is there any way t… (read more)

For some reason I was just upgraded to a new version of Firefox. I have lost everything I had on the old version. Completely lost all book marks etc. Is there any way to access them again, or delete this new version? Very frustrated! Larry

Asked by lriep 1 week ago

Answered by cor-el 1 week ago

  • Solved

Getting e-mail on this desktop computer -- I will receive the answer at [email]@comcast.net on my laptop

I set this up Firefox up first on about the 14th -- no problem with e-mail. My mail and other shortcuts have disappeared and don't want to re-import from Edge or the olde… (read more)

I set this up Firefox up first on about the 14th -- no problem with e-mail. My mail and other shortcuts have disappeared and don't want to re-import from Edge or the older program. I don't want to sync it, just get the e-mail and find time to install a software that doesn't want to install, but has nothing to do with Firefox. I have been trying all afternoon and don't have any recourse but to go back to Windows if I can't get this resolved.

I have an existing problem because this computer was new a year ago and came with a free Office Max 1 year tech service. They remapped both the browser and this desktop and could not get it so I could access my files from both computers and save on this one. We were going thru my daughter's cancer, husband's stroke and my arm surgery and I couldn't come downstairs often. Finally called them one last time and seemed to work, but next day was a mess and I couldn't even get on the internet. I did get that straightened out and moved to Firefox. Worked fine until we had a storm and Microsoft got in on the reset after the snow storm. Now Firefox won't let me have my mail on this computer without syncing -- has always worked fine. Actually if I send a file to myself that is too big, it just went into the sent box and when I could get downstairs I could open it, work on it and send back the same way.

I do have a friend who can help me reset the computer when this covid thing is over and he has time to get here as he is quite busy with Boeing computers and our church computers-- I'm afraid to reset the computer without being sure all my card and WP programs are saved and will work. In the meantime, if I can just get this darn e-mail set up, I'll be satisfied.

Asked by David and Sylvia 1 week ago

Answered by jscher2000 1 week ago

  • Solved
  • Archived

Habe Absturz am 13.3.16 gehabt. Alle Daten sind weg. Wie komme ich an meine wichtigen Daten wieder heran.? Bitte um Antwort an ***@***.de

1. Ich kann kein Englisch. 2. Ich kenne den Grund des Absturzes nicht. 3. Daraufhin wurde Windows 10 neu aufgespielt 4. Anschließend war das Thunderbird Programm mit all… (read more)

1. Ich kann kein Englisch. 2. Ich kenne den Grund des Absturzes nicht. 3. Daraufhin wurde Windows 10 neu aufgespielt 4. Anschließend war das Thunderbird Programm mit allen Daten verschwunden. 5. Eine Suche im System meines Rechners verlief negativ, keine Spuren mehr vorhanden. 6. Thunderbird wurde heute am 14.03.16 neu geloaded. 7. Das Programm läuft wieder ohne Schwierigkeiten. 8. Mir fehlen jetzt sämtliche gespeicherten Daten wie Ordner, Dateien und ein ausführliches Adressbuch. 9. Jetzt meine Frage nochmals : können Sie mir helfen bei der Wiederherstellung meiner wichtigen Daten ? 10. Bitte um Antwort auf deutsch. Danke

edit: removed your mail address from public display, since the only thing it will attract are spam bots. you will be notified per mail once somebody replies to the thread. (philipp)

Asked by UwBau45 4 years ago

Answered by philipp 4 years ago