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  • Archived

Firefox crashes on load, inc safe mode

52.3.0esr or newer builds will not open on Windows 2012r2 with terminal services and citrix xenapp if I delete the user profiles.ini file it will run, but only once. no c… (read more)

52.3.0esr or newer builds will not open on Windows 2012r2 with terminal services and citrix xenapp

if I delete the user profiles.ini file it will run, but only once. no crash files are created, but window event logs are.

45.9.0esr works with no issues.


Windows cannot access the file for one of the following reasons: there is a problem with the network connection, the disk that the file is stored on, or the storage drivers installed on this computer; or the disk is missing. Windows closed the program Firefox because of this error.

Program: Firefox File:

The error value is listed in the Additional Data section. User Action 1. Open the file again. This situation might be a temporary problem that corrects itself when the program runs again. 2. If the file still cannot be accessed and - It is on the network, your network administrator should verify that there is not a problem with the network and that the server can be contacted. - It is on a removable disk, for example, a floppy disk or CD-ROM, verify that the disk is fully inserted into the computer. 3. Check and repair the file system by running CHKDSK. To run CHKDSK, click Start, click Run, type CMD, and then click OK. At the command prompt, type CHKDSK /F, and then press ENTER. 4. If the problem persists, restore the file from a backup copy. 5. Determine whether other files on the same disk can be opened. If not, the disk might be damaged. If it is a hard disk, contact your administrator or computer hardware vendor for further assistance.

Additional Data Error value: 7EADC420 Disk type: 0


Faulting application name: firefox.exe, version: 52.3.0.6423, time stamp: 0x5982282e Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000 Exception code: 0xc000001d Fault offset: 0x00007ff908860019 Faulting process id: 0xc48 Faulting application start time: 0x01d336cf1689d484 Faulting application path: C:\Program Files\Mozilla Firefox\firefox.exe Faulting module path: unknown Report Id: 54424d18-a2c2-11e7-811f-00155d0b0b0e Faulting package full name: Faulting package-relative application ID:

Asked by netint53 3 years ago

Last reply by FredMcD 3 years ago

  • Archived

Why I can not open firefox when it have a new update.

More than 3 years I start firefox with a command line, "rm -rf /Users/mr.suradetc./Library/Caches/Mozilla/updates/Applications/Firefox/updates/;/Applications/Firefox.app/… (read more)

More than 3 years I start firefox with a command line, "rm -rf /Users/mr.suradetc./Library/Caches/Mozilla/updates/Applications/Firefox/updates/;/Applications/Firefox.app/Contents/MacOS/firefox". I have been updated mac os x from Sierra , High Sierra,Mojave and now Catalina but every os, I still got the same problem.

Asked by surdet 8 months ago

Last reply by FredMcD 7 months ago

  • Archived

Firefox crashes during every start

Hi all , I used ArmBian as OS on my Cubiebord 3. After installing php7 and nginx firefox crashes everytime during it opens. (same effect with safe-mode) I added the first… (read more)

Hi all , I used ArmBian as OS on my Cubiebord 3. After installing php7 and nginx firefox crashes everytime during it opens. (same effect with safe-mode) I added the first crash report after I deleted the firefox profile. At the moment I write on an other windows based system.

crash report: crash.main.2 1505720320 5da07e9f-bdc4-9344-63c3-fe35158a200a StartupTime=1505720317 SafeMode=1 ProductName=Firefox Vendor=Mozilla InstallTime=1505720317 ReleaseChannel=release FramePoisonSize=4096 FramePoisonBase=0000004041121792 ServerURL=https://crash-reports.mozilla.com/submit?id={ec8030f7-c20a-464f-9b0e-13a3a9e97384}&version=55.0.2&buildid=20170816210306 Version=55.0.2 StartupCrash=1 ProductID={ec8030f7-c20a-464f-9b0e-13a3a9e97384} BuildID=20170816210306 CrashTime=1505720320 UptimeTS=3.4618055 ThreadIdNameMapping=23060:"Gecko_IOThread",23062:"Timer",23063:"Link Monitor",23064:"Socket Thread",23065:"JS Watchdog",23075:"Hang Monitor", MinidumpSha256Hash=a08e022e45bcaac366d9e3e0caf5a8c3b0340c3b884ac9275e99eba58bafd679


Kind regards dj_blue06

Asked by dj_blue06 3 years ago

Last reply by FredMcD 3 years ago

  • Archived

firefox uninstalled & reinstalled itself without my consent

All information is lost. Was away from my computer for an hour and came back to firefox being FRESHLY installed. (noone home or has access to this computer.) Its screen a… (read more)

All information is lost. Was away from my computer for an hour and came back to firefox being FRESHLY installed. (noone home or has access to this computer.) Its screen asked if I wanted to import bookmarks from another browser. I DONT USE ANY OTHER. This is the THIRD time this has happened! Its lost everything. AGAIN. I may have to stop using Firefox and go to chrome. This is ridiculous. No other crash on my computer, no other updates, no changes at all, except this. If this isnt fixed, for the last time, Im leaving Mozilla.

Asked by Stacy 3 years ago

Last reply by FredMcD 3 years ago

  • Archived

Firefox crashes when starting, even if I go to safe mode

First of all, I'm using Mac. And so, if my firefox is not responding or still lagging, I always force quit it right away. However last night it didn't work like that. My … (read more)

First of all, I'm using Mac. And so, if my firefox is not responding or still lagging, I always force quit it right away. However last night it didn't work like that. My firefox was usually fine after I forced quit it and started it again, but yesterday it crashed from when it was starting.

I'm flustered and try to open it a few more times, but the result was still the same, crash and crash again. Firefox tried to give me options by using the safe mode. I thought it could work if I went with the safe mode, but unfortunately even in safe mode, my firefox still crashed.

And just like that I also don't have a choice to access the troubleshooting menu in firefox because it crashed before I could go there. That's why I'm here to request help.

This is the report ID I just submitted a few minutes before posting this. bp-7dbf5090-1315-48b5-af5f-fe7d20180523

If you need details of the report just ask me. I've already copied that from the crash reporter. Thank you!

Asked by Reshalem 2 years ago

Last reply by cor-el 2 years ago