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  • Archived

The latest version will not download. iMac 10.13.3

firefox repeatedly tells me that it is out of date. asks repeatedly if i want to download the latest version. i initiate download, but it never loads. i still have this 5… (read more)

firefox repeatedly tells me that it is out of date. asks repeatedly if i want to download the latest version. i initiate download, but it never loads. i still have this 55.0.3 (64

Asked by ricpwells 2 years ago

Last reply by FredMcD 2 years ago

  • Archived

my connection is not secure error, i need to fix it

i refreshed Firefox because it was recommended by the browser itself and now i can't navigate any of my bookmarks. i have uninstalled and re-installed the software and st… (read more)

i refreshed Firefox because it was recommended by the browser itself and now i can't navigate any of my bookmarks. i have uninstalled and re-installed the software and still the same. I can't even get Mozilla support website on it.

Asked by jimmylugo 2 years ago

Last reply by cor-el 2 years ago

  • Archived

Random delays in keyboard input and random freezing.

Random today, firefox 69.0 (standard firefox from the Ubuntu repo) on Pop!_OS 19.04 (running KDE plasma) started randomly becoming super unresponsive. I would type and it… (read more)

Random today, firefox 69.0 (standard firefox from the Ubuntu repo) on Pop!_OS 19.04 (running KDE plasma) started randomly becoming super unresponsive. I would type and it would then proceed to freeze for a second, then choppily spit out my characters one by one. This happened even after wiping the .mozilla folder, after purging configurations, after refreshing firefox and after launching it in safe mode. Any idea as to why this is happening and how to fix it?

Asked by TauSigma5 9 months ago

Last reply by TauSigma5 9 months ago

Opinion wanted

I am using Opensuse 15.0 and also 15.1. Haven't made a complete move over yet. There is a recurring situation when 4GB rx and 4GB tx movement that I cannot account for hi… (read more)

I am using Opensuse 15.0 and also 15.1. Haven't made a complete move over yet. There is a recurring situation when 4GB rx and 4GB tx movement that I cannot account for hits my 15.0 about once a month. Today it happened again. Using vnstat, I found it happened between 10.00 - 11.00. :

h  rx (MiB)   tx (MiB)      h  rx (MiB)   tx (MiB)      h  rx (MiB)   tx (MiB) 

13 0.00 0.00 21 3.67 0.57 05 0.00 0.00 14 0.00 0.00 22 24.49 2.24 06 0.00 0.00 15 34.60 1.85 23 0.00 0.00 07 0.00 0.00 16 175.23 9.05 00 0.00 0.00 08 193.93 9.07 17 0.00 0.00 01 0.00 0.00 09 0.00 0.00 18 0.00 0.00 02 0.00 0.00 10 3,939.97 4,090.57 19 0.00 0.00 03 0.00 0.00 11 31.14 2.34 20 0.00 0.00 04 0.00 0.00 12 7.60 1.06 I was merely surfing, no download. Searched the cookies, one site i cannot recognize came out; "consensu.org". Did a search, there were several, example: https://cmp.teads.mgr.consensu.org/index.html, that served blank pages in firefox. Is there anything odd here? Is there a way I can extract all the cookies with date & time so that I can check against previous occurrences of the 4GB data movements (I have a few records).

Asked by lims3148 1 month ago

Installation Freezes

Hi, I use firefox for my personal use. Recently, I tried to install Firefox to the Win10 PC in my office. I couldn't do that. The installation hangs (the gauge did fill u… (read more)

Hi, I use firefox for my personal use. Recently, I tried to install Firefox to the Win10 PC in my office. I couldn't do that. The installation hangs (the gauge did fill up but very fast and then it would fill it again). Help? Thanks/

Asked by moranancc 3 weeks ago

Last reply by moranancc 3 weeks ago

Need a Firefox Assistant Dealing with Millions of Bugs

The latest is I can't search from the search bar with a new tab. This is after doing a migration. I erased Firefox and reinstalled the app and all of my data was still th… (read more)

The latest is I can't search from the search bar with a new tab. This is after doing a migration. I erased Firefox and reinstalled the app and all of my data was still there. I reopened the session as if I had just closed a session and I was logged into gmail. So clearly Mozilla's instructions on deleting the app on MAC doesn't work. Recycle bin. How do you literally delete the app?

Hoping deletion will solve the issue of not being able to hit enter in the search bar to perform a google search, or click the arrow. Nothing works.

Further, I'm logged into this browser, yet when the tabs disappear I can't reaccess them. What's the point of logging into a browser if it doesn't remember the tabs?

Asked by erotichabit 1 day ago

Last reply by erotichabit 22 hours ago

  • Solved

Upgrade issue for 78.0.2

Dear Colleague, I am on a Surface Pro 3 running Windows 10 64-bit. I have been running Firefox for 15 years without a problem. So, I saw that there was an upgrade … (read more)

Dear Colleague,

  I am on a Surface Pro 3 running Windows 10 64-bit.     I have been running Firefox for 15 years without a problem. So,  I saw that there was an upgrade to Firefox, and I downloaded it and started installing.    I have completed this process many times in the past.
  When I started running the upgrade, I received the following error,  XUI Runner window that says  "Error Platform version '78.0.2' is not compatible with minVersion>=78.0.1 maxVersion <=78.0.1.  I checked the wiki and the bug list but did not see any bugs.    
  I have not uninstalled and reinstalled yet because I do not want to lose my bookmarks, history, etc. if I can help it.  
  Any help would be appreciated.

Thank you Marj

Asked by mgarrean 6 hours ago

Answered by mgarrean 4 hours ago

  • Archived

don't know how did it get installed in my laptop and i tried every way to uninstall it but i can't.whenever i try to open mozilla it says couldn't open runtime

so it just got installed in my PC and i don't know how......i have no problem with this app staying in my PC but whenever i try to open it, it says "could not find mozill… (read more)

so it just got installed in my PC and i don't know how......i have no problem with this app staying in my PC but whenever i try to open it, it says "could not find mozilla runtime". then i google it and came to this same site and it said that you have uninstall the app and again reinstall it but i cannot uninstall it. i went to the settings and went to apps and features but i cannot find mozilla firefox there. then i tried the other method which was suggested by this same site about going to the restart and type %APPDATA%\mozilla\ and then it said me to go to roaming and click mozilla firefox. i did that but when i opened it, it opened some other folder called "extensions". so i opened that too but the folder was empty. please do suggest something..

Asked by Naeema 3 years ago

Last reply by FredMcD 3 years ago

Foxfire not working after re-install. Unable to access options or bookmarks.

Unable to access "options", bookmark links or add-ons after reinstalling latest version of Foxfire to resolve these issues. Refreshing browser did not clear the issues. … (read more)

Unable to access "options", bookmark links or add-ons after reinstalling latest version of Foxfire to resolve these issues. Refreshing browser did not clear the issues. Tried compatibility troubleshooting without success. before un-installing and re-installing. Help!

OS Version: Microsoft Windows 8.1, 64 bit Processor: Intel(R) Pentium(R) CPU 2020M @ 2.40GHz, Intel64 Family 6 Model 58 Stepping 9 Processor Count: 2 RAM: 3985 Mb Graphics Card: Intel(R) HD Graphics, -2039 Mb Hard Drives: C: Total - 458597 MB, Free - 222677 MB; Motherboard: Gateway, EG50_HC_CR Antivirus: Avast Antivirus, Updated and Enabled

Asked by cvaughn1010 5 months ago

Last reply by FredMcD 5 months ago

Have Firefox v75, 64 bit, on Windows 7 machine (latest). Firefox keeps trying to "download latest".

I have a fresh install of Firefox Version 75 64 bit on a Windows 7 machine. If I open a picture or other material copied from the web and saved to the machine, Firefox at… (read more)

I have a fresh install of Firefox Version 75 64 bit on a Windows 7 machine. If I open a picture or other material copied from the web and saved to the machine, Firefox attempts to "download latest" even though I HAVE THE LATEST. I have never had a systemic problem with Firefox before. The computer was custom built hardware for Windows 8, but has 7 running on it. I plan to upgrade to Windows 10 but do not want to do so at present. Firefox runs fine except for this constant and annoying attempt to update which I have to abort.

Asked by Dale Dietzman 2 months ago

Last reply by Dale Dietzman 2 months ago

  • Archived

Firefox.exe keeps disappearing from my computer

When I click the Firefox icon I get a "The item 'Firefox.exe' that this shortcut refers to has been changed or moved" error message. When I look in the Mozilla programs f… (read more)

When I click the Firefox icon I get a "The item 'Firefox.exe' that this shortcut refers to has been changed or moved" error message. When I look in the Mozilla programs file folder (C:\Program Files\Mozilla Firefox) it's gone, and running a registry scan with CCleaner brings up application path issues.

Why is this happening? I already had to reinstall Firefox once to overcome this issue, but if it keeps happening I might as well use another browser. Any help would be appreciated.

Asked by Retro 2 years ago

Last reply by Josh Ross 2 years ago

  • Archived

I can't seem to download Firefox for updates. I have gone through your automatic answer, but it doesn't work for me. HELP>

I have gone to Firefox from various options, Mozilla.com; Firefox Update; etc and when I click install, it automatically starts for just a few minutes (seconds) and then … (read more)

I have gone to Firefox from various options, Mozilla.com; Firefox Update; etc and when I click install, it automatically starts for just a few minutes (seconds) and then I click on the download button is says failed - six times so far.

Asked by JoanneHawk 2 years ago

Last reply by FredMcD 2 years ago

  • Archived

Added a new addon for firefox and it's just sat there 'verifying' for almost an hour, and it's still not installed the addon

Due to the new change to v57 of Firefox due to auto-update, some of my Legacy add-ons no longer work. I decided to change them for versions that where designed for v57. C… (read more)

Due to the new change to v57 of Firefox due to auto-update, some of my Legacy add-ons no longer work. I decided to change them for versions that where designed for v57. Clicking on 'add to firefox' it proceeds to download the addon and then verify it, however, this is where the problem lies. I have it stuck on the 'verifying' part for almost an hour now, without anything actually being installed. Frustrated at this, I clicked on 'cancel'. It seems to be happening with every addon that i try to replace, thus NONE of my addons have been replaced with versions compatable with V57. Is there any way I can install these without this happening?

Asked by Zeberdee 2 years ago

Last reply by FredMcD 2 years ago

  • Archived

Have both 64bit and 32bit installed want to remoe 64bit

somehow I have both 32bit and 64bit firefox installed in my windows 10 system....I want to remove the 64bit one. But do not want to lose all my stuff in firefox 32 bit. I… (read more)

somehow I have both 32bit and 64bit firefox installed in my windows 10 system....I want to remove the 64bit one. But do not want to lose all my stuff in firefox 32 bit. I am running firefox 56.0.2 32bit it says.......Now how do I remove the 64 it as it was totally unstable.

Asked by zebra148 2 years ago

Last reply by FredMcD 2 years ago

  • Archived

Installed latest version - FF crashed my system 3 times, now won't open

updated to the latest version a few days ago - tried to open Firefox 3 times, and 3 times it crashed my entire system - causing a reboot each time. Now, when I click on t… (read more)

updated to the latest version a few days ago - tried to open Firefox 3 times, and 3 times it crashed my entire system - causing a reboot each time. Now, when I click on the icon to open nothing happens - when I try to uninstall it says FF is running - but it doesn't show up in Task Manager...

Asked by Laurie1128 2 years ago

Last reply by FredMcD 2 years ago