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I received an error message – “XULRunner” 118.0.1

I received an error message – “XULRunner” 118.0.1 is not compatible with minveversion 118.0 maxversion 118.0 I googled from my smartphone how to fix the issue. I uninstal… (read more)

I received an error message – “XULRunner” 118.0.1 is not compatible with minveversion 118.0 maxversion 118.0 I googled from my smartphone how to fix the issue. I uninstalled Firefox. I reinstalled Firefox and NOW I lost all my bookmarks, passwords. How do I retrieve my bookmarks, passwords? I tried; a system restore point. I googled everything to solve this, nothing works.

Asked by michael snyder 6 months ago

Last reply by cor-el 6 months ago

viewing youtube videos requires frequent reboots due to speed loss

Speed test on a freshly booted machine is 100/100Mbps ... very often after viewing a youtube video in Firefox, this Speed test can slow down to below 20Mbps which results… (read more)

Speed test on a freshly booted machine is 100/100Mbps ... very often after viewing a youtube video in Firefox, this Speed test can slow down to below 20Mbps which results in a poor streaming experience ... I have a 150/150 fiber connection and the modem speed test doesn't change ... nothing to do with anything downstream ... not running anything else except FF ... always running with the latest up to date version(s) ... things of note: the process count goes up when this occurs ... even if FF is restarted it doesn't resolve this issue ... only a reboot resolves the issue ... when rebooting there is always some UNKNOWN process that needs to be manually terminated before the reboot process runs.

I suspect one of the multilayered (FF appears to open multiple sessions with streaming) processes may be getting widowed and left running and not releasing resources which causes less and less bw to be available ... this appears to occur mostly if I either Fast Forward or try to click forward or backward on a stream timeline suggesting to me that the current timeline may not be closing properly ... process manager doesn't reveal any processes linked to firefox but there are numerous svchost processes which I expect may be involved

Are there other ways/tools to narrow down this issue so the Mozilla team might be able to fix this ... I use FF exclusively but this has become more and more of an annoyance.

My i7 2TB 2.6GHz 8GB laptop is unable to move beyond W7 64b pro but I have had the same experience on a W10 64b Pro machine so very skeptical that this is an OS related issue.

Ultimately if FF kept track of the PIDs it opens it should be able to force them to close if they refuse to close on their own. Kill Process tree ... or ... perhaps provide a log that is user accessible identifying opened PIDs so that a user could manually kill widow processes without having to reboot.

Asked by Terry R 6 months ago

Last reply by zeroknight 5 months ago

is it possible to remove pocket ?

is it possible to remove pocket from my firefox completely i dont want to see it ever but it keeps popping up now and then i dont use , dont want it and sick of seening i… (read more)

is it possible to remove pocket from my firefox completely i dont want to see it ever but it keeps popping up now and then i dont use , dont want it and sick of seening it pop up on my screen now and then ? i dont want to hide it ... i want it gone never to see it again that all,

Asked by ric 6 months ago

Last reply by Terry 6 months ago

Bookmarks and Passwords All Lost

Bookmarks and Passwords All Lost I uninstalled Firefox due to an error and Firefox no long was working. Upon reinstalling I lost all my Bookmarks and Passwords. I tried e… (read more)

Bookmarks and Passwords All Lost I uninstalled Firefox due to an error and Firefox no long was working. Upon reinstalling I lost all my Bookmarks and Passwords. I tried everything to retrieve the bookmarks. HELP - I have been collecting them for years. Most importantly all my business websites & passwords are gone. How do I recover them? There is nothing in the “Old Firefox date file”.

Asked by michael snyder 6 months ago

Last reply by Terry 6 months ago

login

I have always been able to login to walmart.com, but the last few days the "verification screen" does not respond and does not let me in. I can still log in on two other … (read more)

I have always been able to login to walmart.com, but the last few days the "verification screen" does not respond and does not let me in. I can still log in on two other browsers, but I prefer firefox. Any help out there?

Asked by GeePaw 6 months ago

Last reply by zeroknight 6 months ago

How to generate passwords from WITHIN the "Logins & Passwords" page (about:logins)?

Hello, I'm trying to change some of my old passwords and I want to use the 'generate password' feature in Firefox. However, this is only available on sign up pages and N… (read more)

Hello,

I'm trying to change some of my old passwords and I want to use the 'generate password' feature in Firefox. However, this is only available on sign up pages and NOT within the about:logins page within Firefox. Is there a way where I could generate passwords from within the about:logins page? Or at least anywhere in Firefox that doesn't involve finding a sign up page to generate a password?

Thanks in advance!

Asked by hanan.little.cat 6 months ago

Last reply by cor-el 6 months ago

Kaspersky Password manager does not work anymore with Firefox.

I have used Firefox for years and also use Kaspersky as my security along with Kaspersky's password manager. Recently, after a Firefox upgrade, while using Firefox to acc… (read more)

I have used Firefox for years and also use Kaspersky as my security along with Kaspersky's password manager. Recently, after a Firefox upgrade, while using Firefox to access websites using passwords it will not auto fill from Kaspersky. I have the extension installed. Kaspersky works on all other browsers.

Asked by gwwebb30 6 months ago

Last reply by zeroknight 5 months ago

Missing Profile, settings and data - extentions, bookmarks, passwords etc

Due to a Windows 11 system restore, I had to reinstall Firefox. After signing in I found that all bookmarks, extensions and passwords have gone and the original 2020 pro… (read more)

Due to a Windows 11 system restore, I had to reinstall Firefox. After signing in I found that all bookmarks, extensions and passwords have gone and the original 2020 profile they were attached to seems to be missing as well. I initially installed the Firefox app from the windows store and thought that might have been the problem, so uninstalled it and reinstalled from the mozilla website. That didn't heelp so I went through all the help articles I could find and I still can't figure out how to restore anything.

Asked by plantshateme 6 months ago

Last reply by davswi 2 months ago

Firefox unstable

I cannot stream china open tennis via tennis tv - login problems, crashing problems. Unresponsive to login details Sometimes I can log in but then cannot open specific m… (read more)

I cannot stream china open tennis via tennis tv - login problems, crashing problems. Unresponsive to login details Sometimes I can log in but then cannot open specific matches Other times the screen just goes blank There is an account login icon in lower left hand corner of the screen, but if I try to refresh the screen the icon changes its nature and does not respond, then I cannot log in or out It is random and unreliable when I am trying to stream the tennis I have never had this problem with this website before, and I have been a subscriber for 5 years The first two photos are how the login icon should look. The third shows what is happening to the login icon The fourth photo is the blank screen that I sometimes get and cannot move away from - the screen is stuck I really dont want to have to use Safari and definitely not Chrome Sherrill Carta shcarta@gmailcom

Asked by shcarta 5 months ago

Last reply by zeroknight 5 months ago

Access bookmarks from dead computer

My old computer (Windows 10) finally died, beyond economic (or even possible) repair. The SSDs on it have been copied. How do I access and restore the bookmarks from the … (read more)

My old computer (Windows 10) finally died, beyond economic (or even possible) repair. The SSDs on it have been copied. How do I access and restore the bookmarks from the drive copy to my new PC (Windows 11).

Asked by Clive Taylor 5 months ago

Last reply by cor-el 5 months ago

Deceptive website

My website keeps coming up as deceptive via Firefox. According to the hosting site (Wix) none of the other scanners are flagging it. We have tried everything and Wix says… (read more)

My website keeps coming up as deceptive via Firefox. According to the hosting site (Wix) none of the other scanners are flagging it. We have tried everything and Wix says it could be a false positive. How can I get rid of the flag?

Thanks,

Asked by msu.mkt 5 months ago

Last reply by cor-el 5 months ago

Lag, replay

When I am streaming TV shows or movies online using Firefox the timer in bottom left corner is is not going up by one. It seems that since the net framework updates in th… (read more)

When I am streaming TV shows or movies online using Firefox the timer in bottom left corner is is not going up by one. It seems that since the net framework updates in the past 3 days have updated in Firefox which is now causing my computer to act like a virus. The show will glitch and repeat 2 to 5 seconds worth of time. Seems you all need to check your crap with Microsoft to update your Firefox.

Asked by Blair Hanna 6 months ago

Last reply by BLAIR Hanna 5 months ago

Firefox Fullpage Translation

Hello, How can I switch of the annoying new Firefox Fullpage Translations? It intrusively ask me each time a browse a new page. I do not need it nor do not want it. I ca… (read more)

Hello,

How can I switch of the annoying new Firefox Fullpage Translations? It intrusively ask me each time a browse a new page. I do not need it nor do not want it. I cannot find a way to switch it off.... Mant thanks for your help. Christian

Asked by christian.haltern 5 months ago

Last reply by cor-el 4 months ago

Firefox Tab crashes since latest uodate to firefox.

Ever since FireFox updated to the latest version I'm constantly having Tabs crash within Firefox. The following message comes up: GAH. Your tab just crashed.. bp-99cb… (read more)

Ever since FireFox updated to the latest version I'm constantly having Tabs crash within Firefox. The following message comes up: GAH. Your tab just crashed..


bp-99cb0647-4176-4710-b2c8-8a9e50231001 10/1/2023 1:01 PM bp-1da1989d-2091-432e-bfb7-8970c0231001 10/1/2023 1:01 PM bp-2cde79d9-a1de-4765-bd52-82dd10231001 10/1/2023 1:01 PM bp-9ad00c91-a977-4b4f-96a5-f1c2f0231001 10/1/2023 1:01 PM bp-41f094be-b1b5-4505-a6a2-097050231001 10/1/2023 1:01 PM bp-67a0c441-baad-412f-af7c-aeb9d0231001 10/1/2023 1:01 PM bp-5c33e37f-a7d4-4710-9918-c3a740231001 10/1/2023 1:01 PM

(moved the crash reports out of the Troubleshooting Information - c)

Asked by wconstable 5 months ago

Last reply by zeroknight 5 months ago

There is a Microsoft 365 ad completely blocking out my emails, no way to delete it

When I click on Firefox, my email comes up. Now the whole screen is covered up with an ad for Microsoft 365, and there is no way to delete it. I have tried re-booting a… (read more)

When I click on Firefox, my email comes up. Now the whole screen is covered up with an ad for Microsoft 365, and there is no way to delete it. I have tried re-booting and spent an hour trying to find solutions, which either don't apply to my problem or the solutions appear so complicated I can't follow them. I am 76, and just want to be able to do the most basic use of my computer.

Asked by cherikl 5 months ago

Last reply by Terry 5 months ago

Firefox running slow and loading slow also (web pages, settings, etc.)

Good afternoon. For the last day or so my Firefox has been running slower than normal. It takes longer to load my home page than normal, for one example. Actually it t… (read more)

Good afternoon. For the last day or so my Firefox has been running slower than normal. It takes longer to load my home page than normal, for one example. Actually it takes a little longer than it had to load most web pages. I tried opening the same pages on Edge to make sure it is not just an internet issue and Edge works fine.

I am also having an issue with settings. When I open settings, privacy, and navigate to saved logins before when the list would automatically populate it now takes almost 12 seconds to load all my logins.

I did try to run the browser in troubleshoot mode and the behavior did not change.

I am running Firefox 118.0.1. Any help would be appreciated. Thanks in advance.

Asked by Figureguy 5 months ago

Last reply by zeroknight 5 months ago

update for firefox

After several attempts, my Firefox shows "up to date" but the version still shows 101.0.0 after several attempts of closing Firefox and after waiting about an hour...it s… (read more)

After several attempts, my Firefox shows "up to date" but the version still shows 101.0.0 after several attempts of closing Firefox and after waiting about an hour...it shows downloading update, but still shows version 101.0.1 (64 bit). I have it set to auto update, and this morning it said to click to update; it closed and never reopened until I clicked the icon in my task bar.

Asked by cc^ 5 months ago

Last reply by Terry 5 months ago

Porn popped up on Google search

I was doing a normal search on Google when as I clicked a link (on the differences between methods and methodologies) a page showing graphic porn popped up. I thought tha… (read more)

I was doing a normal search on Google when as I clicked a link (on the differences between methods and methodologies) a page showing graphic porn popped up. I thought that would not be possible.

Asked by jmt31 5 months ago

Last reply by cor-el 5 months ago