Firefox Support Forum

Hello there,

I am having trouble getting to any website. I am using the proxy pac file which is set systemically, every other browser like Chrome, Edge, Safari work fine, only Firefox has trouble opening anything.

The traffic goes through VPN, and proxy included in proxy pac file. I tried all the settings from the about:preferences: network settings section

system: macOS Ventura 13.6 processor: M1 Tested on Version of Firefox: 118.0, 118.0.2, 119.0b9

Kind Regards, Greg

My browser is shaking really badly and all google says is turn of hardware aceeleration I did that didn't work and it's not because if extentions I just installed the browser and this is happening https://youtu.be/QYZLhegKMBQ?si=xLFxlbxkzkOlqplE

ever since i got firefox whenever i play a video, sometimes green rectangles pop up instead of pixels and the only way to fix it is to make the quality so low i can barely even see it anymore.

Tired of the bullying tactics of Microsoft forcing me to accept Microsoft Edge when all I want is Google Chrome, so I'm thinking of making Mozilla my default browser, but I'm concerned about whether Mozilla will tranfer all my info. I sell the occasional bits on Etsy and Ebay. I had found the perfect tool to edit my photos on Chrome. Now this has gone haywire because I am forced into using Edge, which does not give me anything like the editing choices I have on Chrome. I have followed all the directions given by Microsoft to get off Edge and back into Chrome but they have all failed miserably, so I am trapped in Edge and all my efforts are turning into Groundhog Day ! Also if I return to Firefox, what will happen to all my photos, and the folders they are kept in ? As an 86 year old, I need clear, concise directions on how I can restore everything I need to be able to return to a browser I was completely comfortable with. Please advise.

Hello, Every time I open Firefox there is the standard "Sign In" button in the top right corner and then also a second "Sign In" window that pops up to the right of the search bar partially covering the search bar. This is the window that I would like to disable or stop from opening. I would appreciate any assistance you can provide on the subject.

Thanks!  :)

When I go to https://www.consumentenbond.nl/tv/vergelijker and I click on 'Bekijk snel' on any of the products in Firefox 118, nothing happens except for lots of red error messages in the console. But on Firefox 115, al this works correctly. Are there known things broken in Firefox?

A few hours ago, I had a problem logging in to pCloud. I didn't have any problems until recently, but now I get the following message: Secure Connection Failed

An error occurred during a connection to my.pcloud.com.

    The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
    Please contact the website owners to inform them of this problem.

How do I resolve this situation and continue using pCload through Firefox?

Thanks, Alex

Corporate IT revisions seem to be starting to narrowing the range of browsers that will function on their websites - specifically with regard to the creation and management of an "account" at the website - to just Google’s Chrome or Microsoft’s Edge.

At the websites of the two following companies (one, a major health insurance company, and the other, a major waste disposal company), I had previously navigated to my account with Firefox without trouble ... until up-dates or revisions to the website rendered access to accounts impossible with Firefox. In each case, I called to ask for help with my problem, only to be told that the website's accounts were no longer configured to work with browsers other than Chrome or Edge, and to try using one of them rather than Firefox!

-- Blue Shield of California – by 2022, the change being made sometime in 2021 or early 2022 (a year when I had to be with another insurer) -- WM (formerly "Waste Management") – mid-2023.

As a result of my loyalty to Mozilla Firefox's promise of privacy and disdain for Chrome and Edge, I have lost access to the utility and convenience of an on-line account with both my insurer and my garbage collection service - irritating to say the least.

I am uneasy, moreover, that this might signal the beginnings of a trend if greater resistance is not raised to failing to accommodate the use of Firefox as an internet browser. Neither company's customer service representative was impressed by my personal objection; clearly it will take more concerted, organized pressure not to blow off those netizens who use Firefox rather than its data-sucking competitors.

Please, what can "we", Firefox users & Mozilla, do to resist being squeezed out by IT departments who cannot be bothered with extra configuration labor required to include accommodating Firefox?!

Hi,

I'm unable to access Indeed with appleId. Authentification works but unable to transfer to indeed afterwards.

Work with Edge so I will use Edge :(

Thanks,

Firefox will not start normally with a double-click or Right-click/Open but a right-click and Run as Administrator opens a window but a blank white browser. Uninstall, reinstalled and still get the same results. Tried getting to Firefox Settings when running as Administrator. Can get the menu to come up but clicking on Settings exits the menu but produces no results. Clickin on Add-ons and themes does the same thing but other options in the menu I can get to the About Firefox screen though.

Cannot access anything. Having to use Edge to send this support request.

Hello,

I was tying to reset my PC, windows 11. I clean installed Windows 11 and trying to install Firefox back, the videos seems to be getting blocked on certain websites, has no issue on Youtube, the error code 224002 appears on facebook, imdb and vimeo websites.

Please suggest.

Regards Leela

Firefox is my main browser but it seems like something is blocking full function on a website I need to work with. I can do it using Edge. I want to keep my browser Firefox so how do I clear that up?

I cannot access certain email documents because my pop up is blocked. I have tried a number of searches as to where to disable the pop up for firefox but keep hitting dead ends.

I'm only looking to use the VPN add-on for a particular movie streaming website where even the website itself advises that you use a VPN connection for security and safety.

I would have the VPN add-on disabled for everything else so I don't need a VPN add-on with lots of bells and whistles, I just want a free VPN add-on that will keep me relatively protected when I use the particular streaming movie website.

Can anybody provide any recommendations or opinions?

I'd rather not sign up to a free trial for a VPN service because obviously the free trial has a cut off date before you actually have to purchase the VPN service and as specified I'm not interested in buying a VPN service.

Firefox browser had failed repeatedly when trying to display sections within 2 websites. I receive "Can not load the page" at Blue Cross and Blue Shield and download freezes the page, site and my computer at a credit card company- requiring end task and complete shut down of computer. This has been occurring for 2 months. I do not have any issue loading these sites or sections via Edge or Chrome. Will this be corrected with the name change? Will there be another browser page that is more reliable?

If not, you don’t need to change your name on Firefox browser. You can just close it down and I will move to Edge or Chrome.

None of your Troubleshooting answers on your Support page covers my situation. I have cleared history, verified settings based on internet articles from others with this issue. Please have someone contact me directly. I’m tired of trying to fix this issue with your browser.