Firefox Support Forum

Cannot mute any video/audio player on any website in Firefox, also attempting to mute a tab has no effect on audio, which continues to play. For example the audio controls on YouTube do not function. Attempting to lower the volume does not work, nor does attempting to mute the player. I also experience this on Twitter and Twitch as well as any other website I visit to consume video or audio media. This issue is exclusive to Firefox on my system and is not present it Chrome or other Chromium based browsers.

Hi, Its been happening for a while now and i assumedd it was hardware related in the past but after upgrading the rig i thoguht id see if it changed but it didnt i can even run stress tests pushing gpu and cpu to the max and still the video plays fine but when i go into another fullscreen application the freezing/stuttering begins, when i go on most if not any website that streams video, Netflix/Twitch are the main culprits when i tab into another appliaction they stutter if not freeze completley but the audio remains fine, i tried to troubleshoot and come up short so thought id try my luck here, Ive tried disabling (Even uninstalling) all plugins and restarted and no joy, created a new profile and used that, no joy, however when i launch firefox in troubleshooting mode from about:support the issue isnt present and i cant figure out what the issue is since it occurs on a new profile with no changes or addons which i thought was the same as launching in troubleshooting mode but there seems to be something different which i hope to find out, streaming outside the browser through apps like netflix works fine when im in another application just not in browser specs are below if it helps:

FF Version: 99.0.1 (64-bit) GPU: RTX3090 (Around 80% usage at absoulte maximum in another game for instance so still room it can be around 50% when on low demand applications and stutter still happens) CPU: I7-12700K (Around 50-60% usage in a high demand game so without that its barely even using any effort) RAM: 32GB 4800Mhz (Again under load still half of that left to use) Internet download speed: 1Gbps (Doesnt flucuate from monitering it, hard wired via ethernet)

Summery:

My profile: Stutters Freezing My profile all addons disabled: Stutters Freezing Brand New profile with nothign changed (And not logged in): Stutters Freezing Launch in troobleshooting mode from about:support: No stutters/freezing (Even when the hardware is being pushed)

G MAIL WILL NOT LOAD. IS THERE A VIABLE ALTERNATIVE TO GOOGLE'S G MAIL & ITS SEARCH ENGINE? PARDON THE CAPS BUT IT IS THE ONLY WAY I CAN SEE WHAT I HAVE TYPED. I AM NOT SHOUTING. THANK YOU - GPB

If I have Mozilla Firefox open for a period of time, if posting a link, or refreshing it's as if there is no internet connection.

Web links in other tabs have no problem, only Tumblr.

Closing out the tab which Tumblr is in and opening a new tab and inserting the link produces the same result as if there's no internet connection.

The only way so far to rectify the problem is to close out Firefox, then restart. There also seems to be a delay in Firefox closing. When I click on the Firefox icon to open it, a pop-up appears that Firefox is already running, would you like to close it?

When attempting to add an Ipad to Mozilla vpn I seem to have created a new Firefox account with the same primary email address as my original (all of my profile is unset). When I now login to the account I end up in the new account and cannot access the original. However, when I try and delete the new account the new password is rejected and I suspect it wants the password from the original account - I do not want to test this as I do not want to lose my vpn. I am sure that there is confusion between the new and the old since I cannot set up the new account with the same secondary email address as the old one as it claims a user already has an account with this secondary address.

Any ideas on how I can get rid of the new account, if it is new, or clean it up so that I can restore it to the original ?

So I have my Download button visible all the time.

Yesterday, this suddenly started to happen.

When I download something, the list of Ongoing Downloads stayed open. It never did that before.

Any idea why and how to fix it?

Windows 10, Firefox 98.0 (64-bit)

Hi can somebody help me please? Sitting here on Christmas Eve at work trying to fix Firefox.

In a nutshell I have a really really annoying bug with Firefox which is going to cause me to pull all my hair out.

In the past the program used to check for updates and it used to work fine during this procedure.

Lately though I've been experiencing a really strange bug.

Whenever Firefox checks for updates the browser then cannot load a single webpage or anything while it is checking. Sometimes the checks can take around 3-5 minutes to complete.

Any videos or streams come to an eventual halt.

I have tried tweak a few settings in about:config such as app.update.interval

I have tried uninstalling and re-installing the browser - No change. This still happens usually about 5-8 times a day.

This computer is used for medical emergencies for our clients. We need a full functioning browser. I thought Firefox was that browser but I am beginning to think about installing something else now.

In these situations lives could be put at risk and I want to remedy this problem now before the new year. I imagine we will have a lot of patients coming in. I need to quickly submit forms at times and I really need a stable browser.

a) Can I turn off updates? I would prefer to check manually for updates once a week or so via Help -> About b) Can I reduce the frequency of the checks for updates? c) Is this going to be a normal feature for Firefox from now on?

Using tab groups extensions the behavior of Ctrl-tab shortcut has changed.

Instead of switching to last used tabs in the history it switches only between tabs in currently used group.

I have noticed it using Panorama Tab Groups but as it is not updated since 2020 I have switched it off and installed SImple Tab Groups, recommended by Mozilla. Unfortunately that behavior did not change.

How can I switch to last used tabs in history in all groups of STG?

I get an ERROR when I try to access the OKCupid.com Site from my PC (Firefox, latest version) or use the link from the email sent to me by OKCupid (which should open in Firefox).

I’ve cleared all cookies and still get a screen that says :

“It’s not you, It’s us. We’re having trouble reaching our servers. Please try again”

Retrying does not help.

I can get access using Microsoft Edge.

Is there a solution for the problem ?

Thanks, Rod

I quit Firefox after using it this morning. Then launched it again and now cannot connect at all to the internet. Went through Norton 360 with Lifelock to see if something was blocking the connection and they could not find a solution.

I have a MacBook Pro with Mojave version 10.14.6

Please advise as I do not want to loose all of my bookmarks etc.

Hi...

When I restart the browser, the bookmark bar is empty on startup and it also does not respond to anything. You can't use RMB on it and you can't drag a bookmark onto the toolbar.

I have tried 500 billion different thing with no luck - for instance:

• Refresh
• Reset toolbars to default
• Reinstall and complete deletion of profile etc.
• Diagnostic start with extensions disabled

...and probably a few hundred other things, but the problem reappears every time.

I'm using sync, so every time I've deleted/cleared etc., I log back in to sync and it syncs back bookmarks. Everything is great until I close the browser and restart it - then the bookmar toolbar is empty and unresponsive again.

The problem appeared recently - probably within the last 1-2 weeks.

Please help. :)

Best Regards, $Øyvind

Hello,

I synchronized my FF with another computer and made the mistake to remove all passwords before logging off sync so I lost all my passwords but a few.

However I still have the logins-backup.json on my main computer with everything inside. However when I replace the 'logins.json' by the content of logins-backup.json it's always reverted.

How can I replace all my passwords with the logins-backup.json content ?

I am using the bookmarks sidebar with Firefox on Windows 11. Several times a week, the bookmarks toolbar will become unresponsive - Clicking on links or folders to open/close doesn't work. Closing and reopening the browser solves the problem. I can still click on links on web pages and open or close tabs, just the bookmarks sidebar becomes unresponsive.

I have literally no extensions installed in Firefox, just the default Facebook container. No themes other than the system theme either.

Any thoughts to resolve the issue?

Thanks!

Just upgraded FF to V99.xxx I am no longer able to login into my credit union account which has worked flawlessly in previous versions of FF. The 2 step authentication when entered, just sends me back to login again. A very repetative process whereby the 2 step authentication is not being recognized, thus back to login over and over again!

The process works correctly using Safari

MacOS 10.14.6, FF 99.0.1

Thanks

I've used your firefox for my browser for many years and now Sam's Club Credit Card website says you do not support it. Help me fix it for samsclubcredit.com

So i have been doing some research on a topic and had tons of tabs open in private tabs (I have this bad habit to start researching on some topic in private windows coz more user access this laptop ) , i had to note down all the info but then suddenly the firefox browser crashes and i lose all my tabs .. is THERE ANY WAY TO GET BACK MY TABS OR ATLEAST THE LIST OF THE SITES SO I CAN GO BACK ON THEM TO RETRIEVE SOME INFO ???

I have Firefox as my default browser in my Windows 10 Pro PC. I have a Firefox account and have saved bookmarks I want to be able to access from my Mac on Firefox, but I can't.

When I try to log in and sync I tried logging in on the Mac with my account credentials from the Windows PC (my username and password from there). I don't have 2 Factor Authorization turned on in the Windows Firefox installation. However, the login attempt on the Mac immediately asks me to enter a security code without telling me where in the world I would get that.

It does say to open my authentication app and enter the security code it provides. I had no such thing. After some searching, I figured I had to install an extension. I installed authenticator by Mymindstorm.

I tried following the instructions but there was no QR code to scan and I had no idea from where the code requested would come. It appeared I had to add a Certificate Authority Secret Key but again I couldn't figure out from where and all documentation and instructions were useless and uninformative to me.

I resolved to turn off 2FA if it somehow were automatically installed in the Mac instance of Firefox. I again couldn't figure out where you do that. I saw instructions but found nowhere in my Settings anything about that.

I'm baffled. Isn't there some easy way to do this? My Chrome settings and bookmarks are accessible no matter from where I install and use it. I have Chrome on my Windows PC and I can also access all my bookmarks from opening up Chrome on my Mac. Why is this so difficult? Can anyone give me the simple solution that actually works?

Even on my Windows PC where I am logged in to my Firefox account and I have my bookmarks that I want to access on my Mac Firefox, when I open the Authenticator extension it says no accounts to display. I follow the link to "add your first account." The instructions are mind-boggling. There is no QR code to scan. I go the to Mac and sync to log in. It asks for the code, but there is no code either to scan or to install manually. The instructions to add the code manually are even worse -- that CA creation thing referring to a Secret Key somewhere supposedly being provided to me. WTF?

I'd just shut it off completely if I could.