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  • Archived

When I am use Firefox the "normal" website changes to a pure text version and then back to normal. This happens permanentlyy

The permanent changes from a normal website to a text version back and forward is very annoying. Even when I watch a video in such a website it disappears and shows the o… (read more)

The permanent changes from a normal website to a text version back and forward is very annoying. Even when I watch a video in such a website it disappears and shows the ony some text information. Deinstallation and new installation did not help to solve this problem. Other browsers workfine. What can i do?

Asked by hm.eppel 2 years ago

Last reply by FredMcD 2 years ago

  • Archived

MOZILLA FIREFOX; "not responding"?

I ALREADY ASKED THIS QUESTION, ABOUT 2 MONTH'S AGO, AND GOT NO RESPONCE???.....let me try again? i will be right in the middle of a reply or taking a screenshot...etc.~!… (read more)

I ALREADY ASKED THIS QUESTION, ABOUT 2 MONTH'S AGO, AND GOT NO RESPONCE???.....let me try again? i will be right in the middle of a reply or taking a screenshot...etc.~!, and my mouse pointer will stop activating what i'm clicking on, i keep clicking and out of the blue, i get a blue border at the top of the screen & to the left it says "not responding" and it wont stop, until i turn my laptop off, & back on, then restart??.....i bought my NEW HP LAPTOP / with windows 10 / from BEST BUY, and purchased a GEEK SQUAD contract?.....they were here, last MONDAY the 10th, and reset everything back to factory spec's, including a complete refresh of FIREFOX??.....and that didn't solve my problem???? CAN YOU PLEASE HELP? thanks DAVID

Asked by david summerlin 2 years ago

Last reply by OBW47 2 years ago

  • Archived

Firefox fails to run ...

Been using f-fox for years . Suddenly at reinstall rec'v error message see attachment "firefox-crash-Capture" . After that firefox fails at run time see attachment "fire… (read more)

Been using f-fox for years . Suddenly at reinstall rec'v error message see attachment "firefox-crash-Capture" . After that firefox fails at run time see attachment "firefox-crash-Capture-II" then nothing works no clicks must use ALT F4 to exit.

Please advise.

Asked by ringo2 2 years ago

Last reply by FredMcD 2 years ago

  • Archived

Firefox no longer allowing me to restore previous session

For the past week the little tab that pops up when I close firefox that reads something like "your previous session closed unexpectedly, click here to restore" has stoppe… (read more)

For the past week the little tab that pops up when I close firefox that reads something like "your previous session closed unexpectedly, click here to restore" has stopped popping up. I am also unable to restore my previous session through the "Restore Previous Session" option in the options. Any advice?

Asked by 123atv321 2 years ago

Last reply by FredMcD 2 years ago

  • Archived

Bandwidth

Hi everyone, hopefully someone can help. I have an issue with Firefox, I did read this aticle https://support.mozilla.org/en-US/questions/1273628, hoping it might solve m… (read more)

Hi everyone, hopefully someone can help.

I have an issue with Firefox, I did read this aticle https://support.mozilla.org/en-US/questions/1273628, hoping it might solve my problem, but nothing in it helped.

I am running Windows 10 (all up to date) and Firefox (all up to date version 79). I have done a fresh install of Firefox and my addons. I have run a virus check Mcafee (full scan) and have run Malwarebytes and ADW etc. all come back clear.

My problem is with bandwidth. If I run Speedtest on Windows with no browser open, I get my full download speed 220 mbps. If I open Edge and run Speedtest I still get the same speed 220 mbps, if I open Firefox and run Speedtest, my download speed drops to 80 - 90 mbps (I get the same speed even if I load Firefox in safe mode). Can somebody help with why my browsing speed drops so much and is there something I can do to restore some speed. Thanks in advance.

Asked by SteveMc 2 years ago

Last reply by TyDraniu 2 years ago

  • Archived

bookmarks toolbar

just switched to 2020 MacBook Air. when adding a bookmark to the bookmark toolbar, the icon and name shows. How do I delete the name so only the icon shows? Not sure i… (read more)

just switched to 2020 MacBook Air. when adding a bookmark to the bookmark toolbar, the icon and name shows. How do I delete the name so only the icon shows? Not sure if it's part of the new touchpad or what!!!

Asked by apvisionMac 2 years ago

Last reply by Chinmay 2 years ago

  • Archived

Authorization dialogs of the Firefox extensions

Firefox extentions often ask for the authorization "Access your data for all websites". The description is "The extension can read the content of any webpage you visit as… (read more)

Firefox extentions often ask for the authorization "Access your data for all websites". The description is "The extension can read the content of any webpage you visit as well as the data you enter there, e.g. B. Usernames and Passwords." Does this mean e.g. if I type in my bank account in a firefox browser window or a password for any other pge that this extension has access to this input/password??? Martin

Asked by m_vanselow 2 years ago

Last reply by jscher2000 - Support Volunteer 2 years ago

  • Archived

Seemingly random image corruption, vertical lines instead

Over the past 6 months or so, I've noticed that I occasionally get corrupt images where the images are replaced by semitransparent, randomly colored vertical lines, as se… (read more)

Over the past 6 months or so, I've noticed that I occasionally get corrupt images where the images are replaced by semitransparent, randomly colored vertical lines, as seen in the provided screenshot. I am unable to reliably reproduce the issue, and it seems to happen somewhat randomly, but recently its started to occur more frequently.

I am on the latest version of Windows 10 Pro, and all of my drivers are up to date, to the best of my knowledge. I'm not entirely sure this is a Firefox-specific issue, and I seem to remember the same problem occurring in the default windows 10 photo viewing app, but I'm not certain about that, it might have just occurred when I opened my images for viewing in Firefox.

I appreciate any help or insight anyone can provide, thanks!

Asked by asherburt 2 years ago

Last reply by cor-el 2 years ago

  • Archived

Master Password

Firefox just started asking for a "master password", which I never established. When I try to uncheck "Use Master Password" it asks me to enter my non-existent password. … (read more)

Firefox just started asking for a "master password", which I never established. When I try to uncheck "Use Master Password" it asks me to enter my non-existent password. Yes, I know it's now called "primary password" but I don't have one of those either. Running Windows 10, no AVG installed.

Asked by melvcole 2 years ago

Last reply by cor-el 2 years ago

  • Archived

Platform version error

I had setup file association for html files to Firefox on Windows 10. Recently, when I tried to run Belarc Advisor, I received an error message saying: XULRunner Error: P… (read more)

I had setup file association for html files to Firefox on Windows 10. Recently, when I tried to run Belarc Advisor, I received an error message saying:

XULRunner Error: Platform version '78.0.2' is not compatible with minVersion <= 78.0.1 maxVersion <= 78.0.1

I am able to temporarily resolve it by changing html file associations to Chrome but it seems like the issue is with Firefox installations. I had previously inquired about issues with Firefox automatic updating and was advised to do a complete install. I did that and am at version 79.0 at this time.

The following post indicates that XULRunner errors are caused by "Incomplete Update: The main reason for this error is an incomplete installation/update of the Firefox browser. Firefox is usually set to automatically install updates and this process can be interrupted because of bad internet or a sudden system shutdown or an antivirus. Whenever this happens, your Firefox update doesn’t install completely and leaves you with an installation with a mixture of old and new updated files in the Firefox program folder."

Source: https://appuals.com/fix-xulrunner-error-platform-version-is-not-compatible/

Is their solution the best approach to cleaning up this update issue?

Asked by rmk9785e 2 years ago

Last reply by cor-el 2 years ago

  • Archived

Signing in to Firefox account vs. just opening Firefox application

If I want to change whether cookies are enabled/disabled on Firefox, must I sign in to Firefox and then change my settings, or can I just click on the Firefox icon on des… (read more)

If I want to change whether cookies are enabled/disabled on Firefox, must I sign in to Firefox and then change my settings, or can I just click on the Firefox icon on desktop, open application and change settings from drop-down menu without signing into account?

Asked by heger.kyle 2 years ago

Last reply by jscher2000 - Support Volunteer 2 years ago

  • Archived

Top of Browser Window has Vanished

Firefox was working fine up until about an hour ago. In the attached image, you can see the bookmarks toolbar, but everything above it is white. There's no tab. There's n… (read more)

Firefox was working fine up until about an hour ago. In the attached image, you can see the bookmarks toolbar, but everything above it is white. There's no tab. There's no menu (File, Edit, View, etc.). There's no URL bar/search bar, and no little X to close the window when I'm done.

It is not in full screen mode, although if I hit F11 twice the menu, etc. will miraculously appear.

I tried deleting the xulstore.json file as one post here suggested. I tried refreshing Firefox.

I have a Windows 10 computer running Firefox 79.0.

Did I click some weird keystroke combination? How can I make my screen look normal again?

Asked by dahlia1 2 years ago

Last reply by cor-el 2 years ago

  • Archived

accessing Twitter

I suddenly am unable to access Twitter on Firefox, either when I use my bookmark for Twitter or when I search for Twitter on Google and click on the link to the main Twit… (read more)

I suddenly am unable to access Twitter on Firefox, either when I use my bookmark for Twitter or when I search for Twitter on Google and click on the link to the main Twitter homepage. Nothing happens with either case. The other browser I use (Safari) has no problems accessing Twitter.

Asked by Doug 2 years ago

Last reply by jscher2000 - Support Volunteer 2 years ago

  • Archived

i can't scroll down on the privacy & security preferences so I can't reach the segment where I can delete cache/cookies. what do i do? turned off the Mac laptop and turned it back on. nothing. i HATE that there is no person to talk to over the phone!

I followed the instructions on the help site. Went to preferences. Went to Privacy and Security. But when I try to scroll down to find the Delete Cache/Cookies (or whate… (read more)

I followed the instructions on the help site. Went to preferences. Went to Privacy and Security.

But when I try to scroll down to find the Delete Cache/Cookies (or whatever it says -- I don't know because I can't get to it!), my laptop scrolls down to Sync, the next category below Privacy & Security.

I turned off the Mac laptop and turned it back on. nothing. Help.

I'm sure I'm doing something incredibly stupid and it's a quick fix. If only there were a phone number to call . . .

Asked by joanryan1 2 years ago

Last reply by jscher2000 - Support Volunteer 2 years ago

  • Archived

import login data from a file

From a Mozilla Support page, " Firefox lets you import login information from a .csv (##..##) file. This feature is available starting in Firefox Version 80." I have the… (read more)

From a Mozilla Support page, " Firefox lets you import login information from a .csv (##..##) file. This feature is available starting in Firefox Version 80." I have the .csv file for my logins and passwords thru the export function. I can not get the drop down menu where I can select the "import from a file..." per the instruction in the support example because I am running Version 79. Many attempts to update to the latest version stops at 79. My help page for version states that I have the latest update --v79. SO--- any suggestions as to were I can go to download version 80. I am trying to transfer my logins from laptop 1 to laptop 2 without going thru the laborious task of entering each login by hand.

Asked by Thomas1941 1 year ago

Last reply by the-edmeister 1 year ago

  • Archived

Distorted colors in mp4 video

Colors are distorted in MP4 video as you can see in the attached screenshot. The distorted colors impact video on many sites including yourlearning.ibm.com, webex.com, tw… (read more)

Colors are distorted in MP4 video as you can see in the attached screenshot. The distorted colors impact video on many sites including yourlearning.ibm.com, webex.com, twitter.com, mlb.com, etc. They do not impact youtube.com which displays video correctly. My Firefox version is 68.10.0esr (64-bit) and my OS is RHEL 7.8, kernel version 3.10.0-1127.13.1.el7.x86_64, Gnome Version 3.28.2

I have tried running in safe mode but the issue persists.

How do get Firefox to display MP4 video with correct colors?

Asked by scottwn 2 years ago

Last reply by element-cz 1 year ago

  • Archived

sneaky add-on "slideclocks.com"

Using Firefox 79 on Windows 10, all of a sudden I am getting requests to install an add-on identifying itself as slideclocks.com. I did not ask for it and every time I t… (read more)

Using Firefox 79 on Windows 10, all of a sudden I am getting requests to install an add-on identifying itself as slideclocks.com. I did not ask for it and every time I try to cancel by hitting the "Don't Allow" button, other windows pop up. It also seems to generate multiple Firefox windows, once I counted 18 of them. Doing an "end task" from the Task Manager doesn't help; they just pop back up. I tried reinstalling Firefox but the who process just repeated itself. I tried restarting with "firefox -safe" but that didn't seem to help. I also get a cmd window now and then with the same request to install slideclocks.com. Attached is a sample of multiple windows being generated by this add-on. So how can I get rid of it?