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  • Archived

Import didn't work

Hi, after I received the 'Firefox appears to be slow' message for a couple of times in a row I decided to use the 'clean install' option that it (the browser) offers. I w… (read more)

Hi,

after I received the 'Firefox appears to be slow' message for a couple of times in a row I decided to use the 'clean install' option that it (the browser) offers. I was under the impression that you could choose what to clean and what to keep, but apparently I was wrong. I now have a clean install and all, but everything is reset - back to default.

I do have the old files on my desktop and tried to import them like mentioned here: https://support.mozilla.org/en-US/questions/1212433 But it didn't work at all. And to be honest ... I don't remember all of my passwords, which is what I truly need from my old files.

Asked by b.funk09 2 years ago

Last reply by FredMcD 2 years ago

  • Archived

I can see random people's information on log in pages

When I am taken to a log in page or an account page on several completely different websites, I can see random peoples personal information like their full names, email a… (read more)

When I am taken to a log in page or an account page on several completely different websites, I can see random peoples personal information like their full names, email addresses and phone numbers. When I go to one website, it automatically logs in to someone else's account and I have no idea who the person is. each time I click on the link, it brings up a new random person's account and info. It's not just happening on one website. I have no idea how this is happening and I worry that my account information is popping up on other peoples screens just like theirs is popping up on mine. I don't even know who to contact to try to resolve the problem. I even tried to call the Federal Trade Commision, but they didn't seem to care or want to help.

Asked by kimbowmansmith 2 years ago

Last reply by FredMcD 1 year ago

  • Archived

Lost bookmarks when updated to Firefox 72.0.2 on Mac

Morning, Updated to Firefox 72.0.2 on a Mac this am and lost all of my bookmarks. Never had this happen ever with Firefox. I have 4 profiles but cannot find the file with… (read more)

Morning, Updated to Firefox 72.0.2 on a Mac this am and lost all of my bookmarks. Never had this happen ever with Firefox. I have 4 profiles but cannot find the file with old bookmarks. Any help would be appreciated since this is really bothersome and shouldn't happen.

Asked by adamsadow 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

How can I set the FullScreen Mozilla Window to a specific size? e.g actual screen size is 1680x1050, but set the Mozilla fullscreen window to be 1680x950

I have an application which takes up about 122px across the bottom of my screen. I would like to run Mozilla without the url address box and other controls displayed, as … (read more)

I have an application which takes up about 122px across the bottom of my screen.

I would like to run Mozilla without the url address box and other controls displayed, as in Fullscreen mode, but for Mozilla to only take up the ScreenSpace above the application, e.g only use 950px Height of the 1050 px Height available.

The other application is made to reserve ScreenSpace, however this reserved screenspace doesn't seem to function when the Windows Desktop is not loaded, and So the Fullscreen mode Mozilla expands beneath the application.

How can I set the Mozilla Window in FullScreen mode to maintain a specific Size?

Asked by conaird 2 years ago

Last reply by FredMcD 1 year ago

  • Archived

pdfjs.disabled=true is ignored and opens PDF always in the internal PDF viewer

Try the following public url to open with Acrobat Reader or set the download option in FireFox options: https://support.hpe.com/hpesc/public/docDisplay?docLocale=en_US&am… (read more)

Try the following public url to open with Acrobat Reader or set the download option in FireFox options: https://support.hpe.com/hpesc/public/docDisplay?docLocale=en_US&docId=c04203920 It will open always in the built-in PDF Viewer of FireFox. pdfjs.disabled is set to true. Any idea how to change this?

OS: Windows 10 1909 64-bit Browser: FireFox 64-bit Browser version: 72.0.1

Asked by robert.scharpf 1 year ago

Last reply by jscher2000 1 year ago

  • Archived

Windows 7-to-10 -- how to keep bookmarks, saved passwords, and settings?

I'm finally moving to Windows 10 with a new computer. I want to keep my Firefox bookmarks, saved passwords, and (if possible) settings from my old Windows 7 computer. Aft… (read more)

I'm finally moving to Windows 10 with a new computer. I want to keep my Firefox bookmarks, saved passwords, and (if possible) settings from my old Windows 7 computer.

After installing Firefox on my new computer, do I need to do anything more than copy to the new (10) computer the final profile from my old (7) computer?

Asked by K in NC 2 years ago

Last reply by clarityjane 1 year ago

  • Archived

[search functionality (ctrl+f)] Some websites override it, how to prevent this?

discord for example, when you press ctrl+f it doesn't open default browser search function to search currently opened tab, but instead focuses on the built-in search func… (read more)

discord for example, when you press ctrl+f it doesn't open default browser search function to search currently opened tab, but instead focuses on the built-in search function of discord that does a different thing - searches the entire hub. Is there a config or about config to prevent this behavior on all sites?

Asked by gendalf 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Recent updates delete setting in Ad Block Plus for Firefox

After all recent updates (including the one today 1/29/20) a new window opens informing me that settings for Ad Block Plus for Firefox have been deleted. I get a message… (read more)

After all recent updates (including the one today 1/29/20) a new window opens informing me that settings for Ad Block Plus for Firefox have been deleted. I get a message which states, in part "It seems that an issue caused all filters to be removed and we were unable to restore a backup. Therefore we had to reset your filters and Acceptable Ads settings."

Asked by mearl 2 years ago

Last reply by cor-el 1 year ago

  • Archived

Why are links to pictures missing on news articles (ie FOX News)?

There used to be links to pictures within articles on various web pages. By looking at comments that are posted, they are still there but the links no longer appear with… (read more)

There used to be links to pictures within articles on various web pages. By looking at comments that are posted, they are still there but the links no longer appear within the article when I reference that article.

Asked by Travelingelk 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Firefox applying enterprise policies without policies.json file

After a recent update I noticed my firefox account stopped working and in the preferences page I started seeing the message that "Your browser is managed by you organizat… (read more)

After a recent update I noticed my firefox account stopped working and in the preferences page I started seeing the message that "Your browser is managed by you organization".

I did some research and found that these settings (identity.fxaccounts.enabled:false in about:config) are managed through a policies.json file found in /Applications/Firefox.app/Contents/Resources/distribution in Mac. But there is no distribution folder in the above path.

The problem persists even after uninstalling and reinstalling firefox and refreshing profiles.

PS: My computer is not managed by an organization.

Asked by eric765 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Firefox does not open any pages, dialogs, about: pages

Dear All, my Firefox is broken. It starts and shows a blank tab, but I cannot open any site, not even about:config or the options pane. Typing anything in the address ba… (read more)

Dear All, my Firefox is broken. It starts and shows a blank tab, but I cannot open any site, not even about:config or the options pane. Typing anything in the address bar or the search bar and pressing Return does nothing.

The only things I can do is opening new tabs (which will remain blank), and clicking on menu items in the main menu. None of the items that would open any dialog works, though.

So far I have tried:

  • Starting Firefox in safe mode
  • Creating and using a new profile (firefox.exe /p)
  • Uninstall FF and re-installing the latest version
  • Uninstalling FF and installing a previous version (downgrade), using a new profile
  • Deleting all mozilla and firefox entries in the registry in an uninstall / reinstall cycle

Now I am out of ideas. Any help is welcome. Thanks!

Asked by dr.khong 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

Know if someone read your email Gmail

Hello, need help. Is there any add-on what works and can see if the recipient opens Gmail email. Only what is works was https://mailtrack.io/en/ but they didn't support … (read more)

Hello, need help. Is there any add-on what works and can see if the recipient opens Gmail email. Only what is works was https://mailtrack.io/en/ but they didn't support Firefox any more Thank you

Asked by komir 1 year ago

Last reply by McCoy 1 year ago

  • Archived

Password has been changed 53 Days Ago

I Literally Cant Login To My Google Accounts Because i Have Changed A My Password Into Something Different Then I Changed It Back To My Original Password But It Says Pass… (read more)

I Literally Cant Login To My Google Accounts Because i Have Changed A My Password Into Something Different Then I Changed It Back To My Original Password But It Says Password Has Been Changed 53 Days Ago Even If I Had Just Changed It So I Cant Login. Please Help Me I Am Desperate For My Google Account.

Asked by nicholassebastianbudiman 1 year ago

Last reply by jscher2000 1 year ago

  • Archived

How do I get rid of Configuration Error dialog box stating, "Failed to read the configuration file. Please contact your system administrator."

After a recent beta version installed, my profile seems to have a corrupt configuration file. But I don't know how to figure out which one. It only happens on my Windows … (read more)

After a recent beta version installed, my profile seems to have a corrupt configuration file. But I don't know how to figure out which one. It only happens on my Windows 10 laptop. My profile syncs with another Windows 10 laptop, 2 user accounts on a Linux Mint desktop, and an LG phone. I followed the support article and changed the settings so that I was only on the release channel, rather than the Beta channel. I tried the Refresh Firefox. After resyncing my profile, the error returned. I uninstalled the newer Beta release, completely deleted the User/AppData/Roaming/Mozilla folder. I reinstalled the current release (72.0.2). After resyncing my profile, the error still returned. Every time I start Firefox, I get the annoyance of the error dialog box. After clicking OK, Firefox opens and works perfectly fine. How do I find which file in my profile is causing the error on just one computer?

Asked by Jason Alsin 1 year ago

Last reply by jscher2000 1 year ago