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  • Archived

saved logins disappeared

I cannot find an old Firefox folder. I have looked in profile and found 2 logins.json files, dated 21.03 & 09.03, the earlier says corrupt, have copied both together … (read more)

I cannot find an old Firefox folder. I have looked in profile and found 2 logins.json files, dated 21.03 & 09.03, the earlier says corrupt, have copied both together with the sqlite file. How do I open these files to check them ? Tried Firefox in Safe Mode, still no logins. Help would be appreciated, thank you

Asked by millos 3 years ago

Last reply by FredMcD 3 years ago

  • Archived

Cannot use extensions (e.g. Grammarly, liner), keep asking to log in/sign up!!

Hello, I have tried adding several different extensions to firefox and they do not seem to work. So, I am beginning to think that this is a problem with firefox rather th… (read more)

Hello,

I have tried adding several different extensions to firefox and they do not seem to work. So, I am beginning to think that this is a problem with firefox rather than with the companies that create the extensions.

Liner extension: I added the extension to firefox and have set up an account. But each time I try to use it to highlight text in a webpage, it asks me to sign up in order to use the extension. If I press OK, it will then lead me to the sign up page, I enter my account detail to log in. It logs in successfully. But then when I go back to use the extension, it continues to ask me to sign up. If I press OK again, it again guides me to the sign up page, except that the page immediately refreshes to my account's page since it remembers I already have signed in! But the extension still doesn't work!

Similar situations with grammarly and google translate.

Asked by chelseausb 2 years ago

Last reply by FredMcD 2 years ago

  • Archived

Disabling ad blocking. I have done more than 100 times.

I have even gone to add-ons and disabled all ad blocks. And almost always video is blocked. Is this some weird joke that's being played on me? Or am I not setting right?… (read more)

I have even gone to add-ons and disabled all ad blocks. And almost always video is blocked.

Is this some weird joke that's being played on me? Or am I not setting right?

Thanks.

Asked by brusky 3 years ago

Last reply by Shadow110 3 years ago

  • Archived

FF 57: How can I move the address bar up next to the menu bar, as I could in previous versions?

In the previous version of Firefox, I was able to move the address bar up to the right of the menu bar, along with useful control icons and some bookmark icons. In the ne… (read more)

In the previous version of Firefox, I was able to move the address bar up to the right of the menu bar, along with useful control icons and some bookmark icons. In the new Firefox 57 Quantum, this doesn't work from the Customise panel- the address bar stays below the tabs, wasting vertical space. How can I shift the address bar back to where I want it?

If it turns out that it is not possible to move the address bar up, then WHY? Is it a bug? Is it an omission? Will it be corrected? Or is it intended to remove this very useful feature, and if so, for what possible reason?

Asked by Dogmatix 3 years ago

Last reply by Mkll 3 years ago

  • Archived

Cannot use "split screen" now Windows 7 pro firefox 59.0

Split Screen works normally on Chrome and Internet Express, tried "fixes" on forum for windows 10-no help. Using Windows 7 Professional 64 bit, current Firefox Browser is… (read more)

Split Screen works normally on Chrome and Internet Express, tried "fixes" on forum for windows 10-no help. Using Windows 7 Professional 64 bit, current Firefox Browser is 59.0 64 bit.

Thanks to all for help.........................

Asked by mikieii 3 years ago

Last reply by jscher2000 3 years ago

  • Archived

Firefox (Portable) is registered with OS (Win 7 Pro) as default brower, but links in documents open Firefox minus Add-ons and icon customizations; is there fix?

Running Firefox Portable 60.0.2 on Windows 7 Pro and have custom Add-ons installed. But, when opening links in E-mail or documents, Firefox opens the correct version (60… (read more)

Running Firefox Portable 60.0.2 on Windows 7 Pro and have custom Add-ons installed. But, when opening links in E-mail or documents, Firefox opens the correct version (60.0.2) but without any of the installed Add-ons and with all customization removed. How does this happen?

Asked by myoung.aero 2 years ago

Last reply by the-edmeister 2 years ago

  • Archived

Force firefox to use unicode

I've had a problem on a particular page on my website that has resisted all attempts at analysis and fixing for years: the page renders in Western font in my FF browser (… (read more)

I've had a problem on a particular page on my website that has resisted all attempts at analysis and fixing for years: the page renders in Western font in my FF browser (in all my PCs), whilst in a colleague's browser (from another country) it renders fine in Unicode. It also renders fine in Unicode on my PC when using Chrome, and Edge, and Opera. Only Firefox is a problem.

I would be happy if I could just tell FF to render every single page I ever visit in Unicode by default. But I have go to View > Text Encoding > Unicode every single time I visit this page.

For info, I'll paste everything in the page before the <body> tag:


<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd"> <html xmlns="http://www.w3.org/1999/xhtml" xml:lang="en" lang="en"> <head> <title>xxx</title> <base href="https://www.xxx.com/templates/en/admin/Gross_Profit_Reports.html"></base> <link rel="stylesheet" href="css/reset.css?revision=1794" type="text/css" /> <link rel="stylesheet" href="css/text.css?revision=1794" type="text/css" /> <link rel="stylesheet" href="css/style.css?revision=1794" type="text/css" /> <link rel="shortcut icon" href="https://www.xxx.com/templates/en/images/favicon.gif" /> <script src="../js/jquery-1.9.1.min.js" type="text/javascript"></script> <script src="../js/jquery.stickytableheaders.min.js"type="text/javascript" charset="utf-8"></script> <script src="../js/sspextras.js" type="text/javascript" charset="utf-8"></script> <script type="text/javascript" src="../js/common.js"></script> <meta charset="utf-8"></head>


Although we use <meta charset="utf-8"> now, we've previously had it as <meta http-equiv="Content-Type" content="text/html; charset=utf-8">, but that has been similarly unsuccessful.

I'm happy to make changes on the browser side in the webpage, but I really want to solve this. Grateful for any help.

Asked by tsuchan 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Why can't I access my adsense account from Firefox?

My website is on Firefox. It's getting ads on it from adsense, but I can't access the adsense account from Firefox. I can only get there from Explorer or Chrome. I'm a… (read more)

My website is on Firefox. It's getting ads on it from adsense, but I can't access the adsense account from Firefox. I can only get there from Explorer or Chrome. I'm also making almost no money, 87 cents, in several months. I feel that the adsense and the website are not coordinating. Could anyone give me some insight into this. I've spent hours and tried everything I know to work out the situation. Please help. Thanks. Mary Ann

Asked by makincer 6 years ago

Last reply by philipp 6 years ago

  • Archived

Can't download pdfs

Since Firefox was update I can't download pdfs from the sites I have to use for work. If there is anyone who is willing to work with me or can fix the issue I’d appreci… (read more)

Since Firefox was update I can't download pdfs from the sites I have to use for work. If there is anyone who is willing to work with me or can fix the issue I’d appreciate it. However, your help system has simply left me flat at this point since it seems to have a no-contact, hands-off policy.

My Firefox setting is to clear history on closing, so every instance of Firefox is a new instance with no history - closed out and tried again after the pdfs refused to download the first time Tried to update plugin for Adobe Acrobat - didn't work Tried to let Firefox update all plugins itself - didn't work Tried all fixes for pdfs in help lookups, including resetting Firefox, changing to use Firefox previewer, etc. Created exception to popup blocking for Costco vendor website Removed popup blocking entirely Uninstalled and reinstalled Firefox

By the way, your image upload failed miserably. I was going to upload a pdf showing the conversation trail between the Costco help desk and myself regarding the pdfs, but the upload of the image hung.

Also, I had a user account created, and it wouldn't let me log in. Updated password but same thing - no dice. Closed out of Friefox, went back in, still no luck. Re-set password again, but still not working. Have had to create a new personal account to get help. As a user am non-plussed by your non-support.

Any help will be appreciated. If no help forthcoming then my company will uninstall Firefox from every PC - it's currently our default browser but we can't afford non-productive time with a non-working browser.

Thanks, Beth Asher

Asked by mthrship 4 years ago

Last reply by FredMcD 4 years ago

  • Archived

icons misisng, no chrnology saved

Hello, I do not have any images/icons of the website in the toolbar and it does not save chrnology. I reinstalled Mozilla on my mac OS X 10.9.5 biut nothingchanged. Any h… (read more)

Hello,

I do not have any images/icons of the website in the toolbar and it does not save chrnology. I reinstalled Mozilla on my mac OS X 10.9.5 biut nothingchanged.

Any help?

Asked by Chiarachiara 3 years ago

Last reply by cor-el 3 years ago

  • Archived

Why do you keep blocking websites that you link me to from the home page? "add exception" does not work.

When I click links that Mozilla actually links me to, I get a lot of the insecure connection messages. A lot of times it is for big websites that are totally secure. Wh… (read more)

When I click links that Mozilla actually links me to, I get a lot of the insecure connection messages. A lot of times it is for big websites that are totally secure. What is more frustrating is that even after I go to advanced and click "add exception" it still won't let me visit the page. I love Firefox but you guys are making it harder and harder for me to surf the web :-(

Asked by joerules 3 years ago

Last reply by FredMcD 3 years ago

  • Archived

How to permanently disable the dialog pop up box "This browser is not supported for running this application" in firefox

We are automating a web application using a test tool . The tool captures the GUI objects. For some reason the tool is not unable to capture the dialog box with OK butto… (read more)

We are automating a web application using a test tool . The tool captures the GUI objects. For some reason the tool is not unable to capture the dialog box with OK button This browser is not supported for running this application" in firefox. Please contact System admin

We want to get rid / permanently disable this dialog box to appear so that the automation script doesn't have to handle this dialog box. Please let us know what settings we should change in firefox

Asked by Srivatsan_pa 2 years ago

Last reply by cor-el 2 years ago

  • Archived

Do not have an ad blocker installed, yet web sites keep telling me to turn off my ad blocker to access the contents

I do not see any ad blocker installed in my add-ons or extensions. I did at one time but it seems to have disappeared some time ago. Many web sites give me a message th… (read more)

I do not see any ad blocker installed in my add-ons or extensions. I did at one time but it seems to have disappeared some time ago. Many web sites give me a message that I have an ad blocker and have to white list their site in order to view. I am using 66.0.4

Asked by David36FL 1 year ago

Last reply by fffknol 1 year ago

  • Archived

How to get firefox to stop interfering with my computer?

we are tried of the pop up that tells us someone is changing our homepage. When I tried to change it to google I was blocked. When we use firefox it takes us to "ASK" w… (read more)

we are tried of the pop up that tells us someone is changing our homepage. When I tried to change it to google I was blocked. When we use firefox it takes us to "ASK" which gives us the weirdest sites, pop ups, & associations. We want a streamline response that we get from google, not the absurd! Please relinquish control of our ability to set our own homepage.

Asked by heymark 5 years ago

Last reply by cor-el 5 years ago

  • Archived

Why won't my add-on settings save?

I am running Firefox Nightly 54.0a1 (2017-01-28) (64-bit) and for some add-ons my settings won't save (for example QuickNote). But if I launch regular Firefox, and change… (read more)

I am running Firefox Nightly 54.0a1 (2017-01-28) (64-bit) and for some add-ons my settings won't save (for example QuickNote). But if I launch regular Firefox, and change the settings they do save and then work for Firefox Nightly too. I have tried factory resetting and reinstalling, but nothing worked.

Asked by Snailen 4 years ago

Last reply by FredMcD 4 years ago