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Repeated Firefox crashes

I'm getting repeated Firefox crashes. The last three crash dumps: bp-0ae19e65-f5be-4b42-a060-73eae2140205 bp-464c8209-5206-400d-9c7e-8ec3b2140205 22a5646c-94d6-4fd2-b89f-… (read more)

I'm getting repeated Firefox crashes. The last three crash dumps:

bp-0ae19e65-f5be-4b42-a060-73eae2140205 bp-464c8209-5206-400d-9c7e-8ec3b2140205 22a5646c-94d6-4fd2-b89f-0e6572a94009

I already diabled the addons I don't need, and disabled flashes' Hardware Acceleration (but it seems to have reactivated the option on it's own).

Can this be solved? Thanks in advance.

Asked by mart1jn 6 years ago

Last reply by Wesley Branton 6 years ago

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firefox crashes PC BSOD bad spool header error mssg

I am unable to re install Firefox on my Windows 8 PC. Since yesterday trying to launch Firefox causes my PC to crash and then as it shuts down I am advised to search onli… (read more)

I am unable to re install Firefox on my Windows 8 PC. Since yesterday trying to launch Firefox causes my PC to crash and then as it shuts down I am advised to search online for bad_spool_header info

After I did (both Chrome and Explorer work) I found a" search by conduit" add on which I was able to uninstall and completely (?) clean out from my system I also ran several malware tests and cleaned out my registry keys. The computer works fine only issue is with Firefox. Since Firefox immediately launches after install and this causes PC to crash I am stuck in an endless loop and cannot even go into safe mode for Firefox, attempting to do that to stop the launch caused not only a crash but a weird vibrating noise from PC.

Please note I use Win 8 as old style Win programs from regular desktop/start menu, not via app/charms interface (in case you are sending me instructions). Hope you can help me get my Firefox back!

Asked by ckinsobe 6 years ago

Last reply by guigs 6 years ago

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Browser crashes every time I try to save an image

Any activity that involves selecting a folder causes "Firefox Not Responding" error. So I cannot save an image or change the default download folder. The same issue occu… (read more)

Any activity that involves selecting a folder causes "Firefox Not Responding" error. So I cannot save an image or change the default download folder. The same issue occurs using Chrome v33 but not Opera v20.0.

I'm using Firefox v28.0 on a Windows 7 64 bit system.

Started happening a couple of days ago. Worked my way through all of the suggestions online, including deactivating plugins.

Asked by MinisitePro 6 years ago

Last reply by user709721 6 years ago

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Firefox 28.0 frequently crashes

Auto-updated to 28.0 and Firefox has become so unstable as to be virtually unusable. I had to start Chrome to have a browser up long enough to submit the crash report...… (read more)

Auto-updated to 28.0 and Firefox has become so unstable as to be virtually unusable. I had to start Chrome to have a browser up long enough to submit the crash report... Sometimes the crash is spontaneous (no user action in progress), sometimes when I change tabs, sometimes while scrolling

bp-eb4cfcc7-730c-4b2b-a0cf-606fa2140326 3/26/2014 11:15 AM bp-2e201129-9595-4ed0-81d2-4fd8f2140326 3/26/2014 11:14 AM bp-048dba53-8de4-47a0-9e1b-5606e2140326 3/26/2014 11:13 AM bp-28b7841a-5e57-4c8f-8d62-b316a2140326 3/26/2014 10:05 AM bp-765c7168-fd98-4240-8dff-ca5772140325 3/25/2014 7:48 PM

Asked by ChazE911 6 years ago

Last reply by Wesley Branton 6 years ago

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Firefox crashes literally all the time. Why?

Firefox (Version 29.0) keeps crashing on me several times per day. I have done the following to try and fix it but it still crashes. I was better off on the Aurora it see… (read more)

Firefox (Version 29.0) keeps crashing on me several times per day. I have done the following to try and fix it but it still crashes. I was better off on the Aurora it seems.

Add-Ons: I tried disabling them but Firefox still crashed. I only have 2 extensions installed.

Plugins: I have checked all my plugins and it says that Adobe Acrobat (Adobe PDF Plug-In For Firefox and Netscape 10.1.9) is vulnerable but when I go to update it, Adobe tells me that I already have the latest update installed. The same thing for Java Deployment Toolkit 7.0.550.14 & Java(TM) Platform SE 7 U55. I go to update them and Java tells me I am already up to date.

Reinstall & Safe Mode: I have completely uninstalled then re-installed Firefox along with trying Firefox in Safe Mode. It still crashes.

Crash Reports:

  • bp-aa93bed4-37c8-425e-a9ba-4b9242140507
  • bp-3a2d79c7-a613-419f-aa12-c6c9d2140507
  • bp-abe6f72c-eb62-4547-863b-3ab0d2140507
  • bp-6fc2234f-8bae-4848-857f-811442140505

Aaaaaaaaaaaaaaaaaaanyone have any idea why this keeps happening?

Asked by HamlinRacing 6 years ago

Last reply by HamlinRacing 6 years ago

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already running

Yes, ever since the update to Firefox 29.0 the other day, I often get the "already running but not responding" message on trying to start the program, and thus have eithe… (read more)

Yes, ever since the update to Firefox 29.0 the other day, I often get the "already running but not responding" message on trying to start the program, and thus have either to kill the service in task manager or reboot. I've already changed the properties of the profile to uncheck read only and already disabled an add-on (tab mix plus). My other add-ons are Better Privacy, AdBlock Plus, and Fire FTP, and darned if I am going to go without any of them. I can't help thinking there's just a serious bug in this new rollout. It's especially frustrating as I've used and supported Firefox and Thunderbird for so long now. I feel I'm being chased to Chrome! (I run Windows Vista, no firewall. The other suggested fix, deleting the lock file, is recommended, I see, only if the message persists after reboot, obviously not my issue.)

Asked by jhaber3 6 years ago

Last reply by Tom716 6 years ago

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  • Archived

Firefox quits after a few minutes if I am not using an online program, like email--I want it to stay open. Help

When I open firefox and connect to the internet, everything is fine. But if I step away for a few minutes, my connection is lost, and I have to log into whatever site I … (read more)

When I open firefox and connect to the internet, everything is fine. But if I step away for a few minutes, my connection is lost, and I have to log into whatever site I was on, again, usually email, buts sometimes others. I seem to have to be continuously using the site for it to stay on.

Asked by lcandib 6 years ago

Answered by Wesley Branton 6 years ago

  • Solved
  • Archived

submission of pending crash reports

hi all Pretty straight forward (I hope): Currently using Firefox 31.0 on windows 7 64 bit home premium. Just realised that I've got about 20 sets of pending crash reports… (read more)

hi all

Pretty straight forward (I hope):

Currently using Firefox 31.0 on windows 7 64 bit home premium.

Just realised that I've got about 20 sets of pending crash reports (.dmp and .extra) located here:

...AppData\Roaming\Mozilla\Firefox\Crash Reports\pending

Date-range is Feb to Aug 2014, so presumably applies to approx firefox versions 29-31.

Is there a way to force / request submission of these reports?

I have no particular desire to delete them - they don't take up much HD space.

However, there's no point in keeping them if I can't trigger a submission process.

Also, I would like to contribute to bug-resolution by proving the reports.

Btw, I think they are probably mostly Flash related.

This is not just a whinge. The Flash plugin seems to fall over quite frequently (for me anyway) - certainly appears the only one I can rely on to misbehave! I checked the top plugin crash submissions too for the last 28 days on mozilla's crash-stats (filtering on FF 31 and windows)... and... the top 3 entries, which account for 55% of all plugin crashes, appear all to be flash related lol (gJ adobe) ;)

Anyway, if anyone can tell me how to submit these pending reports, I'd be grateful.


Regards,

Gary

PS I noticed, when providing FF's troubleshooting info for this post, that I got a crash report submission (automatically) about 15 mins ago... and one pair of files has disappeared from my Pending folder.

Do I just have to be patient then? I use FF a lot, so don't really understand what circumstances trigger the report submission (i.e. it's not a question of just having FF open / active).

Thanks again for any assistance rendered.

Asked by gazzawazza 5 years ago

Answered by cor-el 5 years ago

  • Archived

Firefox crashes

Add as many details as you can. Open a new tab and type about:crashes in the address bar. Then copy the last few crash IDs and paste them here. Example Crash ID: bp-32f99… (read more)

Add as many details as you can.

Open a new tab and type about:crashes in the address bar. Then copy the last few crash IDs and paste them here.

Example Crash ID: bp-32f9909a-67b8-4ba0-b0df-a4ca52140829

Asked by dhiva302 5 years ago

Last reply by cor-el 5 years ago

  • Archived

Firefox crashes at start

OS Ubuntu 12.04 Now using Chromium Can't start Firefox even in safety mode, because crash screen apears immediately. the following is the text message in detail window: … (read more)

OS Ubuntu 12.04 Now using Chromium Can't start Firefox even in safety mode, because crash screen apears immediately.

the following is the text message in detail window:

BuildID: 20140830210659 CrashTime: 1410376627 EMCheckCompatibility: true FramePoisonBase: 7ffffffff0dea000 FramePoisonSize: 4096 InstallTime: 1409796676 Notes: OpenGL: NVIDIA Corporation -- GeForce 7300 LE/PCIe/SSE2 -- 2.1.2 NVIDIA 304.116 -- texture_from_pixmap

ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SecondsSinceLastCrash: 1311 StartupTime: 1410376591 Theme: classic/1.0 Throttleable: 1 URL: https://www.google.com/?gws_rd=ssl Vendor: Mozilla Version: 32.0 useragent_locale: chrome://global/locale/intl.properties

This report also contains technical information about the state of the application when it crashed.

Asked by tonyavila 5 years ago

Last reply by guigs 5 years ago

  • Archived

Firefox Flash crashes

I've been having multiple FF crashes for more than 6 months - sometimes a week goes smooth, sometimes there's several crashes a day (I'm in QA and use browsers heavily). … (read more)

I've been having multiple FF crashes for more than 6 months - sometimes a week goes smooth, sometimes there's several crashes a day (I'm in QA and use browsers heavily). In some cases only Flash Player crashes but sometimes it's a whole browser session. I updated Shockwave Flash and FF several times and reinstalled both during that period. Local troubleshooting didn't help either. Please see today's Error msg (https://www.dropbox.com/s/mb4bjck9hu3tccc/PluginError.png?dl=0) and a list of submitted reports (https://www.dropbox.com/s/cf0o25qx0i5xw48/CrashReports.png?dl=0) which can't be opened though. Let me know if any more details are needed to troubleshoot and fix the issue. Thanks!

Asked by AlenaS 5 years ago

Last reply by guigs 5 years ago

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Firefox crashes

Most of the time, during browsing, Firefox is freezing and saying "not responding". And after ending this processes of it, I am not able to open it again. What is the pro… (read more)

Most of the time, during browsing, Firefox is freezing and saying "not responding". And after ending this processes of it, I am not able to open it again. What is the problem ?

Asked by Siddharth 5 years ago

Last reply by FredMcD 5 years ago

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why does firefox keep crashing even when I install the updates it wants every other day?

Why does firefox keep crashing? It happens on a regular basis. Considering that it wants me to update every other day, I would assume that you were fixing these problems.… (read more)

Why does firefox keep crashing? It happens on a regular basis. Considering that it wants me to update every other day, I would assume that you were fixing these problems.

It has gotten as bad as when windows decides to change my setting about windows update, and just automatically installs and restarts my computer without my permission, causing me to lose major amounts of data.

Currently looking for a new browser -- will NEVER install Chrome, and IE sucks. I'm not left with much. So far Firefox has been the least of the evils out there, but I just lost a ton of stuff I had been working on. Time to try something new. We'll see if this actually goes out before it crashes again.

Asked by sierradmn 5 years ago

Last reply by guigs 5 years ago

  • Solved
  • Archived

Firefox crashes

Crash ID: bp-42d0299f-0428-4878-b565-c02e72150910 I did try clean install as well but still keep crashing , please help, details are below AdapterDeviceID: 0x9591 Adapter… (read more)

Crash ID: bp-42d0299f-0428-4878-b565-c02e72150910

I did try clean install as well but still keep crashing , please help, details are below

AdapterDeviceID: 0x9591 AdapterDriverVersion: 8.792.5.2000 AdapterSubsysID: 212617aa AdapterVendorID: 0x1002 AvailablePageFile: 3896315904 AvailablePhysicalMemory: 1023524864 AvailableVirtualMemory: 3987296256 BIOS_Manufacturer: LENOVO BlockedDllList: BreakpadReserveAddress: 57409536 BreakpadReserveSize: 67108864 BuildID: 20150826023504 CrashTime: 1441910332 EventLoopNestingLevel: 1 FramePoisonBase: 00000000f0de0000 FramePoisonSize: 65536 InstallTime: 1441743750 Notes: AdapterVendorID: 0x1002, AdapterDeviceID: 0x9591, AdapterSubsysID: 212617aa, AdapterDriverVersion: 8.792.5.2000 Has dual GPUs. GPU #2: AdapterVendorID2: 0x8086, AdapterDeviceID2: 0x2a42, AdapterSubsysID2: 212617aa, AdapterDriverVersion2: 8.752.4.0 ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SecondsSinceLastCrash: 169 StartupTime: 1441910327 SystemMemoryUsePercentage: 75 Throttleable: 1 TotalPageFile: 8369913856 TotalPhysicalMemory: 4185899008 TotalVirtualMemory: 4294836224 URL: User32BeforeBlocklist: 1 Vendor: Mozilla Version: 40.0.3 Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 1 :

MSAFD Tcpip [UDP/IP] : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD Tcpip [RAW/IP] : 2 : 3 :  
MSAFD Tcpip [TCP/IPv6] : 2 : 1 : %SystemRoot%\system32\mswsock.dll 
MSAFD Tcpip [UDP/IPv6] : 2 : 2 :  
MSAFD Tcpip [RAW/IPv6] : 2 : 3 : %SystemRoot%\system32\mswsock.dll 
RSVP TCPv6 Service Provider : 2 : 1 :  
RSVP TCP Service Provider : 2 : 1 : %SystemRoot%\system32\mswsock.dll 
RSVP UDPv6 Service Provider : 2 : 2 :  
RSVP UDP Service Provider : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD RfComm [Bluetooth] : 2 : 1 : 

This report also contains technical information about the state of the application when it crashed.

Asked by tyasar 4 years ago

Answered by tyasar 4 years ago

  • Archived

Firefox crashes

Crash ID: bp-77d89c37-e759-45f3-b6a1-f26182150913 My firefox on a mac using Yosemite 10.10.5 is opening but when you try to do anything the beach ball od death appears an… (read more)

Crash ID: bp-77d89c37-e759-45f3-b6a1-f26182150913

My firefox on a mac using Yosemite 10.10.5 is opening but when you try to do anything the beach ball od death appears and it never goes away. What to do?

Asked by eglassman 4 years ago

Last reply by eglassman 4 years ago