Firefox Support Forum

We are getting numerous reports from our users that ESR 31.2 is crashing on launch, safe mode does not work either. Here is a crash report:

AdapterDeviceID: 0x0102 AdapterVendorID: 0x8086 AvailablePageFile: 13372104704 AvailablePhysicalMemory: 5128089600 AvailableVirtualMemory: 4100419584 BIOS_Manufacturer: Dell Inc. BlockedDllList: BreakpadReserveAddress: 86179840 BreakpadReserveSize: 41943040 BuildID: 20141011074935 CrashTime: 1413466625 FramePoisonBase: 00000000f0de0000 FramePoisonSize: 65536 InstallTime: 1413460028 IsGarbageCollecting: 1 Notes: AdapterVendorID: 0x8086, AdapterDeviceID: 0x0102, AdapterSubsysID: 047e1028, AdapterDriverVersion: 8.15.10.2418

ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: esr SecondsSinceLastCrash: 86 StartupTime: 1413466624 SystemMemoryUsePercentage: 39 Throttleable: 1 TotalPageFile: 16928415744 TotalPhysicalMemory: 8465170432 TotalVirtualMemory: 4294836224 URL: Vendor: Mozilla Version: 31.2.0 Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 1 : %SystemRoot%\system32\mswsock.dll

MSAFD Tcpip [UDP/IP] : 2 : 2 :  
MSAFD Tcpip [RAW/IP] : 2 : 3 : %SystemRoot%\system32\mswsock.dll 
MSAFD Tcpip [TCP/IPv6] : 2 : 1 :  
MSAFD Tcpip [UDP/IPv6] : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD Tcpip [RAW/IPv6] : 2 : 3 :  
RSVP TCPv6 Service Provider : 2 : 1 : %SystemRoot%\system32\mswsock.dll 
RSVP TCP Service Provider : 2 : 1 :  
RSVP UDPv6 Service Provider : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
RSVP UDP Service Provider : 2 : 2 : 

useragent_locale: en-US

This report also contains technical information about the state of the application when it crashed.

Firefox has been a bit slow lately, stalling sometimes, and it's begun crashing at random intervals, sometimes when I'm not even doing anything. I hadn't updated in a while, so I went and did that, hoping that would cure it, but that's a no-go. So I went and checked the latest crash report and the reason came up as:

EXC_BAD_ACCESS / 0x0000000d

I'm afraid I don't know what this means or how to fix it.

Hi everyone, my ff started crashing lately and I cant even open it in safe mode. help me out? Thanks!

Crash ID: bp-0f75fb36-8774-4c37-9b69-581232141021 Crash ID: bp-90117424-e193-4772-8ace-2a08e2141021 Crash ID: bp-8a028e85-2918-4b1e-bad2-769072141021 Crash ID: bp-e22a70e1-fa58-49bd-aa5b-be8692141021

Firefox crashes really often last few weeks. Most of the time it is related to the flash player. since I use the latest version of flash player I dont have the same problem on other browsers such as Chrome, Internet Explorer.

My crash id is: bp-03535531-e457-44e1-bf4d-6cdef2141021

Thanks for your help.

I stopped using Firefox a few years ago because it had too many bugs compared to some other browsers. I decided to try it again but I may go back to using other browsers. Besides the issue of video not staying full screen on my second second monitor, Firefox crashes a lot. I have wasted a lot of time trying the posted solutions in firefox support and looking on the net for a solution. Nothing works. It amazes me that Firefox still has this issue when other browsers don't.

Hi,

I had some malware on my firefox, delta-home. I uninstalled and then reset firefox. When this didn't work I downloaded malwarebytes and went right through the add ons to remove any obvious problems. I then uninstalled, reinstalled and reset again.

After this the page would open but every time I start up it would freeze and not respond. When I tried to reset it would crash. Here are the crash reports: Report ID Date Submitted bp-0154ff76-a208-426b-a407-bce4f2141121 21/11/2014 8:54 PM bp-bb568c90-601b-4eee-b1e0-01a572141121 21/11/2014 8:46 PM bp-c5584de9-471a-4f21-b825-b3f6a2141121 21/11/2014 8:05 PM

I have gone through all the basic trouble shooting for crashes and firefox not responding; updates, viruses, re-installs, safe mode, PAC, creating a new place history, checking restore sessions.

None have worked. I have been at this for 5 hours and am still unable to come up with any solution. If anyone can help. I would appreciate it greatly.

After upgrading my Mac to Yosemite, Firefox crashes. I can't open it. Reinstalling or starting in safe mode doesn't help. Can this be fixed or will an update be sent to fix? Least of all, for a temporary fix I need to be able to get to my Firefix bookmarks so I can put them on another browser. Is there another way to read them? A lot of those links are important and I need access to them. Thanks.

I like firefox and I use it as my favorite browser. When my Operating system crashes or browser crashes, I am losing my saved passwords which is creating me a lot of trouble. So, whenever a password is saved, I like firefox to generate amail for me stating URL, username and password. Kindly add this feature immediately and save people like me

Firefox Dev Edition, it randomly closes windows. I typically have up to 3 windows open at a time with anywhere from 3 to 8 tabs open on each, so idk if it's a memory problem and I'm just too demanding? In Chrome, when a window is closed, you can go to "recently closed tabs" and the entirety of that window's tabs are grouped into one entry, so in one click all tabs from that closed window are brought back. It's more like "recently closed tabs & windows". But firefox doesn't have this implemented so I then have to repeatedly open a new tab, open from history, repeat. I'm sure I put too much load on my browsers, but Chrome doesn't do this and I would hope that Firefox would be as much of a work horse as Chrome has been for me in all the years I've been using it. I can retrieve any logs or provide more information to anybody if it helps.

Summary: While browsing with multiple windows of FF:D up, one will randomly close. I actually recall this happening while I had my laptop closed and not in use. The window just closes out and it cannot be restored in any way other than opening each individual tab in history.

Firefox 34 is constantly crashing, at random intervals. Sometimes the crash occurs as soon as the browser starts, sometimes it'll be fine for a couple of minutes, sometimes it's an hour.

I am using an AMD GPU with the proprietary driver on Linux.

Flash is disabled.

What I have tried:

Disabling hardware acceleration

Disabling all add-ons

Creating a new profile

Re-downloading the package

Crash signature: https://crash-stats.mozilla.com/report/list?product=Firefox&signature=libc-2.19.so%400x94470

The issue started in version 32-33, I don't remember which.

I don't know if it's related, but HTML5 x.264/MP4 playback has stopped working as well. Now I am only able to play webm video.

The crashes seem to happen more frequently when browsing YouTube.

I'm submitting this from Chrome, because Firefox is now crashing so quickly. Even in safe mode, when no sites have been visited (only google, the homepage). Firefox is fully updated. The latest crash ID is bp-8e5bd7b3-452b-4d50-a1b6-bd1472141217. Probably the first crash ID on this problem was bp-ac6e95c8-9998-43e9-a801-e52ba2141214

AdapterDeviceID: 0x0161 AdapterDriverVersion: 6.14.13.790 AdapterSubsysID: 21461682 AdapterVendorID: 0x10de Add-ons: feedly%40devhd:16.0.528,%7B1BC9BA34-1EED-42ca-A505-6D2F1A935BBB%7D:5.12.12.1,%7Be4a8a97b-f2ed-450b-b12d-ee082ba24781%7D:2.3,%7B5384767E-00D9-40E9-B72F-9CC39D655D6F%7D:1.4.2.6,%7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:34.0.5,jid0-RZ1wv8WwA7CKjr2eJZV648uKiuE%40jetpack:0.3.1.1,jid1-n85lxPv1NAWVTQ%40jetpack:0.95,%7Bd10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d%7D:2.6.6 AvailablePageFile: 4111114240 AvailablePhysicalMemory: 996642816 AvailableVirtualMemory: 1732423680 BIOS_Manufacturer: American Megatrends Inc. BlockedDllList: BreakpadReserveAddress: 52953088 BreakpadReserveSize: 41943040 BuildID: 20141126041045 CrashTime: 1418780316 EMCheckCompatibility: true Email: adamthelibertarian@yahoo.com FramePoisonBase: 00000000f0de0000 FramePoisonSize: 65536 InstallTime: 1418362762 IsGarbageCollecting: 1 Notes: AdapterVendorID: 0x10de, AdapterDeviceID: 0x0161, AdapterSubsysID: 21461682, AdapterDriverVersion: 6.14.13.790 D3D11 Layers? D3D11 Layers- D3D9 Layers? D3D9 Layers- ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SecondsSinceLastCrash: 1832 StartupTime: 1418780305 SystemMemoryUsePercentage: 53 Theme: classic/1.0 Throttleable: 1 TotalPageFile: 5204836352 TotalPhysicalMemory: 2146611200 TotalVirtualMemory: 2147352576 URL: about:sessionrestore Vendor: Mozilla Version: 34.0.5 Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 1 : %SystemRoot%\system32\mswsock.dll

MSAFD Tcpip [UDP/IP] : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD Tcpip [RAW/IP] : 2 : 3 : %SystemRoot%\system32\mswsock.dll 
RSVP UDP Service Provider : 6 : 2 : %SystemRoot%\system32\rsvpsp.dll 
RSVP TCP Service Provider : 6 : 1 : %SystemRoot%\system32\rsvpsp.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{78FFC0BC-FF20-4FB4-A23A-3274EA4CDDDC}] SEQPACKET 0 : 2 : 5 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{78FFC0BC-FF20-4FB4-A23A-3274EA4CDDDC}] DATAGRAM 0 : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{D7238BCE-7867-416E-AFE9-AC2DC1935E01}] SEQPACKET 1 : 2 : 5 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{D7238BCE-7867-416E-AFE9-AC2DC1935E01}] DATAGRAM 1 : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{EB55D1C0-EBFC-4CDB-B798-299B69B68325}] SEQPACKET 2 : 2 : 5 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{EB55D1C0-EBFC-4CDB-B798-299B69B68325}] DATAGRAM 2 : 2 : 2 : %SystemRoot%\system32\mswsock.dll

useragent_locale: en-US

I've looked over other people's similar questions and found no help in any.

I've disabled Hardware acceleration and everything is up to date.

Videos freeze and then the stupid crash message tells me to stop the Shockwave Plug-in. If I continue it will freeze the browser until the crash error pops again.

This has been happening for over a week now out of nowhere.

I had the same problem several months back but it went away somehow.