Showing questions tagged: Show all questions
  • Archived

Firefox support site (this site) does not autosave or protect writing

I had a different issue I came here for, but I discovered a very serious bug while I was writing my question, so I want to make sure this gets addressed first. After writ… (read more)

I had a different issue I came here for, but I discovered a very serious bug while I was writing my question, so I want to make sure this gets addressed first.

After writing my question, I clicked the "share data" button below. I got a message "We can't automatically get your browser's troubleshooting data, please try these manual steps. " Without thinking, I clicked the link to the "manual steps." Unfortunately, instead of opening a new tab, which would be the expected behavior, clicking the link took me off the get help form page (the page I'm on as I write this). What's worse, when I used the back button to return to the previous page, everything I'd written was gone. Obviously, the expected behavior would be to not take the user off the page in the first place, but if for some reason it did, to autosave the writing so it can be restored when the user returns.

This kind of bug used to be a lot more common in the early days, when I first started using the web, 25 years ago. I used to have a boilerplate describing the problem because I was sending reports of the bug so frequently. I've only encountered it twice, to my recollection, in the last 5 years. Firefox's website would have been one of the last places I'd ever expect to find a bug this glaring and elementary.

Thanks!

  • Archived

What happened to Firefox Version 88.0.1?

Is this known behavior? Has it been reported to Mozilla? Found nothing from a search. What happened to FireFox Version 88.0.1? I updated to this version yesterday afte… (read more)

Is this known behavior? Has it been reported to Mozilla? Found nothing from a search.

What happened to FireFox Version 88.0.1? I updated to this version yesterday after a lot of nagging from popups.

Prob 1. Try to open a link from email and I get, "Secure Connection Failed An error occurred during a connection to input.mozilla.org. PR_CONNECT_ABORTED_ERROR The page you are trying to view cannot be shown because the authenticity of the received data could not be verified. Please contact the website owners to inform them of this problem."

When I try the same link in Safari, which tends to be grumpier than Firefox about security issues. it works just fine; no complaints and the page opens.

Prob 2 ( IMO related ). Try to open a bookmark and I get, "The connection was reset

The connection to the server was reset while the page was loading.

   The site could be temporarily unavailable or too busy. Try again in a few moments.
   If you are unable to load any pages, check your computer’s network connection.
   If your computer or network is protected by a firewall or proxy, make sure that Firefox is permitted to access the Web."

Again, when I try the same link or site in Safari, works just fine.

OS MacOS Big Sur Version 11.2.3

Asked by pwityk 1 year ago

Last reply by pwityk 1 year ago

  • Archived

Firefox does not save new password for Google account

I have two Google Accounts, a private one, and a company account. The company requires to change the PW from time to time. Immediately after doing that, Firefox offers to… (read more)

I have two Google Accounts, a private one, and a company account. The company requires to change the PW from time to time. Immediately after doing that, Firefox offers to update the saved login and I choose to update. To my dismay, I find out later, that the new PW was not saved, and I cannot login any more.

Happened three times now, and the third time I paid extra attention and updated in Lockwise manually after Firefox failed again. This is a nasty bug. Now I cannot trust Firefox to save my passwords?

Seems related: https://support.mozilla.org/en-US/questions/1272808

Asked by Erwin 1 year ago

Last reply by JP 1 year ago

  • Archived

Widevine CDM 4.10.2209.1 update April 21, 2021, crashes every time in Firefox 78 browser

The Widevine CDM 4.10.2209.1 plugin crashes every time in Firefox 78 browser. Was updated on April 21, 2021, maybe it's a bug? I'm not able to uninstall the plugin. Any h… (read more)

The Widevine CDM 4.10.2209.1 plugin crashes every time in Firefox 78 browser. Was updated on April 21, 2021, maybe it's a bug? I'm not able to uninstall the plugin. Any help would be appreciated, thank you!

Asked by drewmmm 1 year ago

Last reply by ·´¯`·...¸>-)))º> ~dbben 1 year ago

  • Archived

The cards of the home page desapears after the mouse over them.

Hello, The cards of this home page desappears after the mouse over them. https://jessica-project-7813d5.webflow.io/ Is it a code problem ? No problem with Edge and Chrom… (read more)

Hello,

The cards of this home page desappears after the mouse over them. https://jessica-project-7813d5.webflow.io/

Is it a code problem ?

No problem with Edge and Chrom. Anyone would say me what happening ?

Asked by ruj100 1 year ago

Last reply by ruj100 1 year ago

  • Archived

crash

hi. i was debugging my Django_React project in inspect element mode of firefox and that was my first time doing that so i was confused and clicking on some buttons to get… (read more)

hi. i was debugging my Django_React project in inspect element mode of firefox and that was my first time doing that so i was confused and clicking on some buttons to get to know what to do and outta no where that page crashed. i did rerun my whole project and tried again to connect to it but doesnt work. i checked, the firefox is up to date. i ran firefox in troubleshoot mode and reran the project but still doesnt work and crashes. i think it is not about my hardware or firewall options.

the FIRST REPORT ID that i got is: "bp-cd41341c-37e7-4c5d-9494-f85340211026"

the LAST REPORT ID that i got after the whole project rerun and in troubleshoot mode is: "bp-228837ce-f0d5-4767-981c-46f240211026"

Asked by fardinramezani97 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

found a bug with firefox 101.0b5 website https://www.express.co.uk/ it does not display the comments for an article. Works with Microsoft Edge

found a bug with firefox 101.0b5 website https://www.express.co.uk/ it does not display the comments for an article. Works with Microsoft Edge … (read more)

found a bug with firefox 101.0b5 website https://www.express.co.uk/ it does not display the comments for an article. Works with Microsoft Edge

Asked by Ga Mountain Hiker 8 months ago

Last reply by cor-el 8 months ago

  • Archived

After an Update I get white screens only

I did an Update to Firefox 86 and the Webbrowser crashed. Since then I'm not able to open any page. I reinstalled several times including deleting all folders and all rec… (read more)

I did an Update to Firefox 86 and the Webbrowser crashed. Since then I'm not able to open any page. I reinstalled several times including deleting all folders and all records in Regestry I found. All what I can find is the following: Starter Process is deactivated after error. All details out of Error Report see in Troubleshooting Information

Asked by kar16 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

Bug: Troubleshooting Information page blank. Also . . .

The Troubleshooting Information page is blank. Also, when I wrote this post, I got this; Troubleshooting Information (optional): We can't automatically get your browser's… (read more)

The Troubleshooting Information page is blank.

Also, when I wrote this post, I got this;

Troubleshooting Information (optional):

We can't automatically get your browser's troubleshooting data, please . . . .

Asked by FredMcD 1 year ago

Last reply by Rodney 1 year ago

  • Archived

firefox ver 93 locks up

Ever since i updated to Firefox ver 93, it locks up. It wont open correctly or crashes. I have been able to use Chrome so i know its not my internet. I have rebooted my … (read more)

Ever since i updated to Firefox ver 93, it locks up. It wont open correctly or crashes. I have been able to use Chrome so i know its not my internet. I have rebooted my system several times. Using Win10. Sometimes I can get it to work in Troubleshooting Mode but not always. Frustrating!

Asked by sjcollins24 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

WidevineCdm Crash

When I try to use a platform like Netflix i get repeated error messages that WidevineCdm has crashed. This happens also in other browsers. I am not very tech savvy, but I… (read more)

When I try to use a platform like Netflix i get repeated error messages that WidevineCdm has crashed. This happens also in other browsers. I am not very tech savvy, but I've tried all the solutions I was able to understand on here and through Google, but nothing seems to fix the problem. Can any one advise?

Not sure if this helps, but here is one of the many crash reports I've sent: https://crash-stats.mozilla.org/report/index/75e61622-4282-4a83-b86e-9861a0210422

Asked by jennifer.juba 1 year ago

Last reply by ·´¯`·...¸>-)))º> ~dbben 1 year ago

  • Solved
  • Archived

Firefox 90 crashes randomly with no reports, bookmars are not accessible

Ubuntu 21.04 latest firefox 90. Firefox crashes randomly or each by clicking right mouse button in Bookmarks Menu button any folder/url. Also bookmarks are not visible vi… (read more)

Ubuntu 21.04 latest firefox 90. Firefox crashes randomly or each by clicking right mouse button in Bookmarks Menu button any folder/url. Also bookmarks are not visible via the Bookmarks Menu button. about:crashes is Empty

Asked by Andy 1 year ago

Answered by FredMcD 1 year ago

  • Locked
  • Archived

Firefox crashing everytime after closing

bp-74dcfb49-6be0-49a8-9933-c5b0d0210827 8/27/2021, 8:41 AM bp-bc558b71-8b12-483f-a2c7-d51920210827 8/27/2021, 8:41 AM bp-bfea7b56-c540-4640-8ab9-9b81d0210827 8/27/… (read more)

bp-74dcfb49-6be0-49a8-9933-c5b0d0210827 8/27/2021, 8:41 AM bp-bc558b71-8b12-483f-a2c7-d51920210827 8/27/2021, 8:41 AM bp-bfea7b56-c540-4640-8ab9-9b81d0210827 8/27/2021, 8:41 AM bp-aac7a4b1-aafd-4084-9fa0-7c3500210827 8/27/2021, 8:41 AM No one has helped solve this issue thus far. I have tried every suggestion about history and everything im fixing to just uninstall firefox forever if I cannot get one of you to help me.

Asked by fanucweld 1 year ago

Last reply by cor-el 1 year ago

  • Solved
  • Archived

Firefox on Mac M1 now using ungodly amount of RAM

Firefox RAM usage on M1 Mac has dramatically increased. Unfortunately, b/c the memory usage is in firefox parent process, I can't simply terminate a process corresponding… (read more)

Firefox RAM usage on M1 Mac has dramatically increased. Unfortunately, b/c the memory usage is in firefox parent process, I can't simply terminate a process corresponding to a "tab", meaning I have no choice but to restart Firefox (closing & reopening all tabs) every hour or so of usage.

This is a new issue from a long-time firefox user (on multiple operating systems). It happened after I upgraded the Mac to "Monterey", which may or may not be coincidence.

Asked by Garrett 1 year ago

Answered by JustinRez 1 year ago

  • Archived

Constant crash after MacOS 12.0.1 Update

Initially when I closed a tab Firefox crashed but now I can't even open it, it crashes immediately. Here are my logs: AdapterVendorID: 0x106b Add-ons: extension%40tabliss… (read more)

Initially when I closed a tab Firefox crashed but now I can't even open it, it crashes immediately. Here are my logs: AdapterVendorID: 0x106b Add-ons: extension%40tabliss.io:2.1.0,firefox%40betterttv.net:7.4.13,%40testpilot-containers:7.4.0,langpack-en-GB%40firefox.mozilla.org:93.0buildid20210927210923,marcoagpinto%40mail.telepac.pt:3.0.1,addons-search-detection%40mozilla.com:1.0.1,proxy-failover%40mozilla.com:1.0.1,reset-search-defaults%40mozilla.com:2.1.0,doh-rollout%40mozilla.org:2.0.0,formautofill%40mozilla.org:1.0.1,pictureinpicture%40mozilla.org:1.0.0,screenshots%40mozilla.org:39.0.1,webcompat%40mozilla.org:26.3.0,firefox-compact-dark%40mozilla.org:1.2,google%40search.mozilla.org:1.1,wikipedia%40search.mozilla.org:1.1,yandex%40search.mozilla.org:1.2,ddg%40search.mozilla.org:1.1,amazondotcom%40search.mozilla.org:1.3,chambers-en-GB%40search.mozilla.org:1.0,bing%40search.mozilla.org:1.3,ebay%40search.mozilla.org:1.3 AvailablePhysicalMemory: 179470336 AvailableSwapMemory: 1047527424 BuildID: 20210927210923 ContentSandboxCapable: 1 ContentSandboxLevel: 3 CrashTime: 1635634430 DOMIPCEnabled: 1 EventLoopNestingLevel: 1 InstallTime: 1633865153 MacAvailableMemorySysctl: 57 MacMemoryPressure: Normal MacMemoryPressureCriticalTime: Unset MacMemoryPressureNormalTime: 1635634429 MacMemoryPressureSysctl: 1 MacMemoryPressureWarningTime: Unset Notes: FP(D00-L1000-W00000000-T000) WR? WR+ GL Context? GL Context+ ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox PurgeablePhysicalMemory: 84492288 ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 402 StartupCrash: 0 StartupTime: 1635634429 TelemetryEnvironment: {"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox","architecture":"aarch64","buildId":"20210927210923","version":"93.0","vendor":"Mozilla","displayVersion":"93.0","platformVersion":"93.0","xpcomAbi":"aarch64-gcc3","updaterAvailable":true},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":16384,"virtualMaxMB":null,"cpu":{"extensions":["hasNEON"]},"os":{"name":"Darwin","version":"21.1.0","locale":"en-GB"},"hdd":{"profile":{"model":null,"revision":null,"type":null},"binary":{"model":null,"revision":null,"type":null},"system":{"model":null,"revision":null,"type":null}},"gfx":{"D2DEnabled":null,"DWriteEnabled":null,"ContentBackend":"Skia","Headless":false,"EmbeddedInFirefoxReality":null,"adapters":[{"description":null,"vendorID":"0x106b","deviceID":null,"subsysID":null,"RAM":0,"driver":null,"driverVendor":null,"driverVersion":null,"driverDate":null,"GPUActive":true}],"monitors":[{"screenWidth":1440,"screenHeight":900,"scale":2}],"features":{"compositor":"none","hwCompositing":{"status":"available"},"gpuProcess":{"status":"unused"},"wrQualified":{"status":"available"},"webrender":{"status":"available"},"wrCompositor":{"status":"available"},"wrSoftware":{"status":"available"},"openglCompositing":{"status":"available"},"omtp":{"status":"unused"}}},"appleModelId":"MacBookAir10,1","hasWinPackageId":null},"settings":{"blocklistEnabled":true,"e10sEnabled":true,"e10sMultiProcesses":8,"fissionEnabled":false,"telemetryEnabled":false,"locale":"en-GB","intl":{},"update":{"channel":"release","enabled":true,"autoDownload":true,"background":true},"userPrefs":{"browser.search.region":"TR","browser.search.widget.inNavBar":false,"browser.startup.homepage":"<user-set>","browser.urlbar.showSearchSuggestionsFirst":false,"browser.urlbar.suggest.quicksuggest":false,"browser.urlbar.suggest.quicksuggest.sponsored":false,"browser.urlbar.suggest.searches":false,"privacy.donottrackheader.enabled":true,"security.tls.version.enable-deprecated":true,"signon.management.page.breach-alerts.enabled":false,"signon.rememberSignons":false,"widget.content.allow-gtk-dark-theme":false,"widget.content.gtk-high-contrast.enabled":true},"sandbox":{"effectiveContentProcessLevel":3,"contentWin32kLockdownState":3},"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":null},"profile":{"creationDate":18866,"firstUseDate":18866},"addons":{"activeAddons":{"extension@tabliss.io":{"version":"2.1.0","scope":1,"type":"extension","updateDay":18866,"isSystem":false,"isWebExtension":true,"multiprocessCompatible":true},"firefox@betterttv.net":{"version":"7.4.13","scope":1,"type":"extension","updateDay":18918,"isSystem":false,"isWebExtension":true,"multiprocessCompatible":true},"@testpilot-containers":{"version":"7.4.0","scope":1,"type":"extension","updateDay":18866,"isSystem":false,"isWebExtension":true,"multiprocessCompatible":true},"addons-search-detection@mozilla.com":{"version":"1.0.1","scope":1,"type":"extension","updateDay":18911,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true},"proxy-failover@mozilla.com":{"version":"1.0.1","scope":1,"type":"extension","updateDay":18911,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true},"reset-search-defaults@mozilla.com":{"version":"2.1.0","scope":1,"type":"extension","updateDay":18911,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true},"doh-rollout@mozilla.org":{"version":"2.0.0","scope":1,"type":"extension","updateDay":18908,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true},"formautofill@mozilla.org":{"version":"1.0.1","scope":1,"type":"extension","updateDay":18908,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true},"pictureinpicture@mozilla.org":{"version":"1.0.0","scope":1,"type":"extension","updateDay":18908,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true},"screenshots@mozilla.org":{"version":"39.0.1","scope":1,"type":"extension","updateDay":18908,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true},"webcompat@mozilla.org":{"version":"26.3.0","scope":1,"type":"extension","updateDay":18908,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true},"google@search.mozilla.org":{"version":"1.1","scope":4,"type":"extension","updateDay":null,"isSystem":false,"isWebExtension":true,"multiprocessCompatible":true},"wikipedia@search.mozilla.org":{"version":"1.1","scope":4,"type":"extension","updateDay":null,"isSystem":false,"isWebExtension":true,"multiprocessCompatible":true},"yandex@search.mozilla.org":{"version":"1.2","scope":4,"type":"extension","updateDay":null,"isSystem":false,"isWebExtension":true,"multiprocessCompatible":true},"ddg@search.mozilla.org":{"version":"1.1","scope":4,"type":"extension","updateDay":null,"isSystem":false,"isWebExtension":true,"multiprocessCompatible":true},"amazondotcom@search.mozilla.org":{"version":"1.3","scope":4,"type":"extension","updateDay":null,"isSystem":false,"isWebExtension":true,"multiprocessCompatible":true},"chambers-en-GB@search.mozilla.org":{"version":"1.0","scope":4,"type":"extension","updateDay":null,"isSystem":false,"isWebExtension":true,"multiprocessCompatible":true},"bing@search.mozilla.org":{"version":"1.3","scope":4,"type":"extension","updateDay":null,"isSystem":false,"isWebExtension":true,"multiprocessCompatible":true},"ebay@search.mozilla.org":{"version":"1.3","scope":4,"type":"extension","updateDay":null,"isSystem":false,"isWebExtension":true,"multiprocessCompatible":true}},"theme":{},"activeGMPlugins":{"dummy-gmp":{"version":"0.1","userDisabled":false,"applyBackgroundUpdates":1}}},"experiments":{"default-upgradeDialog":{"branch":"upgradeDialog-defaultEnabled","type":"nimbus-default","enrollmentId":"__NO_ENROLLMENT_ID__"}}} ThreadIdNameMapping: 6:"IPC I/O Parent",7:"Timer",10:"Socket Thread",11:"Permission",12:"JS Watchdog",14:"Cache2 I/O",15:"Cookie",17:"TaskController Thread #1",16:"TaskController Thread #0",19:"TaskController Thread #3",18:"TaskController Thread #2",23:"TaskController Thread #7",21:"TaskController Thread #5",22:"TaskController Thread #6",20:"TaskController Thread #4",26:"Worker Launcher",27:"Renderer",31:"WRWorker#3",32:"WRWorker#4",35:"WRWorker#7",30:"WRWorker#2",34:"WRWorker#6",28:"WRWorker#0",39:"WRWorkerLP#3",37:"WRWorkerLP#1",38:"WRWorkerLP#2",29:"WRWorker#1",42:"WRWorkerLP#6",36:"WRWorkerLP#0",40:"WRWorkerLP#4",41:"WRWorkerLP#5",43:"WRWorkerLP#7",33:"WRWorker#5",44:"Compositor",46:"ImageIO",47:"IPDL Background",48:"DOM Worker",70:"QuotaManager IO",52:"IndexedDB #1",53:"IndexedDB #2",53:"StyleThread#0",54:"StyleThread#1",57:"StyleThread#4",55:"StyleThread#2",58:"StyleThread#5",56:"StyleThread#3",66:"StreamTrans #33",70:"StreamTrans #37",61:"StreamTrans #39",62:"StreamTrans #40",67:"TRR Background",61:"ImageBridgeChld",63:"WRSceneBuilderLP#1",62:"WRSceneBuilder#1",64:"WRRenderBackend#1",68:"GMPThread",69:"ProcessHangMon",70:"BgIOThreadPool #1",70:"BackgroundThreadPool #2",71:"DNS Resolver #1",72:"DOM Worker",74:"StreamTrans #47",74:"DOM Worker",77:"mozStorage #1",78:"DNS Resolver #2",79:"DNS Resolver #3",80:"DNS Resolver #4",80:"mozStorage #2",81:"mozStorage #3",82:"IndexedDB #3", Throttleable: 1 TotalPhysicalMemory: 17179869184 URL: about:sessionrestore UptimeTS: 1 Vendor: Mozilla Version: 93.0 useragent_locale: en-GB

Asked by Zukushimeku 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

New tabs keep opening

Help! Every time I scroll over a picture, it opens in a new tab. I don't have to click on the picture or tell Firefox to do something for it to happen. I must have closed… (read more)

Help! Every time I scroll over a picture, it opens in a new tab. I don't have to click on the picture or tell Firefox to do something for it to happen. I must have closed 100 today while browsing Facebook! What has changed and how can I stop it please?

Asked by ChrisRams 1 year ago

Last reply by ChrisRams 1 year ago

  • Archived

Very frequent Firefox Crashes

Hi all, first time poster, Very frequent firefox crashes has rendered the program almost useless, seems to continue to get worse as well. Minimal plugins enabled. Crashes… (read more)

Hi all, first time poster,

Very frequent firefox crashes has rendered the program almost useless, seems to continue to get worse as well. Minimal plugins enabled. Crashes still occur in Troubleshoot mode. No third party modules. Have also played around with performance mode. All continues to happen, in fact happened on this tab as I was typing this. Below are my recent crash reports. Any assistance - or if I need to post additional info - is appreciated. Thanks!

bp-a52d10a0-33fe-4022-87f0-307a00220110 1/10/2022, 11:07 AM View bp-ea991101-6f2e-44df-b51a-0fab20220110 1/10/2022, 11:07 AM View bp-7bc4f06d-7cc5-4427-b3eb-526ca0220110 1/10/2022, 10:59 AM View bp-760aab6b-de0d-4a64-bd45-f60bb0220110 1/10/2022, 10:59 AM View bp-5bea206e-317c-4e53-ab9a-803370220110 1/10/2022, 10:59 AM View bp-77c85e8e-5706-425a-8682-bd4b60220110 1/10/2022, 10:59 AM View

Asked by samrichynyc 1 year ago

Last reply by cor-el 1 year ago