Firefox Support Forum

I have two Google Accounts, a private one, and a company account. The company requires to change the PW from time to time. Immediately after doing that, Firefox offers to update the saved login and I choose to update. To my dismay, I find out later, that the new PW was not saved, and I cannot login any more.

Happened three times now, and the third time I paid extra attention and updated in Lockwise manually after Firefox failed again. This is a nasty bug. Now I cannot trust Firefox to save my passwords?

Seems related: https://support.mozilla.org/en-US/questions/1272808

hi. i was debugging my Django_React project in inspect element mode of firefox and that was my first time doing that so i was confused and clicking on some buttons to get to know what to do and outta no where that page crashed. i did rerun my whole project and tried again to connect to it but doesnt work. i checked, the firefox is up to date. i ran firefox in troubleshoot mode and reran the project but still doesnt work and crashes. i think it is not about my hardware or firewall options.

the FIRST REPORT ID that i got is: "bp-cd41341c-37e7-4c5d-9494-f85340211026"

the LAST REPORT ID that i got after the whole project rerun and in troubleshoot mode is: "bp-228837ce-f0d5-4767-981c-46f240211026"

found a bug with firefox 101.0b5 website https://www.express.co.uk/ it does not display the comments for an article. Works with Microsoft Edge

The Troubleshooting Information page is blank.

Also, when I wrote this post, I got this;

Troubleshooting Information (optional):

We can't automatically get your browser's troubleshooting data, please . . . .

Ever since i updated to Firefox ver 93, it locks up. It wont open correctly or crashes. I have been able to use Chrome so i know its not my internet. I have rebooted my system several times. Using Win10. Sometimes I can get it to work in Troubleshooting Mode but not always. Frustrating!

Ubuntu 21.04 latest firefox 90. Firefox crashes randomly or each by clicking right mouse button in Bookmarks Menu button any folder/url. Also bookmarks are not visible via the Bookmarks Menu button. about:crashes is Empty

bp-74dcfb49-6be0-49a8-9933-c5b0d0210827 8/27/2021, 8:41 AM bp-bc558b71-8b12-483f-a2c7-d51920210827 8/27/2021, 8:41 AM bp-bfea7b56-c540-4640-8ab9-9b81d0210827 8/27/2021, 8:41 AM bp-aac7a4b1-aafd-4084-9fa0-7c3500210827 8/27/2021, 8:41 AM No one has helped solve this issue thus far. I have tried every suggestion about history and everything im fixing to just uninstall firefox forever if I cannot get one of you to help me.

Firefox RAM usage on M1 Mac has dramatically increased. Unfortunately, b/c the memory usage is in firefox parent process, I can't simply terminate a process corresponding to a "tab", meaning I have no choice but to restart Firefox (closing & reopening all tabs) every hour or so of usage.

This is a new issue from a long-time firefox user (on multiple operating systems). It happened after I upgraded the Mac to "Monterey", which may or may not be coincidence.

Initially when I closed a tab Firefox crashed but now I can't even open it, it crashes immediately. Here are my logs: AdapterVendorID: 0x106b Add-ons: extension%40tabliss.io:2.1.0,firefox%40betterttv.net:7.4.13,%40testpilot-containers:7.4.0,langpack-en-GB%40firefox.mozilla.org:93.0buildid20210927210923,marcoagpinto%40mail.telepac.pt:3.0.1,addons-search-detection%40mozilla.com:1.0.1,proxy-failover%40mozilla.com:1.0.1,reset-search-defaults%40mozilla.com:2.1.0,doh-rollout%40mozilla.org:2.0.0,formautofill%40mozilla.org:1.0.1,pictureinpicture%40mozilla.org:1.0.0,screenshots%40mozilla.org:39.0.1,webcompat%40mozilla.org:26.3.0,firefox-compact-dark%40mozilla.org:1.2,google%40search.mozilla.org:1.1,wikipedia%40search.mozilla.org:1.1,yandex%40search.mozilla.org:1.2,ddg%40search.mozilla.org:1.1,amazondotcom%40search.mozilla.org:1.3,chambers-en-GB%40search.mozilla.org:1.0,bing%40search.mozilla.org:1.3,ebay%40search.mozilla.org:1.3 AvailablePhysicalMemory: 179470336 AvailableSwapMemory: 1047527424 BuildID: 20210927210923 ContentSandboxCapable: 1 ContentSandboxLevel: 3 CrashTime: 1635634430 DOMIPCEnabled: 1 EventLoopNestingLevel: 1 InstallTime: 1633865153 MacAvailableMemorySysctl: 57 MacMemoryPressure: Normal MacMemoryPressureCriticalTime: Unset MacMemoryPressureNormalTime: 1635634429 MacMemoryPressureSysctl: 1 MacMemoryPressureWarningTime: Unset Notes: FP(D00-L1000-W00000000-T000) WR? WR+ GL Context? GL Context+ ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox PurgeablePhysicalMemory: 84492288 ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 402 StartupCrash: 0 StartupTime: 1635634429 TelemetryEnvironment: {"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox","architecture":"aarch64","buildId":"20210927210923","version":"93.0","vendor":"Mozilla","displayVersion":"93.0","platformVersion":"93.0","xpcomAbi":"aarch64-gcc3","updaterAvailable":true},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":16384,"virtualMaxMB":null,"cpu":{"extensions":["hasNEON"]},"os":{"name":"Darwin","version":"21.1.0","locale":"en-GB"},"hdd":{"profile":{"model":null,"revision":null,"type":null},"binary":{"model":null,"revision":null,"type":null},"system":{"model":null,"revision":null,"type":null}},"gfx":{"D2DEnabled":null,"DWriteEnabled":null,"ContentBackend":"Skia","Headless":false,"EmbeddedInFirefoxReality":null,"adapters":[{"description":null,"vendorID":"0x106b","deviceID":null,"subsysID":null,"RAM":0,"driver":null,"driverVendor":null,"driverVersion":null,"driverDate":null,"GPUActive":true}],"monitors":[{"screenWidth":1440,"screenHeight":900,"scale":2}],"features":{"compositor":"none","hwCompositing":{"status":"available"},"gpuProcess":{"status":"unused"},"wrQualified":{"status":"available"},"webrender":{"status":"available"},"wrCompositor":{"status":"available"},"wrSoftware":{"status":"available"},"openglCompositing":{"status":"available"},"omtp":{"status":"unused"}}},"appleModelId":"MacBookAir10,1","hasWinPackageId":null},"settings":{"blocklistEnabled":true,"e10sEnabled":true,"e10sMultiProcesses":8,"fissionEnabled":false,"telemetryEnabled":false,"locale":"en-GB","intl":{},"update":{"channel":"release","enabled":true,"autoDownload":true,"background":true},"userPrefs":{"browser.search.region":"TR","browser.search.widget.inNavBar":false,"browser.startup.homepage":"<user-set>","browser.urlbar.showSearchSuggestionsFirst":false,"browser.urlbar.suggest.quicksuggest":false,"browser.urlbar.suggest.quicksuggest.sponsored":false,"browser.urlbar.suggest.searches":false,"privacy.donottrackheader.enabled":true,"security.tls.version.enable-deprecated":true,"signon.management.page.breach-alerts.enabled":false,"signon.rememberSignons":false,"widget.content.allow-gtk-dark-theme":false,"widget.content.gtk-high-contrast.enabled":true},"sandbox":{"effectiveContentProcessLevel":3,"contentWin32kLockdownState":3},"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":null},"profile":{"creationDate":18866,"firstUseDate":18866},"addons":{"activeAddons":{"extension@tabliss.io":{"version":"2.1.0","scope":1,"type":"extension","updateDay":18866,"isSystem":false,"isWebExtension":true,"multiprocessCompatible":true},"firefox@betterttv.net":{"version":"7.4.13","scope":1,"type":"extension","updateDay":18918,"isSystem":false,"isWebExtension":true,"multiprocessCompatible":true},"@testpilot-containers":{"version":"7.4.0","scope":1,"type":"extension","updateDay":18866,"isSystem":false,"isWebExtension":true,"multiprocessCompatible":true},"addons-search-detection@mozilla.com":{"version":"1.0.1","scope":1,"type":"extension","updateDay":18911,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true},"proxy-failover@mozilla.com":{"version":"1.0.1","scope":1,"type":"extension","updateDay":18911,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true},"reset-search-defaults@mozilla.com":{"version":"2.1.0","scope":1,"type":"extension","updateDay":18911,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true},"doh-rollout@mozilla.org":{"version":"2.0.0","scope":1,"type":"extension","updateDay":18908,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true},"formautofill@mozilla.org":{"version":"1.0.1","scope":1,"type":"extension","updateDay":18908,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true},"pictureinpicture@mozilla.org":{"version":"1.0.0","scope":1,"type":"extension","updateDay":18908,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true},"screenshots@mozilla.org":{"version":"39.0.1","scope":1,"type":"extension","updateDay":18908,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true},"webcompat@mozilla.org":{"version":"26.3.0","scope":1,"type":"extension","updateDay":18908,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true},"google@search.mozilla.org":{"version":"1.1","scope":4,"type":"extension","updateDay":null,"isSystem":false,"isWebExtension":true,"multiprocessCompatible":true},"wikipedia@search.mozilla.org":{"version":"1.1","scope":4,"type":"extension","updateDay":null,"isSystem":false,"isWebExtension":true,"multiprocessCompatible":true},"yandex@search.mozilla.org":{"version":"1.2","scope":4,"type":"extension","updateDay":null,"isSystem":false,"isWebExtension":true,"multiprocessCompatible":true},"ddg@search.mozilla.org":{"version":"1.1","scope":4,"type":"extension","updateDay":null,"isSystem":false,"isWebExtension":true,"multiprocessCompatible":true},"amazondotcom@search.mozilla.org":{"version":"1.3","scope":4,"type":"extension","updateDay":null,"isSystem":false,"isWebExtension":true,"multiprocessCompatible":true},"chambers-en-GB@search.mozilla.org":{"version":"1.0","scope":4,"type":"extension","updateDay":null,"isSystem":false,"isWebExtension":true,"multiprocessCompatible":true},"bing@search.mozilla.org":{"version":"1.3","scope":4,"type":"extension","updateDay":null,"isSystem":false,"isWebExtension":true,"multiprocessCompatible":true},"ebay@search.mozilla.org":{"version":"1.3","scope":4,"type":"extension","updateDay":null,"isSystem":false,"isWebExtension":true,"multiprocessCompatible":true}},"theme":{},"activeGMPlugins":{"dummy-gmp":{"version":"0.1","userDisabled":false,"applyBackgroundUpdates":1}}},"experiments":{"default-upgradeDialog":{"branch":"upgradeDialog-defaultEnabled","type":"nimbus-default","enrollmentId":"__NO_ENROLLMENT_ID__"}}} ThreadIdNameMapping: 6:"IPC I/O Parent",7:"Timer",10:"Socket Thread",11:"Permission",12:"JS Watchdog",14:"Cache2 I/O",15:"Cookie",17:"TaskController Thread #1",16:"TaskController Thread #0",19:"TaskController Thread #3",18:"TaskController Thread #2",23:"TaskController Thread #7",21:"TaskController Thread #5",22:"TaskController Thread #6",20:"TaskController Thread #4",26:"Worker Launcher",27:"Renderer",31:"WRWorker#3",32:"WRWorker#4",35:"WRWorker#7",30:"WRWorker#2",34:"WRWorker#6",28:"WRWorker#0",39:"WRWorkerLP#3",37:"WRWorkerLP#1",38:"WRWorkerLP#2",29:"WRWorker#1",42:"WRWorkerLP#6",36:"WRWorkerLP#0",40:"WRWorkerLP#4",41:"WRWorkerLP#5",43:"WRWorkerLP#7",33:"WRWorker#5",44:"Compositor",46:"ImageIO",47:"IPDL Background",48:"DOM Worker",70:"QuotaManager IO",52:"IndexedDB #1",53:"IndexedDB #2",53:"StyleThread#0",54:"StyleThread#1",57:"StyleThread#4",55:"StyleThread#2",58:"StyleThread#5",56:"StyleThread#3",66:"StreamTrans #33",70:"StreamTrans #37",61:"StreamTrans #39",62:"StreamTrans #40",67:"TRR Background",61:"ImageBridgeChld",63:"WRSceneBuilderLP#1",62:"WRSceneBuilder#1",64:"WRRenderBackend#1",68:"GMPThread",69:"ProcessHangMon",70:"BgIOThreadPool #1",70:"BackgroundThreadPool #2",71:"DNS Resolver #1",72:"DOM Worker",74:"StreamTrans #47",74:"DOM Worker",77:"mozStorage #1",78:"DNS Resolver #2",79:"DNS Resolver #3",80:"DNS Resolver #4",80:"mozStorage #2",81:"mozStorage #3",82:"IndexedDB #3", Throttleable: 1 TotalPhysicalMemory: 17179869184 URL: about:sessionrestore UptimeTS: 1 Vendor: Mozilla Version: 93.0 useragent_locale: en-GB

Help! Every time I scroll over a picture, it opens in a new tab. I don't have to click on the picture or tell Firefox to do something for it to happen. I must have closed 100 today while browsing Facebook! What has changed and how can I stop it please?

Hi all, first time poster,

Very frequent firefox crashes has rendered the program almost useless, seems to continue to get worse as well. Minimal plugins enabled. Crashes still occur in Troubleshoot mode. No third party modules. Have also played around with performance mode. All continues to happen, in fact happened on this tab as I was typing this. Below are my recent crash reports. Any assistance - or if I need to post additional info - is appreciated. Thanks!

bp-a52d10a0-33fe-4022-87f0-307a00220110 1/10/2022, 11:07 AM View bp-ea991101-6f2e-44df-b51a-0fab20220110 1/10/2022, 11:07 AM View bp-7bc4f06d-7cc5-4427-b3eb-526ca0220110 1/10/2022, 10:59 AM View bp-760aab6b-de0d-4a64-bd45-f60bb0220110 1/10/2022, 10:59 AM View bp-5bea206e-317c-4e53-ab9a-803370220110 1/10/2022, 10:59 AM View bp-77c85e8e-5706-425a-8682-bd4b60220110 1/10/2022, 10:59 AM View

Since version 90.0.2 there is a problem with all our clients with the Belgian EID access to official Belgian gouverment websites. Rollback to version 89 solves the problem.

Can someone help me fix recent frequent crashes ? This is just yesterday. I tried troubleshooting mode and it didn't happen there, although I didnt give it a long trial. I deleted all extensions, and I reset Firefox. Any ideas?

bp-78bbf7fb-3f18-46e1-94de-d905c0211101 10/31/21, 9:41 PM View bp-5cb5b831-449e-4322-9a9e-710180211031 10/31/21, 2:25 PM View bp-3ebfce66-105b-4e4b-83ec-7c8ff0211031 10/31/21, 2:25 PM View bp-8bdc92ef-03bf-49ad-945d-5afe50211031 10/31/21, 2:25 PM View bp-45918706-804f-4603-9671-97c4a0211031 10/31/21, 2:25 PM View bp-09f0ab0d-e132-4ada-bb22-7dd640211031 10/31/21, 2:25 PM View bp-8cc2a647-4aac-4b06-8747-a181f0211031 10/31/21, 2:25 PM View bp-07df9cae-d45a-4ce2-944c-c123e0211031 10/31/21, 2:25 PM View bp-9cca543f-1c82-4fe9-979b-56a5f0211031 10/31/21, 2:25 PM View bp-0b0f8e3f-6592-4ea4-9d23-179040211031 10/31/21, 2:25 PM View bp-1175d7ce-ab80-4b6e-8dad-90cc50211031 10/31/21, 2:25 PM View bp-c5f88f0d-0419-44da-b058-fc7580211031 10/31/21, 2:24 PM View bp-73f726b5-cc90-474e-b7ac-e44df0211031 10/31/21, 12:20 AM View bp-deaea811-9e7a-409c-9eda-aa9600211030 10/30/21, 9:51 AM View bp-d045b5e5-b53d-43a7-8e06-1592c0201127

Dear Mozilla volunteer! I recently experience regular crashes of FireFox version 94.02 under MacOS Monterey. I have removed some add-ons and also "probleemoplossingsmodus" did not help. Furthermore I uploaded various crashreports.

Where can I find help to solve this problem? Or is MacOS 12.01 the culprit and do I have to wait for an update from Apple?

Thanks for tour reaction! Kind regards, Miel van Hutten The Netherlands

Hi, I just discovered a problem setting secondary email when both primary and secondary is on the same domain, gmail.com.

Following the instructions:

Set up secondary email

The error that come up says that the secondary email must be different than my account email, but it is, the only common thing is the domain.

So this is a bug, please fix.

Jan Johansson

I can't go from page to page on some sites,in version 91. Sample site: https://akizukidenshi.com/catalog/default.aspx It can't go from home page to category page. By the way, I can move without problems on Google Chrome.

Firefox keeps crashing and not submitting the report to Firefox... Signature js::GCMarker::processMarkStackTop More Reports Search UUID 02b36781-c350-4450-acf2-d7ca30210903 Date Processed 2021-09-03 04:18:05 UTC Uptime 6,603 seconds (1 hour, 50 minutes and 3 seconds) Install Age 695,447 seconds since version was first installed (1 week, 1 day and 1 hour) Install Time 2021-08-26 01:41:39 Product Firefox Release Channel release Version 91.0.2 Build ID 20210823123856 (2021-08-23) Buildhub data OS Windows 10 OS Version 10.0.19043 Build Architecture amd64 CPU Info family 6 model 60 stepping 3 CPU Count 8 Adapter Vendor ID

Intel Corporation (0x8086)

Adapter Device ID

4th Gen Core Processor Integrated Graphics Controller (0x0416)

Startup Crash

False

Process Type content Crash Reason EXCEPTION_ACCESS_VIOLATION_READ Crash Address 0x00001e021fd00000 Total Virtual Memory 140,737,488,224,256 bytes (140.74 TB) Available Virtual Memory 138,530,781,069,312 bytes (138.53 TB) Available Page File 10,279,178,240 bytes (10.28 GB) Available Physical Memory 10,456,707,072 bytes (10.46 GB) System Memory Use Percentage 38 EMCheckCompatibility

False

App Notes

FP(D00-L1000-W00001000-T000) Has dual GPUs. GPU #2: AdapterVendorID2: 0x10de, AdapterDeviceID2: 0x1199, AdapterSubsysID2: 74811558, AdapterDriverVersion2: 25.21.14.2531DWrite? DWrite+ WR? WR+ OMTP? OMTP-

Processor Notes

processor_ip-172-31-17-220_us-west-2_compute_internal_7; ProcessorPipeline

Crashing Thread (0), Name: MainThread Frame Module Signature Source Trust 0 xul.dll js::GCMarker::processMarkStackTop(js::SliceBudget&) js/src/gc/Marking.cpp:1939 context 1 xul.dll js::GCMarker::markUntilBudgetExhausted(js::SliceBudget&, js::GCMarker::ShouldReportMarkTime) js/src/gc/Marking.cpp:1763 cfi 2 xul.dll js::gc::GCRuntime::incrementalSlice(js::SliceBudget&, mozilla::Maybe<JS::GCOptions> const&, JS::GCReason) js/src/gc/GC.cpp:7189 cfi 3 xul.dll js::gc::GCRuntime::gcCycle(bool, js::SliceBudget const&, mozilla::Maybe<JS::GCOptions> const&, JS::GCReason) js/src/gc/GC.cpp:7656 cfi 4 xul.dll js::gc::GCRuntime::collect(bool, js::SliceBudget const&, mozilla::Maybe<JS::GCOptions> const&, JS::GCReason) js/src/gc/GC.cpp:7864 cfi 5 xul.dll js::gc::GCRuntime::gcSlice(JS::GCReason, long long) js/src/gc/GC.cpp:7960 cfi 6 xul.dll static nsJSContext::GarbageCollectNow(JS::GCReason, nsJSContext::IsIncremental, nsJSContext::IsShrinking, long long) dom/base/nsJSEnvironment.cpp:1048 cfi 7 xul.dll std::_Func_impl_no_alloc<`lambda at /builds/worker/checkouts/gecko/dom/base/CCGCScheduler.cpp:265:7', bool, mozilla::TimeStamp>::_Do_call(mozilla::TimeStamp&&) cfi 8 xul.dll mozilla::IdleTaskRunner::Run() xpcom/threads/IdleTaskRunner.cpp:109 cfi 9 xul.dll mozilla::IdleTaskRunnerTask::Run() xpcom/threads/IdleTaskRunner.cpp:41 cfi 10 xul.dll mozilla::TaskController::DoExecuteNextTaskOnlyMainThreadInternal(mozilla::detail::BaseAutoLock<mozilla::Mutex&> const&) xpcom/threads/TaskController.cpp:805 cfi 11 xul.dll nsThread::ProcessNextEvent(bool, bool*) xpcom/threads/nsThread.cpp:1152 cfi 12 xul.dll mozilla::ipc::MessagePump::Run(base::MessagePump::Delegate*) ipc/glue/MessagePump.cpp:85 cfi 13 xul.dll MessageLoop::RunHandler() ipc/chromium/src/base/message_loop.cc:324 cfi 14 xul.dll MessageLoop::Run() ipc/chromium/src/base/message_loop.cc:306 cfi 15 xul.dll nsBaseAppShell::Run() widget/nsBaseAppShell.cpp:137 cfi 16 xul.dll nsAppShell::Run() widget/windows/nsAppShell.cpp:603 cfi 17 xul.dll XRE_RunAppShell() toolkit/xre/nsEmbedFunctions.cpp:910 cfi 18 xul.dll MessageLoop::RunHandler() ipc/chromium/src/base/message_loop.cc:324 cfi 19 xul.dll MessageLoop::Run() ipc/chromium/src/base/message_loop.cc:306 cfi 20 xul.dll XRE_InitChildProcess(int, char**, XREChildData const*) toolkit/xre/nsEmbedFunctions.cpp:742 cfi 21 firefox.exe wmain(int, wchar_t**) toolkit/xre/nsWindowsWMain.cpp:131 cfi 22 firefox.exe __scrt_common_main_seh() /builds/worker/workspace/obj-build/browser/app/f:/dd/vctools/crt/vcstartup/src/startup/exe_common.inl:288 cfi 23 kernel32.dll BaseThreadInitThunk cfi 24 ntdll.dll RtlUserThreadStart cfi 25 kernelbase.dll TerminateProcessOnMemoryExhaustion scan

All drivers are up to date, Windows is up to date, Firefox is up to date (version 91 currently). Getting cranky that I cannot browse without crashing. TIA

This is my error code: bp-b9b9c80e-b9ae-42f4-9dff-b2ee00211028

On certain websites, for example unsplash as described in the error code, Firefox always crashes. First the whole window including the menu bars will flash white and then it will crash... Opening in troubleshoot mode will lead to the same result.

Thank you if you can help me.