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  • Archived

I'd like to report a FireFox bug, when using Gmail and trying to preview attachments, Firefox crashes if you cycle through your attachments.

As the title says, this has been an issue for a while, and I'm just getting around to posting about it. I figured I would help out and make the issue known. If you are i… (read more)

As the title says, this has been an issue for a while, and I'm just getting around to posting about it. I figured I would help out and make the issue known.

If you are in Gmail, using FireFox, and you click the paper clip icon to add an attachment to your email, while you are browsing through the window to select your attachment, if you press space-bar to preview the attachment (before you click add, while you're still browsing) and then you use the arrow keys to cycle through the list of items to preview whatever is next in the folder, FireFox will crash, without fail every-time.

It's frustrating because usually when I'm attaching some images to an email I like to preview them before I attach them to make sure they are the correct one, and when I use the arrow keys to cycle through the previews, FireFox crashes.

Just thought I'd make this known! :)

Asked by Biglane 3 years ago

Last reply by FredMcD 3 years ago

  • Archived

security gap, second email

I think I found an error using which I can pass through a user account. You have entered the options for entering a second email in your settings. Now you can enter the s… (read more)

I think I found an error using which I can pass through a user account. You have entered the options for entering a second email in your settings. Now you can enter the second e-mail without confirming the password. Then you can set it as the main e-mail. Then you can change the password with the help of the newly entered e-mail!

This way you can change your account in a few seconds :(

Regards andy

Asked by Andy 2 years ago

Last reply by Vlad Filippov 2 years ago

  • Archived

When Firefox syncs my bookmarks to my phone, it deletes bookmarks without a name. How can I stop this?

I have a sizeable number of bookmarks saved in desktop Firefox. They're all saved in the bookmark toolbar. To save space there, I keep many of them nameless so the bookma… (read more)

I have a sizeable number of bookmarks saved in desktop Firefox. They're all saved in the bookmark toolbar. To save space there, I keep many of them nameless so the bookmark is only identifiable by its favicon.

When I downloaded the Firefox app on my Galaxy S8 and set up Sync, it brought over the bookmarks with names onto my phone. However, not only did it not sync my nameless bookmarks, it just deleted them outright. I no longer had my favicons in my bookmark toolbar on my PC.

I found out how to restore my bookmarks, but is there a way to get the nameless bookmarks to sync over to my phone as well? Or at least stop Sync from deleting them? Is this a bug of Sync?

Thanks!

Asked by MirroredReality 2 years ago

Last reply by Shadow110 2 years ago

  • Archived

Firefox password import not importing all passwords

I am considering switching from chrome to firefox. While trying to import my passwords i wont get them all. Using the import feature inside Firefox I will get about 70% o… (read more)

I am considering switching from chrome to firefox. While trying to import my passwords i wont get them all.

Using the import feature inside Firefox I will get about 70% of my usernames and passwords from chrome.

Why it wont import the rest makes absolutely no sense at all.

Firefox gives no option to import from a CSV or anything else but that one button.

I get the impression the whole feature is not tested properly, If Firefox wants people to switch browser this just has to work flawlessly.

Asked by Fiskesuppe 2 years ago

Last reply by Shadow110 2 years ago

  • Archived

How to report a bug?

Upon a windows update, my taskbar gets stuck. I just found out today it was because of Firefox! Firefox was trying to display my sign in box for me to enter my master pas… (read more)

Upon a windows update, my taskbar gets stuck. I just found out today it was because of Firefox! Firefox was trying to display my sign in box for me to enter my master password. However, I heard and confirmed that the entire time, my laptop was not even signed into upon reboot from the Windows update, it was playing YouTube the entire time! I had not even logged back i to Windows let ALONE Firefox and that sound was playing all night long! I thought I was going crazy! My ear buds are plugged in so the sound was not direct for me to figure out where it was coming fro right away. Also it appears to have failed to render a sanity test? Maybe that is important too?

Asked by MaDDeRHaTTeR 1 year ago

Last reply by TyDraniu 1 year ago

  • Archived

Previous session restore is broken with newer versions after 60.0.2

Hello. I have a very disturbing usability problem with any newer version after 60.0.2. I have many open windows with some tabs in them and most of them i visit daily. All… (read more)

Hello.

I have a very disturbing usability problem with any newer version after 60.0.2. I have many open windows with some tabs in them and most of them i visit daily. All browser windows are in same order after every restart, so i dont have to search for right one. With any newer version after 60.0.2, windows order is not remembered anymore, with every restart they will be in totally different order. With every new install of newer versions 61-65, i tried to copy back my sessionstore file from 60.0.2 (few times / version), but this does not help - still doing same, all windows will be in diferent order after every restart of Firefox. So, for me it looks like there is someting broken in newer version. In version 61 there is new feature to autorestore session with windows restart, i even tried to disable it in "toolkit.winRegisterApplicationRestart" - no help. Thats why i still have to use version 60.0.2. Any ideas? Thanks.

Asked by zx80 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

Firefox crashes on open - macOS Catalina Beta

I am running macOS Catalina Beta and on the latest update, Firefox refuses to open. Every time I attempt to open the window comes up but as soon as I click on it or try … (read more)

I am running macOS Catalina Beta and on the latest update, Firefox refuses to open. Every time I attempt to open the window comes up but as soon as I click on it or try to interact with it in any way, it crashes. I tried fully deleting Firefox, as well as deleting the profiles as well, with no luck. I know this may be an issue with the macOS not Firefox, but wanted to see if there were any suggestions you may have. This happens with all versions of Firefox (Beta, Developer Edition, etc).

Below is my crash info:

AdapterDeviceID: 0x6821 AdapterVendorID: 0x1002 Add-ons: formautofill%40mozilla.org:1.0,fxmonitor%40mozilla.org:3.0,screenshots%40mozilla.org:39.0.0,webcompat-reporter%40mozilla.org:1.1.0,webcompat%40mozilla.org:4.4.0,firefox-compact-dark%40mozilla.org:1.0,google%40search.mozilla.org:1.0,amazondotcom%40search.mozilla.org:1.1,bing%40search.mozilla.org:1.0,ddg%40search.mozilla.org:1.0,ebay%40search.mozilla.org:1.0,twitter%40search.mozilla.org:1.0,wikipedia%40search.mozilla.org:1.0 BuildID: 20190801185445 ContentSandboxCapable: 1 ContentSandboxLevel: 3 CrashTime: 1564795118 DOMIPCEnabled: 1 FramePoisonBase: 9223372036600930304 FramePoisonSize: 4096 InstallTime: 1564794630 Notes: FP(D00-L1000-W00000000-T000) WR? WR- OMTP? OMTP+4 GL Layers? GL Context? GL Context+ GL Layers+ ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: aurora SafeMode: 0 SecondsSinceLastCrash: 405 StartupCrash: 0 StartupTime: 1564795103 TelemetryEnvironment: {"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox","architecture":"x86-64","buildId":"20190801185445","version":"69.0","vendor":"Mozilla","displayVersion":"69.0b10","platformVersion":"69.0","xpcomAbi":"x86_64-gcc3","updaterAvailable":true},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":16384,"virtualMaxMB":null,"cpu":{"count":8,"cores":4,"vendor":"GenuineIntel","family":6,"model":70,"stepping":1,"l2cacheKB":256,"l3cacheKB":6144,"speedMHz":2500,"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2","hasAVX","hasAVX2","hasAES"]},"os":{"name":"Darwin","version":"19.0.0","locale":"en-US"},"hdd":{"profile":{"model":null,"revision":null,"type":null},"binary":{"model":null,"revision":null,"type":null},"system":{"model":null,"revision":null,"type":null}},"gfx":{"D2DEnabled":null,"DWriteEnabled":null,"ContentBackend":"Skia","Headless":false,"adapters":[{"description":null,"vendorID":"0x1002","deviceID":"0x6821","subsysID":null,"RAM":null,"driver":null,"driverVendor":null,"driverVersion":null,"driverDate":null,"GPUActive":true}],"monitors":[{"screenWidth":1920,"screenHeight":1200,"scale":2},{"screenWidth":2560,"screenHeight":1440,"scale":1}],"features":{"compositor":"opengl","gpuProcess":{"status":"unused"},"wrQualified":{"status":"blacklisted"},"webrender":{"status":"opt-in"}}},"appleModelId":"MacBookPro11,5"},"settings":{"blocklistEnabled":true,"e10sEnabled":true,"e10sMultiProcesses":8,"telemetryEnabled":true,"locale":"en-US","intl":{"requestedLocales":["en-US"],"availableLocales":["en-US"],"appLocales":["en-US"],"systemLocales":["en-US","ar-US"],"regionalPrefsLocales":["en-US","ar-US"],"acceptLanguages":["en-US","en"]},"update":{"channel":"aurora","enabled":true,"autoDownload":true},"userPrefs":{"browser.search.region":"US","browser.search.widget.inNavBar":false},"sandbox":{"effectiveContentProcessLevel":3},"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":false,"defaultSearchEngine":"google-b-d","defaultSearchEngineData":{"name":"Google","loadPath":"[other]addEngineWithDetails:google@search.mozilla.org","origin":"default","submissionURL":"https://www.google.com/search?client=firefox-b-d&q="},"searchCohort":"nov17-2"},"profile":{"creationDate":18111,"firstUseDate":18111},"addons":{"activeAddons":{"formautofill@mozilla.org":{"version":"1.0","scope":1,"type":"extension","updateDay":18109,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":null,"name":"Form Autofill","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":18109},"fxmonitor@mozilla.org":{"version":"3.0","scope":1,"type":"extension","updateDay":18109,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":null,"name":"Firefox Monitor","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":18109},"screenshots@mozilla.org":{"version":"39.0.0","scope":1,"type":"extension","updateDay":18109,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"Take clips and screenshots from the Web and save them temporarily or permanently.","name":"Firefox Screenshots","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":18109},"webcompat-reporter@mozilla.org":{"version":"1.1.0","scope":1,"type":"extension","updateDay":18109,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"Report site compatibility issues on webcompat.com","name":"WebCompat Reporter","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":18109},"webcompat@mozilla.org":{"version":"4.4.0","scope":1,"type":"extension","updateDay":18109,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"Urgent post-release fixes for web compatibility.","name":"Web Compat","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":18109}},"theme":{"id":"firefox-compact-dark@mozilla.org","blocklisted":false,"description":"A theme with a dark color scheme.","name":"Dark","userDisabled":false,"appDisabled":false,"version":"1.0","scope":4,"foreignInstall":false,"hasBinaryComponents":false,"installDay":18111,"updateDay":18109},"activePlugins":[{"name":"Shockwave Flash","version":"32.0.0.207","description":"Shockwave Flash 32.0 r0","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/futuresplash","application/x-shockwave-flash"],"updateDay":18058}],"activeGMPlugins":{"gmp-gmpopenh264":{"version":null,"userDisabled":false,"applyBackgroundUpdates":1},"gmp-widevinecdm":{"version":null,"userDisabled":false,"applyBackgroundUpdates":1}}},"experiments":{"searchCohort":{"branch":"nov17-2"}}} ThreadIdNameMapping: 6:"Gecko_IOThread",8:"JS Watchdog",13:"JS Helper",10:"JS Helper",11:"JS Helper",12:"JS Helper",14:"JS Helper",15:"JS Helper",9:"JS Helper",16:"JS Helper",17:"Timer",18:"Socket Thread",20:"Cache2 I/O",21:"Cookie",24:"GMPThread",25:"Worker Launcher",26:"Compositor",27:"ImgDecoder #1",28:"ImageIO",29:"IPDL Background",32:"DOM Worker",33:"StreamTrans #4",41:"StyleThread#5",40:"StyleThread#4",37:"StyleThread#1",39:"StyleThread#3",38:"StyleThread#2",36:"StyleThread#0",43:"StreamTrans #8",45:"ImageBridgeChild",46:"ProcessHangMon",45:"DOM Worker",47:"DataStorage",48:"DNS Resolver #1",50:"Cache I/O",51:"mozStorage #1",52:"mozStorage #2",53:"QuotaManager IO",54:"mozStorage #3",55:"mozStorage #4",56:"DNS Resolver #2",59:"IndexedDB #1",62:"IndexedDB #4",62:"DNS Resolver #3",63:"mozStorage #5",64:"URL Classifier",65:"Classifier Update",66:"IndexedDB #5",67:"SSL Cert #1",68:"SSL Cert #2",69:"SSL Cert #3",70:"DOM Worker",71:"DOM File",72:"ExtensionProtocolHandler",73:"DOM Worker",76:"mozStorage #6",77:"DNS Resolver #4", Throttleable: 1 UptimeTS: 15.37944805 Vendor: Mozilla Version: 69.0 useragent_locale: en-US

This report also contains technical information about the state of the application when it crashed.

Asked by A__K 1 year ago

Last reply by FredMcD 1 year ago

Firefox freezes everyday with Mac OS 10.15.5 Catalina

Yes, just like I guess millions of other people, Firefox is freezing everyday on my Mac running OS 10.15.5 Catalina. Come on Mozilla. This is frustrating. I've deleted th… (read more)

Yes, just like I guess millions of other people, Firefox is freezing everyday on my Mac running OS 10.15.5 Catalina. Come on Mozilla. This is frustrating. I've deleted the app, reinstalled the app, restarted my Mac, over and over. Still the problem. I'm pretty sure I'm just going to permanently delete Firefox and use Safari... don't want to... but this is irritating. Why can't Mozilla Firefox get with Apple and fix this?

Asked by toenine 5 months ago

Last reply by FredMcD 5 months ago

Follow-Up on my Crash Issue with Screen Reader

Here is the background information so you know a bit about this ongoing troubleshooting project: Frequent Crashes - Follow-up Eve Jul 23, 2020, 2:45:58 AM It sounds like… (read more)

Here is the background information so you know a bit about this ongoing troubleshooting project:

Frequent Crashes - Follow-up Eve Jul 23, 2020, 2:45:58 AM

It sounds like a double-whammy of a Firefox issue and then an additional Windows issue where you can't run accessibility settings in Windows Safe Mode? Looking into the bug that this is potentially attached to I found this information ( https://bugzilla.mozilla.org/show_bug.cgi?id=1652912 ) : Having NS_FaultTolerantHeap::APIHook_RtlFreeHeap in the crashing stack means Fault Tolerant Heap (= FTH) has been enabled for firefox.exe. FTH is automatically activated when Windows OS detects some heap-related issue which it thinks can be mitigated by FTH such as double free. This crash means Firefox crashed due to some heap related issue earlier, which enabled FTH, but probably FTH was not be able to mitigate the heap issue. First of all, can you check FTH is activated for firefox.exe through event viewer? 1. Open Event Viewer from Start menu (or, run eventvwr from command prompt) 2. In the left pane of Event Viewer, go to Applications and Services Logs > Microsoft > Windows > Fault-Tolerant-Heap > Operational 3. If FTH is activated for firefox.exe, you'll find Event ID 1003 as the attached screenshot. If FTH is activated, instead of looking into this crash, we need to investigate the original heap issue without FTH. You can disable FTH by stopping Diagnostic Policy Service. Can you do the following steps to send us a crash report without FTH? 1. Open Command prompt as Administrator 2. Run "net stop dps" 3. Open Firefox and follow the steps causing the tab crash 4. Send a crash report 5. Go back to the command prompt and run "net start dps" to re-enable the service This may be caused by a third-party application. Given that 99.26% of the crashes of this signature involves AccessibleHandler.dll, do you use a screen reader or some accessibility related application? If it is related to a screen reader, you may have to use Chrome for the time being until you can get more assistance :(

You gave me this instruction: 2. In the left pane of Event Viewer, go to Applications and Services Logs > Microsoft > Windows > Fault-Tolerant-Heap > Operational Two issues I had: On a screen reader, I have no idea which is "left column" and "right column" since to a large extent a screen reader is rather "divorced" from the physical layout that sighted people see on the screen (I am totally blind and don't even have a monitor nor mouse running on this machine). Then, I found application and services log... but I did not find anywhere Microsoft > Windows > Fault-Tolerant-Heap > Operational I had Microsoft > and several things with Windows but nothing about fault tolerance. When I went on to your second request: 1. Open Command prompt as Administrator 2. Run "net stop dps" 3. Open Firefox and follow the steps causing the tab crash 4. Send a crash report 5. Go back to the command prompt and run "net start dps" to re-enable the service

When I did step 2 as Administrator as you asked, I got the error message that Windows cannot find "net stop dps . I tried the command both with and without the quotation marks and got the same error message. Please remember that the Windows 10 on my computer is the HOME version, not the Windows PROFESSIONAL VERSION with all the security stuff found on that version and used in office environments. From a practical standpoint, unless you folk have another suggestion, it appears that i will likely have to GIVE UP ON FIREFOX (remembering from your message that most of these particular crashes result from an issue with Firefox working with screen readers) until a time comes when Firefox might be updated to resolve issues between Firefox and screen readers. I believe I will contact Vispero, the publisher of JAWS, to let them know about the problem I am having with all these crashes in the current version of Firefox. Of course, I am open to try any other suggestions to further diagnose the problem, if I can carry them out with speech and NO SIGHTED HELP.

Asked by Dave 4 months ago

Last reply by the-edmeister 4 months ago

strange bug with Facebook Messenger

I have a weird bug that is preventing me from using Facebook with version 79. When I write in Facebook Messenger, words just get repositioned in the message window. So fo… (read more)

I have a weird bug that is preventing me from using Facebook with version 79. When I write in Facebook Messenger, words just get repositioned in the message window. So for example if I want to write Facebook has a strange bug with Messenger what will show in the message line (and get sent upon entering) is k ange h MessFacebooha s a strbug wit enger

It doesn't happen with any other browser - I tested Brave, Vivaldi, & Opera. I kept the same # of other windows & tabs open. I have 8 gig RAM, no sign of maxing out from the Task Manager metrics.

Asked by thevolleyballer 3 months ago

Last reply by FredMcD 3 months ago

  • Archived

latest update issues

I'm not looking for a fix as I tried all the standard ways of fixing not responding. I just wanted to notify that the latest version on my system what constantly locking … (read more)

I'm not looking for a fix as I tried all the standard ways of fixing not responding. I just wanted to notify that the latest version on my system what constantly locking up and saying not responding. Everything would take ages to respond and when it did it was laggy as all hell. I followed all the quick fixes before finally rolling back to an older version. Rolling it back was the only thing that instantly fixed it. I'm only posting here cause I'm not sure where else to try and notify staff about this. System windows 10 (latest updates) ryzen 7 1700 32GB ram

Asked by lwgarage 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

There seems to be a bug, Firefox keeps resetting itself. I downloaded the new version that's when it started. I reinstalled older version and its still happenin

There seems to be a bug, Firefox keeps resetting itself. I downloaded the new version that's when it started. Every day or two it kicks me out of all my accounts, uninsta… (read more)

There seems to be a bug, Firefox keeps resetting itself. I downloaded the new version that's when it started. Every day or two it kicks me out of all my accounts, uninstalls the add-ons and deletes all my history/cache/everything. So I reinstalled an older version and its still happening. I've been using Firefox for years and always loved it, never had any issues. Haven't changed any settings on my end that would affect this.

Asked by jenisabelfriend 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

how to file a bug on firefox desktop?

where is a link to submit a new bug? version 70.0.1 is a failure on most web pages. buttons normally don't work. the vertical slider doesn't work. running the same pages … (read more)

where is a link to submit a new bug? version 70.0.1 is a failure on most web pages. buttons normally don't work. the vertical slider doesn't work. running the same pages on Chrome, Edge work fine

common error below when clicking a form button that fails :

Not submitting form because we are already submitting v2.js:12:18908 Error: "Timeout waiting for submission response"

   createSubmissionResponseTimeout https://js.hsforms.net/forms/v2.js:12

url https://neebo.ai/data-collaboration-ebook/?utm_source=facebook&utm_medium=paidsocial&utm_campaign=Data+Collaboration+Ebook&utm_content=Default+name+-+Conversions&fbclid=IwAR0lFHAS8M3QCKOMA3qVJ7H33tN0P2aCtZlglofY0naVPf3zYuZPNw2d7qs

Asked by jmason900 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Just Read The Details

When I pull up Firefox Via The Shortcut It Automatically Crashes And Won't Let Me Go To Safe Mode And The Cmd Prompt That Was Recommended sends Me To A Crash Report Here … (read more)

When I pull up Firefox Via The Shortcut It Automatically Crashes And Won't Let Me Go To Safe Mode And The Cmd Prompt That Was Recommended sends Me To A Crash Report Here it is if this helps Crash ID: bp-7e63d373-4797-479f-beaf-5a9230191206

Asked by Taylords 12 months ago

Last reply by FredMcD 12 months ago

  • Archived

Firefox crashes a few minutes after opening

Both Firefox and Chrome aren’t staying open for more than a few minutes. No matter what site I have open or however many tabs they crash. My other apps are working, my in… (read more)

Both Firefox and Chrome aren’t staying open for more than a few minutes. No matter what site I have open or however many tabs they crash. My other apps are working, my internet is stable as well as my hardware. I’ve already restarted the computer, uninstall and reinstalled Firefox, cleaned my temp folders, cleaned up my disk and cleared my browser history. Latest report ID: bp-1322df80-2a8e-4e2d-9212-ff0030200417

Asked by clarksimon 7 months ago

Last reply by FredMcD 7 months ago