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Firefox v47 crashes when opening

Firefox v47 crashed when opening. Cannot send bug report. Cannot open in safe mode. It appears profile info is missing (places.sqlite, key3.db, logins.json, etc.) as I ca… (read more)

Firefox v47 crashed when opening. Cannot send bug report. Cannot open in safe mode. It appears profile info is missing (places.sqlite, key3.db, logins.json, etc.) as I cannot locate them. Mozilla Crash Reporter details below. Any help would be appreciated, thanks.

AdapterDeviceID: 0x0126 AdapterDriverVersion: 8.15.10.2321 AdapterSubsysID: 21cf17aa AdapterVendorID: 0x8086 AvailablePageFile: 3732938752 AvailablePhysicalMemory: 963985408 AvailableVirtualMemory: 1882034176 BIOS_Manufacturer: LENOVO BlockedDllList: BreakpadReserveAddress: 88932352 BreakpadReserveSize: 67108864 BuildID: 20160604131506 CrashTime: 1473780060 E10SCohort: unsupportedChannel EMCheckCompatibility: true FramePoisonBase: 00000000f0de0000 FramePoisonSize: 65536 InstallTime: 1466605568 Notes: Cisco VPN AdapterVendorID: 0x8086, AdapterDeviceID: 0x0126, AdapterSubsysID: 21cf17aa, AdapterDriverVersion: 8.15.10.2321 FP(D000-L100000-W00000000-T0000) ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SafeMode: 1 SecondsSinceLastCrash: 1425 StartupTime: 1473780043 SystemMemoryUsePercentage: 73 TelemetryEnvironment: {"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox","architecture":"x86","buildId":"20160604131506","version":"47.0","vendor":"Mozilla","platformVersion":"47.0","xpcomAbi":"x86-msvc","hotfixVersion":"20160826.01"},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":3493,"virtualMaxMB":2048,"cpu":{"count":4,"cores":2,"vendor":"GenuineIntel","family":6,"model":42,"stepping":7,"l2cacheKB":256,"l3cacheKB":3072,"speedMHz":2491,"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2"]},"os":{"name":"Windows_NT","version":"6.1","locale":"en-US","servicePackMajor":1,"servicePackMinor":0,"installYear":2012},"hdd":{"profile":{"model":"WDC WD3200BEKT-08PVMT1","revision":"02.01A02"},"binary":{"model":"WDC WD3200BEKT-08PVMT1","revision":"02.01A02"},"system":{"model":"WDC WD3200BEKT-08PVMT1","revision":"02.01A02"}},"gfx":{"D2DEnabled":false,"DWriteEnabled":false,"adapters":[{"description":"Intel(R) HD Graphics Family","vendorID":"0x8086","deviceID":"0x0126","subsysID":"21cf17aa","RAM":null,"driver":"igdumdx32 igd10umd32 igd10umd32","driverVersion":"8.15.10.2321","driverDate":"3-6-2011","GPUActive":true}],"monitors":[{"screenWidth":1366,"screenHeight":768,"refreshRate":60,"pseudoDisplay":false},{"screenWidth":1280,"screenHeight":1024,"refreshRate":60,"pseudoDisplay":false}],"features":{"compositor":"none","d3d11":{"status":"blocked"},"d2d":{"status":"unavailable","version":"1.1"}}},"isWow64":false},"settings":{"blocklistEnabled":true,"e10sEnabled":false,"e10sCohort":"unsupportedChannel","telemetryEnabled":false,"locale":"en-US","update":{"channel":"release","enabled":true,"autoDownload":true},"userPrefs":{"browser.cache.disk.capacity":358400,"browser.newtabpage.enabled":false,"browser.newtabpage.enhanced":false,"browser.startup.homepage":"<user-set>","browser.urlbar.unifiedcomplete":false,"browser.urlbar.userMadeSearchSuggestionsChoice":true,"dom.max_script_run_time":0,"extensions.strictCompatibility":true,"privacy.donottrackheader.enabled":true},"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":true},"profile":{}} Theme: classic/1.0 Throttleable: 1 TotalPageFile: 7324086272 TotalPhysicalMemory: 3662921728 TotalVirtualMemory: 2147352576 URL: UptimeTS: 76.117014792 Vendor: Mozilla Version: 47.0 useragent_locale: en-US

This report also contains technical information about the state of the application when it crashed.

Asked by MTTroutSlayer 4 years ago

Answered by philipp 4 years ago

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Firefox will not open even in safe mode, crash reporter comes up

No previous problems but suddenly today Firefox won't open - just the crash reporter comes up. I can't open in safe mode either. No idea why - not done any software updat… (read more)

No previous problems but suddenly today Firefox won't open - just the crash reporter comes up. I can't open in safe mode either.

No idea why - not done any software updates lately or Firefox updates, or installed any new programs, so really no idea why it's suddenly stopped working. I was getting prompts to update to 47.0.1 but hadn't got around to doing so.

Latest crash id is: bp-64e238b3-2ad0-40ab-a7cd-e6cda2160913

Thanks so much if you can help. Any help you can give, please make it simple in step by step instructions - I'm not the best at computer matters!

Asked by tmacp 4 years ago

Answered by philipp 4 years ago

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Firefox crashes on start

Crash ID: bp-24db6158-a2e5-499c-a1cc-e1c112160913 When I try to start Firefox, it shows the Crash Reporter. If I use the -safe-mode switch, it briefly (0.5 second) shows … (read more)

Crash ID: bp-24db6158-a2e5-499c-a1cc-e1c112160913

When I try to start Firefox, it shows the Crash Reporter. If I use the -safe-mode switch, it briefly (0.5 second) shows the Safe Mode start panel and then shows the Crash Reporter.

I have completely removed Firefox, using Control Panel and reinstalled the latest version. I then completely removed it and went through a reboot and removal of all files, directories, and registry keys. Still the same issue.

HELP!!

Thanks...

Asked by SteveShelton 4 years ago

Answered by philipp 4 years ago

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When trying to start Firefox, the Mozilla crash reporter appears instead

latest Crash ID: bp-f77b5fde-3d45-48c7-846e-cdab02160913 Hi there Firefox worked fine until midday today. But now, when trying to start Firefox, the Mozilla crash reporte… (read more)

latest Crash ID: bp-f77b5fde-3d45-48c7-846e-cdab02160913

Hi there

Firefox worked fine until midday today. But now, when trying to start Firefox, the Mozilla crash reporter appears instead. I have not installed any new applications or add-ons for a long time (more than a year).

I have done a clean install of the newest Firefox version. I also have tried to run it in safe mode, but that immediately got me back to the crash reporter. And now, the 'Firefox Safe Mode' box only appears for a fraction of a second, so I do not have enough time to click on the 'Start in Safe Mode Button'.

I use Norton Internet Security and I have have run a full scan, but no problems were detected.

I still use XP, since the available colors of the newer Windows versions trigger my epilepsy (with XP, I can set each color exactly).

What else can I do?

Thank you, Rose


I have clicked on the "Troubleshooting Information: Automatically add" button, that resulted in the message "We're sorry, but we can't find what you're looking for." I am using Google Chrome for this support question, since obviously I cannot do it via Firefox as long as it does not start.

Asked by oylyolive 4 years ago

Answered by philipp 4 years ago

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Firefox crashes upon starting.

Upon starting, a dialogue box appears that says, “Firefox closed unexpectedly while starting. . . .”, with the buttons “Start in Safe Mode” and “Refresh Firefox”. This bo… (read more)

Upon starting, a dialogue box appears that says, “Firefox closed unexpectedly while starting. . . .”, with the buttons “Start in Safe Mode” and “Refresh Firefox”. This box is almost immediately replaced by the Mozilla Crash Reporter. The same thing happens when attempting to start in Safe Mode. To my knowledge, I did not make any changes before this issue began occurring. I have uninstalled Firefox, rebooted my computer, deleted the Firefox installation folder, and reinstalled Firefox, to no effect. I cannot manually refresh Firefox because I cannot create a new user profile; attempting to do so results in the Crash Reporter appearing when I click “Finish”. Anny assistance you can offer would be appreciated.

  Crash ID: bp-1db72f3c-7ec5-453e-b05f-89d0e2160913

Asked by Mike.K. 4 years ago

Answered by Mike.K. 4 years ago

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Firefox crashes

Firefox will not run in safe mode or at all. It always crashes on startup. Only options are to restart or quit. Removed and installed newest version, also removed the… (read more)

Firefox will not run in safe mode or at all. It always crashes on startup. Only options are to restart or quit. Removed and installed newest version, also removed the Mozilla folder for a clean install.

I have a crash id of: "Crash ID: bp-ca5fccb4-05b3-4121-9269-a85f42160913"

Asked by screamn7 4 years ago

Answered by philipp 4 years ago

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Firefox crashes

Crash ID: bp-f8ea7ab2-6161-446b-b1fe-c62182160913 started compuCrash ID: bp-f8ea7ab2-6161-446b-b1fe-c62182160913 started computer this morning. tried to log on to firefox… (read more)

Crash ID: bp-f8ea7ab2-6161-446b-b1fe-c62182160913 started compuCrash ID: bp-f8ea7ab2-6161-446b-b1fe-c62182160913 started computer this morning. tried to log on to firefox. got an immediate mozilla crash reporter box. did a reboot, no change. did a scan, no unfixable problems. tried a restore, but on this old xp i've never had any success with their control points and no recent manual restore points. Uninstalled and reinstalled firefox, no help. Safe mode doesn’t work. i founf this site searching the web. it's appearance is sort of ms-dos. some buttons don't work and when they do i don't get the things i'm supposed to. as a result i don't have any troubleshooting info, browser settings or even firefox version, although i assume i downloaded the latest when i reinstalled. sorry if i seem helpless, but i just might be. Need help. And after I get this running again how to I recover my old bookmarks and settings?

Asked by bjakejake99 4 years ago

Answered by philipp 4 years ago

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Firefox crashes

Hello everyone. at around 6am central time firefox was working perfectly. now its 9 am and i'm getting nothing but crashes. i've tried everything from restarting in safe … (read more)

Hello everyone. at around 6am central time firefox was working perfectly. now its 9 am and i'm getting nothing but crashes. i've tried everything from restarting in safe mode to refreshing firefox, still crashes. i cant access firefox at all. i'm using internet explorer to fill this out.

here's the crash id

Crash ID: bp-c5f70400-13a5-4860-a0e6-630c42160913

Asked by Mozillahelp2252 4 years ago

Answered by Mozillahelp2252 4 years ago

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Firefox crashes upon startup

My browser used to work fine but it now always crashes on startup. It has crashed when I try to go into safe mode. I have uninstalled Firefox and have done a clean rein… (read more)

My browser used to work fine but it now always crashes on startup. It has crashed when I try to go into safe mode. I have uninstalled Firefox and have done a clean reinstall but it has not fixed the problem. I uninstalled Firefox, removed the remaining files in the Program Files and Documents and Settings\username\Application Data folders to ensure a completely clean reinstall, reinstalled Firefox and I still crash. I think that the problem may lie in my operating system.

I am one of the few that still uses Windows XP Media Center, Service Pack III. I use a Compaq Presario computer with an AMD Athlon 64 Processor 3700+, 2.19 GHz. I submitted a report and this is the report: Crash ID: bp-d1fac27a-df30-494c-a889-9acd22160913

Asked by StevenMartin 4 years ago

Answered by StevenMartin 4 years ago

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I get a message from Firefox sayin it had a problem and crahsed

I keep getting a message when I try to opentmy account. It says Mozilla crash reporter. Firefox had a problem and crashed ut I cannot get rid of this message … (read more)

I keep getting a message when I try to opentmy account. It says Mozilla crash reporter. Firefox had a problem and crashed

ut I cannot get rid of this message

Asked by keithparker 4 years ago

Answered by philipp 4 years ago

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Firefox crashes

Firefox crashes immediately when starting, even in safe mode Uninstalled/reinstalled Firefox All crash reports submitted 9-13-16: bp-ef48c982-1bdb-438e-ad6a-1800f2160913 … (read more)

Firefox crashes immediately when starting, even in safe mode Uninstalled/reinstalled Firefox

All crash reports submitted 9-13-16: bp-ef48c982-1bdb-438e-ad6a-1800f2160913 bp-77081729-3213-4a9b-8347-1c90d2160913 bp-b6250d3b-3c57-4608-ae1b-fadd32160913 bp-74595988-a668-466d-8091-a02002160913 bp-d281f172-263d-49bf-8aea-87a082160913 bp-2f51de8d-7d8b-4110-a6db-f71972160913 bp-cef67cef-497b-4695-9a8d-76fb92160913 bp-bf0a3604-c141-40f4-9c13-22ba02160913 bp-67798323-1ca5-43d6-9d8e-42bd12160913 bp-906891b0-bfcd-4a3c-9899-465f02160913 bp-0bb97a14-7721-42da-9af7-752722160913

Asked by dgyrvc 4 years ago

Answered by philipp 4 years ago

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Firefox crashes

Hello, I just can't open Firefox. Every time I try, it won't, and displays an error. I try opening it on Safe Mode, but nothing happens. I have already deleted everything… (read more)

Hello,

I just can't open Firefox. Every time I try, it won't, and displays an error. I try opening it on Safe Mode, but nothing happens. I have already deleted everything about Mozilla on my computer for a clean start, but nothing. Still won't open.

This is the last crash report: Crash ID: bp-649cd4db-6875-4529-be9a-3b38e2160913

Please help!

Asked by apeniche 4 years ago

Answered by philipp 4 years ago

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Firefox crashes

Firefox continually crashes when I try to open the app. The crash reporter opens up, submits the report, then repeats this process over and over again. I'm unable to get … (read more)

Firefox continually crashes when I try to open the app. The crash reporter opens up, submits the report, then repeats this process over and over again. I'm unable to get it to start up in safe mode and the refresh button causes the program not to respond. I've even gone as far as to try a clean install but once the install is finished and I try to open the app, I go right back to the crash reporter opening up. Any help in fixing this problem would be awesome.

Asked by nlemalu76 4 years ago

Answered by philipp 4 years ago

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Firefox crashes

Firefox crashes on startup, was working fine yesterday. Tried starting in safe mode, still crashes. Tried rebooting, uninstall & clean install - no joy. Went to a 2n… (read more)

Firefox crashes on startup, was working fine yesterday. Tried starting in safe mode, still crashes. Tried rebooting, uninstall & clean install - no joy.

Went to a 2nd PC I have & it started just fine. Tried to copy the profile from the 1st PC to the 2nd and then it crashed as well. Removed the profile & went back to the original one on this PC, still crashes. Uninstalled on the 2nd PC, deleted everything I could find, reinstalled & it still crashes.

Have run Mal-ware & Norton scans, all come back clean.

bp-b1697f6b-ac21-41fa-b4be-a59ec2160913

Also, is there any tool available that will let me extract my bookmarks to HTML so I can switch on a temp basis to another browser ? I need to get functional while waiting to fix Firefox.

Thanks !

Asked by MikeD2 4 years ago

Answered by philipp 4 years ago

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firefox ver 43 will not open, it worked on 9/12 but failed on 9/13

i was running ver 43 until this morning when it crapped out on not one but three systems, I have done full troubleshooting and ended up having to go back to ver 34 to get… (read more)

i was running ver 43 until this morning when it crapped out on not one but three systems, I have done full troubleshooting and ended up having to go back to ver 34 to get it to work, i cut my notes down because when I clicked on that fucking green button it deleted 5 pages of troubleshooting. if anyone can help, i will provide full troubleshooting steps via e-mail, at this time i do not trust mozilla at all

Asked by kieth-r 4 years ago

Answered by philipp 4 years ago