Showing questions tagged: Show all questions
  • Solved
  • Archived

Firefox crashes

Firefox (pushed through SCCM) crashes in many computers. Please find below crash report. AdapterDeviceID: 0x0412 AdapterDriverVersion: 6.3.9600.16384 AdapterSubsysID: 3… (read more)

Firefox (pushed through SCCM) crashes in many computers. Please find below crash report.

AdapterDeviceID: 0x0412 AdapterDriverVersion: 6.3.9600.16384 AdapterSubsysID: 309817aa AdapterVendorID: 0x8086 AvailablePageFile: 3056111616 AvailablePhysicalMemory: 2460508160 AvailableVirtualMemory: 4000215040 BIOS_Manufacturer: LENOVO BlockedDllList: BreakpadReserveAddress: 55312384 BreakpadReserveSize: 67108864 BuildID: 20151216175450 CrashTime: 1473747467 EMCheckCompatibility: true FramePoisonBase: 00000000f0de0000 FramePoisonSize: 65536 InstallTime: 1471598716 Notes: AdapterVendorID: 0x8086, AdapterDeviceID: 0x0412, AdapterSubsysID: 309817aa, AdapterDriverVersion: 6.3.9600.16384

ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SafeMode: 1 SecondsSinceLastCrash: 206 StartupTime: 1473747466 SystemMemoryUsePercentage: 40 TelemetryEnvironment: {"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox","architecture":"x86","buildId":"20151216175450","version":"43.0.1","vendor":"Mozilla","platformVersion":"43.0.1","xpcomAbi":"x86-msvc","hotfixVersion":"20160128.01"},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":3913,"virtualMaxMB":4096,"isWow64":true,"cpu":{"count":4,"cores":4,"vendor":"GenuineIntel","family":6,"model":60,"stepping":3,"l2cacheKB":256,"l3cacheKB":6144,"speedMHz":2893,"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2"]},"os":{"name":"Windows_NT","version":"6.3","servicePackMajor":0,"servicePackMinor":0,"installYear":2015,"locale":"en-US"},"hdd":{"profile":{"model":"ST500DM002-1BD142","revision":"KC65"},"binary":{"model":"ST500DM002-1BD142","revision":"KC65"},"system":{"model":"ST500DM002-1BD142","revision":"KC65"}},"gfx":{"D2DEnabled":false,"DWriteEnabled":false,"adapters":[{"description":"Microsoft Basic Display Adapter","vendorID":"0x8086","deviceID":"0x0412","subsysID":"309817aa","RAM":0,"driver":"Unknown","driverVersion":"6.3.9600.16384","driverDate":"6-21-2006","GPUActive":true}],"monitors":[{"screenWidth":1366,"screenHeight":768,"refreshRate":64,"pseudoDisplay":false}],"features":{"compositor":"none","d3d11":{"status":"blocked"},"d2d":{"status":"unavailable","version":"1.0"}}}},"settings":{"addonCompatibilityCheckEnabled":true,"blocklistEnabled":true,"isDefaultBrowser":false,"e10sEnabled":false,"telemetryEnabled":false,"isInOptoutSample":false,"locale":"en-US","update":{"channel":"release","enabled":true,"autoDownload":true},"userPrefs":{"browser.cache.disk.capacity":358400,"browser.newtabpage.enhanced":true,"browser.shell.checkDefaultBrowser":false,"network.proxy.http":"<user-set>","network.proxy.ssl":"<user-set>"}},"profile":{}} Theme: classic/1.0 Throttleable: 1 TotalPageFile: 4841684992 TotalPhysicalMemory: 4103487488 TotalVirtualMemory: 4294836224 URL: Vendor: Mozilla Version: 43.0.1 Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 1 : %SystemRoot%\system32\mswsock.dll

MSAFD Tcpip [UDP/IP] : 2 : 2 :  
MSAFD Tcpip [RAW/IP] : 2 : 3 : %SystemRoot%\system32\mswsock.dll 
MSAFD Tcpip [TCP/IPv6] : 2 : 1 :  
MSAFD Tcpip [UDP/IPv6] : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD Tcpip [RAW/IPv6] : 2 : 3 :  
RSVP TCPv6 Service Provider : 2 : 1 : %SystemRoot%\system32\mswsock.dll 
RSVP TCP Service Provider : 2 : 1 :  
RSVP UDPv6 Service Provider : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
RSVP UDP Service Provider : 2 : 2 : 

useragent_locale: en-US

This report also contains technical information about the state of the application when it crashed.

Asked by Irshad.Ali 3 years ago

Answered by philipp 3 years ago

  • Solved
  • Archived

Firefox crashes

Firefox had crashed on my work Laptop overnight. I'm not sure if the IT Department had rolled out an Upgrade, but it crashes every single time, also in safe mode. "Firef… (read more)

Firefox had crashed on my work Laptop overnight. I'm not sure if the IT Department had rolled out an Upgrade, but it crashes every single time, also in safe mode.

"Firefox","architecture":"x86","buildId":"20151029151421","version":"42.0","vendor":"Mozilla","platformVersion":"42.0","xpcomAbi":"x86-msvc","hotfixVersion":null}

Crash ID: bp-55b0cc41-9d8b-4ffc-99b5-5ed4d2160913

Asked by kjelljostein 3 years ago

Answered by philipp 3 years ago

  • Solved
  • Archived

Firefox crashes on starting. In save mode also

Hello! Firefox crashes on starting. In save mode also. De-Installation and new Installation didn't solve the Problem. This is one of the crash ids: bp-2113371a-46a7-47b1-… (read more)

Hello!

Firefox crashes on starting. In save mode also. De-Installation and new Installation didn't solve the Problem.

This is one of the crash ids: bp-2113371a-46a7-47b1-bc5c-8444f2160913 (I get different when trying once more.)

Who knows a solution?

Asked by Gerryxx 3 years ago

Answered by philipp 3 years ago

  • Solved
  • Archived

Firefox crashes, stopped working suddenly

Hi, Started PC today and suddenly firefox no longer works. Running old XP, but no problems, nothing has been changed simply stopped working this morning. I've tried unins… (read more)

Hi, Started PC today and suddenly firefox no longer works. Running old XP, but no problems, nothing has been changed simply stopped working this morning. I've tried uninstalling, even deleting profiles & running a complete clean re-install, but still get the same crash error.

No malware on the system. Can anyone help ?

Crash report is below :

AdapterDeviceID: 0x042f AdapterDriverVersion: 6.14.11.6252 AdapterSubsysID: 049210de AdapterVendorID: 0x10de Add-ons: %7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:43.0.1 AvailablePageFile: 3901468672 AvailablePhysicalMemory: 1207005184 AvailableVirtualMemory: 1927729152 BIOS_Manufacturer: Hewlett-Packard BlockedDllList: BreakpadReserveAddress: 68485120 BreakpadReserveSize: 67108864 BuildID: 20151216175450 CrashTime: 1473754849 EMCheckCompatibility: true FramePoisonBase: 00000000f0de0000 FramePoisonSize: 65536 GraphicsCriticalError: |[0][GFX1-]: D3D11 layers disabled due to a prior crash. InstallTime: 1451390994 Notes: AdapterVendorID: 0x10de, AdapterDeviceID: 0x042f, AdapterSubsysID: 049210de, AdapterDriverVersion: 6.14.11.6252

ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 316 StartupTime: 1473754848 SystemMemoryUsePercentage: 43 TelemetryEnvironment: {"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox","architecture":"x86","buildId":"20151216175450","version":"43.0.1","vendor":"Mozilla","platformVersion":"43.0.1","xpcomAbi":"x86-msvc","hotfixVersion":null},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":2047,"virtualMaxMB":2048,"isWow64":false,"cpu":{"count":2,"cores":2,"vendor":"GenuineIntel","family":6,"model":15,"stepping":6,"l2cacheKB":4096,"l3cacheKB":null,"speedMHz":2666,"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3"]},"os":{"name":"Windows_NT","version":"5.1","servicePackMajor":3,"servicePackMinor":0,"installYear":2009,"locale":"en-US"},"hdd":{"profile":{"model":"ST3250620AS","revision":"3.CH"},"binary":{"model":"ST3250620AS","revision":"3.CH"},"system":{"model":"ST3250620AS","revision":"3.CH"}},"gfx":{"D2DEnabled":false,"DWriteEnabled":false,"adapters":[{"description":"NVIDIA Quadro NVS 290","vendorID":"0x10de","deviceID":"0x042f","subsysID":"049210de","RAM":null,"driver":"nv4_disp","driverVersion":"6.14.11.6252","driverDate":"7-20-2007","GPUActive":true}],"monitors":[{"screenWidth":1024,"screenHeight":768,"refreshRate":60,"pseudoDisplay":false}],"features":{"compositor":"none","d3d11":{"status":"blocked"},"d2d":{"status":"unavailable","version":"1.0"}}}},"settings":{"addonCompatibilityCheckEnabled":true,"blocklistEnabled":true,"isDefaultBrowser":true,"e10sEnabled":false,"telemetryEnabled":false,"isInOptoutSample":false,"locale":"en-US","update":{"channel":"release","enabled":true,"autoDownload":true},"userPrefs":{}},"profile":{}} Theme: classic/1.0 Throttleable: 1 TotalPageFile: 5130235904 TotalPhysicalMemory: 2146742272 TotalVirtualMemory: 2147352576 Vendor: Mozilla Version: 43.0.1 Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 1 : %SystemRoot%\system32\mswsock.dll

MSAFD Tcpip [UDP/IP] : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD Tcpip [RAW/IP] : 2 : 3 : %SystemRoot%\system32\mswsock.dll 
RSVP UDP Service Provider : 6 : 2 : %SystemRoot%\system32\rsvpsp.dll 
RSVP TCP Service Provider : 6 : 1 : %SystemRoot%\system32\rsvpsp.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{3ABF28B8-0821-486D-B9E5-76E0FB214A29}] SEQPACKET 0 : 2 : 5 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{3ABF28B8-0821-486D-B9E5-76E0FB214A29}] DATAGRAM 0 : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{866CDCA3-310D-435A-83E8-71E3389D5BA9}] SEQPACKET 1 : 2 : 5 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{866CDCA3-310D-435A-83E8-71E3389D5BA9}] DATAGRAM 1 : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{AAC2D6EA-2FB9-42A6-8999-0EF445AB4E5A}] SEQPACKET 2 : 2 : 5 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{AAC2D6EA-2FB9-42A6-8999-0EF445AB4E5A}] DATAGRAM 2 : 2 : 2 : %SystemRoot%\system32\mswsock.dll

useragent_locale: en-US

This report also contains technical information about the state of the application when it crashed.

Asked by mrhallam 3 years ago

Answered by philipp 3 years ago

  • Solved
  • Archived

Firefox always crashed when I try to start it

Since of this morning, my Firefox is always crashing when I start it, I can't even start it in the safe mode. It doesn't open, just shows me the Mozilla Crash Reporter. T… (read more)

Since of this morning, my Firefox is always crashing when I start it, I can't even start it in the safe mode. It doesn't open, just shows me the Mozilla Crash Reporter.

Those are the crash ID's: bp-1afa80e9-45c6-400d-b68b-a22582160913

bp-44eafa99-c885-47ca-90fb-b17852160913

bp-5b68603f-59ea-477d-a8c4-7abab2160913

bp-151e6385-701a-45f3-8411-246492160913

bp-5b32d81a-98b3-42f2-b439-f83022160913

Thank you for your time!

Asked by Plastikfee 3 years ago

Answered by philipp 3 years ago

  • Solved
  • Archived

Firefox crashes on start up

Firefox keeps crashing upon start up. Was lagging, shut it off and turned it back on and even after a reboot, I keep getting crashes. I have seen it mentioned that the No… (read more)

Firefox keeps crashing upon start up. Was lagging, shut it off and turned it back on and even after a reboot, I keep getting crashes. I have seen it mentioned that the Norton Toolbar seems to be the cause of it all. How do I fix this issue so I can boot my Firefox back up?

Asked by Demi 3 years ago

Answered by philipp 3 years ago

  • Solved
  • Archived

Firefox crashes on startup

This morning Firefox starting crashing all the when starting up. What is really bad about this is that the popup about troubleshooting and safe mode screen does not stay … (read more)

This morning Firefox starting crashing all the when starting up. What is really bad about this is that the popup about troubleshooting and safe mode screen does not stay up when crash report comes up. For this I have tried to start in safe mode and it crashes as well. Proceeded to download and install latest version, same results. Uninstalled firefox and did a clean install and it is still crashing, even in safe mode. I have read through the previous questions on this and nothing there has worked.

Have restarted my computer a number of times, but have not down a shut down and start.

No new extensions or plug ins have been added. The last Norton update was 1 week ago.

Crash ID: bp-edab8628-ea22-44f0-bdb7-f1b0d2160913

any help resolving this is greatly appreciated.

Asked by JimW57 3 years ago

Answered by philipp 3 years ago

  • Solved
  • Archived

Firefox crashes

Firefox crashes at startup. Even starting from the command line with parameters -safe-mode. Crash ID: bp-d6c7f89b-ff88-4dd6-9f13-47e6b2160913 I guess that all info about … (read more)

Firefox crashes at startup. Even starting from the command line with parameters -safe-mode. Crash ID: bp-d6c7f89b-ff88-4dd6-9f13-47e6b2160913 I guess that all info about the crash is sent to Mozilla FF using the above Crash ID.

Asked by wier0470 3 years ago

Answered by philipp 3 years ago

  • Solved
  • Archived

Firefox crashes on startup

Firefox has been crashing on startup going right to crash reporter. This happened only a few hours ago so I am confused. I did a full scan with Norton and malewarebytes, … (read more)

Firefox has been crashing on startup going right to crash reporter. This happened only a few hours ago so I am confused. I did a full scan with Norton and malewarebytes, and it showed up negative. Here is my crash report

bp-d4e20a9c-c635-46e1-84c8-e886c2160913

Thanks in advance

Asked by _Andrew_ 3 years ago

Answered by FredMcD 3 years ago

  • Solved
  • Archived

Firefox Crash in versions prior to 48.02 version

Hi I´m having a strange problem with Firefox. I was using Firefox 42.0 pt-br because i was using some extensions that only work in the version 42.0 Sudenly, one day, i tr… (read more)

Hi I´m having a strange problem with Firefox. I was using Firefox 42.0 pt-br because i was using some extensions that only work in the version 42.0 Sudenly, one day, i try to run my Firefox, and Firefox crash repeatedly. I tried to reset Firefox, open firefox in safe mode, delete my profile and create a new, uninstall and rinstall again the version 42,I tried everything. The strange is that the only version that works on my Pc is the version 48.02. None of the arlier versions works, such 47, 46,45,44,43,42 versions. I´m using a Windows 8 Pro X64 Pt-Br. Whats happening ? Why the other versions dont work, only the version 48.02 works fine ? Does anyone could help me please?

if help, here are my crash report:

==============================================================================================

AdapterDeviceID: 0x0116 AdapterDriverVersion: 9.17.10.4101 AdapterSubsysID: 08911854 AdapterVendorID: 0x8086 Add-ons: %7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:42.0 AvailablePageFile: 6340321280 AvailablePhysicalMemory: 5310382080 AvailableVirtualMemory: 3910934528 BIOS_Manufacturer: INSYDE BlockedDllList: BreakpadReserveAddress: 55902208 BreakpadReserveSize: 67108864 BuildID: 20151029151421 CrashTime: 1473766907 EMCheckCompatibility: true FramePoisonBase: 00000000f0de0000 FramePoisonSize: 65536 InstallTime: 1473766673 Notes: AdapterVendorID: 0x8086, AdapterDeviceID: 0x0116, AdapterSubsysID: 08911854, AdapterDriverVersion: 9.17.10.4101 Has dual GPUs. GPU #2: AdapterVendorID2: 0x10de, AdapterDeviceID2: 0x1248, AdapterSubsysID2: 08911854, AdapterDriverVersion2: 10.18.13.5906DWrite- DWrite+ D2D1.1- D2D1.1+ D2D- D2D+ ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 42 StartupTime: 1473766906 SystemMemoryUsePercentage: 37 TelemetryEnvironment: {"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox","architecture":"x86","buildId":"20151029151421","version":"42.0","vendor":"Mozilla","platformVersion":"42.0","xpcomAbi":"x86-msvc","hotfixVersion":null},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":8140,"isWow64":true,"cpu":{"count":8,"vendor":null,"family":null,"model":null,"stepping":null,"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2"]},"os":{"name":"Windows_NT","version":"6.3","servicePackMajor":0,"servicePackMinor":0,"installYear":2014,"locale":"pt-BR"},"hdd":{"profile":{"model":"ST1000LM024 HN-M101MBB","revision":"2BA30003"},"binary":{"model":"ST1000LM024 HN-M101MBB","revision":"2BA30003"},"system":{"model":"ST1000LM024 HN-M101MBB","revision":"2BA30003"}},"gfx":{"D2DEnabled":true,"DWriteEnabled":true,"adapters":[{"description":"Intel(R) HD Graphics 3000","vendorID":"0x8086","deviceID":"0x0116","subsysID":"08911854","RAM":null,"driver":"igdumd64 igd10umd64 igd10umd64 igdumd32 igd10umd32 igd10umd32","driverVersion":"9.17.10.4101","driverDate":"1-30-2015","GPUActive":true},{"description":"NVIDIA GeForce GT 555M ","vendorID":"0x10de","deviceID":"0x1248","subsysID":"08911854","RAM":2048,"driver":"nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um","driverVersion":"10.18.13.5906","driverDate":"11-24-2015"}],"monitors":[{"screenWidth":1920,"screenHeight":1080,"refreshRate":60,"pseudoDisplay":false},{"screenWidth":1920,"screenHeight":1080,"refreshRate":60,"pseudoDisplay":false}],"features":{"compositor":"none","d3d11":{"status":"available","version":41216,"warp":false,"textureSharing":true,"blacklisted":false},"d2d":{"status":"available","version":"1.1"}}}},"settings":{"addonCompatibilityCheckEnabled":true,"blocklistEnabled":true,"isDefaultBrowser":false,"e10sEnabled":false,"telemetryEnabled":false,"isInOptoutSample":false,"locale":"pt-BR","update":{"channel":"release","enabled":true,"autoDownload":true},"userPrefs":{}},"profile":{}} Theme: classic/1.0 Throttleable: 1 TotalPageFile: 13352402944 TotalPhysicalMemory: 8535244800 TotalVirtualMemory: 4294836224 URL: Vendor: Mozilla Version: 42.0 Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 1 : %SystemRoot%\system32\mswsock.dll

MSAFD Tcpip [UDP/IP] : 2 : 2 :  
MSAFD Tcpip [RAW/IP] : 2 : 3 : %SystemRoot%\system32\mswsock.dll 
MSAFD Tcpip [TCP/IPv6] : 2 : 1 :  
MSAFD Tcpip [UDP/IPv6] : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD Tcpip [RAW/IPv6] : 2 : 3 :  
Provedor de Serviço de TCPv6 de RSVP : 2 : 1 : %SystemRoot%\system32\mswsock.dll 
Provedor de Serviço de TCP de RSVP : 2 : 1 :  
Provedor de Serviço de UDPv6 de RSVP : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
Provedor de Serviço de UDP de RSVP : 2 : 2 :  
MSAFD RfComm [Bluetooth] : 2 : 1 : %SystemRoot%\system32\mswsock.dll

useragent_locale: pt-BR

==============================================================================================

Thanks for your attention

Asked by saintchelo 3 years ago

Answered by philipp 3 years ago

  • Solved
  • Archived

Firefox crashes on startup

This is happening to many computers on our network and started this morning. If Firefox was open overnight, then it continues to work fine. Closing and reopening FF cause… (read more)

This is happening to many computers on our network and started this morning. If Firefox was open overnight, then it continues to work fine. Closing and reopening FF causes the crash notification to appear. I am unable to start FF in it's safe mode.

Crash ID: bp-efa5c800-80ef-4852-a1c8-f57302160913

Asked by Keslaa 3 years ago

Answered by Keslaa 3 years ago

  • Solved
  • Archived

Firefox crashes

Hello everyone. at around 6am central time firefox was working perfectly. now its 9 am and i'm getting nothing but crashes. i've tried everything from restarting in safe … (read more)

Hello everyone. at around 6am central time firefox was working perfectly. now its 9 am and i'm getting nothing but crashes. i've tried everything from restarting in safe mode to refreshing firefox, still crashes. i cant access firefox at all. i'm using internet explorer to fill this out.

here's the crash id

Crash ID: bp-c5f70400-13a5-4860-a0e6-630c42160913

Asked by Mozillahelp2252 3 years ago

Answered by Mozillahelp2252 3 years ago

  • Solved
  • Archived

Firefox crashes upon startup

My browser used to work fine but it now always crashes on startup. It has crashed when I try to go into safe mode. I have uninstalled Firefox and have done a clean rein… (read more)

My browser used to work fine but it now always crashes on startup. It has crashed when I try to go into safe mode. I have uninstalled Firefox and have done a clean reinstall but it has not fixed the problem. I uninstalled Firefox, removed the remaining files in the Program Files and Documents and Settings\username\Application Data folders to ensure a completely clean reinstall, reinstalled Firefox and I still crash. I think that the problem may lie in my operating system.

I am one of the few that still uses Windows XP Media Center, Service Pack III. I use a Compaq Presario computer with an AMD Athlon 64 Processor 3700+, 2.19 GHz. I submitted a report and this is the report: Crash ID: bp-d1fac27a-df30-494c-a889-9acd22160913

Asked by StevenMartin 3 years ago

Answered by StevenMartin 3 years ago

  • Solved
  • Archived

Firefox v47 crashes when opening

Firefox v47 crashed when opening. Cannot send bug report. Cannot open in safe mode. It appears profile info is missing (places.sqlite, key3.db, logins.json, etc.) as I ca… (read more)

Firefox v47 crashed when opening. Cannot send bug report. Cannot open in safe mode. It appears profile info is missing (places.sqlite, key3.db, logins.json, etc.) as I cannot locate them. Mozilla Crash Reporter details below. Any help would be appreciated, thanks.

AdapterDeviceID: 0x0126 AdapterDriverVersion: 8.15.10.2321 AdapterSubsysID: 21cf17aa AdapterVendorID: 0x8086 AvailablePageFile: 3732938752 AvailablePhysicalMemory: 963985408 AvailableVirtualMemory: 1882034176 BIOS_Manufacturer: LENOVO BlockedDllList: BreakpadReserveAddress: 88932352 BreakpadReserveSize: 67108864 BuildID: 20160604131506 CrashTime: 1473780060 E10SCohort: unsupportedChannel EMCheckCompatibility: true FramePoisonBase: 00000000f0de0000 FramePoisonSize: 65536 InstallTime: 1466605568 Notes: Cisco VPN AdapterVendorID: 0x8086, AdapterDeviceID: 0x0126, AdapterSubsysID: 21cf17aa, AdapterDriverVersion: 8.15.10.2321 FP(D000-L100000-W00000000-T0000) ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SafeMode: 1 SecondsSinceLastCrash: 1425 StartupTime: 1473780043 SystemMemoryUsePercentage: 73 TelemetryEnvironment: {"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox","architecture":"x86","buildId":"20160604131506","version":"47.0","vendor":"Mozilla","platformVersion":"47.0","xpcomAbi":"x86-msvc","hotfixVersion":"20160826.01"},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":3493,"virtualMaxMB":2048,"cpu":{"count":4,"cores":2,"vendor":"GenuineIntel","family":6,"model":42,"stepping":7,"l2cacheKB":256,"l3cacheKB":3072,"speedMHz":2491,"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2"]},"os":{"name":"Windows_NT","version":"6.1","locale":"en-US","servicePackMajor":1,"servicePackMinor":0,"installYear":2012},"hdd":{"profile":{"model":"WDC WD3200BEKT-08PVMT1","revision":"02.01A02"},"binary":{"model":"WDC WD3200BEKT-08PVMT1","revision":"02.01A02"},"system":{"model":"WDC WD3200BEKT-08PVMT1","revision":"02.01A02"}},"gfx":{"D2DEnabled":false,"DWriteEnabled":false,"adapters":[{"description":"Intel(R) HD Graphics Family","vendorID":"0x8086","deviceID":"0x0126","subsysID":"21cf17aa","RAM":null,"driver":"igdumdx32 igd10umd32 igd10umd32","driverVersion":"8.15.10.2321","driverDate":"3-6-2011","GPUActive":true}],"monitors":[{"screenWidth":1366,"screenHeight":768,"refreshRate":60,"pseudoDisplay":false},{"screenWidth":1280,"screenHeight":1024,"refreshRate":60,"pseudoDisplay":false}],"features":{"compositor":"none","d3d11":{"status":"blocked"},"d2d":{"status":"unavailable","version":"1.1"}}},"isWow64":false},"settings":{"blocklistEnabled":true,"e10sEnabled":false,"e10sCohort":"unsupportedChannel","telemetryEnabled":false,"locale":"en-US","update":{"channel":"release","enabled":true,"autoDownload":true},"userPrefs":{"browser.cache.disk.capacity":358400,"browser.newtabpage.enabled":false,"browser.newtabpage.enhanced":false,"browser.startup.homepage":"<user-set>","browser.urlbar.unifiedcomplete":false,"browser.urlbar.userMadeSearchSuggestionsChoice":true,"dom.max_script_run_time":0,"extensions.strictCompatibility":true,"privacy.donottrackheader.enabled":true},"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":true},"profile":{}} Theme: classic/1.0 Throttleable: 1 TotalPageFile: 7324086272 TotalPhysicalMemory: 3662921728 TotalVirtualMemory: 2147352576 URL: UptimeTS: 76.117014792 Vendor: Mozilla Version: 47.0 useragent_locale: en-US

This report also contains technical information about the state of the application when it crashed.

Asked by MTTroutSlayer 3 years ago

Answered by philipp 3 years ago