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  • Archived

Get message that "Firefox is not responding."

I hope this is not a duplicate of a previous question. Several days ago, my computer started freezing and hanging up; I started getting message: "Firefox is not respond… (read more)

I hope this is not a duplicate of a previous question. Several days ago, my computer started freezing and hanging up; I started getting message: "Firefox is not responding. Do you want to close program or wait for program to respond." I have Windows 7 and the latest version of F/F. I have restarted computer, cleared cookies and cache. I am not very knowledgeable so have not restarted in safe mode, refreshed F/F or reinstalled F/F. I have checked plugins and they are up to date. Any advice would be very much appreciated. Thank you.

Wilma

Asked by Wilma1942 5 years ago

Last reply by FredMcD 5 years ago

  • Archived

Getting response..firefox is not responding..close or wait for response?

Several days ago, I started getting a message when Firefox hangs or freezes saying: firefox is not responding...close or wait for response. I have tried restarting comp… (read more)

Several days ago, I started getting a message when Firefox hangs or freezes saying: firefox is not responding...close or wait for response. I have tried restarting computer and clearing cookies and cache. I am very inexperienced and do not know what to do. I have Windows 7 and the latest version of Firefox. My plugins are up to date; am little intimidated to restart in safe mode or reinstall Firefox. I read when refreshing that extensions and extension data is removed.....not sure what that means. Any advice would be appreciated. Thank you.

Asked by Wilma1942 5 years ago

Last reply by john.mixman 5 years ago

  • Archived

New update - more crashes - why?

Just got new Firefox update but have been plagued with plugin crashes since (Not Responding), having to go to Task Manager to End plugin container; updated Flash, but no … (read more)

Just got new Firefox update but have been plagued with plugin crashes since (Not Responding), having to go to Task Manager to End plugin container; updated Flash, but no good - why? Not all the bugs out of the new update? What to do?

Asked by PeterSchuck 5 years ago

Last reply by cor-el 5 years ago

  • Archived

Updated to V 41.0 (win 7) then updated Flash. Hangs up every time.

After updating both, Firefox hangs (not responding) every time running Flash. I tried refresh.-didn't help. Then uninstalled/reinstalled Firefox, still hangs. Settings… (read more)

After updating both, Firefox hangs (not responding) every time running Flash. I tried refresh.-didn't help. Then uninstalled/reinstalled Firefox, still hangs. Settings in Flash already match suggested settings in troubleshooting articles. Was working perfectly until I updated Firefox this morning. Is there a way to roll back to previous version? Read other threads which suggest driver issues and/or Windows version of Flash, etc. But EVERYTHING was working until the Firefox update. What can I do?

Asked by Michelese 5 years ago

Last reply by Michelese 5 years ago

  • Solved
  • Archived

Firefox crashes

Shortly after I log on using Firefox the browser locks up and I get a "not responding" message. I've uninstalled and reinstalled ... same problem. When switching to IE ..… (read more)

Shortly after I log on using Firefox the browser locks up and I get a "not responding" message. I've uninstalled and reinstalled ... same problem. When switching to IE ... no problems .. runs great. I'm using Windows 7 on a Dell laptop.

Asked by samwalsh 5 years ago

Answered by jscher2000 5 years ago

  • Archived

after homepage is running "firefox not responding" appears so what should I do? I do

After my homepage is up and I enter a link either through bookmarks or other the blue circle starts, message appears in blue band at top saying "Mozilla Firefox is not re… (read more)

After my homepage is up and I enter a link either through bookmarks or other the blue circle starts, message appears in blue band at top saying "Mozilla Firefox is not responding". I have a hard time trying to get out but then a drop down box appears asking if I want to close or wait. I choose close and it will close. Then if I try again I need to do a restore. Even when I do that the same thing happens again.

How can I fix?

Asked by soseleto 5 years ago

Last reply by FredMcD 5 years ago

  • Archived

Crash reports not showing up - crashes often

Firefox has been crashing about every 20-30 minutes. It freezes and I eventually have to kill it, but no crash report messages pop up. I tried "about:crashes", but nothi… (read more)

Firefox has been crashing about every 20-30 minutes. It freezes and I eventually have to kill it, but no crash report messages pop up. I tried "about:crashes", but nothing was there. I am using Windows 8.1, freshly installed on a new PC with very minimal programs. I would really like to continue using your Browser. Thanks for the help.

Asked by moonfaze 5 years ago

Last reply by jscher2000 5 years ago

  • Archived

Why does firefox stop responding when I bring up my homepage?

A couple of days ago, when opening up Mozilla firefox to my homepage, the browser would stop working, and the top would say "not responding." I closed it, and the next da… (read more)

A couple of days ago, when opening up Mozilla firefox to my homepage, the browser would stop working, and the top would say "not responding." I closed it, and the next day, when I opened the Mozilla browser, there was a page that said that there'd been a problem, but it really didn't tell me what to do. Restoring the page didn't help, because it would just freeze up again. I changed the homepage to something else and it seems to be fine. So, it seems to have a problem with my ISP's portal page. What can I do?

Asked by cjvsrd 5 years ago

Last reply by the-edmeister 5 years ago

  • Archived

Firefox constantly crashing or freezing

I have been in IT for about 30 years now and for many years now I have used firefox. I think it was earlier this year after a new version of firefox came out I have had c… (read more)

I have been in IT for about 30 years now and for many years now I have used firefox. I think it was earlier this year after a new version of firefox came out I have had constant problems on THREE computers. I use a windows 7 computer at work and up until a couple weeks ago I used a windows 8.1 computer at home. I recenly got a different computer and installed windows 10 at home. ALL three have the same problems constantly not responding lots of crashes.

the fact that it happens on three totally different computers with totally different components tells me it is not a hardware problem. the fact that three different OS'es are involved tell me its not the OS

the only clues/indications I get are that its a shockwave or flash problem.

are other people having this problem? the fact that it happens on a new windows 10 computer (fresh install not upgrade) tells me its not outdated flash/shockwave.

is there some serious flaw in Firefox or Adobe software ?

Asked by mikethetechguy 5 years ago

Last reply by FredMcD 5 years ago

  • Archived

I downloaded newest version of Firefox & it doesn't work. I Restored to previous & that doesn't work now either. I tried to uninstall Firefox & it won't. Help

See above. I went to my control panel & tried to uninstall Firefox and that just sits there and nothing happens. I cannot use the current version of Firefox as noted … (read more)

See above. I went to my control panel & tried to uninstall Firefox and that just sits there and nothing happens. I cannot use the current version of Firefox as noted above. When I loaded the update first, it says it loaded and then when I tried to use Firefox, it said something about a plug-in canister not working. That's when I restored my computer to a couple of weeks back which got rid of the update and gave me the previous version of Firefox. That does not come up either now. How can I get rid of it and reinstall Firefox from scratch?

Asked by nininger64 5 years ago

Last reply by James 5 years ago

  • Archived

Firefox crashes

I'm getting non responsive script errors and firefox not responding while playing farmville 2. All of my plug-ins are up to date as well as my security software. I'm ru… (read more)

I'm getting non responsive script errors and firefox not responding while playing farmville 2. All of my plug-ins are up to date as well as my security software. I'm running windows 10. PLEASE HELP.

Asked by Niecy 5 years ago

Last reply by James 5 years ago

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firefox hangs on website but other browsers don't

The past couple days firefox is consistently hanging when I try to open one particular website, where I have never had issues before. I can open the website fine with Int… (read more)

The past couple days firefox is consistently hanging when I try to open one particular website, where I have never had issues before. I can open the website fine with Internet Explorer. I tried refreshing Firefox, tried clearing the cache and cookies and tried unchecking the "use hardware acceleration when available," but none of these helped. What can I try next to troubleshoot this? I am running Windows Vista and Firefox 41.0.

Asked by scooter60624 5 years ago

Last reply by scooter60624 5 years ago

  • Archived

FF 41 keeps (not responding) Yes I have done the refresh update many times. The prevision of FF did not do this on the same computer and WIN 10. Any ideas?

Since upgrading to FF 41 I am plagued with constant non-stop (not responding) error. Which of course requires FF to be shutdown and restarted. The previous version of FF … (read more)

Since upgrading to FF 41 I am plagued with constant non-stop (not responding) error. Which of course requires FF to be shutdown and restarted. The previous version of FF on the same computer and running WIN 10 did not have this problem. This problem started as soon as I upgraded to FF 41.

Asked by airtightatl10a 5 years ago

Last reply by FredMcD 5 years ago

  • Archived

Mozilla keeps crashing when I'm in Farmville even tho I've done all the updating of everything and am using Windows 10.

Mozilla has crashed at least 20 times this morning while I'm on Farmville. It lets me do very little before it stops and says "mozilla is not responding. It has done th… (read more)

Mozilla has crashed at least 20 times this morning while I'm on Farmville. It lets me do very little before it stops and says "mozilla is not responding. It has done this multiple times before but not as bad as it has been this morning. In talking with others who used Firefox also, they say they had crashing problems often with firefox and recommend changing browsers. I don't want to do this as I've liked firefox before and also do not want to have to change/download different flash, etc. Please fix whatever problem you are having. I think I've been very patient long enough.

Asked by sosebee 5 years ago

Last reply by jscher2000 5 years ago

  • Archived

Firefox is constantly hanging, and I do mean constantly, maybe 3 times a minute. Happens mostly when switching tabs or on youtube.

Firefox has been hanging (not responding) very frequently, at least every few minute. It's been happening on youtube or switching from tabs. I've tried just about everyth… (read more)

Firefox has been hanging (not responding) very frequently, at least every few minute. It's been happening on youtube or switching from tabs. I've tried just about everything, from re-naming the "places.sqlite" to "places.sqlite.old" and doing re-installs (both deleting folder and uninstalling completely). There's no error that pops up, its just hanging, and then it comes back to normal after about 5 seconds. And the cycle repeats. Any new help would be great. Thanks.

Asked by AdrianJR 5 years ago

Last reply by AdrianJR 5 years ago

  • Archived

evrytime I open a website after loading Compuserve using fiefox, firefox quites responding and i have to restart.

bp-7899172a-11dd-4388-ab3a-8c4bb2150617 6/17/2015 11:01 AM bp-1dac83d9-860e-4076-840c-4d69a2150413 4/13/2015 5:19 PM bp-fe399030-5040-4938-8476-19f0f2150322 3/22/2015 … (read more)

bp-7899172a-11dd-4388-ab3a-8c4bb2150617 6/17/2015 11:01 AM bp-1dac83d9-860e-4076-840c-4d69a2150413 4/13/2015 5:19 PM bp-fe399030-5040-4938-8476-19f0f2150322 3/22/2015 1:23 PM bp-3467b557-0c8e-4552-9c05-f3dc72150315 3/15/2015 7:49 AM I open CompuServe and while looking at my email, I will often click on a site such as ViralNova and after viewing a clip, Firefox quits responding and I have to reload. This is new and no changes have been made to my computer. I have used CompuServe and FireFox for about a decade with no complants. I have been viewing ViralNova for a couple of years with no problems until this last couple of weeks. What can I do to fix this? Your site said my version was up to date.

Asked by joecamper1 5 years ago

Last reply by cor-el 5 years ago

  • Archived

Firefox fails to load pages running certain web player and freezes.

Hello. Since the problem only seems to occur on the Firefox browser, I've decided to directly post a question on the matter within the Mozilla forum. The situation is: I … (read more)

Hello.

Since the problem only seems to occur on the Firefox browser, I've decided to directly post a question on the matter within the Mozilla forum.

The situation is: I cannot access or completely load pages that contain embedded players from particular sites that are used for hosting videos. The sites I'm particularly talking about are goodanime.eu, animeplus.tv, and gooddrama.net. The reason I'm suspecting it's a player found on these sites is because other sites that also use Flash, such as YouTube, Vimeo, and Daliymotion do not crash the application (FF) and force me to terminate it manually via task manger.

It's been like this ever since the site (animeplus.tv) came back online. I don't know if it's relevant now, but for about 5 days or so, I couldn't access the site due to a malicious warning that had arisen causing Firefox to block me from the domain of animeplus.tv. However, I was able to access the partner sites goodanime.eu and gooddrama.net all the same, even though I'm 100% sure they run and link to the same type of players on their individual sites.

About a day or two ago, I was able to once again have access to animeplus.tv. So, I decided to catch up on one of the series I watch via the site, but found that I could not as each time I tried to load a page that linked to those players, the Firefox browser would stall (Not Responding)—at which point I'd then have to manually end via task manager.

Incidentally, I came to find that upon having the browser crash when trying to load these pages, a certain background process that's used by Firefox to run plug-ins (Plug-in container for Firefox) had started taking up a bit of CPU and memory. It was the only thing running that high when checking task manager. It normally isn't that high, and upon typing this message, I can report that it is at a minimum level.

Upon learning this, I decided to troubleshoot by restarting the browser in Safe Mode, and tried loading the page. It failed.

I even uninstalled and removed all relevant files, rebooted, and installed it again (clean) only to find that these sites continue to fail.

I honestly don't know what's going on with this site, and I would've contacted the site owner myself, but I've done so in the past and did not receive a response. So, I'm kind of wondering what it is I can do at this point.

Just to clear up:

Firefox only crashes on the sites mentioned above when trying to load pages with flash players they've embedded onto their site.

Even after running Firefox in safe mode, the pages refuse to load and Firefox turns unresponsive.

When Firefox is unresponsive and frozen, task manager reads that the Firefox container for plug-ins uses up more memory.

Installing it clean does not work.

The pages described above do work on other browsers however, such as Chrome and Edge, but for whatever reason won't load on Firefox.

The currently installed extensions I have enabled are: Adblock Plus, Classic Theme Restorer, Flag Fox, Flash Video Downloader (4k), Ghostery, NoScript, Search Preview, and Stumble Upon. Tweak Tube is currently disabled.

I, at some point, thought it was due to an outdated version of flash player, but had it checked via Mozilla's pluginchecker and found that I had been running an out of date version of Flash player. I updated everything, but the site still fails to load completely and ultimately requires me to close it prematurely.

Plugins that I have are: Microsoft Office 2013, OpenH264 Video Code by Cisco, Primetime content decryption module provided by Adobe Systems, Shockwave Flash, Adobe Acrobat, Google Earth Plugin, Google Update, Photo Gallery, Quicktime Plugin, and Yahoo Application state plugin.

I have not checked to see if the mentioned plugins needed updating.

At this point, I'm at a loss. And, yes, while I could just watch the videos on another browser, I'm having trouble understanding why Firefox is the only one that can't load anything. I don't run that many extensions... and I normally only have about 4 or 5 tabs open at a time. Even then, the only tabs playing such content are confined to the one animeplus.tv.

Anyway, please feel free to ask me questions to help diagnose the issue here.

Thanks for reading.

Regards,

T.R.G.

Asked by That_Random_Guy 5 years ago

Last reply by That_Random_Guy 5 years ago

  • Archived

Firefox not responding I've refreshed firefox didnt work and started firefox in safemode got a unresponsive plugin window.

When I'm watching video on NFL.com the page freezes then at the top of the screen firefox (not responding) I have to close the page, stop the program. This started three … (read more)

When I'm watching video on NFL.com the page freezes then at the top of the screen firefox (not responding) I have to close the page, stop the program. This started three days a go. When ever Im watching videos online. I've refreshed firefox and started it in safe mode but the problem still happens.

Asked by Tony1 5 years ago

Last reply by FredMcD 5 years ago

  • Solved
  • Archived

firefox is constantly stopping , greying out , and not responding when on home page yahoo uk , task manager is only way to stop it , no events no crashes

Latest version of Firefox , always keep up to date .Windows 8.1 running on del optiplex 620 , 2gb ram , 80 gb disk partitioned with Win10 on the other .Running free Pand… (read more)

Latest version of Firefox , always keep up to date .Windows 8.1 running on del optiplex 620 , 2gb ram , 80 gb disk partitioned with Win10 on the other .Running free Panda av and malwarebytes free . Never had any problems with Win 8.1 until now , I have gone back to it because of the many problems with Win 10 . Have checked event viewer , nothing , have checked for crash report , nothing . No malware reported . Every time the only solution is to stop Fox with task manager and then restart when Fox goes back to where it was .

Asked by wjay 5 years ago

Answered by wjay 5 years ago