Showing questions tagged:

Request to Update Email Address – Lost Access to ProtonMail

Hello, I hope you are doing well. I am contacting you regarding my Firefox account, which is currently registered with my ProtonMail email address that I no longer have a… (read more)

Hello,

I hope you are doing well.

I am contacting you regarding my Firefox account, which is currently registered with my ProtonMail email address that I no longer have access to.

Unfortunately, my ProtonMail account has been permanently disabled, and I am unable to receive any verification emails.

I would like to request your assistance in updating my account email address to a new one.

I can confirm that I am the rightful owner of the account and I am willing to provide any information necessary to verify my identity, such as:

Previous account details Login activity Devices used Any additional verification you may require

Additionally, I am currently located in Iran, where due to recent internet restrictions and instability, I have had to rely on VPN services, which may have contributed to unusual activity patterns.

I would really appreciate any help or alternative verification process you can provide in this situation.

New email address: intelligentquantum@gmail.com

Thank you for your time and support.

Best regards, Hamed

Open 50

gmail does not work in firefox anymore

gmail no longer works in firefox. Nightly has been giving me a message about clearing cache and cookies for many many many months. After I do that, nothing changes and I … (read more)

gmail no longer works in firefox. Nightly has been giving me a message about clearing cache and cookies for many many many months. After I do that, nothing changes and I still end up in a website about clearing cache and cookies.

Firefox ESR is not able to delete gmail emails after I check the delete box. It says they are deleted but the don't ever go away.

I cannot find any version of firefox that works with gmail. Please let me know if you have found one and provide a link for me to download that version.

thanks

Open 9

Steps in Page zoom (scaling)

Previously, I made a custom scale ".3,.5,.6,.7, .71, .72, .73, .74, .75, .76, .77,.78,.79, .8,.9,1," and thus using Ctrl + the mouse wheel allowed you to set any scale in… (read more)

Previously, I made a custom scale ".3,.5,.6,.7, .71, .72, .73, .74, .75, .76, .77,.78,.79, .8,.9,1," and thus using Ctrl + the mouse wheel allowed you to set any scale in this way, since when "Ctrl + mouse wheel" the page was scaled by 10% regardless of the values. That is, I could set 74% and use Ctrl + mouse wheel to make the page scale 64% or 84%, even without the available value. Now I can't do this because now my "Ctrl + mouse wheel" doesn't increase/decrease 10%, but just scrolls through the set values. How to get everything back? It's very annoying, I can't use it.

Open 89

RTX Super Resolution not working

I have a gpu rtx 50 and recently decided to use rtx super resolution to improve watching online videos but I can't make it work on firefox, I'm currently using the DEV Ed… (read more)

I have a gpu rtx 50 and recently decided to use rtx super resolution to improve watching online videos but I can't make it work on firefox, I'm currently using the DEV Edition x64 latest version HW Acceleration is enabled and I also tried modifying via about:config the lines: media.peerconnection.video.use_rtx gfx.webrender.overlay-vp-super-resolution gfx.webrender.super-resolution.nvidia

It still doesn't work! tested in the other versions of firefox and it also did not work Using brave, chrome and edge..works normally without having to do anything. Does anyone know what it can be???

Open 49

How to get "automatic" theme in Firefox settings to honor operating system theme

Firefox reports that my theme is dark no matter what if I set it to _Automatic_. This results on any website that follows the CSS rule to prefer system theme to also be i… (read more)

Firefox reports that my theme is dark no matter what if I set it to _Automatic_. This results on any website that follows the CSS rule to prefer system theme to also be in dark mode. The only way I can get Firefox to use _Light_ is to manually select that option.

I have observed this behavior on MacOS Sequioa and also Tahoe (after a clean install). Other browsers I tested (Chrome, Safari) are not impacted by this behavior.

Open 50

Template literal not resolving as expected

I have a directory structure C: Gustafson Website ⋮ scripts global.js ⋮ ⋮ TestDirector… (read more)

I have a directory structure

C:

   Gustafson
       Website
           ⋮
           scripts
               global.js
               ⋮
           ⋮
           TestDirectory
               baseUrl_test.html
           ⋮

In the <head> of a webpage, I determine a baseUrl for the page using the following:

 <script>
   // assumes website topmost directory is "Website""
   ( async ( ) => {
     const segments = document.documentURI.split ( "/");
     const index = segments.findIndex ( element => 
                                        element == "Website" );
     if ( index < 0 )
       {
       throw new TypeError ( 
                 "Website structure not constructed correctly" );
       }
     segments.length = index + 1;
     let path = segments.join ( "/" );
     path += "/";
     window.baseUrl = path;
     console.log(`${baseUrl}`);
     } ) ( );
 </script>

The console log displays

file:///C:/Gustafson/Website/

In the body is

 <script>
   console.log ( `${baseUrl}scripts/global.js` );
 </script>
 <script src=`${baseUrl}scripts/global.js`></script>
 <script>
 window.onload = 
   function ( )
     {
     Global.initialize_globals ( );
     };
 </script>

The console log displays

file:///C:/Gustafson/Website/scripts/global.js Loading failed for the <script> with source “file:///C:/Gustafson/Website/TestDirectory/%60$%7BbaseUrl%7Dscripts/global.js%60”. Uncaught ReferenceError: Global is not defined

   onload file:///C:/Gustafson/Website/TestDirectory/baseUrl_test.html:37
   EventHandlerNonNull* file:///C:/Gustafson/Website/TestDirectory/baseUrl_test.html:34

The problem is the console.log displays what is expected but the src= is using something totally different.

Open 46

When Facebook creates passkey Firefox asks for an USB to be inserted

When Facebook creates passkey Firefox asks for an USB to be inserted. I have tried to disable USB in the settings ("security.webauth.webauthn_enable_usbtoken","false"). B… (read more)

When Facebook creates passkey Firefox asks for an USB to be inserted. I have tried to disable USB in the settings ("security.webauth.webauthn_enable_usbtoken","false"). But then Facebook just gets into a retry loop and I can't create the passkey. I use Windows 10, and USB is NOT enabled as an authentication option. I need to fix this as Facebook nags me (in e-mail) to create a passkey.

Open 81

Existing Firefox windows not visible

Firefox has "Open previous windows and tabs" ticked in Settings. I had to force restart MacOS, and upon starting Firefox again my existing windows are invisible. They are… (read more)

Firefox has "Open previous windows and tabs" ticked in Settings. I had to force restart MacOS, and upon starting Firefox again my existing windows are invisible. They are shown in the Window menu and when right-clicking the Firefox icon in the MacOS dock, however when I select one of the windows it does not become visible. Command+` does not show the windows either.

I can however open new windows.

I tried renaming xulstore.json per this old article with no effect.

How can I make the existing windows visible again?

Open 111

Block product update notifications

Is there a setting to disable product update notifications? For example, I got a notification on Windows today prompting me to try out Firefox's new split tab view. I do… (read more)

Is there a setting to disable product update notifications?

For example, I got a notification on Windows today prompting me to try out Firefox's new split tab view.

I do not want to receive these product update notifications.

I know I can disable notifications in Windows at the OS level, however, this also disables notifications for all websites I have enabled.

Is there an option to disable these?

Open 55

When starting Firefox the reopened tabs are showing old versions of the website

1. Close Firefox (FF) with some tabs open 2. While FF is closed the websites are updated 3. Open Firefox, tabs reopen 4. Go to tabs Expected: Tabs should the latest versi… (read more)

1. Close Firefox (FF) with some tabs open 2. While FF is closed the websites are updated 3. Open Firefox, tabs reopen 4. Go to tabs

Expected: Tabs should the latest version of the website (ie the page has been refreshed)

Actual: Tabs are showing the old, previous (cached) versions of the website and not refreshing to show the latest

User has to manuall refresh each tab to see the latest version of the page

Are other people seeing this issue?

Archived 1 210

Email is not a valid email address

I have a firefox account that I use for work, which was created with my personal email address - "email"@"personalDomain".co.uk. When I try to log in using it I get a mes… (read more)

I have a firefox account that I use for work, which was created with my personal email address - "email"@"personalDomain".co.uk. When I try to log in using it I get a message saying that "personalDomain.co.uk" is not a valid email address. How can I log into my account which was created using this email address? The email address is valid and active, and I do have access to it.

Locked 1 272

Unable to open new tab in Firefox developer edition

Hi, I hope you are doing well. I have been having issues since this morning. I am unable to open a new tab in the Firefox developer edition. I have attached screenshots. … (read more)

Hi, I hope you are doing well.

I have been having issues since this morning. I am unable to open a new tab in the Firefox developer edition.

I have attached screenshots. I have tried to reset settings; I have tried to uninstall and then install again, but nothing works.

Archived 1 117

Broken Responsive View Mode sensor scroll

I was working with responsive view mode and noticed that sensor scroll with mouse is broken. I checked on another PC and the problem there too. I don't know how to descri… (read more)

I was working with responsive view mode and noticed that sensor scroll with mouse is broken. I checked on another PC and the problem there too. I don't know how to describe it, but I made a video and uploaded it to a website so you can watch it.

Video link (there might be ads on the site im sorry)

Archived 1 170

Can I create a bookmark for Help->About Firefox?

I know it takes just two mouse clicks to open the About dialog, but I'd like to bookmark it so when I check my daily bookmarks by right-clicking a folder and clicking "Op… (read more)

I know it takes just two mouse clicks to open the About dialog, but I'd like to bookmark it so when I check my daily bookmarks by right-clicking a folder and clicking "Open All Bookmarks", it would be displayed. This would be a convenient, albeit forceful, way to keep Firefox up-to-date. The About dialog isn't modal, so that shouldn't be an issue.

Archived 1 115

Lost old firefox bookmarks

I wanted to open firefox and a new window for new firefox open but did not suggest me to sync my old bookmarks. instead it only asked me if i wanted to sync with chrome b… (read more)

I wanted to open firefox and a new window for new firefox open but did not suggest me to sync my old bookmarks. instead it only asked me if i wanted to sync with chrome browser only. why was i not allowed to save old bookmarks before new firefox updated.

Solved 1 150

Firefox VERY slow to start lately

Firefox used to start in a second on my Windows 10 PC. But lately it now takes about 10-20 secunds to start (on 143 beta). Is there any reason why it takes so much longer… (read more)

Firefox used to start in a second on my Windows 10 PC. But lately it now takes about 10-20 secunds to start (on 143 beta). Is there any reason why it takes so much longer to start now? Is there any setting og tweak I can do to get it to start faster?

Archived 1 140