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  • Archived

Can I log out of Mozilla, delete sync data on the device, and then later restore it by logging back in?

I'm considering taking in my computer to be checked up and have the fan cleaned, but I don't want to just leave my firefox as it is with accounts logged in and autofill i… (read more)

I'm considering taking in my computer to be checked up and have the fan cleaned, but I don't want to just leave my firefox as it is with accounts logged in and autofill information available, should they be able to get into the computer software (I have it set to require a pin/fingerprint to log in but feel like that could be circumvented). I also don't want to risk losing all my passwords/bookmarks/etc. so I'm unsure how to approach it.

If I log out and delete sync data, will logging back in restore my bookmarks and passwords or do I need to back them up some other way? Will just logging out of my Mozilla account be enough to prevent access? Would it require clearing something to log out of everything and then log out of Mozilla?

Any help would be very appreciated!

Asked by loonly 1 year ago

Last reply by cor-el 1 year ago

  • Archived

one way sync

I sync between both my phone and my pc, my phone is constantly up to date on my tab syncing however my pc is constantly lagging behind by a couple of weeks. Steps taken:… (read more)

I sync between both my phone and my pc, my phone is constantly up to date on my tab syncing however my pc is constantly lagging behind by a couple of weeks.

Steps taken: exited and reopened firefox clicked Sync Now button on the pc in both the sidebar and in the sync settings logged out of and back into my firefox account on my pc

Asked by anolan044 1 year ago

Last reply by jonzn4SUSE 1 year ago

  • Archived

All Firefox data deleted for unknown reason

I started up Firefox on my Windows 11 machine and everything is gone, open tabs, bookmarks, history, passwords. The app as acting like a fresh install. It was working fin… (read more)

I started up Firefox on my Windows 11 machine and everything is gone, open tabs, bookmarks, history, passwords. The app as acting like a fresh install. It was working fine in my previous session a week ago prior. That was also the last time I started up my laptop.

Is there a way to get Firefox back to the way it was? Or at least get my information back?

Asked by randyh73 1 year ago

Last reply by randyh73 1 year ago

  • Archived

how to reinstall Firefox and keep all my tabs?

Hi! After computer reset I can't open my Firefox, it keeps showing that it's crashing. I have a few really important tabs there and would like to know if it's possible t… (read more)

Hi!

After computer reset I can't open my Firefox, it keeps showing that it's crashing. I have a few really important tabs there and would like to know if it's possible to reinstall it and still keep my tabs from previous session?

Thank you, Tijana

Asked by Tijana Todorovic 1 year ago

Last reply by Ed 1 year ago

  • Archived

Cannot retrieve Firefox account bookmarks and passwords

Hey guys, I kinda need your help. I just switched from Windows to Manjaro Linux and I cannot retrieve my Firefox bookmarks and passwords. I do not have access to the old… (read more)

Hey guys,

I kinda need your help. I just switched from Windows to Manjaro Linux and I cannot retrieve my Firefox bookmarks and passwords. I do not have access to the old setup because I have formatted the disk and I have only this one on Linux.

I have used my Firefox account multiple times in order to login on a new device and every time it has retrieved my bookmarks and passwords but not this time. Before logging in from this device I had to reset my Firefox password because I had forgot it -- is this a security measure maybe?

Are my bookmarks and passwords gone forever? Thanks!

Asked by ikim.laurentiu 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Account Disconnected

Every time I try to sign in into my FF account in the browser it fails to connect to sync. I get to the sign-in stage, it already knows my email so I'm prompted to put i… (read more)

Every time I try to sign in into my FF account in the browser it fails to connect to sync.

I get to the sign-in stage, it already knows my email so I'm prompted to put in my password then it sends me an email with code which I put in then I am prompted to put in my 2FA. I get signed in on a separate Mozilla accounts page but when I click on the Account icon in the top right in my browser and sync starts it immediately fails and says "Account Disconnected". I noticed that this started happening after I updated my email/updated Firefox to 131.0 (64-bit) Windows. Not sure if any of it is related.

I have tried various things like:

1. Logging in and out (multiple times) 2. Refreshing Firefox 3. Checking that I am not always using Privacy Mode (I was not) 4. Changing Profiles, changing default profiles 5. Reinstalling Firefox

Nothing solves the problem. I am now unable to see any of my bookmarks or anything from my profile because sync never works. I want to add that this is NOT a problem on Android. The issue happens only on my desktop FF installation.

Asked by LaPalida 1 year ago

Last reply by LaPalida 1 year ago

  • Archived

loggin in to Apsense! apsence.com

Hi... Support? Question? I don't know how to solve this prob. [feuven ] I'm trying reach the active Apsense.com site! for Sanseveria So… (read more)

Hi... Support? Question? I don't know how to solve this prob.

[feuven ]

I'm trying reach the active Apsense.com site! for Sanseveria

                             So, After going around resetting this and that 4 security
                             & then un-securing links    .... i ended up with this:!

see: https://x.com/Sanaeveria

Secure Connection Failed An error occurred during a connection to inquirygrid.com. PR_CONNECT_RESET_ERROR Error code: PR_CONNECT_RESET_ERROR

   The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
   Please contact the website owners to inform them of this problem.

Learn more…

[feuven ]

Thanks,

Asked by Beth Schmillen 1 year ago

Last reply by jonzn4SUSE 1 year ago

  • Archived

132.0b2 gone bad

Hello: FF dev 132.0b2, w11p. It's become wacko. I don't know the cause. My guess as to what I see: FF has gone into permanent troubleshoot condition. Help menu seems to … (read more)

Hello: FF dev 132.0b2, w11p. It's become wacko.

I don't know the cause. My guess as to what I see: FF has gone into permanent troubleshoot condition. Help menu seems to say it's not there, but this is

What I have:

-black theme -limited address bar, most of my items absent -NO items in bookmarks bar -NO extensions

What I want (what was there before) -ALL of the above (full items I put in address bar, including ghostery, bitwarden and all other -ALL extensions -my chosen theme (a light one)

What I did:

last nite: 2 oct, I hit the restore button in help menu, troubleshoot item. IT WORKED!

What happened next today, 3oct, I go to "america cares. org" site, and all of a sudden the "what I have" Firefox (as above) has taken over. -Hitting the restore in the help menu did NOT fix this time.

What's next:

-- do I try to restore a previous dev build version? Just follow the Moz instructions?

I did, last night, add a stable FF (in addtion to dev build, not replacing, in its own separate folder). Since the dev build was working again after refresh last nite, I removed the stable using Revo. Do I try that (again)?

Thank you.

Asked by linusr 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Deleted tabs come back when firefox is restarted.

I keep a lot of tabs open but, once in a while, I go through them and delete any in which I'm no longer interested. Recently they all come back when I re-start firefox.… (read more)

I keep a lot of tabs open but, once in a while, I go through them and delete any in which I'm no longer interested. Recently they all come back when I re-start firefox.

Help soon please, I now have way too many tabs open.

W10, firefox 131.3 (32 bit)

Asked by CCDman12 1 year ago

Last reply by cor-el 1 year ago

  • Archived

"Still not able to restore your session? Sometimes a tab is causing the issue." Firefox should identify the bad tab.

When Firefox (130.0) presents the message: "Still not able to restore your session? Sometimes a tab is causing the issue." when Firefox starts, Firefox should help the us… (read more)

When Firefox (130.0) presents the message: "Still not able to restore your session? Sometimes a tab is causing the issue." when Firefox starts, Firefox should help the user by identifying the tab(s) that caused the Restore Session to fail.

Asked by Michael 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago

  • Archived

Where are all my old Firefox bookmarks?

Dear sirs, A few weeks ago I must have hit a button or two that made all my bookmarks disappear, about 200 or so. How do I get them back? Please help Harris Bartine Ema… (read more)

Dear sirs, A few weeks ago I must have hit a button or two that made all my bookmarks disappear, about 200 or so. How do I get them back? Please help Harris Bartine Email removed for privacy reasons

Asked by hvbartine 1 year ago

Last reply by TechHorse 1 year ago