Showing questions tagged: Show all questions

Netflix and Peacock video has stopped working (but I can still hear the audio). Same issue on Chrome and Safari.

I decided to download Firefox and make it my default browser, so I downloaded it and followed some recommendations I found online for configuring security settings...but … (read more)

I decided to download Firefox and make it my default browser, so I downloaded it and followed some recommendations I found online for configuring security settings...but for the life of me I can't remember what those are.

Weeks later, I decide to watch Peacock, but the error message says I need to disable my ad blocker. I search for an ad blocker in the extensions but can't find one, so I start disabling other extensions like Facebook Container...but to now avail. I follow all the usual online steps--clearing my cache, restarting the application, restarting my computer, etc--but nothing works. I have the same error with Netflix, and switching to another browser yields the same result. So it must be something wrong with my system.

Can you help?

Asked by alexanderdominitz 1 month ago

Last reply by cor-el 1 month ago

Firefox crashing when using BBC iPlayer, YouTube and Slots

My Firefox browser has been crashing for a while now (Years). It's fine playing YouTube and BBC iPlayer but when I advance the time marker to a different part of the stre… (read more)

My Firefox browser has been crashing for a while now (Years). It's fine playing YouTube and BBC iPlayer but when I advance the time marker to a different part of the stream or video, it crashes. It also has a problem when playing slots. It seems to crash a lot making it impossible to play.

I have tried using Firefox in Troubleshooting Mode but the same things happen.

Here's the crash report ID

Report ID Date Submitted bp-a9b8bd6e-9258-4a25-badc-bda480250308 08/03/2025, 13:41

Many thanks in anticipation and I hope someone can help me fix these issues.

Asked by stevieddj1 1 week ago

Last reply by jonzn4SUSE 1 week ago

Firefox

I would like to be able to restrict autofill of my name, address, phone number, ect to only (1 or 2) certain websites. I don't want it to be available for all other websi… (read more)

I would like to be able to restrict autofill of my name, address, phone number, ect to only (1 or 2) certain websites. I don't want it to be available for all other websites. Can this be done?

Asked by tcnews 1 month ago

Last reply by markwarner22 1 month ago

No audio with headphones

Audio doesn't work with Firefox. This appears to be ONLY a Firefox problem. Headphones work with Edge. Computer speakers work. In Windows settings, testing audio works. B… (read more)

Audio doesn't work with Firefox. This appears to be ONLY a Firefox problem. Headphones work with Edge. Computer speakers work. In Windows settings, testing audio works. But when I attempt to listen to something in Firefox, there is no sound at all.

Asked by Seigfried 1 month ago

Last reply by markwarner22 1 month ago

Autofill

I want to have Firefox auto fill my passwords. The directions I see say to go to Security and click on Logins and Passwords. When I go to Security Logins and Passwords is… (read more)

I want to have Firefox auto fill my passwords. The directions I see say to go to Security and click on Logins and Passwords. When I go to Security Logins and Passwords is not listed there.

Asked by Larry 2 months ago

Last reply by notcancername 2 months ago

delete credit card

I have an old credit card somewhere in the firefox memory that I want to delete, where is it located and I will need step by step instructions (WIN 11) to find it and del… (read more)

I have an old credit card somewhere in the firefox memory that I want to delete, where is it located and I will need step by step instructions (WIN 11) to find it and delete it so it stops showing up as a payment option.

Asked by garymccourt 1 month ago

Last reply by markwarner22 1 month ago

Firefox is autofilling usernames/emails that aren't in my saved list

When I try and log into a website (lets take a signup page for example) FF will offer me a dropdown of my common usernames and emails, but also the email of my wife. The… (read more)

When I try and log into a website (lets take a signup page for example) FF will offer me a dropdown of my common usernames and emails, but also the email of my wife.

The thing is, in the privacy settings, there is not username section, only passwords and within that list her email doesn't come up once.

I have no idea how to remove this autofill but there are a bunch of old emails and usernames etc in there that are just in the way and I'd like to get rid of. Anyone any idea how to fix?

Asked by munchy258 1 month ago

Last reply by jscher2000 - Support Volunteer 1 month ago

video downloader apps

There used to be dozens of video downloaders. Now, none of them work except for one that requires a ridiculous fee. Are there still youtube video downloaders that still w… (read more)

There used to be dozens of video downloaders. Now, none of them work except for one that requires a ridiculous fee. Are there still youtube video downloaders that still work

Asked by trid2bnrml 3 months ago

Last reply by markwarner22 3 months ago

Saved addresses checkbox not showing in Autofill settings

There is no option to save addresses in my Autofill settings as the help article says there should be. I have signed into my Mozilla account and no difference. Credit car… (read more)

There is no option to save addresses in my Autofill settings as the help article says there should be. I have signed into my Mozilla account and no difference. Credit cards working fine. What's going on?

Asked by bengomori 1 month ago

Last reply by cor-el 1 month ago

Auto fill payment details

I have tried to set this up and have filled in and saved details for two credit cards using Firefox. When I access the payment screen for payment - (in this case for VTT… (read more)

I have tried to set this up and have filled in and saved details for two credit cards using Firefox.

When I access the payment screen for payment - (in this case for VTTA membership) and click on the credit card number I can see a hover screen with ****1234 or ***5678 indicating my saved cards. When I press return for either card no details are filled in. When I key in the details manually for either card I get a red highlight for all fields and the payment is not processed. Does anyone know what I may have done to cause this?

Asked by DJFimac 2 months ago

Last reply by Paul 2 months ago