Firefox Community Forum

Hello, I'm French so I would like to apologise in advance for my English mistakes. But First : Happy New Year !!

So, since the beginning of this year I noticed some difference, maybe it's not coming for you but I wanted to be sure.

First when I'm cheking my bank account, it always suggested the number of it but not anymore, I tried to change some settings but things didn't change. Maybe it's a new security form my bank but I wanted to ask you first.

Secondly, I noticed some bug while I'm using facebook and youtube, when it's like two videos at the same time, both are freezing but the sound continue normally and after some time it comes back to normal.

Thanks in advance for the help about those problems.

Sincerely.

Aveline

I uploaded some videos to my website (burchmusic.com). They can be played on Safari, but not on Firefox. This is the error message I get: No video with supported format and MIME type found. I'm on MacBookPro running OS Sequoia 15.2.

Recently purchased M4 Mac Mini and experiencing problems with using firefox web browser to watch movies on Netflix and Youtube; movies get glitchy and choppy from the moment streaming starts. However, audio is fine playing in the background. This problem only occurs while watching movies, no problems with other video contents such as youtube shorts. I have reinstalled Firefox browser a few times to no avail. I have also tried other things such as turning off VPN, removed cookies and review other settings as well as switching between wifi and Cat5 none of which seem to fix the issue.

Thank you in advance for your help.

New HP laptop, have used Firefox for years on old one, no problems. When viewing almost any video it gets completely pixelated (almost all the time) and unviewable. Contacted HP, they said (and showed me) that Firefox is using almost 100% of memory when viewing videos, hence the issue. Switched to Chrome as browser, no problems. Wondering why this is happening on my new laptop when I didn't have the issue before on the other laptops. Would prefer to continue using Firefox rather than Chrome but won't if this isn't resolved. Related: why does Mozilla make it so hard to contact them directly?

I don't know if it's a Setting or not. it's probably some kind of compatibility add on or extension issue. I discovered that on IMDB, the videos that play on the IMDB webpages for TV shows, etc, are going fuzzy some of the time. Sometimes they play normally, and then the next time they go fuzzy. I can provide video proof if necessary. By fuzzy I mean the picture breaks up, the colours are disrupted, the picture can't be seen.

I tried everything. I discovered that these IMDB embedded videos are 'powered' by JW player 8.25.6. I discovered that JW player is a legitimate company that provides embedded videos for sites like IMDB.

This is an Asus laptop, it is brand new. I added a few other extensions like adblocker ultimate- and new tab tools, but in safe mode I found that this is not the problem. Please can you help! I did NOT have this problem on my previous laptop. Both laptops were running windows 11 with current updates. both have the latest Firefox mozillla browser. edinnick27 at hotmail dot com

Mi cuenta fue bloqueada sin razon, de repent entro a mi navegador y me aparece un mensaje diciendo que "mi cuenta fue bloqueada por razones de seguridad", sin mandarme un mensaje o un correo ni nada ahora no puedo sincronizar mis datos, tengo contraseñas y cosas importantes en esta cuenta y nisiquiera me dan un motivo del por que se ha bloqueado mi cuenta, para colmo no me deja acceder con mi cuenta secundaria por que "necesita entrar desde mi cuenta primaria"

Hi there unfortunately i have problem with subtitles in some web sites when i choose another browser , there is no problem ' also my firefoxe is up to date thanks a lot.

Hello,

I contact you because I would like to connect to another account for sync in another Firefox profile, but I forgot my password. I already tried "forgot password", but I need the primary address from my account, that I forgot (And maybe I doesn't have it anymore...). But I have a secondary address that I added in my account in gmail, when I try to connect with this one, I'm redirected to the next step in the login process, and when I want to reset my password, I need my primary email, that I don't have it anymore. Then, I suppose my gmail address should be a secondary address in my account, is it possible to reset my password by sending my the code to this address ? Can you put my gmail address as my primary address ? My actual primary address for this account can be an address with protonmail (@protonmail.com/@proton.me/@pm.ne), but I don't have access anymore to these ones...

Thanks you David

i recently noticed that my audio is stuttering a little bit on firefox desktop, expecially on youtube. i already tried the app on incognito mode withou any extension enabled, notthing worked. can be the last Nvidia driver? can be a recent (1 month more or less) mozilla update? can you guys help me please? i ve also formatted the whole pc: nothing

I want to know how to adjust audio (treble/bass balancer) for videos playing in Firefox. Your page at https://support.mozilla.org/en-US/kb/control-audio-or-video-playback-your-keyboard#w_what-is-the-media-control-feature refers me to https://specifications.freedesktop.org/mpris-spec/2.2/ but this URL is a 404. Is there another page that might help? Thanks.

I recently got a second monitor and I'm experiencing annoying flickering whenever I'm watching a video. It doesn't matter if the video is on my primary or secondary display. They're both the same resolution (1440p), but my main monitor is 165hz while the second is 60hz.

I've read online that disabling hardware acceleration and then re enabling it fixes this. This temporarily works for me and the artifacts disappear. But whenever I restart my PC, the issue returns and I have to disable and re enable hardware acceleration every time. How do I fix this permanently??