Firefox Community Forum

I have a user that gets this crash report when trying to use certain sites like ebay and fidelity investments. Brand new PC, updated drivers, all fresh software installed. Very basic.

AdapterDeviceID: 0x25b2 AdapterDriverVersion: 32.0.15.7283 AdapterSubsysID: 18791028 AdapterVendorID: 0x10de Add-ons: formautofill%40mozilla.org:1.0.1,pictureinpicture%40mozilla.org:1.0.0,webcompat%40mozilla.org:137.7.0,default-theme%40mozilla.org:1.4.1,addons-search-detection%40mozilla.com:2.0.0 AvailablePageFile: 29719490560 AvailablePhysicalMemory: 25527115776 AvailableVirtualMemory: 138522406883328 BackgroundTaskMode: 0 BuildID: 20250327043313 CPUMicrocodeVersion: 0x12c ContentSandboxCapable: 1 ContentSandboxLevel: 8 ContentSandboxWin32kState: Win32k Lockdown enabled -- default value is true CrashTime: 1743705704 DOMFissionEnabled: 1 DOMIPCEnabled: 1 EMCheckCompatibility: true EventLoopNestingLevel: 1 GPUProcessLaunchCount: 1 GPUProcessStatus: Running GpuSandboxLevel: 1 HeadlessMode: 0 InstallTime: 1743700048 LastStartupWasCrash: 0 LauncherProcessState: 0 ModuleSignatureInfo: {"Microsoft Windows Hardware Compatibility Publisher":["umppc19409.dll","CsXumd64_19409.dll"],"Mozilla Corporation":["xul.dll","firefox.exe","gkcodecs.dll","nss3.dll","freebl3.dll","softokn3.dll","mozglue.dll","lgpllibs.dll"],"Microsoft Windows":["explorerframe.dll","sapi.dll","wscapi.dll","CryptoWinRT.dll","windows.internal.shell.broker.dll","Windows.Security.Integrity.dll","PCShellCommonProxyStub.dll","linkinfo.dll","devenum.dll","twinapi.dll","dataexchange.dll","wpnapps.dll","deviceaccess.dll","SensorsNativeApi.V2.dll","SensorsApi.dll","mfcore.dll","Windows.System.Launcher.dll","Windows.StateRepositoryPS.dll","wshbth.dll","nlansp_c.dll","winrnr.dll","NapiNSP.dll","OneCoreCommonProxyStub.dll","Windows.ApplicationModel.dll","SensorsUtilsV2.dll","ktmw32.dll","wininet.dll","WTDSENSOR.dll","directmanipulation.dll","dbgcore.dll","mfplat.dll","RTWorkQ.dll","Windows.Globalization.dll","Windows.UI.Immersive.dll","Windows.UI.dll","iertutil.dll","mscms.dll","Bcp47Langs.dll","CompPkgSup.DLL","textinputframework.dll","AudioSes.dll","windows.staterepositoryclient.dll","MMDevAPI.dll","OneCoreUAPCommonProxyStub.dll","twinapi.appcore.dll","windows.staterepositorycore.dll","srvcli.dll","ondemandconnroutehelper.dll","mf.dll","npmproxy.dll","PortableDeviceTypes.dll","CoreUIComponents.dll","wsock32.dll","rasadhlp.dll","avrt.dll","propsys.dll","dhcpcsvc.dll","dhcpcsvc6.DLL","netprofm.dll","taskschd.dll","FWPUCLNT.DLL","Microsoft.Internal.WarpPal.dll","DWrite.dll","dcomp.dll","winmm.dll","CoreMessaging.dll","webauthn.dll","secur32.dll","wtsapi32.dll","uxtheme.dll","winnsi.dll","version.dll","directxdatabasehelper.dll","dxgi.dll","DXCore.dll","dwmapi.dll","resourcepolicyclient.dll","dbghelp.dll","windows.storage.dll","winsta.dll","netutils.dll","IPHLPAPI.DLL","dnsapi.dll","umpdc.dll","powrprof.dll","rsaenh.dll","kernel.appcore.dll","winhttp.dll","ntmarta.dll","sspicli.dll","mswsock.dll","CRYPTBASE.dll","cryptsp.dll","msasn1.dll","ntasn1.dll","ncrypt.dll","bcrypt.dll","devobj.dll","cfgmgr32.dll","profapi.dll","ucrtbase.dll","crypt32.dll","KERNELBASE.dll","WinTypes.dll","msvcp_win.dll","win32u.dll","bcryptPrimitives.dll","wintrust.dll","gdi32full.dll","imm32.dll","msctf.dll","advapi32.dll","combase.dll","setupapi.dll","msvcrt.dll","sechost.dll","SHCore.dll","imagehlp.dll","oleaut32.dll","shell32.dll","ole32.dll","psapi.dll","kernel32.dll","ws2_32.dll","shlwapi.dll","clbcatq.dll","nsi.dll","rpcrt4.dll","gdi32.dll","user32.dll","ntdll.dll"],"Citrix Systems, Inc.":["CtxWebAuthnHook.dll","Citrix.Hdx.WebAuthnProtocol.dll","CtxMFPlugin64.dll","PicaDdApi64.dll","CtxWsApi64.dll","PicaWsApi64.dll","CxInjIme.dll","Citrix.Hdx.Seamless.Hooking.dll","ShellHook.dll","PicaWtsHook.dll","SCardHook.dll","FullScreenHook.dll","MfApHook.dll"],"Microsoft Windows Software Compatibility Publisher":["msvcp140.dll","VCRUNTIME140_1.dll","VCRUNTIME140.dll"]} NimbusEnrollments: backgroundupdate-enable-unelevated-installations-rollout-3-release:enabled,product-insight-telemetry-via-server-knobs-rollout-release:control-rollout,upgrade-spotlight-rollout:treatment,address-autofill-desktop-pref-release-rollout:enable-address-autofill,encrypted-client-hello-fallback-mechanism:control,fx-accounts-ping-release-rollout-2:control,disable-ads-startup-cache:control,us-review-checker-rollout-v3:treatment-a,us-rollout-compact-layout-thumbs-updown:rollout,unified-api-for-spocs-and-top-sites-controlled-rollout-for-release-133:control,long-term-holdback-2025h1-growth-desktop:delivery,fx-view-discoverability-2025-rollout:treatment-b,default-ui-experiment-logo-in-corner-rollout:logo-in-corner,certificate-transparency-desktop-rollout:certificate-transparency-enforced,fox-doodle-multi-action-cta-2025-rollout:treatment-a,ai-chatbot-rollout-in-the-old-sidebar:treatment-d,pdf-annotations-highlight-treatment-b-rollout:treatment-b,crlite-rollout:rollout,mozilla-vpn-in-private-browsing-treatment-d-rollout-en-only:treatment-d,https-upgrades-fallback-time-bugfix:rollout,onboarding-set-up-checklist-windows-rollout-march:treatment-branch,new-onboarding-experience-experiment-phase-1-windows:control,pdf-annotations-signatures-ab-experiment:control,persist-search-term-rollout-phase-1:control-rollout Notes: Has dual GPUs. GPU #2: AdapterVendorID2: 0x8086, AdapterDeviceID2: 0xa780, AdapterSubsysID2: 18791028, AdapterDriverVersion2: 32.0.101.6078FP(D10-L1000-W0000100-T01) DWrite? DWrite+ WR? WR+ ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox QuotaManagerStorageIsNetworkResource: 0 RDDProcessStatus: Running ReleaseChannel: release SafeMode: 0 StartupCacheValid: 1 StartupCrash: 0 StartupTime: 1743705686 SubmittedFrom: Client SystemMemoryUsePercentage: 24 TelemetryClientId: d5931f57-29c2-4c0d-83be-01c3597f48a5 TelemetryEnvironment: {"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox","architecture":"x86-64","buildId":"20250327043313","version":"137.0","vendor":"Mozilla","displayVersion":"137.0","platformVersion":"137.0","xpcomAbi":"x86_64-msvc","updaterAvailable":true},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":32455,"virtualMaxMB":134217728,"cpu":{"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2","hasAVX","hasAVX2","hasAES","hasUserCET"]},"os":{"name":"Windows_NT","version":"10.0","locale":"en-US","servicePackMajor":0,"servicePackMinor":0,"windowsBuildNumber":26100,"windowsUBR":3476},"hdd":{"profile":{"model":null,"revision":null,"type":null},"binary":{"model":null,"revision":null,"type":null},"system":{"model":null,"revision":null,"type":null}},"gfx":{"D2DEnabled":false,"DWriteEnabled":true,"ContentBackend":"Skia","Headless":false,"TargetFrameRate":60,"textScaleFactor":1,"adapters":[{"description":"NVIDIA RTX A400","vendorID":"0x10de","deviceID":"0x25b2","subsysID":"18791028","RAM":4094,"driver":"C:\\Windows\\System32\\DriverStore\\FileRepository\\nvdwwi.inf_amd64_1ebfcf86c736b66a\\nvldumdx.dll,C:\\Windows\\System32\\DriverStore\\FileRepository\\nvdwwi.inf_amd64_1ebfcf86c736b66a\\nvldumdx.dll,C:\\Windows\\System32\\DriverStore\\FileRepository\\nvdwwi.inf_amd64_1ebfcf86c736b66a\\nvldumdx.dll,C:\\Windows\\System32\\DriverStore\\FileRepository\\nvdwwi.inf_amd64_1ebfcf86c736b66a\\nvldumdx.dll C:\\Windows\\System32\\DriverStore\\FileRepository\\nvdwwi.inf_amd64_1ebfcf86c736b66a\\nvldumd.dll,C:\\Windows\\System32\\DriverStore\\FileRepository\\nvdwwi.inf_amd64_1ebfcf86c736b66a\\nvldumd.dll,C:\\Windows\\System32\\DriverStore\\FileRepository\\nvdwwi.inf_amd64_1ebfcf86c736b66a\\nvldumd.dll,C:\\Windows\\System32\\DriverStore\\FileRepository\\nvdwwi.inf_amd64_1ebfcf86c736b66a\\nvldumd.dll","driverVendor":null,"driverVersion":"32.0.15.7283","driverDate":"3-14-2025","GPUActive":true},{"description":"Intel(R) UHD Graphics 770","vendorID":"0x8086","deviceID":"0xa780","subsysID":"0c8c1028","RAM":0,"driver":"igdumdim64 igd10iumd64 igd10iumd64 igd12umd64 igdumdim32 igd10iumd32 igd10iumd32 igd12umd32","driverVendor":null,"driverVersion":"32.0.101.6078","driverDate":"9-13-2024","GPUActive":false}],"monitors":[{"screenWidth":1920,"screenHeight":1080,"defaultCSSScaleFactor":1,"contentsScaleFactor":1,"refreshRate":60,"pseudoDisplay":false}],"features":{"compositor":"webrender","hwCompositing":{"status":"available"},"gpuProcess":{"status":"available"},"webrender":{"status":"available"},"wrCompositor":{"status":"available"},"openglCompositing":{"status":"unused"},"omtp":{"status":"unused"},"d3d11":{"status":"available","version":45312,"warp":false,"textureSharing":true,"blocklisted":false},"d2d":{"status":"disabled:FEATURE_FAILURE_DISABLED","version":"1.1"}}},"appleModelId":null,"hasWinPackageId":false,"sec":{"antivirus":null,"antispyware":null,"firewall":null}},"settings":{"blocklistEnabled":true,"e10sEnabled":true,"e10sMultiProcesses":8,"fissionEnabled":true,"locale":"en-US","intl":{"requestedLocales":["en-US"],"availableLocales":["en-US"],"appLocales":["en-US"],"systemLocales":["en-US"],"regionalPrefsLocales":["en-US"],"acceptLanguages":["en-US","en"]},"update":{"channel":"release","enabled":true,"autoDownload":true,"background":true},"userPrefs":{"browser.search.region":"US","browser.urlbar.autoFill":true,"browser.urlbar.autoFill.adaptiveHistory.enabled":false,"browser.urlbar.dnsResolveSingleWordsAfterSearch":0,"browser.urlbar.quicksuggest.dataCollection.enabled":false,"browser.urlbar.suggest.quicksuggest.nonsponsored":true,"browser.urlbar.suggest.quicksuggest.sponsored":true,"media.gmp-gmpopenh264.lastInstallStart":1743700081,"media.gmp-gmpopenh264.lastDownload":1743700081,"media.gmp-gmpopenh264.lastUpdate":1743700081,"media.gmp-widevinecdm.lastInstallStart":1743700081,"media.gmp-widevinecdm.lastDownload":1743700081,"media.gmp-widevinecdm.lastUpdate":1743700081,"media.gmp-manager.lastCheck":1743700097,"media.gmp-manager.lastEmptyCheck":1743700097,"network.http.microsoft-entra-sso.enabled":false,"network.trr.strict_native_fallback":false,"widget.content.gtk-high-contrast.enabled":true},"sandbox":{"effectiveContentProcessLevel":8,"contentWin32kLockdownState":15},"launcherProcessState":0,"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":false,"attribution":{"campaign":"%2528not%2Bset%2529","content":"%2528not%2Bset%2529","dlsource":"mozorg","dltoken":"cbe7e563-c8a2-46c9-9a0c-f939ea8ac516","experiment":"%2528not%2Bset%2529","medium":"%2528direct%2529","source":"%2528not%2Bset%2529","ua":"edge","variation":"%2528not%2Bset%2529"},"defaultSearchEngine":"google-b-1-d","defaultSearchEngineData":{"loadPath":"[app]google","name":"Google","origin":"default","submissionURL":"https://www.google.com/search?client=firefox-b-1-d&q="}},"profile":{"creationDate":20181,"firstUseDate":20181},"addons":{"activeAddons":{"formautofill@mozilla.org":{"version":"1.0.1","scope":1,"type":"extension","updateDay":20174,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":null,"name":"Form Autofill","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":20174,"quarantineIgnoredByApp":true,"quarantineIgnoredByUser":false},"pictureinpicture@mozilla.org":{"version":"1.0.0","scope":1,"type":"extension","updateDay":20174,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"Fixes for web compatibility with Picture-in-Picture","name":"Picture-In-Picture","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":20174,"quarantineIgnoredByApp":true,"quarantineIgnoredByUser":false},"webcompat@mozilla.org":{"version":"137.7.0","scope":1,"type":"extension","updateDay":20174,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"Urgent post-release fixes for web compatibility.","name":"Web Compatibility Interventions","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":20174,"quarantineIgnoredByApp":true,"quarantineIgnoredByUser":false}},"theme":{"id":"default-theme@mozilla.org","blocklisted":false,"description":"Follow the operating system setting for buttons, menus, and windows.","name":"System theme — auto","userDisabled":false,"appDisabled":false,"version":"1.4.1","scope":4,"foreignInstall":false,"hasBinaryComponents":false,"installDay":20181,"updateDay":20181},"activeGMPlugins":{"gmp-gmpopenh264":{"version":"2.6.0","userDisabled":false,"applyBackgroundUpdates":1},"gmp-widevinecdm":{"version":"4.10.2891.0","userDisabled":false,"applyBackgroundUpdates":1}}},"experiments":{"long-term-holdback-2025h1-growth-desktop":{"branch":"delivery","type":"nimbus-nimbus"},"new-onboarding-experience-experiment-phase-1-windows":{"branch":"control","type":"nimbus-nimbus"},"pdf-annotations-signatures-ab-experiment":{"branch":"control","type":"nimbus-nimbus"},"backgroundupdate-enable-unelevated-installations-rollout-3-release":{"branch":"enabled","type":"nimbus-rollout"},"product-insight-telemetry-via-server-knobs-rollout-release":{"branch":"control-rollout","type":"nimbus-rollout"},"upgrade-spotlight-rollout":{"branch":"treatment","type":"nimbus-rollout"},"address-autofill-desktop-pref-release-rollout":{"branch":"enable-address-autofill","type":"nimbus-rollout"},"encrypted-client-hello-fallback-mechanism":{"branch":"control","type":"nimbus-rollout"},"fx-accounts-ping-release-rollout-2":{"branch":"control","type":"nimbus-rollout"},"disable-ads-startup-cache":{"branch":"control","type":"nimbus-rollout"},"us-review-checker-rollout-v3":{"branch":"treatment-a","type":"nimbus-rollout"},"us-rollout-compact-layout-thumbs-updown":{"branch":"rollout","type":"nimbus-rollout"},"unified-api-for-spocs-and-top-sites-controlled-rollout-for-release-133":{"branch":"control","type":"nimbus-rollout"},"fx-view-discoverability-2025-rollout":{"branch":"treatment-b","type":"nimbus-rollout"},"default-ui-experiment-logo-in-corner-rollout":{"branch":"logo-in-corner","type":"nimbus-rollout"},"certificate-transparency-desktop-rollout":{"branch":"certificate-transparency-enforced","type":"nimbus-rollout"},"fox-doodle-multi-action-cta-2025-rollout":{"branch":"treatment-a","type":"nimbus-rollout"},"ai-chatbot-rollout-in-the-old-sidebar":{"branch":"treatment-d","type":"nimbus-rollout"},"pdf-annotations-highlight-treatment-b-rollout":{"branch":"treatment-b","type":"nimbus-rollout"},"crlite-rollout":{"branch":"rollout","type":"nimbus-rollout"},"mozilla-vpn-in-private-browsing-treatment-d-rollout-en-only":{"branch":"treatment-d","type":"nimbus-rollout"},"https-upgrades-fallback-time-bugfix":{"branch":"rollout","type":"nimbus-rollout"},"onboarding-set-up-checklist-windows-rollout-march":{"branch":"treatment-branch","type":"nimbus-rollout"},"persist-search-term-rollout-phase-1":{"branch":"control-rollout","type":"nimbus-rollout"}}} TelemetryProfileGroupId: 2d402427-2e67-4e24-8111-97e4d026d28a TelemetryServerURL: https://incoming.telemetry.mozilla.org TelemetrySessionId: f0024485-7300-4991-96cf-f0e9f8e7b69f Throttleable: 1 TotalPageFile: 39399960576 TotalPhysicalMemory: 34031251456 TotalVirtualMemory: 140737488224256 URL: https://digital.fidelity.com/prgw/digital/login/full-page UptimeTS: 176.53215 UtilityProcessStatus: Running Vendor: Mozilla Version: 137.0 Winsock_LSP: Hyper-V RAW : 2 : 34 : 1 : 1 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 1234191b-4bf7-4ca7-86e0-dfd7c32b5445

AF_UNIX : 2 : 1 : 1 : 0 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : a00943d9-9c2e-4633-9b59-0057a3160994 
MSAFD Tcpip [TCP/IPv6] : 2 : 23 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 
MSAFD Tcpip [UDP/IPv6] : 2 : 23 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 
MSAFD Tcpip [RAW/IPv6] : 2 : 23 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll :  : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 
MSAFD Tcpip [TCP/IP] : 2 : 2 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 
MSAFD Tcpip [UDP/IP] : 2 : 2 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 
MSAFD Tcpip [RAW/IP] : 2 : 2 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 
RSVP TCPv6 Service Provider : 2 : 23 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
RSVP TCP Service Provider : 2 : 2 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
RSVP UDPv6 Service Provider : 2 : 23 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
RSVP UDP Service Provider : 2 : 2 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
MSAFD L2CAP [Bluetooth] : 2 : 32 : 1 : 256 : 0x20006 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9fc48064-7298-43e4-b7bd-181f2089792a 
MSAFD RfComm [Bluetooth] : 2 : 32 : 1 : 3 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9fc48064-7298-43e4-b7bd-181f2089792a

useragent_locale: en-US This report also contains technical information about the state of the application when it crashed.

Bonjour, Vidéo downhelper pour lequel je suis abonné ne fonctionne plus depuis les dernières mises jours. Pourriez-vous m'indiquer, s'il vous plait, ce qu'il faut faire pour rétablir sa fonctionnalité (il reste de couleur blanche et n'est plus actif ) ? Merci d'avance Cordialement

Thought only Ubuntu's linux firefox 136.0 was 'unstable' on my Gateway E-475M laptop - crashes, restores session then freezes only to log me out, then completely locking up requiring holding down power button and rebooting...

NOW, even firefox 136.0 on WIN7 is crashing, then restores session only to go to the 'blue screen of death' requiring holding down the power button and rebooting...

EVIDENTLY, the problem is NOT with Ubuntu or WIN7, but either: firefox (linux or win version); or, the Gateway E-475M laptop (2.0GHz CPU, 4Gb RAM, 8Gb swapfile, Harddrive at 61% usage, linux/win on separate booting partitions, LAN + usb & pci wifi's, etc.) - both OS's USED to work fine, but as upgrades to firefox have come along, they have steadily gotten more and more unstable...

Sometime, I'm only making a bookmark, and it starts this circus act... does it on differing websites, etc. Firefox is the only thing loaded - using two windows on two different monitors.

...at a loss as to what to do - firefox is supposed to be THE lightest-weight browser out there, and was for awhile...

- - - - - the only extension used on both systems is NoScript - could THAT be causing the disturbance in the force?!?

Hi, for some reason firefox has begin crashing this past week, when I'm on Soundcloud and I press the play button. Today it also crashes when I try to by a bus ticket on Flixbus.dk, this has not happened before.

I looked up the troubleshooting page concerning crashes and I tried to go on the sites in troubleshoot mode, it still crashes.

I have the reports here: bp-df051f75-8783-417f-98c1-f75b90250325

bp-c87b457c-be5c-409a-87cf-ad9f30250325

I believe the first one is for Soundcloud, the second one is for Flixbus.

Thank you!

This Morning when I tried to login as normal Firefox cam up with a crash report, so I restarted my Windows 10 think this would send the report but it came up again, and every time I tried to start, and every time I try to sign in it say can't sign in due to unknown Error, and I can't get into my emails, so I will not be able to see your replies until you have fixed the problem, Please help me ASAP.

Anytime I post or comment on Facebook and use FB emojis, FireFox crashes. (they also take forever to load and show up in posts, comments, etc) I've done the clear cache, etc, as in past suggestions, but doesn't help. I have no issues with using FB emojis in Chrome.

I'm getting constant crashes with my browser getting the crash reasons EXCEPTION_ACCESS_VIOLATION_READ EXCEPTION_BREAKPOINT

bp-ca567c36-1525-4fea-a203-726240250403

bp-3d0504eb-70ae-4fd2-ba61-2d00b0250403

bp-9ac6b23d-8845-41f0-ac77-ff48c0250403

bp-a27c0adb-29f0-42e3-af96-fdc2b0250403

bp-a0c9a1be-a9a8-4401-8914-6e5c70250403

Not a tech person. I prefer Firefox (Safari is working). 137 was loaded automatically on 4/1 . It was working on 3/31. It keeps crashing. No pics come up with text on first screen, then it crashes, don't get to a web site. I have tried I think all the options listed on various mozilla help pages from Troubleshooting mode, Refresh, etc etc.

I've seen a recommendation about loading an earlier version of Firefox. If this is a good idea - Where would I get one? Any reccs for this OS on which one to try?

Are there other pages I should look at for ideas?

Report ID bp-95091d37-c494-4311-8775-1a76c0250403 bp-addc6e16-4448-4bb6-a138-069a20250403 bp-7026e822-607b-4446-a1b2-4c21d0250403 bp-59f055bd-78b7-4bf2-8943-ad97b0250403 bp-a8e97dab-0819-4708-9756-6d0160250403 bp-097a4c74-2ec6-476a-bdb2-7fe0e0250403 bp-00056c92-2624-47bb-9280-ae5f40250403

Reading the crash dumps when our systems crash, keeps showing this same result. Firefox's "web content" is crashing our systems.

dennis@sitaw1:/var/crash/202503151007$ sudo crash /usr/lib/debug/boot/vmlinux-6.8.0-54-generic dump.202503151007

crash 8.0.4 Copyright (C) 2002-2022 Red Hat, Inc. Copyright (C) 2004, 2005, 2006, 2010 IBM Corporation Copyright (C) 1999-2006 Hewlett-Packard Co Copyright (C) 2005, 2006, 2011, 2012 Fujitsu Limited Copyright (C) 2006, 2007 VA Linux Systems Japan K.K. Copyright (C) 2005, 2011, 2020-2022 NEC Corporation Copyright (C) 1999, 2002, 2007 Silicon Graphics, Inc. Copyright (C) 1999, 2000, 2001, 2002 Mission Critical Linux, Inc. Copyright (C) 2015, 2021 VMware, Inc. This program is free software, covered by the GNU General Public License, and you are welcome to change it and/or distribute copies of it under certain conditions. Enter "help copying" to see the conditions. This program has absolutely no warranty. Enter "help warranty" for details.

GNU gdb (GDB) 10.2 Copyright (C) 2021 Free Software Foundation, Inc. License GPLv3+: GNU GPL version 3 or later <http://gnu.org/licenses/gpl.html> This is free software: you are free to change and redistribute it. There is NO WARRANTY, to the extent permitted by law. Type "show copying" and "show warranty" for details. This GDB was configured as "x86_64-pc-linux-gnu". Type "show configuration" for configuration details. Find the GDB manual and other documentation resources online at:

   <http://www.gnu.org/software/gdb/documentation/>.

For help, type "help". Type "apropos word" to search for commands related to "word"...

crash: inconsistent active task indications for CPU 5:

          runqueue: ffff998d6a790000 "Web Content" (default)
      current_task: ffff998b317728c0 "conky" 

     KERNEL: /usr/lib/debug/boot/vmlinux-6.8.0-54-generic  [TAINTED]
   DUMPFILE: dump.202503151007  [PARTIAL DUMP]
       CPUS: 6
       DATE: Sat Mar 15 10:07:07 EDT 2025
     UPTIME: 04:53:51

LOAD AVERAGE: 1.30, 1.16, 0.93

      TASKS: 908
   NODENAME: sitaw1
    RELEASE: 6.8.0-54-generic
    VERSION: #56-Ubuntu SMP PREEMPT_DYNAMIC Sat Feb  8 00:37:57 UTC 2025
    MACHINE: x86_64  (3292 Mhz)
     MEMORY: 32 GB
      PANIC: ""
        PID: 3337486
    COMMAND: "conky"
       TASK: ffff998b2a1ad180  [THREAD_INFO: ffff998b2a1ad180]
        CPU: 4
      STATE: TASK_RUNNING (PANIC)

crash>

Hi there, I updated Linux Mint today and now have a crash effecting access to Netflix. First time ever to occur. What is wrong and how do I fix it?

Cheers, Ivan

While watching a video in full screen mode, the screen periodically darkens for 2-3 seconds, after which the video continues, during the darkening the video stops and there is no sound

Hello, I cannot access microsoft.com, outlook.com, or hotmail.com without receiving the "Gah. Your tab just crashed" window. I have unistalled firefox and re-installed the most current verison (not importing previous data) with no luck. I have no issues with Safari or Google Chrome accessing these websites. I prefer FireFox but need to access my Microsoft Account & Apps. My co-worker uses the same version of firefox as well as the same OS and has no issues.

Appreciate your help!

Ok, I have been at this for hours and not getting 2 far. My firefox has worked beautifully for years then all of a sudden it will not load pages. There is all sorts of info on the net to address this issue and I have tried many of the suggestions but I am not a computer head so it is a struggle sometimes. - I have been through the 'Trouble Mode' path = problem persists Any help greatly appreciated

After total crash to a black screen, when it rebooted, the display does not fill the screen. I have tried clicking the expand box on the top right corner. Everything is oversized and doesn't reduce by using Ctrl minus. Help