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Firefox account has got locked

After a fresh windows installation when I tried to sync my firefox account, I have been getting " We have locked your account". I have waited 24 hrs but still getting the… (read more)

After a fresh windows installation when I tried to sync my firefox account, I have been getting " We have locked your account". I have waited 24 hrs but still getting the same issue. If I lost this account, all my other accounts will be lost Please, help. Thanks & Regards.

Asked by Rakib 2 months ago

No longer have the sign in email

I no long have the original sign in email - it has been COMPLETELY deleted and the account also deleted. When I try to make changes to bring my Fiefox account up to date … (read more)

I no long have the original sign in email - it has been COMPLETELY deleted and the account also deleted. When I try to make changes to bring my Fiefox account up to date Firefox keps send security codes to the DEAD email address so I can never reach them. What now. Can I have my account deleted and start over, if so how ? You cannot email me with posible solitions unless you use my secondary email. I was unable to change that to the primary.

Asked by Russ 1 week ago

hacked

Someone sent you guys a password reset for me and hacked my accounts, I need all the info on them that you have ip address that they used everything. Please and thank you… (read more)

Someone sent you guys a password reset for me and hacked my accounts, I need all the info on them that you have ip address that they used everything. Please and thank you. please call me with info so i can tell you where to email it. 531-207-9820

Asked by Y 3 days ago

Can't reset Firefox account password: "Reset password with this email type is not currently supported"

I have a duplicate Firefox account that I would like to close. I forgot the password for this account, and when I go to https://accounts.firefox.com/reset_password to re… (read more)

I have a duplicate Firefox account that I would like to close.

I forgot the password for this account, and when I go to https://accounts.firefox.com/reset_password to reset it, I enter my email address for the account I'd like to log into and it fails every time with the message "Primary account email required for reset".

The API response includes the error message "Reset password with this email type is not currently supported".

My account email address ends in @hey.com. Is this domain not allowed for password resets?

Asked by grantt 2 days ago

Last reply by cor-el 1 day ago

fire fox ot working reverse charge for add on charge made 11/11/21 to my credit card reverse charge made and confirm this has been completed to my e=mail

First message Sent ONLINE TO Mozilla – Firefox November 8, 2021 10:30 A M 11-12-2021 Second Request and You are Not responding to my 11-8-21 request. Need support time … (read more)

First message Sent ONLINE TO Mozilla – Firefox November 8, 2021 10:30 A M 11-12-2021 Second Request and You are Not responding to my 11-8-21 request. Need support time Repose and confirmation you have reversed Add on Charges and will not continue them in the future. James Bedsworth bedsjam@hotmail.com 1. Account Home 2. Subscriptions 3. Contact Us

bedbugg bedsjam@hotmail.com Contact Us What are you contacting us about?

Firefox Private Network Browser Extension

• Firefox Private Network Browser Extension • Other What do you need help with?

Account issues


Cancel this $ 2.99 monthly billing. I can no longer get Firefox to work properly. I HAD TO QUIT USING IT FOR MY EVERYDAY BROWSER. IT HAS TOTALLY STOPPED WORKING IN ANY MANNER THAT MAKES IT USABLE TO ME. PLEASE REVERSE THIS CHARGE PROMPTLY. I want a confirmation you have am cancelling the browser add on additional monthly charge. JAMES BEDSWORTH We received your latest payment for Firefox Private Network Browser Extension. Received today by email on November 8, 2021 Invoice Number: 7D163CD8-0011 Charged $2.99 on 11/11/2021 View your invoice. Visa card ending in 8593 Next Invoice: 12/09/2021 Questions about your subscription? Our support team is here to help you.

Asked by bedbugg 2 weeks ago

Last reply by FredMcD 2 weeks ago

Cannot change email because service provider has cancelled primary email.

Can you please explain how to change my email address. When I try, the account wants to send a confirmation to the original email that has been cancelled. I can no long… (read more)

Can you please explain how to change my email address. When I try, the account wants to send a confirmation to the original email that has been cancelled. I can no longer receive email at this address! Is there a phone number to contact someone for help?

Asked by Perry 2 months ago

Is there a way to sign-in without code authorization?

I got locked out of my email address so i can't authorize the sign-in with the code. Is there a way to bypass the authorization or do i just have to create a new account?… (read more)

I got locked out of my email address so i can't authorize the sign-in with the code. Is there a way to bypass the authorization or do i just have to create a new account? I really don't want to lose all my bookmarks.

Asked by kosmici.brezmleka 1 month ago

Hacked browser account

Hi, I've had a Firefox account taken over and removed as primary account holder. Can't seem to find anywhere to report this issue to Mozilla. Had to set up another accou… (read more)

Hi, I've had a Firefox account taken over and removed as primary account holder. Can't seem to find anywhere to report this issue to Mozilla. Had to set up another account to ask this question. Any help would be appreciated. Thanks Graeme

Asked by graemekal 1 month ago

Last reply by FredMcD 1 month ago

verification email returned - locked out of account

My Firefox account is tied to an old email address which I had taken off my Gsuite list of emails. I have now reactivated that email. But I could not log in since my acco… (read more)

My Firefox account is tied to an old email address which I had taken off my Gsuite list of emails. I have now reactivated that email. But I could not log in since my account was locked. I will change the email for the account once I am able to log back in.

The email I am currently using to log in is a valid email. It simply was turned off the first two times I tried to log in.

What can I do to get the lock removed to log in?

Asked by CJ Evans 1 week ago

Last reply by cor-el 1 week ago

Not sure how to describe this one

So I had Firefox on this device previously and had all my passwords saved in it, but had some issues with my pc and had to factory reset it, and didn't have access to any… (read more)

So I had Firefox on this device previously and had all my passwords saved in it, but had some issues with my pc and had to factory reset it, and didn't have access to any of those accounts, so now I am locked out of my discord account and roblox account.

Asked by christian.william.lorenz 1 week ago

Last reply by andmagdo 1 week ago

Mailserver does not exist

I can´t verify anything because my old mailserver tele2.se does not exist any more. old mail os.be@tele2.se please answer with new mail beoslse@gmail.com /Bertil ÖStergr… (read more)

I can´t verify anything because my old mailserver tele2.se does not exist any more. old mail os.be@tele2.se please answer with new mail beoslse@gmail.com

/Bertil ÖStergren

Asked by os.be 2 months ago

Locked out of my account

I'm locked out of my main account which I need for the bookmarks for my work. When they send an email to my account to unlock it gets returned. The email is spelled corre… (read more)

I'm locked out of my main account which I need for the bookmarks for my work. When they send an email to my account to unlock it gets returned. The email is spelled correctly and is accepting incoming emails. I've made a new account to write this message, I need access to my original account asap, how can I sort this?

Asked by illbeback29 2 months ago

old support account is locked and trying to create new is problematic at least.

so, im lucky enough or ignorant enough not to have used the support forum for about a year now. so, by downloading the latest thunderbird update, things got a bit sideway… (read more)

so, im lucky enough or ignorant enough not to have used the support forum for about a year now. so, by downloading the latest thunderbird update, things got a bit sideways and i ended up here for instructions. now, i do have (had) an account with the old system. https://support.mozilla.org/en-US/user/georgeka thats me!. it is described that it would be somehow linked to a firefox account or something. didnt happen. i decided to manually re-enter my account info to see if i could do it myself. nope. decided to create new account. using chrome i press the login/signup button, but i am taken to a page dedicated to sign in. there is NO register and NO other info. when i type my email to see if i am taken to the next step: Enter your email -> email ZZZZZZZZ@ABC.CDE -> Continue to Mozilla Support, i get the error, Missing parameter: email while the mail shows up on the box. different mail, same result. goes no, futher.

using firefox 88.0.1 64bit, i reach the same point but when i type the email, i am shown the login / reset page.

Asked by homeworld_179 2 months ago

Change username

I've seen the answer to this on a couple of other Q&A posts, but just in case... On the Edit Profile page, under Username, it lets you delete the existing name and ty… (read more)

I've seen the answer to this on a couple of other Q&A posts, but just in case...

On the Edit Profile page, under Username, it lets you delete the existing name and type in your own. And a helpful instruction tells you permissible characters. But if you attempt save the change, you get an error message.

The other Q&A posts say that you can't, in fact, change your Username. If so, why doesn't the Edit Profile page say so? Why does it mislead you into attempting to change your Username?

Also, the note under the Username textbox says, "Keep in mind that your username is visible to the public." So, if your e-mail includes some form of your personal name, and that name becomes your username by default (which happened to me), and you never notice this, you get exposed (such as by posting a query here)? But in fact, the "Keep in mind..." instruction isn't fully true. As one of the other Q&A posts says, if you choose a display name (which is blank until you add one), your username is NOT exposed. But the Edit Profile page doesn't tell you this.

So, the whole Username portion of the Edit Profile page is very misleading. It needs to be clarified. And, when you sign up for Firefox, you should be given an opportunity to choose a unique username. Mine was forced on me in the background, apparently.

Asked by watt 2 months ago

Last reply by cor-el 2 months ago