Firefox Community Forum

Mid day Sunday my whole account disappeared and I had to create a new one. If this was an update I dont like it I dont have the time for this. Why did this happen. I have been a supporter for years and now not sure

i've had recent cause to reset my 2017 iMac running OS 13 back to factory settings. this has cause all kinds of problems, and now i need to set up a new user account. i identified the relevant profile, and copied it to the new user account. i then opened Firefox and typed "about:profiles", and the new profile is not in the list, even though it's in ~/Library/Application Support/Firefox/Profiles/.

i tried compressing it before copying it, but that made no difference. i've tried logging out, restarting, and switching on and off again.

so i'm stuck in between two users, one with all my data, and the other with Firefox (and possibly Thunderbird, haven't even tried that yet). this makes life unbelievably difficult.

i really need my Firefox profile back. desperately hoping someone can help.

thanks for reading.

Hello,

My Firefox account has been locked because the confirmation email was returned. The email address I used is [miladjaksin777@gmail.com](mailto:miladjaksin777@gmail.com), and it is still valid and accessible to me.

I did not receive the confirmation message, or it may have been filtered as spam. Please help me verify my email address and unlock my account.

If you need any additional information to confirm my identity, I will be happy to provide it.

Thank you for your support.

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