can't access hulu on firefox - new problem

I can't access hulu from firefox - it happened last night - but can access it from chrome. I get "we encountered error in switching profiles" message. When I contacted hu… (read more)

I can't access hulu from firefox - it happened last night - but can access it from chrome. I get "we encountered error in switching profiles" message. When I contacted hulu they suggested it was a problem with firefox not being updated but it is . Please help

Asked by jendee 1 week ago

Last reply by jonzn4SUSE 1 week ago

Bookmarks are automatically saved to Bookmarks Menu not selected folder

In Windows 11 on a new laptop: I save bookmarks to a selected folder but then each one always saves automatically to the Bookmarks Menu, not the folder. Then I have to fi… (read more)

In Windows 11 on a new laptop: I save bookmarks to a selected folder but then each one always saves automatically to the Bookmarks Menu, not the folder. Then I have to find it and move it to the folder I selected in the first place. How do I save directly to a folder??

Asked by amklingen 1 week ago

Last reply by cor-el 1 week ago

Can not upload CSV file

I created a one column spreadsheet with 91 entries in Excel. Then I did a "save as" and choose CSV (comma delimited). One the receiving website, I chose "Browse for file… (read more)

I created a one column spreadsheet with 91 entries in Excel. Then I did a "save as" and choose CSV (comma delimited). One the receiving website, I chose "Browse for file", selected the CSV file I juts created and clicked "Upload". I got an error saying it wasn't a CSV file and could not be uploaded. I tried it again (same file) using Microsoft Edge and it worked just fine. I uninstalled and re-installed Firefox and got the same failure as before. I'm running Windows 10 ver 22H2. I really don't want to use Edge. Is there a fix for this?

Asked by rcyr49 1 week ago

Last reply by cor-el 1 week ago

"Refresh Firefox" ruined my profile with no backup

I just want to express my frustration. Today during removal of Firefox (due to bug in Windows "winget" upgrader I got two versions of FF - 122.0 and 122.0.1 so wanted to… (read more)

I just want to express my frustration.

Today during removal of Firefox (due to bug in Windows "winget" upgrader I got two versions of FF - 122.0 and 122.0.1 so wanted to remove one) I accidentally clicked "Refresh Firefox instead" without knowing what's going to happen in a few seconds.

Soon I was presented with a nice and clean Firefox window with no open tabs, no history and no addons.

I quickly went to my profile folder (%APPDATA%\Mozilla\Firefox\Profiles) only to discover that no full backup was made prior to "refreshing". There were some files preserved - places.sqlite, cookies.sqlite, but no addons, and no sessionstore.jsonlz4. From what I can see, some of the carefully tweaked settings in about:config are also lost.

Fortunately I made my own backup on 10th of October 2023, so I recovered most addons and some of the open tabs. I'm now in the process of restoring other tabs from history. But I like to have them open for weeks or even months, so it's going to take me a lot of time.

The Refresh Firefox thing should be removed because it only destroys data. OR MAKE THE DAMN FULL BACKUP OF THE ENTIRE ***UNTOUCHED*** USER PROFILE ***BEFORE*** REFRESHING IT!!!!!!!!!

You never cease to disappoint, Firefox. Now I'll waste a lot of time to restore what I had before clicking that damn button. And I need to set up a regular profile backup because I cannot trust the software I tried to trust the most... No wonder you're losing users. That is totally unacceptable.

Any clues on how to restore my profile to the state before the "refresh" disaster?

Asked by Anonymous 1 month ago

Last reply by cor-el 1 month ago

Transferring Firefox bookmarks from a dead Mac's hard drive

Hi. I'm trying to transfer Firefox bookmarks from a hard drive pulled from a now dead iMac (was IOS 10.13.4 + Firefox 116.6.0) to a MacBookPro laptop running BigSur (11.6… (read more)

Hi. I'm trying to transfer Firefox bookmarks from a hard drive pulled from a now dead iMac (was IOS 10.13.4 + Firefox 116.6.0) to a MacBookPro laptop running BigSur (11.6.8) and Firefox 122.0.1. I have the iMac HDD plugged into a hot swap docking station. A search for places.sqlite on the old HD turns up nothing.

I have found answers for drilling down into Windows to find the appropriate files to transfer, but not for Mac. I didn't know Firefox Sync existed until now, and I don't know where to look for a profile on the hard drive. Suggestions?

Edit:

Ok, this is going to be a bigger problem that I thought. The laptop is my wife's old university-owned mac, and there's a whole "admin" layer of hidden and mixed-up folders. I need to go see the admins for help.

Thanks a lot anyway, though. I did learn a lot in the process :)

Asked by MichaelP 1 month ago

Last reply by cor-el 1 month ago

pdf files fail to download from numerous sites

pdf files fail to download in Firefox, but not other browsers. In particular these sites: https://heinonline-org.ezproxy.socialaw.com/ https://1.next.westlaw.com/ https:… (read more)

pdf files fail to download in Firefox, but not other browsers. In particular these sites:

https://heinonline-org.ezproxy.socialaw.com/ https://1.next.westlaw.com/ https://www.medicare.gov/my/eMSN https://fc7.fastcase.com https://www.mlb.com/

However, I can download from non-password protected sites like:

https://www.irs.gov/ https://www.ssa.gov/ https://www.sec.state.ma.us/

Downloads work in other browsers. I've checked various items in the settings and none of them help.

I like Firefox, but if it won't, I will go elsewhere.

Asked by larsenlaw73 1 week ago

Last reply by jscher2000 - Support Volunteer 1 week ago

need my old passwords from my firefox

I accidentally deleted my firefox and didnt backup my passwords that were on it., I no longer have the computer that the firefox was on. How can i get all my passwords… (read more)

I accidentally deleted my firefox and didnt backup my passwords that were on it., I no longer have the computer that the firefox was on. How can i get all my passwords? I really need them.

Asked by angel26554 1 month ago

Last reply by jscher2000 - Support Volunteer 1 month ago

PDFs not opening in browser

Hi, when I try to open any PDF all I get is a blank grey screen. My settings are set to "open in firefox" and my default PDF viewer is also firefox. How can I fix this? T… (read more)

Hi, when I try to open any PDF all I get is a blank grey screen. My settings are set to "open in firefox" and my default PDF viewer is also firefox. How can I fix this? Thanks!

Asked by 1mmortal 2 months ago

Last reply by zeroknight 2 months ago

Pass PC scan

I need to pass a pc scan on my new hp all in one desktop for a new job with Arise.com It allows me to use mozilla firefoc for my pc scan, I continue to fail. please help… (read more)

I need to pass a pc scan on my new hp all in one desktop for a new job with Arise.com It allows me to use mozilla firefoc for my pc scan, I continue to fail. please help

Asked by Lauren G 4 months ago

Last reply by jscher2000 - Support Volunteer 4 months ago

Firefox has been crashing pretty frequently the past few days and I can't understand the crash reports

Here are the three latest crashes report ID's bp-22fa9148-cb5c-4b8a-ac02-575990240215 bp-1ac0f4d4-e821-4ff8-ab9c-801fb0240215 bp-023f768b-7f66-4a51-862d-3934f0240224 If a… (read more)

Here are the three latest crashes report ID's bp-22fa9148-cb5c-4b8a-ac02-575990240215 bp-1ac0f4d4-e821-4ff8-ab9c-801fb0240215 bp-023f768b-7f66-4a51-862d-3934f0240224 If anyone has any experience with reading these crash reports and can help me figure out what is wrong that would be amazing!

Asked by ascot54 1 month ago

Last reply by jonzn4SUSE 1 month ago

Lose all my tabs and sites upon reboot

Firefox has always maintained that current tabs will be restored after a reboot of the browser, and indeed that was the case for the first half-dozen years I've been a su… (read more)

Firefox has always maintained that current tabs will be restored after a reboot of the browser, and indeed that was the case for the first half-dozen years I've been a subscriber. That has not been the case for the past 4 - 6 months however. I have the correct Settings for this, so it is not on my end. Why do I always get a fresh Firefox browser whenever I update the version (which is quite regular lately . . . maybe a new version of Firefox every 3 weeks). Please help.

Asked by boersarama 3 months ago

Last reply by cor-el 3 months ago

New computer with brands new Firefox install - Crashes every time I try to import bookmarks from another computer

Every time I try to import either json file or html file firefox crashes. I tried a refresh and same thing. This file is coming from another computer. I have tried synchi… (read more)

Every time I try to import either json file or html file firefox crashes. I tried a refresh and same thing. This file is coming from another computer. I have tried synching but that fails too even though I am logged into same account. I get no error on synchs, it just does nothing.

Asked by mytmoss 1 month ago

Last reply by zeroknight 1 month ago

Websites not responding

What would cause websites not responding. I have no malware and the cache is clean. Could it be in the properties, or whatever. Thank you. It's very frustrating. … (read more)

What would cause websites not responding. I have no malware and the cache is clean. Could it be in the properties, or whatever.

Thank you. It's very frustrating.

Asked by Susan 3 months ago

Last reply by cor-el 3 months ago

Just got FireFox. Need help knowing if its using too much memory.

Just downloaded Firefox a day ago; since a friend told me that its better than Edge. It seemed fine at first and then went and looked at task manager. It's using way more… (read more)

Just downloaded Firefox a day ago; since a friend told me that its better than Edge. It seemed fine at first and then went and looked at task manager. It's using way more memory than Edge. Firefox has 19 separate tasks running totaling to ~1,500 MB. I need to know what I can do to lower it. My friend made it sound like Firefox was way less memory intensive. I don't even keep 10 tabs open at a time. Any help would be appreciated.

Asked by CubanCrocodylus 1 month ago

Last reply by zeroknight 1 month ago

Hangs when trying to save an image

When I right click on an image and select "save as", after selecting where to save it and then selecting save, firefox just hangs and is completely unresponsive, leaving … (read more)

When I right click on an image and select "save as", after selecting where to save it and then selecting save, firefox just hangs and is completely unresponsive, leaving me having to terminate it through task manager. No error message ever come up, Firefox just freezes.

Asked by mikey-d 2 months ago

Last reply by zeroknight 1 month ago

Web pages not working

Since the most recent couple of updates, I'm running into quite a high number of webpage breakdowns: unresponsive click buttons, inability to do payments, etc. I've been … (read more)

Since the most recent couple of updates, I'm running into quite a high number of webpage breakdowns: unresponsive click buttons, inability to do payments, etc. I've been having to resort to (gasp) Microsoft Edge quite often. Anyone seen this? Have any fixes? Thanks

Asked by Dunehunter 1 month ago

Last reply by cor-el 1 month ago