Your themes aren't working right and for some reason the bookmarks sidebar has gone dark. The toolbar up top loses the icons for back space, forward, home, and refresh and I constantly have to re enable the theme. Are you going to be fixing this issue?

Your themes aren't working right and for some reason the bookmarks sidebar has gone dark, and MY theme which I created is no longer available. The toolbar up top loses th… (read more)

Your themes aren't working right and for some reason the bookmarks sidebar has gone dark, and MY theme which I created is no longer available. The toolbar up top loses the icons for back space, forward, home, and refresh and I constantly have to re enable the theme to make them reappear. This is getting tiresome and needs fixing.

Open 1 70

Changing location for websites on Mac

Hi, I enabled the included Firefox VPN, but it only allows you to choose an entire country, and not very accurately or reliably. The help pages direct me to use Mozilla V… (read more)

Hi, I enabled the included Firefox VPN, but it only allows you to choose an entire country, and not very accurately or reliably. The help pages direct me to use Mozilla VPN to do that, so I enabled it, only to be told it's only available on Windows. How can I set my location to something else for a website on a Mac? Thanks.

Open 5 60

Why is the latest update repeatedly crashing my computer?

Since the latest Firefox update, it has frozen the app & crashed my computer multiple times within a few days; it has also caused problems logging into my primary ban… (read more)

Since the latest Firefox update, it has frozen the app & crashed my computer multiple times within a few days; it has also caused problems logging into my primary bank account ("access denied") but has nothing to do with the bank (I called the bank; no problems there, but they suggest using Chrome browser. NO WAY!) Every time Firefox has updated the past few months, it has interfered with my password vault’s proper functioning {Last Pass}. I am using a late 2012 Mac mini, running OS 10.15.1 (the newest acceptable OS for my computer). I attribute some of the problem to their adding a number of new features without making certain the basic app is stable.


Responses should be addressed to [edited email from community support forum]

Open 1 50

My data was not synced before reinstalling my PC

Good afternoon, I restarted my windows computer because it was buggy and right before reinstalling I synced the Firefox account so that whenever I reinstalled Firefox in… (read more)

Good afternoon, I restarted my windows computer because it was buggy and right before reinstalling I synced the Firefox account so that whenever I reinstalled Firefox in the PC once more I could have all my bookmarks.

Now while setting up, I find out none were synced? It doesn't appear and obviously I don't have access to the "old" browser to manually download the html file. This was weird because last time I downloaded Firefox in another device and logged into my account it automatically synced and configured everything as it was.

Please advice if there's any way to restore my bookmarks at least because I need them for work.

Many thanks. Kind regards.

Open 3 60

Why I don't see VPN button?

I have Firefox 151.0.4 in Canada. Windows 10 Pro. No prompt, no button. Tried repair Firefox by uninstall/reinstall. It completely removed all my extensions but no help w… (read more)

I have Firefox 151.0.4 in Canada. Windows 10 Pro. No prompt, no button. Tried repair Firefox by uninstall/reinstall. It completely removed all my extensions but no help with VPN. What can I do to enable this feature?

Open 4 90

Mozilla browser VPN options and toolbar button disappeared, cant get it back

The Firefox browser VPN option and toolbar button for Firefox 150 was originally showing up after a recent update (was not signed into the browser), but when I signed int… (read more)

The Firefox browser VPN option and toolbar button for Firefox 150 was originally showing up after a recent update (was not signed into the browser), but when I signed into the account as needed to activate VPN, the VPN toolbar button and options under security settings disappeared. I can't find the vpn button to add back under the 'customize toolbar setting' as suggested. And when I go under privacy and security settings, the VPN section is no longer there. How do I get the VPN options back? I tried signing out of Firefox and then back in. I tried disconnecting 'sync' from the computer and that didn't change anything either. I've updated the browser on all devices I'm signed into to 150.0.1. The VPN toolbar button or setting option does not show up on any device I am using. The only browser I initially saw the VPN options on was the browser that I wasn't initially signed into, and it disappeared after I signed into the browser with the account.

None of the suggestions at the following help page work to get the VPN options back in the browser settings, or toolbar: https://support.mozilla.org/en-US/kb/built-in-vpn?utm_source=www.firefox.com&utm_medium=referral&utm_campaign=whatsnew-150#w_turn-on-vpn-in-firefox

Open 1 80

I can't print the label correctly

I can't find any way to make the settings so that the label prints correctly across the entire sheet. I tried all the settings, nothing helped. Everything prints fine in … (read more)

I can't find any way to make the settings so that the label prints correctly across the entire sheet. I tried all the settings, nothing helped. Everything prints fine in Google Chrome.

Open 1 60