Firefox Support Forum

You made a change and now I can not pull up my e mail why?

[Personal information removed by moderator. Please read Mozilla Support rules and guidelines, thanks.]

As always, there are two boxes in which to enter search subjects. It has always been my practice to use the larger one, in the middle of the page. Lately (after the homepage's appearance has changed) when I type in the big box and enter it jumps up to the smaller box and will not let me use the other. When I enter a search topic I get a whole list of referrals to intermediary sites and the one I want is far down the page.

I will have to look for a new browser if this can't be fixed. I am very unhappy with this situation.

Is Firefox going to issue an update fix to correct the problem with not being able to G-mail after the update occurred? I am not tech savvy so if it is something process i have to figure out I guess I will need to switch to Safari. i don't want to do that as I have been with Firefox almost since it started.

All of a suddenly my webpages are about 2" square. I can force them to zoom, or stretch them but I'd really like to skip these steps and have things back the way they were before the latest update. I've tried several suggestions to no avail. Once fully opened, the rest all open fine. Anyone? TIA Alexa

After this update to 89, page I'm on magnifies to 500% without warning. This keeps happening and I don't know what I'm doing to make it happen. Very frustrating when you're playing online bridge and suddenly, you can't see the cards. How do I fix this? ( yes, I can go to view and revert to normal. But why do I have to do this at all?)

I download anything over a certain file size, a couple of Mb, and Firefox pops up with this error "failed". I then must manually start the download from where it left of and it resumes this cycle of stopping and me starting.

Subject says it all. "How to revert to 'browser.tabs.ontop=false' functionality in Firefox 89.x?" I hate the Proton layout where tabs are now positioned at the top. I want to revert to what I had before — via an add-on, I think — because the new style creates visual dissonance. I HATE the new style. I want a layout that does not do my head in. I do not care that someone(s) in the development team thinks tabs.ontop is better; it is not better for me.

Recently when I open ebay.co.uk on my Windows 10 PC it opens in a wierd fshion and is virtually unusable(see attached image). The site opens normally on myWindows 10 laptop and on my Android phone. Any bright ideas?

New installation on Win10, all drivers and everything up to date on a powerful Lenovo laptop. The side buttons on the right don't all work either, Settings for instance gives me nothing. Don't know why it's gone like this, it worked fine for a few days and after some general housekeeping (getting rid of One Drive and other low level stuff) it just is a white screen with the status bar bottom left showing your page choice looking like it's about to load but it never does, no error message nothing. i've tried re installation 3 times and refreshed firefox repeatedly btwn installation, all the same nothing. I tried Safe mode as well to see if there was some graphic issue as the laptop has good graphics power but no change. Would like to get my profile and passwords and favourites working again soon hopefully. Can anyone help?

My password extension doesn't work in private window mode. When I look at the extension in Firefox, the mask shows next to it, indicating it should work in private mode. Is there a setting I'm missing?

I will have only 5 tabs open and it will go up to around 1000-1100 MB. I have tried refreshing Firefox a bunch, uninstall and reinstall extensions, clearing the memory in about:memory, and have tried getting help on reddit as well. I love the look and snappiness of Firefox, and want to use it badly, but can't due to this fact. Can someone help me?

I have two laptops and a mobile phone that are connected to Firefox and have sync operating. One the laptops shows a location of Wrexham which is approximately correct. The other shows a location of Boardman, OR, United States, a place some 6000 miles away and of which I have never heard. Googling the location gives me no useful information, other than it is a small town with no special characteristics. A screenshot of part of the Firefox Accounts page illustrates what the situation is.

The laptop stated as in Boardman has a location set within Windows. That is not Wrexhan but is only a few miles from there.

I have used iplocation.net which gives me the location of my ISP, in England.

I sometimes use a VPN (for work) and when being used iplocation.net gives a different English location which I think is the locaton of the ISP for my Employer.

I am unsure what is going on here nor do I know what implications there are for my security. I do not seem to be able to fix this.

Can anyone help, please?

on a website my college is using for part of its curriculum, I tried to use the ctrl + F "find in page" feature to find the "caret" character ("^") in my textbook, but when I hit the button to find the next match, it doesn't find anything but it also doesn't change to say "Phrase not found" like it did on this page before I started typing this post. I'm not sure what's wrong, but I think I might've just stumbled upon a bug similar several previous bugs like [https://support.mozilla.org/en-US/que.../1299464|this] and [https://support.mozilla.org/en-US/que.../1320495|this] by the way, there also seems to be a bug with the "insert link" button on this forum. I selected the words "this" above, but it keeps trying to set the word "this" as the target for the link with nothing in the "link text" field, and since there is no support article named "this", it will just use the default markup text for when the input is invalid ("http://example.com this" with brackets around it)... pretty sure that's a bug as well right?

Ok, is Firefox now run by gmail and Bill Gates? This new 'look' is horrible, hurts the eyes and irritates the soul, much like like gmail (which is why I use the basic HTML view there). And like the idiots at Microsoft, every new version is worse than the last (For God's sake, bring back windows 98! It worked, was easy to use, and had a great look, unlike the new Firefox!!!).

NY Times now won't load images (there's now a hold-to-see button; image & headlines vanish when you let go) on either side of the firewall & YouTube blacks out their link icons & the right column recommended / loaded-for-sequence play videos on the right column whether you're signed-in or not. Background images are now blacked out on some sites. None of this ever happened to me until I upgraded to FF 89.

Why is this? How do I stop it?

The array of Mac settings, FF settings, site settings is dizzying as we all know, which makes sorting out where the problem might lie a bear w/o help. Things worked great through 88. I allowed FF entree to simply install each new version. No prob. Now this. 89 is clearly a complete overhaul -- I've seen scores of comments from folks left aghast at these changes with no clear, comprehensive tutorial of 1) what exactly FF did & changed, 2) why FF did it & most importantly, 3) how to return which sections / settings to what you wanted & felt comfy with & which you're just stuck getting used to. Configuration ability is a huge aspect of computer living. That FF info alone would have lessened the heat I'm afraid you've been taking.

Anyway, back to mine... any clue as to how to reset whatever it is that needs resetting to drop this blockage? Many thanks for the assist!

This is not a question but a statement of disappointment: I am very disappointed with the latest update. I really, really don't like the latest version. Web pages (i.e. YouTube and others take too long to load and execute), the search option on the new tab is useless (I hate that it goes to the URL bar), spacing in the bookmarks list is greater which makes it take longer to find a bookmark, UI updates are Meh, etc.., etc.., etc..

I've always stayed away from Google and MS browsers. Firefox has always been my browser and it now sucks just like the rest! I'm going back to v88.x until you get your shit together and fix things.

I selected Firefox as the search motor and of course Google took over as usual. How could I switch back to Firefox? I am over fed-up withe Google attitude to take over what ever it wants and get away with. could you help me? I would be very thankful.

1. This started happening since the last proton update.
2. When I open Firefox, it's completely white.
3. I can guess and press the minimize, maximize, and close keys but nothing is visible.
4. I tried opening Firefox in safe mode from command prompt, but even the UI for the prompt for it is white.
5. I am not sure what to do from here on out.
6. Please help. I am unable to use the browser since the proton update.

Following a recent update to version 89, a previously stable Firefox installation is now almost completely unusable. Just getting to the point of getting to this page where I am writing this post has seen THREE Firefox crashes, as switching tab to my email so as to get the verification code for my mozilla account was seemingly too much for Firefox to handle. Viewing Facebook messages and scrolling up to see comments made earlier in the day sees the layout of the page completely screwed up (main content shifted to bottom right corner, scrollbar shifted elsewhere, part of the page blank) and at that point trying to switch to another tab creates a strange hybrid situation where some of the contents from both tabs is merged together and is then the only content visible no matter which tab is then clicked on. Using Google Maps works for about 30 seconds and then the entire page flashes repeatedly with every move of the mouse, before this triggers a browser crash. I can be reading content on a news website and suddenly the tab crashes for no reason, and in most cases the browser then crashes thereafter. Restarting the browser and the news page tab will be shown and begin to load but then immediately crashes. These are just some of the issues that have occurred within just the past 2 hours, but this is a cumulative effect as Firefox has been becoming increasingly unstable to this point after updating to version 89 earlier in the week.... No other changes have been made since updating Firefox, here has been no Windows 10 updates, no other applications have been installed or updated, no other software has been either added or removed.

I could run the previous version of Firefox for several days, leaving the computer running but idle for a few hours each day, and still come back and resume where I had left off without issue. Now with Firefox 89 it is struggling to even go 30 minutes without tabs or the entire browser crashing. When can we expct a fix, or is there otherwise a way to roll back Firefox to version 88 without having to do a full uninstall/reinstall...?