I'm trying to find out if I've correctly downloaded this new

I'm fairly new at this game of 'digital talking', so: I just paid for a 2yr subscription but do not see any visual evidence that this is indeed the case. How do I know I'… (read more)

I'm fairly new at this game of 'digital talking', so: I just paid for a 2yr subscription but do not see any visual evidence that this is indeed the case. How do I know I'm currently protected, isn't there an icon supposed to be on the monitor?

Asked by Jeramyah La More 4 weeks ago

Last reply by Paul 4 weeks ago

uncontrollable reloading of pages

Uncontrollable reloading of pages - 2 urls in past week - currently: https://www.4wdsupacentre.com.au/ - refresh occurs at varying intervals from not fully loaded (less t… (read more)

Uncontrollable reloading of pages - 2 urls in past week - currently: https://www.4wdsupacentre.com.au/ - refresh occurs at varying intervals from not fully loaded (less than 2 seconds) to 10 seconds

Using Mac OS 10.15.7 ; Firefox 120.0 (64 bit)

I have been a loyal Mozilla user for many years and it will be a lot of work to to transfer to chrome or edge but continuing problem with camera/microphone access and now this rubbish makes it necessary.

Sorry, keir douglas

Asked by duggojnr 3 months ago

Last reply by cor-el 3 months ago

Time has not updated since daylight savings

Firefox on Mac shows the wrong time. I have followed every support thread I have found so far - checked that the problem is Firefox and not the websites in question, chec… (read more)

Firefox on Mac shows the wrong time. I have followed every support thread I have found so far - checked that the problem is Firefox and not the websites in question, checked that the time via Firefox's console is wrong, checked that resistFingerprint is false, trashed cookies and preferences, booted in Troubleshoot Mode, altered system settings. Nothing has worked. The time has been accurate until a few weeks ago when daylight savings time started.

Asked by tenshirei 4 months ago

Last reply by zeroknight 4 months ago

Secure Connection Failed, Error Code: PR_END_OF_FILE_ERROR

I have been trying to solve this problem on and off for about a year now, but 99.99% of the time I try to access https://en.wiktionary.org/ , I get the following error: S… (read more)

I have been trying to solve this problem on and off for about a year now, but 99.99% of the time I try to access https://en.wiktionary.org/ , I get the following error: Secure Connection Failed An error occured during a connection to en.wikitionary.org PR_END_OF_FILE ERROR Error code: PR_END_OF_FILE_ERROR

  • The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
  • Please contact the website owners to inform them of this problem.

Learn more... Try Again

I have NEVER gotten this error message for any other website. And the strangest thing? Sometimes I CAN access Wikitionary with zero problems, but this phenomena tends to only happen when I attempt to access the website very late at night or really early in the morning. I cannot think of a single thing I have done differently when this happens.

By the way, I am able to access Wikitionary from Microsoft Edge just fine, it is ONLY Firefox where I have this problem.

Asked by lucasp1337 4 weeks ago

Last reply by Terry 4 weeks ago

Firefox Crash

AdapterDeviceID: 0x46a8 AdapterDriverVersion: 31.0.101.4575 AdapterSubsysID: 22e817aa AdapterVendorID: 0x8086 Add-ons: langpack-zh-CN%40firefox.mozilla.org:122.0.20240118… (read more)

AdapterDeviceID: 0x46a8 AdapterDriverVersion: 31.0.101.4575 AdapterSubsysID: 22e817aa AdapterVendorID: 0x8086 Add-ons: langpack-zh-CN%40firefox.mozilla.org:122.0.20240118.164516,formautofill%40mozilla.org:1.0.1,pictureinpicture%40mozilla.org:1.0.0,screenshots%40mozilla.org:39.0.1,webcompat%40mozilla.org:121.0.0,default-theme%40mozilla.org:1.3,addons-search-detection%40mozilla.com:2.0.0,google%40search.mozilla.org:1.4,amazondotcom%40search.mozilla.org:1.7,wikipedia%40search.mozilla.org:1.3,bing%40search.mozilla.org:1.6,ddg%40search.mozilla.org:1.4 AvailablePageFile: 19372892160 AvailablePhysicalMemory: 18181500928 AvailableVirtualMemory: 138530772385792 BackgroundTaskMode: 0 BlockedDllList: BuildID: 20240118164516 CPUMicrocodeVersion: 0x42a ContentSandboxCapable: 1 ContentSandboxLevel: 6 ContentSandboxWin32kState: Win32k Lockdown enabled -- default value is true CrashTime: 1706605959 DOMFissionEnabled: 1 DOMIPCEnabled: 1 EMCheckCompatibility: true EventLoopNestingLevel: 1 GPUProcessLaunchCount: 1 GPUProcessStatus: Running GpuSandboxLevel: 1 HeadlessMode: 0 InstallTime: 1706509388 LastStartupWasCrash: 0 LauncherProcessState: 0 ModuleSignatureInfo: {"Beijing Sogou Technology Development Co., Ltd.":["Resource.dll","SogouPY.ime","PicFace64.dll","SogouTSF.ime"],"Microsoft Corporation":["VCRUNTIME140.dll","msvcp140.dll","VCRUNTIME140_1.dll"],"Microsoft Windows":["dui70.dll","mfperfhelper.dll","tiptsf.dll","msmpeg2vdec.dll","globinputhost.dll","directmanipulation.dll","cscui.dll","EhStorShell.dll","Windows.UI.Immersive.dll","thumbcache.dll","explorerframe.dll","TextShaping.dll","mfmp4srcsnk.dll","wscapi.dll","duser.dll","Windows.Media.MediaControl.dll","ondemandconnroutehelper.dll","NetworkExplorer.dll","edputil.dll","Windows.FileExplorer.Common.dll","evr.dll","oleacc.dll","msimg32.dll","wsock32.dll","dataexchange.dll","Windows.Security.Integrity.dll","DWrite.dll","Windows.Globalization.dll","atlthunk.dll","twinapi.dll","InputHost.dll","BCP47mrm.dll","Windows.UI.dll","Bcp47Langs.dll","Windows.Storage.Search.dll","comctl32.dll","MSAudDecMFT.dll","winrnr.dll","pnrpnsp.dll","NapiNSP.dll","wininet.dll","StructuredQuery.dll","Windows.StateRepositoryPS.dll","urlmon.dll","dxva2.dll","iertutil.dll","ktmw32.dll","TextInputFramework.dll","MP3DMOD.DLL","version.dll","npmproxy.dll","linkinfo.dll","msdmo.dll","OneCoreUAPCommonProxyStub.dll","RTWorkQ.dll","mfplat.dll","MMDevAPI.dll","AudioSes.dll","rasadhlp.dll","mf.dll","dhcpcsvc.dll","dhcpcsvc6.DLL","ColorAdapterClient.dll","mscms.dll","UIAnimation.dll","FWPUCLNT.DLL","twinapi.appcore.dll","WindowsCodecs.dll","WindowManagementAPI.dll","netprofm.dll","ninput.dll","avrt.dll","winnsi.dll","wshbth.dll","taskschd.dll","policymanager.dll","propsys.dll","nlaapi.dll","d3d11.dll","WinTypes.dll","dcomp.dll","CoreUIComponents.dll","CoreMessaging.dll","apphelp.dll","wtsapi32.dll","dbgcore.dll","winmm.dll","uxtheme.dll","dwmapi.dll","resourcepolicyclient.dll","windows.storage.dll","dbghelp.dll","kernel.appcore.dll","dxgi.dll","gpapi.dll","srvcli.dll","rsaenh.dll","winhttp.dll","msvcp110_win.dll","ntmarta.dll","winsta.dll","IPHLPAPI.DLL","dnsapi.dll","netutils.dll","mswsock.dll","cryptbase.dll","cryptsp.dll","wldp.dll","ntasn1.dll","ncrypt.dll","msasn1.dll","devobj.dll","umpdc.dll","powrprof.dll","sxs.dll","sspicli.dll","userenv.dll","profapi.dll","win32u.dll","wintrust.dll","ucrtbase.dll","crypt32.dll","gdi32full.dll","KERNELBASE.dll","bcryptPrimitives.dll","cfgmgr32.dll","msvcp_win.dll","bcrypt.dll","shell32.dll","coml2.dll","gdi32.dll","imagehlp.dll","psapi.dll","combase.dll","msctf.dll","advapi32.dll","msvcrt.dll","SHCore.dll","ws2_32.dll","sechost.dll","user32.dll","clbcatq.dll","oleaut32.dll","imm32.dll","rpcrt4.dll","kernel32.dll","setupapi.dll","ole32.dll","nsi.dll","shlwapi.dll","comdlg32.dll","ntdll.dll"],"Microsoft Windows Hardware Compatibility Publisher":["umppc17706.dll"],"Mozilla Corporation":["firefox.exe","xul.dll","mozavcodec.dll","gkcodecs.dll","nss3.dll","mozglue.dll","freebl3.dll","osclientcerts.dll","nssckbi.dll","softokn3.dll","mozavutil.dll","lgpllibs.dll"]} Notes: FP(D00-L1000-W0000100-T000) DWrite? DWrite+ WR? WR+ ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox RDDProcessStatus: Running ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 179 StartupCacheValid: 1 StartupCrash: 0 StartupTime: 1706605894 SubmittedFrom: Client SystemMemoryUsePercentage: 46 TelemetryEnvironment: {"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox","architecture":"x86-64","buildId":"20240118164516","version":"122.0","vendor":"Mozilla","displayVersion":"122.0","platformVersion":"122.0","xpcomAbi":"x86_64-msvc","updaterAvailable":true},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":32466,"virtualMaxMB":134217728,"cpu":{"isWindowsSMode":false,"count":12,"cores":10,"vendor":"GenuineIntel","name":"12th Gen Intel(R) Core(TM) i7-1255U","family":6,"model":154,"stepping":4,"l2cacheKB":2048,"l3cacheKB":12288,"speedMHz":2611,"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2","hasAVX","hasAVX2","hasAES","hasUserCET"]},"os":{"installYear":2024,"hasSuperfetch":true,"hasPrefetch":true,"name":"Windows_NT","version":"10.0","locale":"zh-Hans-CN","servicePackMajor":0,"servicePackMinor":0,"windowsBuildNumber":19045,"windowsUBR":3930},"hdd":{"binary":{"model":"SAMSUNG MZVL2512HCJQ-00BL7","revision":"EL2QGXA7","type":"SSD"},"profile":{"model":"SAMSUNG MZVL2512HCJQ-00BL7","revision":"EL2QGXA7","type":"SSD"},"system":{"model":"SAMSUNG MZVL2512HCJQ-00BL7","revision":"EL2QGXA7","type":"SSD"}},"gfx":{"D2DEnabled":true,"DWriteEnabled":true,"ContentBackend":"Skia","Headless":false,"EmbeddedInFirefoxReality":false,"TargetFrameRate":60,"adapters":[{"description":"Intel(R) Iris(R) Xe Graphics","vendorID":"0x8086","deviceID":"0x46a8","subsysID":"22e817aa","RAM":0,"driver":"<> igd10iumd64 igd10iumd64 igd12umd64 <> igd10iumd32 igd10iumd32 igd12umd32","driverVendor":null,"driverVersion":"31.0.101.4575","driverDate":"7-11-2023","GPUActive":true}],"monitors":[{"screenWidth":1920,"screenHeight":1200,"refreshRate":60,"pseudoDisplay":false}],"features":{"compositor":"webrender","hwCompositing":{"status":"available"},"gpuProcess":{"status":"available"},"webrender":{"status":"available"},"wrCompositor":{"status":"available"},"openglCompositing":{"status":"unused"},"omtp":{"status":"unused"},"d3d11":{"status":"available","version":45312,"warp":false,"textureSharing":true,"blocklisted":false},"d2d":{"status":"available","version":"1.1"}}},"appleModelId":null,"hasWinPackageId":false,"sec":{"antivirus":["CrowdStrike Falcon Sensor"],"antispyware":null,"firewall":["CrowdStrike Falcon Sensor"]},"isWow64":false,"isWowARM64":false},"settings":{"blocklistEnabled":true,"e10sEnabled":true,"e10sMultiProcesses":8,"fissionEnabled":true,"telemetryEnabled":false,"locale":"en-US","intl":{"requestedLocales":["en-US"],"availableLocales":["zh-CN","en-US"],"appLocales":["en-US"],"systemLocales":["zh-Hans-CN"],"regionalPrefsLocales":["zh-CN"],"acceptLanguages":["en-US","en"]},"update":{"channel":"release","enabled":true,"autoDownload":true,"background":true},"userPrefs":{"browser.search.region":"SG","browser.search.widget.inNavBar":false,"browser.urlbar.autoFill":true,"browser.urlbar.autoFill.adaptiveHistory.enabled":false,"browser.urlbar.dnsResolveSingleWordsAfterSearch":0,"browser.urlbar.quicksuggest.dataCollection.enabled":false,"browser.urlbar.suggest.quicksuggest.nonsponsored":false,"browser.urlbar.suggest.quicksuggest.sponsored":false,"media.gmp-gmpopenh264.lastInstallStart":1705501504,"media.gmp-gmpopenh264.lastDownload":1705501509,"media.gmp-gmpopenh264.lastUpdate":1705501509,"media.gmp-widevinecdm.lastInstallStart":1705501504,"media.gmp-widevinecdm.lastDownload":1705501509,"media.gmp-widevinecdm.lastUpdate":1705501510,"media.gmp-manager.lastCheck":1706509641,"media.gmp-manager.lastEmptyCheck":1706509641,"network.trr.strict_native_fallback":false,"security.pki.mitm_detected":true,"widget.content.gtk-high-contrast.enabled":true},"sandbox":{"effectiveContentProcessLevel":6,"contentWin32kLockdownState":15},"launcherProcessState":0,"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":false,"defaultSearchEngine":"google-b-d","defaultSearchEngineData":{"loadPath":"[addon]google@search.mozilla.org","name":"Google","origin":"default","submissionURL":"https://www.google.com/search?client=firefox-b-d&q="}},"profile":{"creationDate":19739,"firstUseDate":19739},"addons":{"activeAddons":{"langpack-zh-CN@firefox.mozilla.org":{"version":"122.0.20240118.164516","scope":1,"type":"locale","updateDay":19751,"isSystem":false,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"Firefox Language Pack for 简体中文 (zh-CN) – Simplified Chinese","name":"Language: 简体中文 (Simplified Chinese)","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":19739,"signedState":2,"quarantineIgnoredByApp":false,"quarantineIgnoredByUser":false},"formautofill@mozilla.org":{"version":"1.0.1","scope":1,"type":"extension","updateDay":19746,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":null,"name":"Form Autofill","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":19690,"quarantineIgnoredByApp":true,"quarantineIgnoredByUser":false},"pictureinpicture@mozilla.org":{"version":"1.0.0","scope":1,"type":"extension","updateDay":19739,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"Fixes for web compatibility with Picture-in-Picture","name":"Picture-In-Picture","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":19690,"quarantineIgnoredByApp":true,"quarantineIgnoredByUser":false},"screenshots@mozilla.org":{"version":"39.0.1","scope":1,"type":"extension","updateDay":19690,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"Take clips and screenshots from the Web and save them temporarily or permanently.","name":"Firefox Screenshots","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":19690,"quarantineIgnoredByApp":true,"quarantineIgnoredByUser":false},"webcompat@mozilla.org":{"version":"121.0.0","scope":1,"type":"extension","updateDay":19739,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"Urgent post-release fixes for web compatibility.","name":"Web Compatibility Interventions","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":19690,"quarantineIgnoredByApp":true,"quarantineIgnoredByUser":false}},"theme":{"id":"default-theme@mozilla.org","blocklisted":false,"description":"Follow the operating system setting for buttons, menus, and windows.","name":"System theme — auto","userDisabled":false,"appDisabled":false,"version":"1.3","scope":4,"foreignInstall":false,"hasBinaryComponents":false,"installDay":19739,"updateDay":19739},"activeGMPlugins":{"gmp-gmpopenh264":{"version":"2.3.2","userDisabled":false,"applyBackgroundUpdates":1},"gmp-widevinecdm":{"version":"4.10.2710.0","userDisabled":false,"applyBackgroundUpdates":1}}},"experiments":{"recommend-add-ons-staff-pick":{"branch":"treatment-d","type":"nimbus-nimbus"},"rfptarget-experiment-1":{"branch":"screenorientation","type":"nimbus-nimbus"},"add-an-image-to-pdf-with-alt-text-rollout":{"branch":"control","type":"nimbus-rollout"},"csv-import-release-rollout":{"branch":"enable-csv-import","type":"nimbus-rollout"},"ech-roll-out":{"branch":"rollout","type":"nimbus-rollout"},"fox-doodle-set-to-default-early-day-user-en-treatment-a-rollout":{"branch":"treatment-a","type":"nimbus-rollout"},"mozillaaccounts-toolbar-button-default-visibility-existing-user":{"branch":"treatment-a","type":"nimbus-rollout"},"upgrade-spotlight-rollout":{"branch":"treatment","type":"nimbus-rollout"},"extensions-migration-in-import-wizard-116-rollout":{"branch":"control","type":"nimbus-rollout"},"launch-firefox-on-os-restart-treatment-a-rollout":{"branch":"treatment-a","type":"nimbus-rollout"}}} Throttleable: 1 TotalPageFile: 39143202816 TotalPhysicalMemory: 34042929152 TotalVirtualMemory: 140737488224256 URL: https://bcbolte44808b7-a.akamaihd.net/media/v1/pmp4/static/clear/4802324430001/0ac8f314-f039-4fea-8a61-25381961fa66/40dd4462-6611-43db-afd6-62f321471e63/main.mp4?akamai_token=exp=1709198028~acl=/media/v1/pmp4/static/clear/4802324430001/0ac8f314-f039-4fea-8a61-25381961fa66/40dd4462-6611-43db-afd6-62f321471e63/main.mp4*~hmac=70a7a0bbf439de94db7efe729aef4e9a8d6cb461af54304e81bc875f6948906c UptimeTS: 648.45384 UtilityProcessStatus: Running Vendor: Mozilla Version: 122.0 Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 2 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192

MSAFD Tcpip [UDP/IP] : 2 : 2 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 
MSAFD Tcpip [RAW/IP] : 2 : 2 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 
MSAFD Tcpip [TCP/IPv6] : 2 : 23 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 
MSAFD Tcpip [UDP/IPv6] : 2 : 23 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 
MSAFD Tcpip [RAW/IPv6] : 2 : 23 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll :  : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 
AF_UNIX : 2 : 1 : 1 : 0 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : a00943d9-9c2e-4633-9b59-0057a3160994 
RSVP TCPv6 Service Provider : 2 : 23 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
RSVP TCP Service Provider : 2 : 2 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
RSVP UDPv6 Service Provider : 2 : 23 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
RSVP UDP Service Provider : 2 : 2 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
Hyper-V RAW : 2 : 34 : 1 : 1 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 1234191b-4bf7-4ca7-86e0-dfd7c32b5445 
MSAFD L2CAP [Bluetooth] : 2 : 32 : 1 : 256 : 0x20006 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9fc48064-7298-43e4-b7bd-181f2089792a 
MSAFD RfComm [Bluetooth] : 2 : 32 : 1 : 3 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9fc48064-7298-43e4-b7bd-181f2089792a

useragent_locale: en-US

This report also contains technical information about the state of the application when it crashed.

Asked by Nandhagopal Karunanithi 4 weeks ago

Last reply by Paul 4 weeks ago

FALSE Deceptive Site Ahead

my site : https://scale.globalsuksesjaya.com/login/ or globalsuksesjaya.com flag as Deceptive Site Ahead. it have been months happened, and many time i have report t… (read more)

my site : https://scale.globalsuksesjaya.com/login/ or globalsuksesjaya.com flag as Deceptive Site Ahead. it have been months happened, and many time i have report to google : https://safebrowsing.google.com/safebrowsing But it didint work, but when using edge and chrome my site didnt flag as Deceptive Site Please help

Asked by idisc.mailcenter 4 months ago

Last reply by zeroknight 4 months ago

Cant sync

Hi, My computer died and I can't access it. I tried to sync firefox but it wont let me as I did not have my original password. All of my personal medical links and bill… (read more)

Hi, My computer died and I can't access it. I tried to sync firefox but it wont let me as I did not have my original password. All of my personal medical links and billing links are bookmarked there. Is there any hope to get it to sync?

Asked by laurie251 6 days ago

Last reply by cor-el 6 days ago

"Refresh Firefox" ruined my profile with no backup

I just want to express my frustration. Today during removal of Firefox (due to bug in Windows "winget" upgrader I got two versions of FF - 122.0 and 122.0.1 so wanted to… (read more)

I just want to express my frustration.

Today during removal of Firefox (due to bug in Windows "winget" upgrader I got two versions of FF - 122.0 and 122.0.1 so wanted to remove one) I accidentally clicked "Refresh Firefox instead" without knowing what's going to happen in a few seconds.

Soon I was presented with a nice and clean Firefox window with no open tabs, no history and no addons.

I quickly went to my profile folder (%APPDATA%\Mozilla\Firefox\Profiles) only to discover that no full backup was made prior to "refreshing". There were some files preserved - places.sqlite, cookies.sqlite, but no addons, and no sessionstore.jsonlz4. From what I can see, some of the carefully tweaked settings in about:config are also lost.

Fortunately I made my own backup on 10th of October 2023, so I recovered most addons and some of the open tabs. I'm now in the process of restoring other tabs from history. But I like to have them open for weeks or even months, so it's going to take me a lot of time.

The Refresh Firefox thing should be removed because it only destroys data. OR MAKE THE DAMN FULL BACKUP OF THE ENTIRE ***UNTOUCHED*** USER PROFILE ***BEFORE*** REFRESHING IT!!!!!!!!!

You never cease to disappoint, Firefox. Now I'll waste a lot of time to restore what I had before clicking that damn button. And I need to set up a regular profile backup because I cannot trust the software I tried to trust the most... No wonder you're losing users. That is totally unacceptable.

Any clues on how to restore my profile to the state before the "refresh" disaster?

Asked by Endrju 1 week ago

Last reply by cor-el 1 week ago

Firefox insists on displaying downloaded pdf files rather than allowing Acrobat to view them

When I click on a pdf file, Firefox opens and displays the file, rather than handing it off to Acrobat, which is my preference. I'm running Firefox 122.0.1 and Windows 11… (read more)

When I click on a pdf file, Firefox opens and displays the file, rather than handing it off to Acrobat, which is my preference. I'm running Firefox 122.0.1 and Windows 11 Firefox seems to ignore the settings in General, Applications. (See attached image)

    If I set to Always Ask, Firefox displays the file without asking.
    If I set to Save File, Firefox does not save the file.  It displays pdf instead.
    If I set to Windows Default Application, Firefox displays the file.  
         (Note: Acrobat is set in Windows as my default app for pdfs.  If I find a pdf with Windows Explorer and open it there, Acrobat is launched and it displays the file.  IOW I've confirmed that Acrobat is set as my default app for pdfs)
    If I set to Acrobat, Firefox displays the file.

I see nothing in Firefox Settings showing an Add-in for pdfs Any ideas?

Asked by Ken Brown 1 week ago

Last reply by jscher2000 - Support Volunteer 1 week ago

problem z automatycznym otwieraniem plików

Po przeinstalowaniu systemu i wgraniu Mozilli mam problem z otwieraniem plików. Brakuje mi możliwości jak ze zdjęcia, które jest z instrukcji jak to robić. Przykładowo pl… (read more)

Po przeinstalowaniu systemu i wgraniu Mozilli mam problem z otwieraniem plików. Brakuje mi możliwości jak ze zdjęcia, które jest z instrukcji jak to robić. Przykładowo pliki .pdf zapisuj się i otwieraj od razu, wszystko fajnie. Ale już pliki .msg czy .eml nie chc otworzyć się automatycznie w Outlook'u i nie widzę nigdzie opcji zaznaczenia "zawsze otwieraj podobne pliki" czy jak to tam szło dokładnie. Bardzo proszę o pomoc gdyż bardzo mocno utrudnia to pracę i użytkowanie przegladarki.

Asked by p36476547 1 week ago

Last reply by cor-el 1 week ago

Bookmarks bar disappearing apparently still an issue after 12 years.

I searched the forums, and it appears this issue has answers going back 12 years. Answers explain how to get it to show up again. Basically, it amounts to turning the ba… (read more)

I searched the forums, and it appears this issue has answers going back 12 years.

Answers explain how to get it to show up again. Basically, it amounts to turning the bar off and back on again.

The problem is it WILL happen again. Why? It's been 12 years and no explanation as to why it happens or how to fix it permanently.

None of the Firefox updates over the years have addressed this either.

Asked by dexluther 4 weeks ago

Last reply by cor-el 4 weeks ago

Lost tabs - no current support text solves the issue - no sessionstore.jsonlz4 ever appears

Ok, I've resolved this in the past, several version of Firefox ago, under windows. Firefox crashes silently, open it again and no tabs are restored. Open firefox again a… (read more)

Ok, I've resolved this in the past, several version of Firefox ago, under windows. Firefox crashes silently, open it again and no tabs are restored. Open firefox again and look in recently closed windows and the one with my tabs is not there, only little utility windows that are popped up when I log in at the coffee shop, so my recently closed windows are overwritten with windows with no tabs.

So I go to my profile sessionstore-backups folder and copy it to the desktop. I have 6 files, previous.jsonlz4, recovery.baklz4, and recovery.jsonlz4 at around 8 megs in size. I copied each to the folder one level up and renamed them sessionstore.jsonlz4, and each time restarted firefox. All that opens is a blank tabbed firefox window.

There was never an existing sessionstore.jsonlz4 file anywhere I could find, even with firefox closed, this file never appears anywhere I could find it. Searching files with Windows was also unsuccessful.

I feel like I have captured the files with my tabs, based on the date modified, several were from before the crash. Why can't I find a working tutorial on how to restore my tabs? Nothing I've found on the support site works though I follow the directions exactly.

Thanks

Asked by bikenrightnow 2 months ago

Last reply by cor-el 2 months ago

CANNOT LOG ON TO USAA.COM

I AM UNABLE TO LOG ON TO USAA.COM. THE ERROR MESSAGE SAYS "WE ARE UNABLE TO COMPLY WITH YOU RE REQUEST." THE WEB SITE CUSTOMER SERVICE SAYS THE SITE IS WORKING AND MY P… (read more)

I AM UNABLE TO LOG ON TO USAA.COM. THE ERROR MESSAGE SAYS "WE ARE UNABLE TO COMPLY WITH YOU RE REQUEST." THE WEB SITE CUSTOMER SERVICE SAYS THE SITE IS WORKING AND MY PASSWORD IS CORRECT. PER THEIR ADVISE ALL HISTORY/CASHES HAS BEEN DELETED AND THE COMPUTER HAS BEEN RESTARTED. THE SAME PROBLEM EXISTS ON ANOTHER DEVISE CONNECTED TO THE SAME WI-FI. PLEASE HELP. ACCESS TO OTHER SITES ARE WORKING. THE SITE IS NOT BLOCKED AS FAR AS I CAN TELL

Asked by wwrouzer 1 week ago

Last reply by cor-el 1 week ago

YouTube

No, They are Blocking me the only way I can watch it is in troubleshooting mode, AND HAVE disabled the adblockers'. Secondly, I do not like your new Relay. Now my passwo… (read more)

No, They are Blocking me the only way I can watch it is in troubleshooting mode, AND HAVE disabled the adblockers'.

Secondly, I do not like your new Relay. Now my password manager will not work! Thank you, M Kay Thrush

Asked by M. Kay Thrush 4 months ago

Last reply by zeroknight 4 months ago

How can we PERMANENTLY remove old, unused email addresses from autocomplete?

The only advice I can find is at https://support.mozilla.org/en-US/kb/control-whether-firefox-automatically-fills-forms That advice removes the unwanted email address fro… (read more)

The only advice I can find is at https://support.mozilla.org/en-US/kb/control-whether-firefox-automatically-fills-forms That advice removes the unwanted email address from the current display, but the unwanted address reappears whenever I return to the page.

Asked by leon-arundell 2 weeks ago

Last reply by zeroknight 2 weeks ago