Firefox Support Forum

Hi, I've recently noticed that Firefox is not using Intel Graphics for hardware video decoding, here are the specifics:

- I tested this on two separate PC - one laptop with dual GPU (an Intel UHD 630 and NVIDIA GTX 1070) and one desktop with dGPU removed (leaving only an Intel UHD 630 by i7-9700K), on both PC I made sure to run Firefox on Intel GPU only. - According to information I gathered online, Intel UHD 630 should support H264 decoding and VP9 decoding without any problem. - I tested videos from Youtube (VP9, non-HDR video) and Twitch (avc/h264 video) - The exact same video, when played on Microsoft Edge (Chromium), uses Intel's hardware decoder without any problem. - On the dual GPU laptop, when being forced to run on NVIDIA's GPU, Firefox correctly uses the NVDEC decoder without any problem. - Both PC uses the latest Intel driver (30.0.101.1191)

I have attached copies from about:support page below.

In Firefox settings, under General -> Performance section, I have left "Use recommended settings" checkbox on.

Could someone help?

First, check "DeIete cookies and sitedata when Firefox is closed" from Privacy & Security in the settings.

After that, register the Google domain as an exception with "Manage Exceptions".

When I restart Firefox after logging in to Google once, the Google registration information disappears even though I registered the exception, and I have to log in again.

However, there are some sites where my login information will not disappear if I register as an exception.

How can I prevent my Google login information from disappearing even if I restart with the above settings?

Thank you.

Hello! Please, implement the built-in speed dial, like in Opera and Vivaldi. It's extremely convenient and useful, lots of people need this. I've been using Firefox for more than 10 years and I hate your stupid "Firefox Home" page (sorry) on desktop and Android with icons that add automatically and I can't change and locate. It's inconvenient and completely useless. It would be great if you create something like Opera 12.17 or 12.18 had. In addition, please remove the "close" button in the last tab. I know that I can do it via the "config mode" (browser.tabs.closeWindowWithLastTab), but it's not user-friendly. It's inconvenient when you close the tab just to return home, but the whole browser closes. It makes me nervous. Thank you in advance! You are doing a great job, wish you good luck, and hope that one day Firefox will be more popular than Chromium-based browsers.

Hi there,

I'm using my PC for local web development. I use Firefox as my regular browser and recently, in order to distinguish between personal time and development time, I've established a new profile just for development purposes.

The local website I can't reach is "site.local.dev". My OS is Ubuntu 20.04 and that URL points to a local IP on my network (resolved via /etc/hosts file on my PC).

Funny thing is that: - In dev-profile: site.local.dev does not work => "Unable to connect" and the URL bar shows https://site.local.dev even if I force it to http:// - In personal-profile: site.local.dev does work :P

I have tried with CLI tools like "wget", "hosts", "ping", "telnet" and so on and the site loads ok. Even I have used Dillo (damn simple web browser) and the site loads ok also.

Things I've tried so far: - Suggestions at https://support.mozilla.org/en-US/kb/firefox-cant-load-websites-other-browsers-can - Suggestions at https://support.mozilla.org/en-US/questions/1011327 (similar issue, not exactly the same).

It must be a silly thing but I'm out of options now. Perhaps anybody has faced to this situation in the past: any suggestion on this issue?.

Thanks in advance, Ibon.

I cannot watch a video on youtube when it is in the process of being live streamed. I remember a time when I was able to, years ago, but I can't any longer. I'm not sure what has changed. I found an article that says to install the optional update called "Windows Media Pack" in apps and features, but no app with that name exists. It was only a year old solution, so I'm unsure of what changed so significantly. I just installed another optional windows update, and also updated the browser, but still doesn't work.

Edition Windows 10 Home Version 21H2 Installed on ‎09-‎Jun-‎20 OS build 19044.1466 Experience Windows Feature Experience Pack 120.2212.3920.0

Firefox: 97.0 (64-bit)

In Settings/Applications, have "JNLP file" set to "Use Java(TM) Web Launcher (default)". This is used in Oracle's Agile to view documents. In previous versions of Firefox when selected, the file would open using Java to display the document from Agile. As of Firefox 97, now only "Save File" or "Cancel" options are offered. What happened that this functionality has been removed?

I have visually-induced vertigo/supermarket syndrome.

I have a hard time aviding accidental scrolling in the new print modals. @#$%^ modals. Because of the accidental scrolling, because they scroll in front of other elements in the same window, and because the modals aren't designed for page down, and because they don't integrate with system-level print options, these don't work for me.

So far I've been using the system print dialogues instead of the Firefox and Thunderbird print modals, but I accidentally updated Thunderbird a few months ago, and lost access to the system print dialogues.

I use to be able to change firefox icons by adding these files in Firefox under the browser directory

chrome/icons/default/BrowserPreferences.ico chrome/icons/default/CustomizeToolbarWindow.ico chrome/icons/default/default.ico chrome/icons/default/downloadManager.ico chrome/icons/default/main-window.ico chrome/icons/default/openLocation.ico chrome/icons/default/places.ico chrome/icons/default/printPageSetupDialog.ico chrome/icons/default/TabMIxPreferences.ico chrome/icons/default/unknownContentType.ico chrome/icons/default/viewSource.ico chrome/icons/default/Wizard.ico

It worked in version 56 but now in version 97 and this no longer works?

Hello,

the newest update to version 97.0 was run automatically. Afterwards the new print preview appears although I have it disabeled in about:config (print.tab_modal.enabled --> false). I cannot get rid of it. It is very annoying as I cannot print my labels with that menu and always have to click once more to do so. Does anyone has a fix for this?

Thanks in advance,

Thomas

Hey folks, hopefully you can help with this mysterious issue!

I've been running Firefox successfully on my Windows 10 PC for a long while now. Last night, for some reason it simply ceased to work. New windows and tabs would not load any content. I also couldn't access the Settings at all (clicking on Settings in the browser menu produces no results or feedback.)

Yesterday, I had Firefox open all day (I usually have my computer on all day), and it was working fine. Around 8 or 9pm, I first noticed that none of my open tabs were loading any content, and the tabs had the "loading" animation playing. New tabs would also not load any content. I assumed it was an internet issue as I did see my internet connection get disrupted once or twice. I did not see anything (apps, etc) on my PC updating.

This morning I found Firefox was still not loading anything, although my internet connection was fine. I tried opening Chrome, and it ran just fine. Everything else that it is internet or cloud based on my PC is running fine too. So it seems to be an issue just with Firefox.

I have listed my steps to troubleshoot below, but I want to note one weird thing I observed: Even when Firefox is closed, and Task Manager doesn't show any Firefox processes open, my PC seems to think Firefox is running. For ex. while trying to uninstall Firefox or delete certain files, I would get a warning to "close Firefox first" or "can't perform this action while app is running." After seeing these, I would again confirm that Firefox appears closed and Task Manager shows no related tasks.

My PC build: - Windows 10 Home, 64 bit - Version 20H2 at start of issue (updated to 21H2 during troubleshooting) - OS build: 19044.1526

Things I have tried for troubleshooting already: - I have WebRoot on my computer due to my job, and I asked our IT staff if they could see WebRoot blocking anything related to Firefox on their end. They said it was not. - Used "Firefox Refresh" - Uninstalled and reinstalled Firefox - Cleared app cache / app data - Updated Windows from 20H2 to 21H2

Note: This message was sent on a different computer & browser

I'm hiding menu items using userChrome.css with option “toolkit.legacyUserProfileCustomizations.stylesheets” set to “true”.

So I am hiding some menu items like for example

1. menu_find { display: none !important }

however though the menu item is gone how do I get rid of the ctrl-F menu shortcut...

I have many such menu items to remove so I need a generic solution to override the short-cut icons associated with the menu items I want to remove

I've read all the articles here about importing my passwords and history, but the Import Wizard is ONLY giving me the option to import my bookmarks. Even if I can't get the browsing history I need to be able to migrate my (extensive) password list.

I've exported my Safari passwords as a .csv file, but there doesn't seem to be an option to import a .csv file.

The page here regarding it says the feature is 'disabled by default' but does not say it's unavailable and I can't find clear instructions for how to activate the feature so that I can import my passwords. Can anybody help?

I have two PDFs that I designed and uploaded to our website, but the headline in both displays with clipped characters in Firefox. Different fonts were used in both and the issue is the same. I even tried adding more tracking then re-uploading, the issue persists.

I checked in other browsers and the text displays as intended. The attached screenshots show the issue in Firefox, compared to how it should look (viewed in Chrome).

It's only this one line of text that is affected and I don't know why.

Firefox does not print the right edge of web pages that are made in landscape mode.

I set FF to "Fit to page width" but it does not print the right edge. It's cut off.

And there is no Orientation option available. Not sure if that has any significance because it supposed to "Fit to page width" anyway.

What's the work around to fix this?

I just reinstalled my operative system, and with that my Firefox settings got reset. I know there is an entry in about:config to prevent ads from opening new tabs and pop ups without authorization, even from legit websites like the login pop-up windows when doing a sign in in Google, in those cases to allow the windows it's needed to click on the lock icon next to the URL bar and allow it from there. The problem is that I don't remember the name of that setting and I have spend an hour looking for it on Google.

My work consists mainly of capturing accounting data online. It is important that the browser warns me if I try to close or navigate away from a page if the data entered has not been saved or updated, but I no longer get these warnings.

Please help.