• Solved

Add-ons/Extensions

I am a member of Nielsen Computer App. Why did Firefox quit allowing me to use/add this extension?? I guess if this is going to be a problem I will uninstall Firefox AGAI… (read more)

I am a member of Nielsen Computer App. Why did Firefox quit allowing me to use/add this extension?? I guess if this is going to be a problem I will uninstall Firefox AGAIN and go with Chrome. I really like Firefox, but this is so upsetting that I cannot add the Nielsen Extension like before.

Asked by scoble517 1 day ago

Answered by Denys 1 day ago

  • Solved

Home Button goes away

My toolbar is visible when I click on the 'Open a new tab' plus sign at the top. But if I go to a site, either from a search or from bookmarks, the toolbar disappears. I… (read more)

My toolbar is visible when I click on the 'Open a new tab' plus sign at the top. But if I go to a site, either from a search or from bookmarks, the toolbar disappears.

I just (yesterday) had to delete profile, delete bookmarks, delete Firefox, install Firefox, in order to get it where it would save bookmarks again. The toolbar, prior to that, did NOT disappear when I went to a new site.

Please help.

Asked by rjrjack 1 day ago

Answered by bitdecay 1 day ago

  • Solved

Something is wrong when trying to create a youtube channel using NVDA.

Hi, I was asked if I could contact you by google disability. I'm having a huge problem creating a channel on youtube with a live.co.uk account when using NVDA. I press … (read more)

Hi, I was asked if I could contact you by google disability.

I'm having a huge problem creating a channel on youtube with a live.co.uk account when using NVDA.

I press b until I hear account menu button button submenu, pres enter or space, then arrow down to create channel and press enter. Nothing seams to happen.

Google disability has shown me a couple of video or audio files proving that it can be done, they've even said that they tried creating an account with an outlook account, what live.co.uk is called now from my understanding.

SO I'm really confused as to why they can do it and I can't.

I can't show you with OBS because it messes with my screen readers speech so if you have another way I can show you; please let me know.

I've already tried the following, suggested by disability support: 1. uninstalling and reinstalling firefox.

2. making sure addons are disabled, the only one I left enabled was a volume booster but I doubt that would be the issue.

3. Setting NVDA back to factory settings and disabling all addons.

This has been confusing me on and off for up to a year now.

Asked by brad22 1 week ago

Answered by brad22 1 week ago

  • Solved

Profile Randomly Inaccessible

I opened up Firefox just now to find that my two profiles currently in use are completely inaccessible. I was faced with a "Create Profile" dialogue that launched me into… (read more)

I opened up Firefox just now to find that my two profiles currently in use are completely inaccessible. I was faced with a "Create Profile" dialogue that launched me into a brand new profile with none of my settings, keybinds, cookies, extensions, anything. Despite this, I know for a fact that my old profiles are *still* there. As you can see my profile folders are right there, with all their data intact as far as I can tell from inspecting their contents, yet they are not accessible from the about:profiles.

Please help me. What is happening with the profile manager? How do I access those old profiles?

Asked by robert_phan 1 day ago

Answered by robert_phan 1 day ago

  • Solved

I am unable to log in to Costco with firefox/linux 140, although an old Chrome has no problem. Same thing happens with various medical patient portals. WHAT IS THE PROBLEM?

I was finally forced to update my Firefox to the released version. I am increasingly unable to log in to various "secure" websites with Firefox 140...1 although Chrome 1… (read more)

I was finally forced to update my Firefox to the released version. I am increasingly unable to log in to various "secure" websites with Firefox 140...1 although Chrome 106 (old, but can't update) has no problem. There are also a number of captchas that are simply invisible to firefox. Why is this happening?

Asked by bashley101 1 day ago

Answered by bashley101 1 day ago

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  • Archived

Proxy Setting Grayed Out

I am using Windows 10 with Firefox 99.0 and I am trying to configure a Manual Proxy but my Proxy settings are all grayed out so I cannot even select Manual Proxy. I am l… (read more)

I am using Windows 10 with Firefox 99.0 and I am trying to configure a Manual Proxy but my Proxy settings are all grayed out so I cannot even select Manual Proxy. I am logged in to my Firefox account. This happens both with and without VPN.

Asked by SuMo Bot 3 years ago

Last reply by SuMo Bot 3 years ago

  • Solved
  • Archived

Twitter Compose Garbled

When I compose a Twitter reply (desktop) text becomes garbled. If I hit 'Enter' message disappears. It I hit 'Shift' and Enter, cursor returns to beginning of sentence. A… (read more)

When I compose a Twitter reply (desktop) text becomes garbled. If I hit 'Enter' message disappears. It I hit 'Shift' and Enter, cursor returns to beginning of sentence. Apostrophes don't render, at times.

It's as if a 1978 version of a word processor, you can type, but nothing else

Other posts, other websites work beautifully. v119.0, but has done this on every version, every configuration

Attached is me pasting ' issues with Twitter on Firefox ' into compose No idea

Thanks in advance

Asked by tedserv 1 year ago

Answered by tedserv 1 year ago

  • Solved

User-Agent Stylesheet

In May 2025 all browsers should have removed the default styling for the h1 element when it is nested in a sectioning element (article, aside, nav, section). I went into … (read more)

In May 2025 all browsers should have removed the default styling for the h1 element when it is nested in a sectioning element (article, aside, nav, section). I went into Firefox Dev Editions user-agent style sheet and noticed that the styling for nested h1 elements is still the same. I'm wondering why that is the case, since I was under the impression that all the major browsers had completed make the necessary adjustments at the end of May 2025.

Asked by Paul 5 days ago

Answered by jscher2000 - Support Volunteer 5 days ago

  • Solved
  • Locked

Save websites to Firefox Icon in the taskbar

Hello everyone. I use the firefox browser for years with the windows 10. I used to click on a favorite website with the right mouse button. Drag and drop on the Firefox i… (read more)

Hello everyone. I use the firefox browser for years with the windows 10. I used to click on a favorite website with the right mouse button. Drag and drop on the Firefox icon in the taskbar at the bottom of the monitor. When I need this website again, I would just right click on the firefox Icon in the taskbar and would see a list of all my saved websites. I would select the website I wanted and that opened my preferred website oince again. Since I have upgraded to windows 11 this no longer works. Can anyone tell me if this is still possibke to save the preferred websites in the firefox icon in the taskbar? Any help would be greatly appreciated. Thank you

Asked by Steven16 2 weeks ago

Answered by Denys 2 weeks ago

  • Solved
  • Archived

Firefox Browser

When I open a website, the message "Firefox is already running" comes up every time. Task manager says nothing is currently running. I have to click "close Firefox every … (read more)

When I open a website, the message "Firefox is already running" comes up every time. Task manager says nothing is currently running. I have to click "close Firefox every time I go to a website. Can you help? Thanks Alan Murray

Asked by traderam 3 years ago

Answered by cor-el 3 years ago

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  • Archived

Ring Free Softphone Desktop Windows 10

Provisioning link for RingFree Communications Windows 10 desktop softphone not working in Firefox on windows but works on MAC ??? Has anyone found a work around for … (read more)

Provisioning link for RingFree Communications Windows 10 desktop softphone not working in Firefox on windows but works on MAC ??? Has anyone found a work around for this ?

The weird thing....Running Firefox 99.0.1 on a MAC it works fine, but fails everytime for windows. Clicking the provisioning link from my outlook email opening in firefox. Upon clicking on the provisioning like it fails to provision the Ring Freesoft Windows 10 Softphone Desktop client... It works for Chrome and Internet Edge PLEASE HELP

Asked by SuMo Bot 3 years ago

Last reply by FredMcD 3 years ago

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  • Archived

Lost all my sync data after installing new Windows

i install new windows and after installing when i log in to my account on firefox it dint backup my bookmarks and everything . i have so much important bookmark was saved… (read more)

i install new windows and after installing when i log in to my account on firefox it dint backup my bookmarks and everything . i have so much important bookmark was saved and for over 6+ months effort . can anyone tell me how i can recover it or how can i contact firefox chat agent

Asked by SuMo Bot 3 years ago

Last reply by cor-el 3 years ago