WSJ Site only works in Private Browsing correctly

WSJ did some sort of update and now things are broken in the regula browser. I've tried disabling all my extensions, putting multiple sites on the cookies exceptions lis… (read more)

WSJ did some sort of update and now things are broken in the regula browser. I've tried disabling all my extensions, putting multiple sites on the cookies exceptions list and turning off protection in regular mode and it does not work. Private Browsing works out of the box no issues.

The main way to know if you have issues is do you see the stock ticker near the top of the webpage, your name with account info, and some drop down windows. The Live Update sub-websites are broken. I think WSJ on some sites like those thinks I'm not logged in or can't verify I'm logged in.

Its weird. I've had similar things on FireFox before, what is regular mode doing? Why does Private browsing work? Can I somehow "force" the same settings in a regular windows on a per Website basis? This doesn't seem possible at this point.

Solved Archived 4 144

Mozilla VPN

I'm trying to install Mozilla VPN but it won't install. The error message is as follows: the installer encountered an error that caused the installation to fail. … (read more)

I'm trying to install Mozilla VPN but it won't install. The error message is as follows: the installer encountered an error that caused the installation to fail.

Solved Archived 1 238

email received from Mozilla

I received an email saying that I had to sign in in order to keep my account. I did not click on the link provided since I thought it might be a scam. Was this a valid e… (read more)

I received an email saying that I had to sign in in order to keep my account. I did not click on the link provided since I thought it might be a scam. Was this a valid email? If so, is signing in now meet the requirement to keep my account?

Locked Archived 2 132

Security

Hello. I just have a general question. I have read about it a little but I get mixed info. Some say yes, some say no.... So, is it possible to get a virus or malware or a… (read more)

Hello. I just have a general question. I have read about it a little but I get mixed info. Some say yes, some say no.... So, is it possible to get a virus or malware or any of that spyware stuff on mobile phones like you can on a computer? Particularly Android phones. They have all these anti-virus apps and stuff you can download saying they're designed specifically for Android mobile devices but then I have read articles that say that the Android operating system is not the same as, let's say, a Windows PC operating system so it's not possible to download spyware onto it. I'm just curious and appreciate any info. Thank you!!

Locked Archived 1 122

Disable updates AND updates pop-up EVERY SECOND OF MY EXISTENCE

Dear Firefox team, I have one question only. ARE YOU FUCKING INSANE? Can you STOP bombarding me with the notifications? This is MY DESKTOP, this is MY PC, I DON'T NEED th… (read more)

Dear Firefox team, I have one question only.

ARE YOU FUCKING INSANE? Can you STOP bombarding me with the notifications? This is MY DESKTOP, this is MY PC, I DON'T NEED this shit.


For anyone who would like to help:

No, there's no such option in settings. No, removing updater physically does not stop pop-ups. No, there's nothing in about:config to shut up the updates.


For Firefox team:

No, your updates ruin the browser, more and more, I think I'm about to switch to Pale Moon instead.

Solved Archived 2 198

Lost computer and after restore I don't have bookmarks

My PC died and I could not boot from bootable flash drive. I had been backing up the system with Acronis to a WD Passport. I purchased a new computer, and when I did a r… (read more)

My PC died and I could not boot from bootable flash drive.

I had been backing up the system with Acronis to a WD Passport.

I purchased a new computer, and when I did a restore, upon starting Firefox, I did not have my old bookmarks, which are many.

Aren't they stored in a backup? If so, how do I get them back. I'm sure that some of the bookmarks came over from Netscape Navigator.

Thanks,

Bob

Solved Archived 2 125

Please firefox help me I will never forget your kindness I am very very very sad............

I lost all my personal data on Firefox as soon as I changed the password and I did not know that you can lose everything that I had registered in the download box and the… (read more)

I lost all my personal data on Firefox as soon as I changed the password and I did not know that you can lose everything that I had registered in the download box and the previous archive. Now I am very, very mentally disturbed and I do not feel safe and I am very sad about what happened to me. I am crying now. What should I do? My psyche is really broken due to the lack of information....

Solved Archived 3 110

Firefox will not scroll on certain web pages

I am having problems with Firefox not scrolling (and no scroll bar) on some web pages. The following is an examble: https://www.lv.com/insurance/supporting-you/driving-ti… (read more)

I am having problems with Firefox not scrolling (and no scroll bar) on some web pages. The following is an examble:

https://www.lv.com/insurance/supporting-you/driving-tips?sfmc_id=648966069

I am using Windows 10 and Firefox 143.0.3 (64-bit)

Any help would be appreciated.

Solved Archived 1 97

Background image change

I cannot change the background image when my Firefox app opens on my MS Windows laptop. During set-up, the system had me select an image, but I want to change it as I fin… (read more)

I cannot change the background image when my Firefox app opens on my MS Windows laptop. During set-up, the system had me select an image, but I want to change it as I find it distracting. Thanks!

Solved Archived 2 185

Shorcuts feature on the start page

Hello, I really like using the "Shortcuts" (Top Sites) feature on the Firefox new tab page. However, there is one problem: Firefox automatically adds new shortcuts from r… (read more)

Hello,

I really like using the "Shortcuts" (Top Sites) feature on the Firefox new tab page. However, there is one problem: Firefox automatically adds new shortcuts from recently visited sites.

I would like to keep only the shortcuts I manually pinned, without Firefox suggesting or adding new ones automatically. Currently, if I disable browser.newtabpage.activity-stream.feeds.topsites, all shortcuts disappear, and if I leave it enabled, Firefox keeps adding unwanted sites.

Could you please add an option to disable automatic shortcut suggestions while keeping only pinned shortcuts? This would make the feature much more convenient for users who prefer to manage their shortcuts manually.

Thank you!

Solved Archived 1 291

Google suggestion in Firefox's address bar keep showing Japanese suggestions even though I chose English and Canada as language and location with my google account.

Google suggestion in Firefox's address bar keep showing Japanese suggestions even though I chose English and Canada as language and location with my google account. I use… (read more)

Google suggestion in Firefox's address bar keep showing Japanese suggestions even though I chose English and Canada as language and location with my google account.

I use same google account with google chrome, but google chrome doesn't show Japanese suggestion.

As for setting on Firefox, I unticked other than "show search suggestions".

How do I resolve it?

Thank you.

Solved Archived 11 232

People are trying to get into my account every time I change my password I get a notification saying that's going to someplace else in another town what do I do

Every time I change my password or I try to change my password I get notifications double notifications actually one with an eight digit number one with the six digit num… (read more)

Every time I change my password or I try to change my password I get notifications double notifications actually one with an eight digit number one with the six digit number it's going to the same account but it's also going to another account in another town how do I stop this

Locked 1 98

Caps lock problem

I am having a very frustrating problem that is driving me huts. Just the other day I was commenting in a text box like this one and I hit caps lock on my keyboard and a l… (read more)

I am having a very frustrating problem that is driving me huts.

Just the other day I was commenting in a text box like this one and I hit caps lock on my keyboard and a little grey box I had never seen before appeared with a locked lock. Then when I hit caps locks again on my keyboard an unlocked locked appeared in the little grey box. But it stays in cap locks and no matter what I do it won't go back to lower case. And when I say nothing shuts it off I mean its doing that on every site I try to comment on. Shutting down the browser does not help. And the only way I can get caps lock off is to actually shut down my whole computer and basically start all over.

You community volunteers are the best and quickest help I can get so I went straight to you for help.

Solved Archived 3 334

Privacy and Security

Skip to main content Switch language Skip to search Mozilla Support Logo Explore Help Articles Community Forums Ask a Question Contribute regina am… (read more)

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Locked Archived 1 138

Slowly fullscreen animation with transparent tabbar

here is the video: https://streamable.com/zffknq the issue is about transparent bar with vertical addons and slowly fullscreen animation, and the fullscreen animation is… (read more)

here is the video: https://streamable.com/zffknq the issue is about transparent bar with vertical addons and slowly fullscreen animation, and the fullscreen animation isn't config-able, I already set full-screen-api.transition-duration.enter 0 0 full-screen-api.transition-duration.leave 0 0 in about:config, and disable sidebar or userChrome is not work too. and this is happend about one mouth ago after my nixos update firefox.

Solved Locked Archived 1 293

I think something has become corrupted in my sync data and is now causing Firefox to nuke my browsing sessions

Yesterday, I noticed after I closed and re-opened Firefox, my browsing session was completely gone - all my tabs and windows, my entire browsing history, website sign-in … (read more)

Yesterday, I noticed after I closed and re-opened Firefox, my browsing session was completely gone - all my tabs and windows, my entire browsing history, website sign-in status, all completely gone. I've been troubleshooting since then.

I've noticed that the 'sessionstore-backups' folder in my profile folder is missing. When I open Firefox, this folder is created and Firefox writes some data to it, but Firefox seems to delete the folder as soon as I quit Firefox. Firefox should not be doing this. My Firefox is configured to open previous windows and tabs, and is NOT configured to wipe any browsing data of any kind when it closes.

As a sanity check, I spun up a Windows Sandbox (briefly, it's a clean, isolated Windows environment) and installed Firefox there. I also enabled the option 'Open previous windows and tabs'. Firefox behaves normally - it re-opens the tabs/windows I had open when I quit Firefox. Great, that's what I expect. The trouble starts as soon as I sign in to sync. After signing in to sync, and letting the initial sync process complete, I open a couple of windows and tabs, then quit Firefox. Firefox begins nuking my browsing session again - the 'sessionstore-backups' folder is erased, and next time I start Firefox, all my windows and tabs are missing, and my browsing history is missing.

So, at this point, I'm assuming something in my synced data has become corrupt. I haven't installed any new extensions lately. I haven't changed any of Firefox's settings that would cause this to happen. The only thing I have done differently lately was enable Firefox Sync in LibreWolf and sign in to sync there. It seems like this session-nuking trouble started after I signed in to sync in LibreWolf. I assumed, since LibreWolf is a fork of Firefox, and because there were no warnings or indications the feature was incomplete/unstable/experimental/etc., that it would just work, that it wouldn't cause any issues. But it seems like it has caused issues. I checked LibreWolf's issues tracker for anything related to 'sync', but I didn't see anything noteworthy.

I've been using Firefox and Sync for numerous years without issue. This session-nuking thing started yesterday.

I use Firefox in a few places, and based on what I saw happen in my Windows Sandbox, this session-nuking issue is going to happen in every Firefox I'm signed in to as soon as it has a chance to sync. Obviously, I do not want this to happen.

What can I do to determine what the issue is? What can I do to check if something in my synced data has become corrupted? What can I do to reverse it? I'm not opposed to completely wiping/resetting my synced data, but I'd rather not if I don't have to. The only thing I would lose sleep over is my bookmarks, but I know I can export them. Are there any debug logs I can enable/look at? Anything I should look for in Event Viewer?

Thanks.

Solved Archived 5 223

syncing with work pc

Hi. I want to sync with my work pc (it used to work just fine but when I synced to a newer third pc- successfully- it just stopped). When i try to sign in on the work pc … (read more)

Hi. I want to sync with my work pc (it used to work just fine but when I synced to a newer third pc- successfully- it just stopped). When i try to sign in on the work pc it asks me for the primary password which it then FAILS to recognise to allow me to proceed! What's going on? I can't even log onto sites with saved passwords anymore. Any help appreciated.

Solved Archived 2 142