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Whole desktop goes black screen sometimes starting videos

Hello! I have used Firefox on and off so I don't have a time frame of when this would have started exactly, but I have had some random completely black screens on both of… (read more)

Hello! I have used Firefox on and off so I don't have a time frame of when this would have started exactly, but I have had some random completely black screens on both of my monitors dating back to at least 2-3 weeks ago that can only be fixed by powering down the entire PC. I've reinstalled my (NVIDIA) GPU drivers, rearranged display-port cables and just about anything before finally finding a fix, switching to edge. So far I've gone a week without black screening when with Firefox I'd get around 4 give or take a week (some days getting to 3 alone). I don't know what could cause it but I have noticed it only happens when first starting a video. Mostly YouTube but other video sites seem to have also caused it occasionally, I would just like to know what could be causing this, as I do prefer Firefox vastly and would like to switch back as soon as I can.

Will provide anything else as necessary!

Asked by Fiaking 1 year ago

Answered by zeroknight 1 year ago

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email received from Mozilla

I received an email saying that I had to sign in in order to keep my account. I did not click on the link provided since I thought it might be a scam. Was this a valid e… (read more)

I received an email saying that I had to sign in in order to keep my account. I did not click on the link provided since I thought it might be a scam. Was this a valid email? If so, is signing in now meet the requirement to keep my account?

Asked by SuMo Bot 3 weeks ago

Last reply by Kiki 3 weeks ago

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Security

Hello. I just have a general question. I have read about it a little but I get mixed info. Some say yes, some say no.... So, is it possible to get a virus or malware or a… (read more)

Hello. I just have a general question. I have read about it a little but I get mixed info. Some say yes, some say no.... So, is it possible to get a virus or malware or any of that spyware stuff on mobile phones like you can on a computer? Particularly Android phones. They have all these anti-virus apps and stuff you can download saying they're designed specifically for Android mobile devices but then I have read articles that say that the Android operating system is not the same as, let's say, a Windows PC operating system so it's not possible to download spyware onto it. I'm just curious and appreciate any info. Thank you!!

Asked by manda1420 1 month ago

Last reply by Denys 1 month ago

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Password Manager on Win 11

Every time the browser autofills a password it asks me for my Windows password. I don't want this behavior, as this makes password autofill completely pointless. How do… (read more)

Every time the browser autofills a password it asks me for my Windows password. I don't want this behavior, as this makes password autofill completely pointless. How do I disable this "feature"?

Asked by daelin 1 month ago

Answered by Denys 3 weeks ago

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Firefox deleted user data after the update

I updated firefox, and all my addons and sign ins are gone now. Search history and tabs remained intact. It also created a folder on my desktop, but I'm not sure how do I… (read more)

I updated firefox, and all my addons and sign ins are gone now. Search history and tabs remained intact. It also created a folder on my desktop, but I'm not sure how do I "extract" my old data from it.

Asked by Damir Zasimenko 1 month ago

Answered by jscher2000 - Support Volunteer 1 month ago

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Trying to sign into Epson support site being blocked by Malwarebyes as malware!

I just got a new Epson 3-in-one printer and tried to sign up for the warranty. I got a message that the warranty was expired... I went to the Epson support site on Firefo… (read more)

I just got a new Epson 3-in-one printer and tried to sign up for the warranty. I got a message that the warranty was expired... I went to the Epson support site on Firefox and Malwarebytes blocked the site as malware... It said I could add the site as approved, but I don't know how to do that. "https://www.epsoncom.com/my-account/home". The Epson site said I already had an account but my password was incorrect. I had an Epson printer more than ten years ago; I don't remember the password and they don't provide an option to reset it. HELP, PLEASE.

Asked by BTINAZ 3 weeks ago

Answered by jonzn4SUSE 3 weeks ago

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its about tabs in firefox window

i attached a pic when i put my curser on the firefox icon in my task bar.... i changed my device while ago... previous device show windows not the all tabs... can i fix i… (read more)

i attached a pic when i put my curser on the firefox icon in my task bar.... i changed my device while ago... previous device show windows not the all tabs... can i fix it... i searched everywhr in settings but i couldnt find any thing related to it....

Asked by Audarya Kumarasinghe 1 month ago

Answered by jscher2000 - Support Volunteer 1 month ago

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Using Firefox the comment sections on foxnews.com disappeared

The comment sections for foxnews.com and other sites disappeared using Firefox but not when I switched to Chrome. This just happened 6-18-25. Before this date, it worke… (read more)

The comment sections for foxnews.com and other sites disappeared using Firefox but not when I switched to Chrome. This just happened 6-18-25. Before this date, it worked on Firefox.

Asked by Janet Frazer 3 weeks ago

Answered by jscher2000 - Support Volunteer 3 weeks ago

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Login into m'y account fails on Windows but works on Android

Hello, Login into my firefox account works on Android but, with the same username and password, fails on Windows 11 with the error message " Something went wrong..." I wo… (read more)

Hello, Login into my firefox account works on Android but, with the same username and password, fails on Windows 11 with the error message " Something went wrong..." I would appreciate getting your help to fix this issue. Thank you and regards.

Asked by SM 1 month ago

Answered by Denys 1 month ago

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Just started today - Firefox is using 90%+ of laptop memory, then system hangs up

This problem just began today on my Win 11 laptop. Firefox is current - 139.0.4. Win 11 is current. No new software has been installed. Firefox hangs up and will not… (read more)

This problem just began today on my Win 11 laptop. Firefox is current - 139.0.4. Win 11 is current. No new software has been installed. Firefox hangs up and will not move. Task manager shows FF is consuming more than 90% of my 16GB memory. I must end the FF task to get up and running again.

Asked by kensmith6 3 weeks ago

Answered by kensmith6 3 weeks ago

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The '+' sign on the tab bar no longer appears

I updated Firefox this morning to 139.0.4 on my Mac and now the '+' sign to add a new tab no longer appears on the tab bar. I can still add new tabs with Command T howev… (read more)

I updated Firefox this morning to 139.0.4 on my Mac and now the '+' sign to add a new tab no longer appears on the tab bar. I can still add new tabs with Command T however.

Any suggestions on how to restore the '+' sign?

Thanks Dan

Asked by danbob6 1 month ago

Answered by Ed 4 weeks ago

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‘How do I move the "Home" icon to the left side where it used to be before the latest update?’ for ‘Firefox’

I recently needed to reinstall Firefox to attempt to deal with an issue. It turned out Firefox was not the cause but when the new browser opened, it did not have the Home… (read more)

I recently needed to reinstall Firefox to attempt to deal with an issue. It turned out Firefox was not the cause but when the new browser opened, it did not have the Home icon on the toolbar.

I went to "Customize toolbar" and added it but now it shows up on the far right end of the toolbar. It used to be to the left of the URL area. I tried to grab it with the mouse and drag it but it won't move.

Every time I need to jump to a home page I end up going where it used to be. I realize this is small potatoes but is there any way to get it back where it used to be?

Asked by caladie 1 month ago

Answered by caladie 4 weeks ago

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No sound on YouTube

I have sound in Windows, but YouTube is dead quit. I have tried all that is suggested in Firefox help and some YouTube sites. Nothing worked. I have tried off the compute… (read more)

I have sound in Windows, but YouTube is dead quit. I have tried all that is suggested in Firefox help and some YouTube sites. Nothing worked. I have tried off the computer and restarted, but no change. My system is Windows 11, sound works, and the latest Firefox update installed. Question is this a YouTube tacit to stop NoScript and uBlock?

Asked by computerdown 1 month ago

Answered by computerdown 4 weeks ago

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Customization Panel, Under The Wallpapers Section

Today (06/12/2025) upon opening a new tab, Firefox slid the new option of uploading a custom picture to apply to the background. Tried the new feature, now I can not find… (read more)

Today (06/12/2025) upon opening a new tab, Firefox slid the new option of uploading a custom picture to apply to the background. Tried the new feature, now I can not find the setting that allows me to change the picture. I read the thread "Customize your wallpapers". The instructions are as follows; You can personalize your Firefox New Tab page by adding one of the available wallpapers. Follow these steps:

  1. In the right corner of the New Tab page, click the gear IG settings icon.
  2. In the customization panel, under the Wallpapers section, you will see different categories like Solid colors, Abstract and Photographs.
       Click the category you prefer. For example, selecting Abstract will show a variety of abstract designs. 


The problem I have is the customization panel is no where to be seen, I have click on EVERYTHING possible, it is not in my settings, why? How do find this?

Asked by T Fontana 1 month ago

Answered by T Fontana 1 month ago

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Downloading Firefox Problems

a few weeks ago Firefox stopped opening on my Mac. Today I tried to download it again. and it took over 3 "Preparing to copy to Application" I am trying to move it to tr… (read more)

a few weeks ago Firefox stopped opening on my Mac. Today I tried to download it again. and it took over 3 "Preparing to copy to Application" I am trying to move it to trash and cannot. I am not technical so please help. I need Firefox. Thanks

Asked by SuMo Bot 2 years ago

Last reply by James (On Leave) 2 years ago

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Why does "Delete cookies and site data when Firefox is closed" keep getting set randomly?

Periodically I open Friefox and all my cookies have been deleted. I go into settings to find "Delete cookies and site data when Firefox is closed" has been checked (NOT … (read more)

Periodically I open Friefox and all my cookies have been deleted. I go into settings to find "Delete cookies and site data when Firefox is closed" has been checked (NOT BY ME!) again. This is very annoying as I then have to log into all my websites and go through 2FA. This is annoying to the point that I am posting on this site for help. Next step is find a new browser that doesn't screw up my work-flow randomly for no reason.

Asked by Will Totten 3 weeks ago

Answered by Denys 3 weeks ago