Purchase a VPN installation.

Hello, I have three devices: a desktop and a laptop with Windows 10, and another laptop with Ubuntu (LINUX). I read that I can purchase a VPN installation. Do I need to b… (read more)

Hello,

I have three devices: a desktop and a laptop with Windows 10, and another laptop with Ubuntu (LINUX).

I read that I can purchase a VPN installation. Do I need to buy three separate VPN installations or one with a single login and password?

Thanks, Pavel

Solved Archived 1 285

Firefox partially exiting full screen when I move my mouse at the top of the screen.

Firefox is, without a doubt, the best browser I have ever used, and I mean it. It's privacy oriented, great GUI, and is overall customizable. But, there are definitely so… (read more)

Firefox is, without a doubt, the best browser I have ever used, and I mean it. It's privacy oriented, great GUI, and is overall customizable. But, there are definitely some things which need improvement ASAP, such as the following: When I mouse over the top of my screen, Firefox semi-exits full screen mode and displays the toolbar. It is extremely annoying. Please make this an option somewhere; for me, even a hacky fix will do. Please, just help me get rid of it. Thanks :)

Solved Archived 1 332

How Can i reach out tech support for Video down loader helper, listed and recommended on your browser

I did reach out to GitHub. They referred me to contact the Video downloader support team, which is not part of their development. Your response Number 2 If you are referr… (read more)

I did reach out to GitHub. They referred me to contact the Video downloader support team, which is not part of their development.

Your response Number 2 If you are referring to this Extension https://addons.mozilla.org/firefox/addon/video-downloadhelper/ Look on the left side for the Support site link in the more information panel. It leads to https://github.com/aclap-dev/video-downloadhelper/discussions

My question is addressed once again, "Third attempt?" Please give a direct reply. Firefox should have the contact information since you permitted it to be part of your browser extension.

Back to my original question posted here once again Recently, the video downloader helper stopped working with videos of YouTube links. The video downloader helper on the Firefox window is grey, meaning inactive. I tried using a video from a LinkedIn web page and was able to download it. Any suggestion? I recently purchased the license for a video downloader helper. Thanks Arvind [edited email from community support forum]

Locked Archived 1 238

Something very phishy with Mozilla!

Someone has created Mozilla accounts using several of my company's openly available email accounts. I can't figure why. Anyone have an idea why? I know this because all t… (read more)

Someone has created Mozilla accounts using several of my company's openly available email accounts. I can't figure why. Anyone have an idea why? I know this because all three accounts received the following email message from Mozilla: "Welcome to Mozilla! A few days ago you created a Mozilla account, but never confirmed it. Please confirm your account in the next 15 days or it will be automatically deleted. Don’t miss out on the browser that puts you and your privacy first."

Moderator note: This question has been edited to remove extra newlines.

Locked 1 147

Cannot open an URL (which Chrome shows)

Hello, I want to open this URL: https://compatibility.plantronics.com/deskphone Firefox 136.0.1 tells me: SEC_ERROR_REVOKED_CERTIFICATE The same URL opens in Chrome and s… (read more)

Hello,

I want to open this URL: https://compatibility.plantronics.com/deskphone Firefox 136.0.1 tells me: SEC_ERROR_REVOKED_CERTIFICATE

The same URL opens in Chrome and shows no sign of a security problem, as far as I can see (Chrome info attached).

What could be the cause? Firefox being to strict or Chrome just too relaxed?

Thanks in advance.

Solved Archived 1 177

I lost all my data because the synchronization failed

I uninstalled Firefox on my computer and reinstalled it, but when I logged in, the account couldn’t sync, it was as if the sync couldn’t retrieve any data from the server… (read more)

I uninstalled Firefox on my computer and reinstalled it, but when I logged in, the account couldn’t sync, it was as if the sync couldn’t retrieve any data from the server. Nothing happened at all.

On my Android phone, the data is still there, but when I tap “Synchronize now,” nothing happens either. I’ve tried signing out and signing back in multiple times, but still nothing works.

I also tried switching to a different computer and a different internet connection, but it still didn’t work.

What should I do now?

Solved Archived 1 285

Dont get the Code for login

Hello, sync and account email i want to login - i know the password but i never get the code for verify to login on my mail. its not in spam, unwanted or anything else. i… (read more)

Hello,

sync and account email i want to login - i know the password but i never get the code for verify to login on my mail.

its not in spam, unwanted or anything else. i tried it many times now but i never get any mail so i cant login anymore.

how should i ever get access to my account again? because there is no other way..

Locked 1 100

Cannot view Strava routes on route page after this week's update.

Earlier this week, I was able to view routes in the Routes section of Strava without any issues. Since the recent browser update, that feature is no longer working for me… (read more)

Earlier this week, I was able to view routes in the Routes section of Strava without any issues. Since the recent browser update, that feature is no longer working for me.

Strava is one of the websites I use most frequently, and being able to access routes is important to my daily use. I’ve confirmed that the feature still works in Safari, but I would strongly prefer to continue using my current browser.

I also went through Strava’s help chatbot, and they indicated the issue is likely browser-related. Since this was functioning earlier in the week and has since stopped, I wanted to report the problem and see if there’s a fix or workaround available.

Thank you for your help.

Solved 1 60

FIXED - Today everything is back. "Wiped! The top menu is gone, search bar and tabs no longer working."

Everything is gone from the browser today. There is no content in the menu at the top right, except for keyboard shortcuts. When I type in the search bar, nothing happens… (read more)

Everything is gone from the browser today. There is no content in the menu at the top right, except for keyboard shortcuts. When I type in the search bar, nothing happens, and clicking the + to open a new tab does nothing either. My account is still showing at the top, I am signed in and the profile looks fine. I can't "refresh" the browser from the menu, as that is not an option.

UPDATE: FIXED - Today, April 13 - everything is back - I guess Firefox fixed itself.

Solved 1 60