Showing questions for topic:

Problems contacting mozilla support

I posted a question to the community forum and received a reply from JBR. When I try to respond to the reply, I get this error message Looks like there’s a problem wit… (read more)

I posted a question to the community forum and received a reply from JBR. When I try to respond to the reply, I get this error message


Looks like there’s a problem with this site

The server at support.mozilla.org sent back an error: 406 Not Acceptable What can you do about it?

   Check to make sure you’ve typed the website address correctly.
   The site could be temporarily unavailable or too busy. Try again in a few moments.

I have tried to respond multiple times over the past 24 hours to reply using this URL that appears when I click on the view and reply link in the email.

https://support.mozilla.org/en-US/questions/1584160?utm_campaign=questions-reply&utm_source=notification&utm_medium=email#answer-1821659

How can I get support and communicate with forum members trying to help me since this link does not work?

Thanks.

Open 2 20

Pr_reset_error on twitch and youtube ads only

So I'm getting the reset error code on only my twitch and YouTube tabs, now I have no add ons, I tried the cert9 file thing and that didn't work. I tried resetting my cac… (read more)

So I'm getting the reset error code on only my twitch and YouTube tabs, now I have no add ons, I tried the cert9 file thing and that didn't work. I tried resetting my cache and that does not work for me, the issue is it's only for those 2 websites, everything else works just fine. I have tried a different profile that didn't work, I tried resetting Firefox and that didn't work, I tried resetting the router that also didn't work at all. I tried the troubleshooting firefox and same result, I'm in the original firefox, or rather not the troubleshoot one. I also tried signing out of my firefox account, that also did not work, and so I'm stuck on how I can get back my tabs that arent opening. Also I did try opening them as new tabs but they didnt work as well.

Archived 2 20

Unable to access thepiratebay

Halfway through today I'm unableto access three sites which I use regularly.using a VPN: 1337X.TO EZTVX.TO THEPIRATEBAY.ORG Getting the error message: An error occurred… (read more)

Halfway through today I'm unableto access three sites which I use regularly.using a VPN: 1337X.TO EZTVX.TO THEPIRATEBAY.ORG

Getting the error message:

An error occurred during a connection to thepiratebay.org. PR_END_OF_FILE_ERROR Error code: PR_END_OF_FILE_ERROR The page you are trying to view cannot be shown because the authenticity of the received data could not be verified. Please contact the web site owners to inform them of this problem.

I am able to access THEPIRATEBAY.ORG with Opera <ptooh> so the site itself obviously doesn't have a problem.

I've tried changng my VPN location from the UK to Amsterdam, NL and to Washington, USA but none of those locations have helped.

My wife needsher daily fix of American soaps and Police dramas which never get to us here in the UK

How can I get around this, I really don't want to go down the TOR route unless I absolutely have to.

Moderator note: This question has been edited to correct the formatting.

Open 20

An error occurred during a connection to amazon.de. PR_END_OF_FILE_ERROR

PR_END_OF_FILE_ERROR happens far too often (and with other well known sites too). it seems to happen more often since the 149 release. I must assume that you are getting … (read more)

PR_END_OF_FILE_ERROR happens far too often (and with other well known sites too). it seems to happen more often since the 149 release.

I must assume that you are getting far too sensitive and don't care about real well known sites.

Open 20

cant access e office site

please solve An error occurred during a connection to eofficedge.kerala.gov.in. Peer’s Certificate has been revoked. Error code: SEC_ERROR_REVOKED_CERTIFICATE The page… (read more)

please solve

An error occurred during a connection to eofficedge.kerala.gov.in. Peer’s Certificate has been revoked.

Error code: SEC_ERROR_REVOKED_CERTIFICATE

   The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
   Please contact the website owners to inform them of this problem.
Archived 2 30

CAN'T ACCESS ANY WEBSITES - SEC ERROR EXPIRED ISSUER CERTIFICATE- Unable to bypass..

I dread the days where FF has an updated version of something for me to install.. because this issue ALWAYS rears its ugly head. I've been ignoring the updates since Feb… (read more)

I dread the days where FF has an updated version of something for me to install.. because this issue ALWAYS rears its ugly head.

I've been ignoring the updates since Feb and for very good reason because this time (138.01 or whatever) I'm unable to bypass these security certificate expired error codes that say:

"If your clock is already set to the right time, the website is likely misconfigured, and there is nothing you can do to resolve the issue. You can notify the website’s administrator about the problem." 

I literally was able to access all these sites without issue until I downloaded your must have update. How is this fixed???

Should I just uninstall FF and go back to Brave? I'm so tired of dealing with this as a normal day to day, no coding/tech background, etc. internet user.

Locked Archived 1 39

error message

when I try to access any website I get the same error message Secure Connection Failed An error occurred during a connection to support.mozilla.org. PR_CONNECT_RESET_ER… (read more)

when I try to access any website I get the same error message


Secure Connection Failed

An error occurred during a connection to support.mozilla.org. PR_CONNECT_RESET_ERROR

Error code: PR_CONNECT_RESET_ERROR

   The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
   Please contact the website owners to inform them of this problem.
Open 5 40

Potential Security Error, occurs on many sites but not all.

I went to work and when I returned a new router was installed and ever since I get errors on almost all sites I visit. It is the potential security issue, requires secure… (read more)

I went to work and when I returned a new router was installed and ever since I get errors on almost all sites I visit. It is the potential security issue, requires secure connection and when I look into the info it says the certificate is being denied because it is self signed. And anytime I go to hit learn more I receive a 400 error and cannot continue. I am also unable to update apps I have on my pc or connect to the internet using anything besides a browser. I get the same kind of error on edge as well as Firefox.

I have already set things up so I am using no proxy and I do not have https only mode enabled.

The only constant is that I can open YouTube and watch videos. I thought this meant it was a dns issue but I have tried several fixes for dns issues and they didn't work.

I would attach photos of the error but Mozilla is also unable to open due to the errors so I'm filling this out on mobile.

Archived 1 40