Firefox Community Forum

can't have access to my system account anymore lot of sync can't even download anything anymore even my system just look like new or formatted one please i need much help or assistance to this

Hello,

as the title suggests, I moved my whole profile folder to a new PC, and have since formated my old PC. I just noticed that the key4.db file is missing from the old profile folder. I have followed all instructions I managed to google, which ensured that it was enough to just copy over the old folder content into the new one, nowhere was it mentioned to look after if a key4 or key3 file are present. How is it possible that multiple of your support articles don't mention this? I am now stuck with only a json.login file from my old profile and no way to import my saved logins to the new PC.

Every time I try to sign in into my FF account in the browser it fails to connect to sync.

I get to the sign-in stage, it already knows my email so I'm prompted to put in my password then it sends me an email with code which I put in then I am prompted to put in my 2FA. I get signed in on a separate Mozilla accounts page but when I click on the Account icon in the top right in my browser and sync starts it immediately fails and says "Account Disconnected". I noticed that this started happening after I updated my email/updated Firefox to 131.0 (64-bit) Windows. Not sure if any of it is related.

I have tried various things like:

1. Logging in and out (multiple times) 2. Refreshing Firefox 3. Checking that I am not always using Privacy Mode (I was not) 4. Changing Profiles, changing default profiles 5. Reinstalling Firefox

Nothing solves the problem. I am now unable to see any of my bookmarks or anything from my profile because sync never works. I want to add that this is NOT a problem on Android. The issue happens only on my desktop FF installation.

Note: I always export all bookmarks to backup file and copy that to several safe locations for needed synchronization across different browsers and also restoring them if needed. Problem: I have repeatedly selected all items in Firefox bookmarks sub-folders and then followed by importing html bookmarks thinking that I was updating my bookmarks, so all my browsers had same. Instead, what I find is duplicated sets of bookmarks building up about 10-fold so that now any search for a site yields far too many duplicate listings and it is a mess. How do I prevent this from happening and how do I actually and truly delete all boomkarks in Firefox?

Aside topic: For all the folks who have accidentally lost bookmarks, my experience with losses has lead to always having backup files of bookmarks and backup listings in word or Excel of all my settings and extensions, etc. Automation has advantages, but it introduces new headaches. I can never allow myself to believe that everything will one day be just rosy. Also, multiple different browsers can be very helpful.

I’m using windows 11 and macOS Tahoe . The back up feature works in windows as advertised. When I came to the mac I searched in vain for the settings. I asked the AI chat bot were the settings are. There are none. I note on your web page you don’t support the mac and provide no information when this new feature will be available. This is a setback I strongly feel you should offer all features across all platforms. The browser marked is competitive and Firefox needs all the features to make Firefox stand out from all the others.

Long time user of sync and now totally pissed because I have to discontinue it because I can no longer trust it. It was so useful.

Syncing between mac and windows desktops. On mac suddenly have duplicate folders appear on the bookmark toolbar. Delete the duplicate entries. Later discover that duplicates and original folders have been deleted. Problem compounds when switching to windows to find sync has very helpfully has deleted these folders there too. There was no way to disable syncing to prevent this. So that means when you do something stupid on one instance, you have no way to prevent that mistake from spreading to other computers. Nice one.

No sync-log found on mac to investigate why the folders where duplicated. so no way to file a bug.

All I can do now is disable sync on all computers. Be nice if there was some kind of roll back.

Dear Facebook Support Team,

I hope this message finds you well. I am reaching out to request your assistance in recovering a Facebook business account that was accidentally deleted. The account was crucial for our business, HPIT, and we regret having lost access to it.

We have already created a new account, but we would greatly appreciate it if you could help us retrieve the previous account and its associated data. If possible, we would like to link the recovered account with our new one to ensure continuity for our business operations.

I have included the link to the deleted account below for your reference:

https://www.facebook.com hpitcorp

Your assistance in this matter would be immensely valuable to us. Please let us know if there are any steps we need to follow or additional information you require from our side to facilitate this process.

Thank you very much for your support and understanding.

Best regards,

John Ezekiel

Current Account Username: j [edited from public] @gmail.com <- access to Facebook account

Business Account

Previous Account Username: [edited from public] @hpitcorp.com

Change to: [edited from public] @hpit-inc.com

Hi I have lost all my browsing history and nothing I browse is saved. Also all my bookmarks have disappeared and I can't save anything even clicking on the star doesn't do anything I have quite a bit of stuff bookmarked, can you help? The browsing history and my bookmarks seemed to disappear at the same time.

I have hundreds of bookmarks imported from Google Chrome, Safari and Firefox on older computers. Many of the bookmarks are duplicates, and many located in different, misnamed sub-folders should be moved to more relevant folders.

The bookmark manager is not the easiest tool to use for reorganizing bookmarks because the Results Detail section changes its focus each time a bookmark file is dragged to a different folder or sub-folder. This forces the user to bounce back and forth in the Bookmark Manager in attempts to find the sub-folder they cleaning up.

If the contents of the Bookmark Manager could be downloaded as a CSV file or spreadsheet; more query tools could be implemented to reorganize the data. Once that is accomplished; the Bookmark Manager could be purged and the organized data could be reinstalled. That would make the Bookmark Manager operate more efficiently and therefore more quickly.

Hello Mozilla Support, I enabled Settings → General→ Open previous windows and tabs, but after restarting Firefox all of my tabs were unexpectedly lost. I’ve confirmed the setting is still enabled, restarted Firefox and PC and checked History → Recently Closed tab with no luck. Why wasn’t my session restored? How can I recover my lost tabs? How do I ensure Firefox reliably restores my tabs going forward?

12/1/2024 - Hello, I have a Lenovo desktop computer with windows 10; & I was having a problem today getting into firefox, after they did an onscreen update, while I was on the computer this morning...I then installed it again by accident by hitting the 2 firefox apps that were located in the start menu (without uninstalling the previous version from 11/3/2024)...& then I noticed that none of the multiple bookmarks showed up...So then I contacted AOL remote support to help me uninstall both prior versions; & then reinstall firefox; & it still did not sync the bookmarks...So now I just tried again to sync the bookmarks through the Mozilla website & they still did not show up...Also I am now unable to browse with firefox...It only lets me do a google search, even though I selected the firefox app as the default web browser...Please advise me what to do...Thanks, Ron Bruno

I am using duck duck go. I was backing up stored settings and accidentally re-installed google. I cannot get duck back in mozilla settings--It says duck is my default, but moz opens to google. oops and help Thank you, Elsie [edited email]

All,

I just downloaded over a 100 images and created anew bookmarks folder, which I saved them to. I think I have some duplicates,so need to execute a sort on that bookmarks folder, which will place the duplicates next to each other so then I can find and delete the dups.

How do I do this?

Cheers! TBNK

PS There is not a "General" category to enter this in!

I bought a new computer 7-1-25 and I wanted to contact you about problems with your update, but it rejected my Acct Key - and when I looked at the email I got with the acct key it said Windows 10 - which tells me someone hacked my old acct because I have Windows 11 as of 7-1-25!