Firefox Community Forum

use the firefox web browser on iphone 16 to change the password manager to export mozilla password manager to proton pass password manager on two iphones and two desk top all mac os 26.2 os

I'm trying to use Firefox Backup and have it save my sensitive data, but every time I enter a password, even if it meets the requirements, I get an error banner: "Something went wrong. Please try again."

It's very frustrating that the error message is so unhelpful. I have no idea what went wrong, nor how to fix it -- just trying again results in the same thing.

What is happening? How do I fix it?

FF 154.0 will not create a backup file. Trying to create an initial backup to my D: drive (2 TB Samsung 990 Pro M.2 Gen 4 NVMe SSD with 86% free space). WIN Pro 25H2 Operating system, Intel Core i7-14700K CPU; 64 GB DDR5 - 5600 MHz Corsair Vengeance DRAM.

No matter what I do I can't get the initial backup to complete even though the D:/Restore Firefox folder was created. I consistently get this message, “Hmm, there was a problem with the backup. Please try again in a few minutes.” The message result of browser.backup.backup-debug-info is:

{"lastBackupAttempt":1787153673,"errorCode":9,"lastRunStep":13}

I requested my Pocket export three times in June '25 and have received nothing. (Most recent request on 24th June '25, ID: 25174602-3e81-421e-a30d-71ff91dd2d66

I have also contacted Mozilla Support using the contact form twice to raise this issue and didn't receive any confirmation of those support requests to my email address.

The only possible explanation that I can think of is that maybe there has been a problem at the time when Mozilla acquired Pocket and I linked my Pocket account with my Mozilla account. I had previously used a different email address for my Pocket account prior to 2017. I currently have two email addresses (primary and secondary) associated with my Mozilla account but none of these email addresses are showing up in my Pocket settings, only my username. My Mozilla account is the only place where I can see my email addresses listed in my account details but I can't understand why I didn't get the confirmation emails to my Mozilla Support requests.

I used Pocket extensively for work so I really need to get the export. I'd really appreciate some help, thank you.

helloooo

i am experiencing an issue with firefox where backup (Firefox Backup) is not working since version 148.0

problem: - when I try to create a backup, i get the error: “Hmm, there was a problem with the backup. Please try again in a few minutes.”

what I have already tried: - enabled and disabled backup password - changed the backup folder/location - cleared browser cache - tested across multiple updates (issue persists)

- backup is enabled, but I cannot create one - the error occurs every time - restarting the browser and system did not help

I asked a question about how to sync my new laptop with the one on this old laptop (Windows 10) The problem I had is that the codes Mozilla sent to my email. That email is so slow that by the time I receive it, it already expired. This is the answer I got from a robot: One thing you could try is logging in to your email via a browser instead of the email app which could speed up the time it takes for you to get the email. Another solution is to manually copy the profile on your old computer putting it on a usb stick and the opening it on your new computer.

1. I always log onto my email via Firefox browser, and it still does not arrive before the code expires. 2. I went into my profile a clicked on "Copy Profile." Firefox copied my profile and asked me to rename it. I did that. Now there are two copies of my profile -- the original and the renamed one -- but my question now is: How do I copy it onto an USB drive? or how to "manually" copy my profile?

When I open the Manage Bookmarks --> Import Bookmarks --> Browse I have no listed backups, even though I can see them in File Manager \AppData\Roaming\Mozilla\Firefox\Profiles\c4i4a2zg.default\bookmarkbackups folder. I have copied the JSON file from my laptop which has not lost them but cannot select a folder/file location to import them, same for doing it via a HTML file.

I am stuck, thinking I may have to uninstall and then reinstall Firefox and then sync again.