I can't delete and replace Roaming>Mozilla>Firefox with a backup copy in Windows 11--other program using error.

I can't delete and replace Roaming>Mozilla>Firefox folder with a backup copy in Windows 11-- I get an other-program-using error. I have done this many times before… (read more)

I can't delete and replace Roaming>Mozilla>Firefox folder with a backup copy in Windows 11-- I get an other-program-using error.

I have done this many times before in Windows 10 and it always works beautifully. In Windows 11, however, I get an error about another program using a file in the folder. If I try to delete the folder I get a message about needing permissions from user (for clarity, the user account is an administrator). Now I am also very familiar with Windows permissions. I checked and administrators already have full privileges on the folder. Even if I explicitly add my particular user, nothing changes. I have done some other sleuthing but nothing helps identify the problem.

A bit of context – I just bought a new Dell, rather high-end and expensive laptop so I am really not amused at the fact that I can't just port in all of the stuff in the Firefox folder so I don't have to lose everything related to Firefox from my previous laptop. I do nightly Acronis backups so I have the folder and files but somehow Windows 11 is not letting me do my usual substitute backup copy of Firefox folder for new fresh-install Firefox folder.

Please — help — I had hoped that I could use the Acronis Universal Restore feature to move everything over from my old system to my new hardware — I've done that before. Unfortunately that wasn't an option given that the new machine comes with Windows 11.

I see other people have been having problems related to this folder with Windows 11 but I don't see any solution — again, please help!

Thanks for any help resolving this!

Asked by Jerry Paquette 6 days ago

Last reply by Jerry Paquette 3 days ago

Firefox keepy crashing for basically no apparent reason

My browser keeps crashing for literally no reason. It's happened like 20 times in the last 10 minutes. I can't use it for more than 5 minutes without either my tab crashi… (read more)

My browser keeps crashing for literally no reason. It's happened like 20 times in the last 10 minutes. I can't use it for more than 5 minutes without either my tab crashing or the entire browser crashing. Here is my latest crash report: https://crash-stats.mozilla.org/report/index/d2ea16e0-98a5-41d1-ad16-cf2fd0240324

The "Crash reason" is "EXCEPTION_ACCESS_VIOLATION_EXEC". I have tried changing out my RAM and updating my drivers. I have ran all the system check programs ("sfc /scannow", "chkdsk" and the Windows Memory Diagnostic) and they all report no problems. Please help me as soon as possible as I just can not continue using the browser like this.

Asked by slomovicv 4 days ago

Last reply by slomovicv 4 days ago

Firefox stops responding to left mouse clicks

Hello! Since at least one update, and maybe two, I have been having the following experience: For context: I do remote work via Zoom and Teams. I am using an iMac r… (read more)

Hello!

Since at least one update, and maybe two, I have been having the following experience:

For context: I do remote work via Zoom and Teams. I am using an iMac running Sonoma 14.1. I use a magic keyboard and magic mouse. I bought the computer in March of 2023.

1. Open Firefox and use it for a while. All is well.

2. Out of nowhere, with no sequence or pattern I have been able to discern so far, Firefox stops responding to left button mouse clicks. Right ones still work.

3. Quit Firefox and re-open.

4. It responds to left button clicks again.

I don't usually have to do this more than once per day, although I had had days during which I had to do it two or three times.

This does not occur in Safari or Chrome.

Thoughts? X-sH

Asked by alicerichmond 1 day ago

Last reply by alicerichmond 1 day ago

Hold-Key-To_Repeat function (and other keyboard oddities) in Gmail and Discover.com

When composing emails in Gmail holding down a (any) key does not activate key repeating. Also, the there are irregularities when using discover.com in Ver. 124. When edi… (read more)

When composing emails in Gmail holding down a (any) key does not activate key repeating.

Also, the there are irregularities when using discover.com in Ver. 124. When editing my customer profile, keystrokes are not recognized. Nothing happens when typing. I also had difficulty signing-in; this may be coincidental.

Things tried: (1) A different keyboard. Same results. (2) Firefox version 122. The key repeat function worked in Gmail. I could edit my profile at discover.com. (3) Uninstalled and reinstalled ver. 124. All problems persisted. (4) Ran Ver. 124 in troubleshooting mode. All problems persisted. (5) Launched newly downloaded versions of both 122 and 124 (from command line) and ran them simultaneously. The problems persisted in 124 (troubleshooting mode), but 122 worked well. I used two different keyboards with no difference noticed. (6) Downloaded and ran Chromium. All worked well.

Asked by H P Ladds 1 day ago

Last reply by H P Ladds 10 hours ago

Your browser is being managed by your organisation.

In settings, my default browser setting is greyed out and I have "Your browser is being managed by your organisation". The default browser is locked to Firefox. I have t… (read more)

In settings, my default browser setting is greyed out and I have "Your browser is being managed by your organisation". The default browser is locked to Firefox.

I have tried various fixes in these help pages but nothing works to get rid of the default browser lock or the "Your browser is being managed by your organisation."

I delete the key in Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Policies but it repopulates as soon as I reboot.

For information I have TOR browser as well but there appear to be no issues there. Only problems in Firefox

Can anyone help and unlock my browser default to Firefox?

Asked by jj.7 6 days ago

Last reply by jj.7 3 days ago

Dmitry

Hello. I have a problem on an old laptop. The laptop cannot play videos with a resolution greater than 720 pixels. A situation often arises when you open a website and ca… (read more)

Hello. I have a problem on an old laptop. The laptop cannot play videos with a resolution greater than 720 pixels. A situation often arises when you open a website and cannot watch a video there made by customers about a product. There is no option to select resolution on many sites, and browsers by default try to play videos at the maximum resolution, ignoring the capabilities of the laptop. The essence of the question is, is it possible to limit the video resolution for all sites in a browser or system?

Asked by brick 967 4 days ago

Last reply by brick 967 4 days ago

Disable ctrl+i opening page info window

The "page info" window showed up when I used ctrl+i to italicize something in a blog post. This has never happened before. I assume I did something to "enable" it, beca… (read more)

The "page info" window showed up when I used ctrl+i to italicize something in a blog post. This has never happened before.

I assume I did something to "enable" it, because right before that I had been typing looking at the screen and not the keys and felt/saw my hands going wonky, but I'm not sure what on earth I did! I asked a friend about it and they said it just seemed like an issue of the browser and website commands fighting, but they weren't sure what to do about it.

Thanks for any insight!

Asked by qho2001 6 days ago

Last reply by qho2001 6 days ago

Restoring bookmarks and Add-ins to new computer

I changed computers. I installed Firefox. I followed these directions: Back up and restore information in Firefox profiles https://support.mozilla.org/en-US/kb/back-and-… (read more)

I changed computers. I installed Firefox. I followed these directions:

Back up and restore information in Firefox profiles https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles

I copy the contents of the profile folder from the old computer to the new profile folder on the new computer. I opened Firefox and my bookmarks and Add-Ins were not restored. I manually imported my bookmarks from a backup and got them restored. How do I restore my Add-ins and all their settings and configuration files?

Why did that profile files restoration restore my bookmarks and Add-Ins?

Thanks to anybody who can help me.

Asked by bkoopers 2 days ago

Last reply by bkoopers 1 day ago

when I work on my second display, Firefox is no longer topped on my first display. Why?

When a firefox window is active on my second display, I lose the firefox menubar on my main display. I haven't noticed this before, is it something new, or have I inadver… (read more)

When a firefox window is active on my second display, I lose the firefox menubar on my main display. I haven't noticed this before, is it something new, or have I inadvertently changed a setting?

pete

Asked by peterlemer 5 days ago

Last reply by peterlemer 5 days ago

Firefox closes immediately upon opening and then reopens

Running Firefox 124.0.1 (64bit) on my Windows 10 Version 10.0.19045 Build 19045. Every time I open Firefox, it closes within a couple of seconds and then reopens by itsel… (read more)

Running Firefox 124.0.1 (64bit) on my Windows 10 Version 10.0.19045 Build 19045. Every time I open Firefox, it closes within a couple of seconds and then reopens by itself and keeps working. How can I fix this glitch?

Asked by Malik 5 days ago

Last reply by Malik 5 days ago

Firefox Unable to Update Automatcially

About a week ago I started getting these update error messages stating "Update available - Firefox couldn't update automatically. Download the new version". I've also tri… (read more)

About a week ago I started getting these update error messages stating "Update available - Firefox couldn't update automatically. Download the new version". I've also tried clicking "learn more" on the error message but it's a dead link. Going into the settings for updates I am set to auto update, but when I manually check for updates it says "Failed to check for updates".

The help article on this issue simply tells you to download and manually reinstall Firefox, but I'm having to do this nearly every day. I work in IT myself so I know a "bandaid" workaround when I see one. Is there a solution to this issue?

Asked by exo82 5 days ago

Last reply by exo82 4 days ago

Context menu missing items

I'm having this exact problem from here , but browser.taskbar.lists.tasks.enabled has always been set to true. Toggling it does nothing in itself in between restarting my… (read more)

I'm having this exact problem from here , but browser.taskbar.lists.tasks.enabled has always been set to true. Toggling it does nothing in itself in between restarting my machine. I am certain it's not a jump menu thing because this isn't about shortcuts (and besides the point, enabling the jump shortcuts from my OS side of things does not display it either way). I just want the stuff that the user in the above link listed.

Coincidentally, I had this exact problem a short while before, and I think it may have had to do with an update, because I remember Firefox updating at least twice fairly recently and it is in this time I've noticed this issue. The first time around it resolved itself, but this time it has not and I do not know the cause.

Unpinning/pinning the icon on the task bar does not resolve this either. It seems none of the conventional solutions in the past work, so unless I am missing something, something broke.

Asked by Kosal 1 day ago

Last reply by Kosal 1 day ago

Web site hung up, only displays JSON line

I suspect that I triggered something with a keyboard key sequence but cannot find anything that will help me escape it. When I enter a specific web site, the screen displ… (read more)

I suspect that I triggered something with a keyboard key sequence but cannot find anything that will help me escape it. When I enter a specific web site, the screen displays

JSON Raw Data Headers Save Copy Collapse All Expand All Filter JSON

These are all active but do nothing that I can see.

How do I turn this off, everything I can find starts going into programming Java

Asked by Rod Rocheleau 15 hours ago

Last reply by Rod Rocheleau 2 hours ago

Kaspersky Plus is loading a three-year-old Firefox profile

Since I upgraded from Kaspersky Internet Security to Kaspersky Plus, my Protected Browser version of Firefox has lost track of my current Protected bookmarks and stored p… (read more)

Since I upgraded from Kaspersky Internet Security to Kaspersky Plus, my Protected Browser version of Firefox has lost track of my current Protected bookmarks and stored passwords - but the bookmarks and passwords in the standard (i.e. not Protected Browser) Firefox remain the current set. Unfortunately this is a different set, so I no longer have access to the Protected passwords etc. Although Firefox has just updated to 124.0.1 the About display in Protected Browser insists "Firefox is being updated by another instance". Kaspersky have studied the GetSystemInfo report and cannot find anything amiss, so is Firefox causing the problem? e.g. where in Firefox did Kaspersky manage to find a three-years-out-of-date set of bookmarks and passwords?

Asked by Bill Welland 4 days ago

Last reply by Bill Welland 4 days ago

Win.Virus.Zard-10023240-0 within Firefox Setup .msi

ClamAV was triggering on several MSI and EXEs for Firefox Setup versions; 124.0.1.msi, 115.9.1esr.msi, 124.0.1.exe, 115.9.1esr.exe, 115.9.1esr.msi. The flag was on a file… (read more)

ClamAV was triggering on several MSI and EXEs for Firefox Setup versions; 124.0.1.msi, 115.9.1esr.msi, 124.0.1.exe, 115.9.1esr.exe, 115.9.1esr.msi. The flag was on a file Win.Virus.Zard-10023240-0. We believe this is a false positive, but was wondering if you could provide more insight into what Win.Virus.Zard is within the build?

Asked by william.swartz 3 days ago

Last reply by william.swartz 2 days ago

old passwords showing up saved logins AFTER 124.0.1 was installed

I've become VERY diligent about replacing my old, simple passwords. I no longer repeat passwords, have long complex logins, everything (not to mention 2-factor notificat… (read more)

I've become VERY diligent about replacing my old, simple passwords.

I no longer repeat passwords, have long complex logins, everything (not to mention 2-factor notification on sites that have it)

I was shocked that after I updated to 124.0.1 that alot of my old passwords showed back up in my saved logins

Fortunately that doesn't mean that those are still active passwords on there respective sites.

However, how do I get my "saved logins" back to it's form BEFORE I updated to 124.0.1.....it seems that the update is what did it

the only solution I can come up with is just manually delete all the old ones that showed back up...I really don't want to do that

For what it's worth- I do have a "Old Firefox Data" file on my desktop

I'm currently running MacOS Sonoma 14.2.1

Thank you I hope you can help

Asked by salvatorewrx 3 days ago

Last reply by salvatorewrx 2 days ago

stderr from native app

The web page https://developer.mozilla.org/en-US/docs/Mozilla/Add-ons/WebExtensions/Native_messaging#troubleshooting says: if the native application sends any output t… (read more)

The web page

https://developer.mozilla.org/en-US/docs/Mozilla/Add-ons/WebExtensions/Native_messaging#troubleshooting

says: if the native application sends any output to stderr, the browser will redirect it to the browser console.

Is that still supposed to work? I'm asking because it seems that in recent versions of firefox that no longer works. I do not see any output that my native app emits to stderr. I tried multiple systems (all Windows based) and multiple versions of Firefox (including "115.9.1esr (64-Bit)" and "116.0.3 (64-bit)")

Asked by martin.hajduch 1 day ago

Last reply by martin.hajduch 21 hours ago

Not all animations appearing on Instagram via Firefox on older hardware.

Hi. I have two main Mac computers that I browse the web with, a 2020 iMac 27 with 6-core Intel i5 and Radeon Pro 5300 GPU. My secondary computer is an older mid-2012 MacB… (read more)

Hi. I have two main Mac computers that I browse the web with, a 2020 iMac 27 with 6-core Intel i5 and Radeon Pro 5300 GPU. My secondary computer is an older mid-2012 MacBook Pro with dual core Intel i5 and HD Graphics 4000.

I am aware this Macbook is over a decade old now, and I plan on getting a much newer model within the next couple months. For now, I'll have to make do with this when my iMac is busy with other tasks (mostly rendering video). I have installed all the latest Mac OS updates the Macbook can support, which is Catalina, and Firefox is also the most current version 124.0.1 64-bit.

I tend to use Instagram via Firefox for the most part, and on the iMac, there are these little animations when doing things like double-clicking posts to like them, which causes a small flying heart to appear on the post for about a second. Flipping through multi-image posts is also animated when clicking the left and right buttons, resulting in a slide animation between photos. Small text pop ups also have animation as well.

However, using Firefox on my Macbook, those animations don't appear. I've enabled hardware acceleration, and the animations still don't appear. I've also whitelisted Instagram in uBlock Origin, and the result is the same.

I tested other websites that I can compare with the iMac, like Google Maps and the official Nintendo Animal Crossing website. Both sites run smoothly on my Macbook, with all animations functioning like they should, and Google Street view also being smooth with no visual glitches or other reduced functionality.

I will note the screen resolution on the Macbook is 1366 x 768 compared to the large iMac. My question is this... is Instagram disabling these UI animations on my Macbook due to it's age and/or screen size, is Firefox doing that, or is this a bug in regards to Mac OS Catalina?

These are very simple animations, so it's strange that they don't appear on my Macbook, despite it still being capable of showing web page animations with other sites. The Like animation in particular is helpful as it provides visual feedback to my preferred way of liking posts there.

Asked by wb8979 4 days ago

Last reply by wb8979 6 hours ago