• Archived

XML parsing error

All of my other bookmarks are accessible as normal. Previously my links to www.legislation.gov.uk worked normally but two days ago the link (and sublinks to specific leg… (read more)

All of my other bookmarks are accessible as normal. Previously my links to www.legislation.gov.uk worked normally but two days ago the link (and sublinks to specific legislation, which give different line and column numbers) has received the following error message

XML Parsing Error: mismatched tag. Expected: </link>. Location: https://www.legislation.gov.uk/ Line Number 32, Column 128:

</script><link rel="stylesheet" href="https://127.0.0.1:49742/stylesheet?id=I171D1SJAn6h_z0I"></head><body xml:lang="en" dir="ltr" id="per" class="home">
<script type="text/javascript">
^

I am a non-techie user and would appreciate advice in normal speak. Thanks Mike Nason

Asked by mfcn 2 years ago

Last reply by mfcn 2 years ago

  • Archived

When trying to go to youtube, I get "oops something went wrong"

This morning, I decided to delete one of my youtube channels that is associated with the same email account. I followed the instructions, but now when I try to go to you… (read more)

This morning, I decided to delete one of my youtube channels that is associated with the same email account. I followed the instructions, but now when I try to go to youtube (to get to my main channel), I get an error that says" Oops Something went wrong". Seems no matte what I do in firefox, I can not get back there. So far I have done the following: Cleared cashe temporary files, and history in firefox, checked for updates in firefox, signed out of my google account, and back in. Shut down my pc and back on. None of these have helped. I went searching and could find no help, other than trying to log into youtube from a different browswer. I did so, and I can get on youtube from another browser, but I want to use firefox. Please help, and when I say help, please give it to me in simple terms that I can understand. I am old school, and I don't understand a lot of the new ways things are done. FYI, I use windows 11.

Asked by judy2at 2 years ago

Last reply by jscher2000 - Support Volunteer 2 years ago

  • Archived

printing multiple pages

When I try to print one of the pages on our website, it takes a while for the preview to appear, and then it indicates that it is going to print 12,169 pages (see attachm… (read more)

When I try to print one of the pages on our website, it takes a while for the preview to appear, and then it indicates that it is going to print 12,169 pages (see attachment... upper right corner). When I use Edge or Chrome, it indicates 3 pages. Why is this happening? I just started about a week or so ago. The page is: https://www.lathene.com/monthlyspecials.aspx

This is the only page on our website that this happens. We have had this same site for several years and this is the first time something like this has happened. I spoke with the hosting company and they indicated it was an issue with Firefox, since it is working properly in Edge and Chrome.

Asked by mbogdan 2 years ago

Last reply by jscher2000 - Support Volunteer 2 years ago

  • Archived

Recover Firefox Master Password

Hi Support, I have fogotten my firefox master password and I have saved a lot of important login and password. Could you help me to reset the master password without loo… (read more)

Hi Support,

I have fogotten my firefox master password and I have saved a lot of important login and password. Could you help me to reset the master password without loosing the saved logins and password? I really need help.

Asked by fauzi.ardi 2 years ago

Last reply by cor-el 2 years ago

  • Archived

Can't download or upload anything - Troubleshooting Mode does not help

Hello, Since some days I can't upload or download anything using Firefox. Right-click on an image and click "download" - nothing happens. Right-click on a web page and c… (read more)

Hello,

Since some days I can't upload or download anything using Firefox. Right-click on an image and click "download" - nothing happens. Right-click on a web page and click "Save Page as" - nothing happens. Try to upload a file to DropBox or Google Drive - no popup appears, no error message, no response whatsoever. Opening the downloads list in the browser and trying to open the folders where I had previously downloaded things (when downloading was still working) also has no effect - the folder does not open on the desktop.

So apparently the problem is some kind of broken interaction between Firefox and Ubuntu (Nautilus?)

Downloading and uploading works normally with wget and Chromium.

Steps already tried: - Resetting all browser data - Refreshing the browser - Activating troubleshooting mode

Firefox: 113.0.1 Snap canonical-002 1.0 Ubuntu 22.04.2 LTS

Asked by HLF75402 2 years ago

Last reply by cor-el 2 years ago

  • Archived

Firefox extremely slow.

bold textI am a longtime Firefox user and it has been excellent. Firefox is my browser. For approx. the last 2 weeks it takes about 10 to 15 minutes to load my outlook … (read more)

bold textI am a longtime Firefox user and it has been excellent. Firefox is my browser. For approx. the last 2 weeks it takes about 10 to 15 minutes to load my outlook for my emails. I have reloaded Firefox and the problem remains. I downloaded Google Chrome and set it up as my browser and Outlook and my emails load instantly. What is the problem with Firefox?

Asked by mikeborie 2 years ago

Last reply by cor-el 2 years ago

  • Archived

How do I get Adobe Fonts from Adobefonts.com to display in Firefox?

When designing in Indesign, I go to Adobe Fonts.com to activate fonts that I want to use. All the font's look the same as default. How do I get the font to display on Fir… (read more)

When designing in Indesign, I go to Adobe Fonts.com to activate fonts that I want to use. All the font's look the same as default. How do I get the font to display on Firefox browser. Fonts do display correctly when I use Safari.

Asked by dkilroy 2 years ago

Last reply by cor-el 2 years ago

  • Solved
  • Archived

Firefox freezes on start and never stops checking for update.

I have a new Mac mini M2, and Firefox will not work. I have had zero problems with FF on my old mini. I am operating MacOS 13.3.1 (a), and trying to get Firefox 113.0 t… (read more)

I have a new Mac mini M2, and Firefox will not work. I have had zero problems with FF on my old mini.

I am operating MacOS 13.3.1 (a), and trying to get Firefox 113.0 to work. It will start, but, after running through the new-install windows, it will not load any pages, such as google, and gets stuck in "a checking for updates" loop. Eventually, I have to force quit. I have removed all traces of previous versions from my system, and restarted, then done a clean install of FF, without loading any previous information, files, tabs, etc. Just the bare bones. All antivirus is off. No plugins other the the Open H264 and Widevine Content Decryption. No extensions. Set on standard privacy.

I have done this several times. Working in trouble shooting mode makes little difference. I can sometimes open 3 tabs before everything goes south.

Safari is working fine.

I'm about to give up on Firefox. Any help would be appreciated.

Asked by andrew210 2 years ago

Answered by cor-el 2 years ago

  • Archived

Browser no longer allows me to access my bank account

Whenever I attempt to enter my bank account (Maine) I receive a "security message" and when I click to have my phone contacted in order to receive a pass code, the phone … (read more)

Whenever I attempt to enter my bank account (Maine) I receive a "security message" and when I click to have my phone contacted in order to receive a pass code, the phone NO LONGER rings like it used to.

What is the problem?

I now have to use Microsoft Edge in order to get into my bank account.

Thank you!

Asked by bradmarina 2 years ago

Last reply by cor-el 2 years ago

  • Archived

Restricted access to my t mobile account only on Firefox, not Chrome

New issue, but only on Firefox: I cannot access parts of my TMobile account. The message reads "restricted access" and the page is blank. This is happening only on Fire… (read more)

New issue, but only on Firefox: I cannot access parts of my TMobile account. The message reads "restricted access" and the page is blank. This is happening only on Firefox, and unfortunately, your many articles your users have to sift through, with no actual staff support is really time consuming and and discouraging, as I have spent the past 2 hours trying to resolve this issue, which was never an issue before. Clearly Chrome is easier to use, and your enhanced tracking is not a good program if you can't use your own accounts.

Thanks for any advice that works. Otherwise, I've tried all Firefox's other options and they do not work.

Asked by magda.delores 2 years ago

Last reply by cor-el 2 years ago

  • Archived

Tab error

In trying to startup browser I get this message: The code execution cannot proceed because VCRUNTIME140_1.dll was not found. Reinstalling the program may fix this problem… (read more)

In trying to startup browser I get this message: The code execution cannot proceed because VCRUNTIME140_1.dll was not found. Reinstalling the program may fix this problem. I tried to uninstall the browser, but it would not let me. Help!

Asked by aedornbush 2 years ago

Last reply by cor-el 2 years ago

  • Archived

New versions not good for my work

This spring, I noticed I couldn't use Firefox with OpenSRS... my controls inside the portal don't work in FF anymore. Today, I see my controls don't work in SiteGround, a… (read more)

This spring, I noticed I couldn't use Firefox with OpenSRS... my controls inside the portal don't work in FF anymore. Today, I see my controls don't work in SiteGround, and that's my livelihood and how I manage sites. What gives? These changes drive me to Chrome, where the sites function. I want to be loyal to Firefox, but these problems drive me away from it in frustration. Sincerely, morganamaine16

Asked by morganamaine16 2 years ago

Last reply by cor-el 2 years ago

  • Archived

Merging Bookmarks from 2 Computers

I have 2 laptops (Macs) and want to Merge the bookmarks on the two. I can only find ways to copy one to the other, but then it overwrites what is on the laptop the bookm… (read more)

I have 2 laptops (Macs) and want to Merge the bookmarks on the two. I can only find ways to copy one to the other, but then it overwrites what is on the laptop the bookmarks are being copied too.

Thanks

Asked by mwfranzone 2 years ago

Last reply by cor-el 2 years ago

  • Archived

Tab goes to firefoxview and then a set sequence, before coming back into excel or intellij as it should have been in first place

Hi, I have had an issue for a couple of weeks now, very annoying, when say in excel or intellij, I am pressing the tab button, and for example, it doesnt indent as it sho… (read more)

Hi, I have had an issue for a couple of weeks now, very annoying, when say in excel or intellij, I am pressing the tab button, and for example, it doesnt indent as it should 4 spaces, instead it goes outside of what I am working on, and goes to firefoxview in top left, and if I press tab about 10-12 times, after this specific and exact sequence, it will end up back in excel for example, in the correct place, and then will work properly, but only after it has completed the first 10-12 steps. It is not specific to one laptop, but also applies to desktop, both are apple, one laptop is 9 years old desktop is newish fwiw.

Tried resetting keyboard to default settings on both etc, no change.

Help appreciated.

Asked by andrewmurphy555 2 years ago

Last reply by cor-el 2 years ago

  • Archived

Modification Blank page in fierfox and manifestv3

would like to ask if you can add the ability to change an empty firefox page, e.g. give the ability to add a view or other graphics, such an option to customize the googl… (read more)

would like to ask if you can add the ability to change an empty firefox page, e.g. give the ability to add a view or other graphics, such an option to customize the google chrome page has it.

Good thing firefox never adopted Manifestv3 for me it's the death of chromium and google chrome and edge. Firefox has the potential for a big comeback, don't screw it up

Asked by Krzysztof -- 2 years ago

Last reply by cor-el 2 years ago

  • Archived

I can NEVER receive email verification codes using FireFox I have to use Chrome

Hello, I recently tried to renew a subscription to continue getting alerts for the ISS flyover times. I entered the info to renew, and was told a code was emailed to my … (read more)

Hello,

I recently tried to renew a subscription to continue getting alerts for the ISS flyover times. I entered the info to renew, and was told a code was emailed to my address. After 8 attempts over 2 days to receive the code (which was never sent or in my spam folder), I used Chrome to fill out the form, and immediately received the code.

To log on here to ask this question I used Firefox (and I have Thunderbird for my email) and repeated tries got me no verification code. Switched to Chrome and instantly got the verification email.

Just trying to figure out what is preventing me from receiving authentication codes after typing in legit requests with Firefox.

I am using Win7 (x64) with the latest updates of Firefox and Thunderbird. Any help would be appreciated. Thanks!

Asked by colonel777 2 years ago

Last reply by colonel777 2 years ago

  • Archived

Firefox wont restore last session tabs, resotre tab and remember history are turn on.

im used to be able to open firefox and all tabs restore correctly, but as of right now this function dont seem to work, i've attempt to disable and re-enable function and… (read more)

im used to be able to open firefox and all tabs restore correctly, but as of right now this function dont seem to work, i've attempt to disable and re-enable function and it's unsuccessfully, i dont want to fresh install FF, but tried install FF Nightly and it's reopen tabs just fine. what's wrong with main versions?

Asked by nsmailth 2 years ago

Last reply by cor-el 2 years ago