Delete old email address for Firefox relay/mask

Hi, Mozilla Relay/mask is connected to an old, defunct email address. How do I change that? The verifications are going to the old address that I can no longer access. … (read more)

Hi, Mozilla Relay/mask is connected to an old, defunct email address. How do I change that? The verifications are going to the old address that I can no longer access.

Asked by m stephens 6 months ago

Last reply by Terry 5 months ago

Read Aloud add-on isn't working

Dear Sir or Madame, Read Aloud isn't working on Roshreview.com and other websites for my new macbook on Firefox but works on my old macbook. It says "Missing host perm… (read more)

Dear Sir or Madame,

Read Aloud isn't working on Roshreview.com and other websites for my new macbook on Firefox but works on my old macbook.

It says "Missing host permissions for the tab"

Asked by Praag Arya 5 months ago

Last reply by cor-el 5 months ago

Unable to Access Moz://a Website - Error Message

Hi, Moz://a Support Team I hope you're doing well, I'm encountering a problem accessing the Moz://a website due to a persistent pop-up error message. Could you please a… (read more)

Hi, Moz://a Support Team

I hope you're doing well,

I'm encountering a problem accessing the Moz://a website due to a persistent pop-up error message. Could you please assist me in resolving this issue?

Any guidance or assistance you can provide would be greatly appreciated.

Thank you for your help.

Best regards, Karlie

Asked by KC4151007 5 months ago

Last reply by cor-el 5 months ago

Computer rebooted and Firefox menu not loading

Microsoft crashed and rebooted my computer. I restarted Firefox and can't access anything in the hamburger menu. Nothing happens when you hover over it, right click it. I… (read more)

Microsoft crashed and rebooted my computer. I restarted Firefox and can't access anything in the hamburger menu. Nothing happens when you hover over it, right click it. It's a dead stack of lines.

I manually navigated to Mozilla support and that works. Google search window works. I am signed in and see my name at the top. No menu; can't get any of my history.

Asked by sandymau 5 months ago

Last reply by cor-el 5 months ago

Websites not responding

What would cause websites not responding. I have no malware and the cache is clean. Could it be in the properties, or whatever. Thank you. It's very frustrating. … (read more)

What would cause websites not responding. I have no malware and the cache is clean. Could it be in the properties, or whatever.

Thank you. It's very frustrating.

Asked by Susan 5 months ago

Last reply by cor-el 5 months ago

Best Firefox version for Windows 7?

Since support is being discontinued for W7 Firefox, would someone please recommend the best version of Firefox for Windows 7? Security is not a concern, since I have re… (read more)

Since support is being discontinued for W7 Firefox, would someone please recommend the best version of Firefox for Windows 7? Security is not a concern, since I have reliable 3rd-Party security setup(s) for my Windows 7 systems.

Thanks!

Asked by jhughey 6 months ago

Last reply by James 5 months ago

no longer able to open web pages using Firefox browser

I have recently (today) installed a device (Mini Wireless USB adapter) on my desktop computer. I am now connected to my ISP modem wirelessly. I have been using Firefox … (read more)

I have recently (today) installed a device (Mini Wireless USB adapter) on my desktop computer. I am now connected to my ISP modem wirelessly. I have been using Firefox as my browser for many years (ten?) and have not had a problem until today. When I attempt to go to a web site I get a notice that says: "Unable to find the proxy server. Firefox is configured to use a proxy server that can't be found. Check the proxy settings to sure they are correct. Check to make sure your computer has a working network connection. If your computer or network is protected by firewall or proxy make sure that Firefox is permitted to access the web."

I am able to get to any web site I choose when using another browser. I am also receiving my emails, and able to send emails. So I know the computer has a working network connection. When I have visited the Mozilla support site (having to use another browser) I see advice that shows opening the Settings page and getting to the Proxy settings. When I open my "Settings" page from the menu on the Firefox home page upper banner I do not see any option to get the Proxy settings. How do I access the Proxy settings page? Or how do I access the Firewall settings? Don't forget, I cannot open any web page from Firefox.

Asked by jamesqualey7 5 months ago

Last reply by zeroknight 5 months ago

Firefox tells me to close program because Firefox is already running

Firefox tells me to close program because Firefox is already running. When I close Firefox then re-open Firefox: same message. When I check Firefox in Task Manager, there… (read more)

Firefox tells me to close program because Firefox is already running. When I close Firefox then re-open Firefox: same message. When I check Firefox in Task Manager, there are anywhere from 6 instances of FF running and sometimes up to 24. Something needs fixed.

Asked by Mike Wick 6 months ago

Last reply by zeroknight 5 months ago

Firefox has ended support for Windows 8 and Vista but I don't use these and therefore can no longer update - why

I have been using Firefox for ages and never had a problem - love it - but now I see the remark: Firefox has ended support for Windows 8 and Vista on my screen at the rig… (read more)

I have been using Firefox for ages and never had a problem - love it - but now I see the remark: Firefox has ended support for Windows 8 and Vista on my screen at the right top corner. It also will no longer update my computer.

I do have and use Windows 10 - so I don't see what is the problem? I tried to refresh and that didn't work either.

Please help because I like to stay with Firefox but I do need to update and keep my computer secure.

I am not very computer savy so please tell me what to do in simple word.

Thank you for your help Christine

Asked by Chris 5 months ago

Last reply by James 5 months ago

URL autocomplete defaults to site I haven't used in years

I'm a student, which means I'm constantly accessing my university's library page. I've run into a weird URL autocomplete issue that I can't seem to resolve. Beginning to… (read more)

I'm a student, which means I'm constantly accessing my university's library page. I've run into a weird URL autocomplete issue that I can't seem to resolve.

Beginning to type "library" in the URL bar leads to Firefox autocompleting with a past college's library site that I haven't used in years. It's not in my bookmarks, I've deleted all its site data in Firefox's history, I've tried the "shift + delete" trick, but nothing's making this autocomplete go away. It doesn't seem like Firefox Suggest, but something else.

All I want is for my school's library to show up as the autocomplete. It's so annoying to navigate away from a website I haven't used in years every time.

Any suggestions on how to resolve this?

Asked by Anna 5 months ago

Last reply by cor-el 5 months ago

previous session opens when i don't want it to

I just had to clean install Firefox after having problems. I've pretty much set it up how I want it, except when I quit Firefox and then re-open it all the tabs come back… (read more)

I just had to clean install Firefox after having problems. I've pretty much set it up how I want it, except when I quit Firefox and then re-open it all the tabs come back. Which I don't want. The box in the settings page for opening with previous session is unchecked. What else am I missing? I re-started my computer just in case that was an issue but the problem continues. Thanks

Asked by Julie 5 months ago

Last reply by cor-el 5 months ago